Discover what our customers have to say about their experience with us. From insightful feedback to honest opinions, this page is a testament to our commitment to providing exceptional customer service.
Here's What Customers in Lexington, KY say about Mr. Appliance
Real Stories, Real Results
- RONNIE MARTINvia Google
- CAROL MATTHEWSvia Google
- TOM AND MINA STECKLEINvia Google
“Worked out fantastic. Here when promised”
- TOM ISHERWOODvia Google
“Responsive and helpful”
- Paula Andersonvia Google
“Easy online scheduling. Arrived on time and completed repair in one visit.”
- SARAH WILMOTHvia Google
“Kevin was my technician. He was so professional and personable and did an excellent job diagnosing the issues with my washer and dryer. I would absolutely use Mr. Appliance again!”
Owner Response:
“Thank you for your wonderful feedback, Sarah! We're thrilled to hear that Kevin provided you with professional and personable service. It's great to know that he effectively diagnosed the issues with your washer and dryer. We look forward to serving you again in the future!”
- Pat Havensvia Google
Owner Response:
“Thank you for your 5-star rating! We're thrilled to hear you had a great experience. If you have any feedback or suggestions in the future, we’d love to hear from you. Your satisfaction is our top priority!”
- Christie Chaudryvia Google
“Kevin showed up on time and was very professional and knowledgeable. He diagnosed the problem with our washer quickly and was able to fix it just as fast. Super pleased.”
Owner Response:
“Thank you for your wonderful feedback! We're thrilled to hear that Kevin provided you with prompt and professional service. It's great to know that he efficiently resolved your washer issue. Your satisfaction is our priority, and we appreciate your support.”
- Chuck Lovellvia Google
“The service man anticipated the problem and brought the correct part and got right to work. Left the property after repair was complete and clean up around the Washer was complete. Yes we will use Mr. Appliance of Lexington should any appliance need reparing.”
Owner Response:
“Thank you for your wonderful review, Chuck! We're thrilled to hear that our service technician was able to anticipate the problem and provide a quick solution. Your satisfaction is our top priority, and we appreciate your trust in Mr. Appliance of Lexington for any future appliance repairs. We look forward to serving you again!”
- Nina Pipervia Google
Owner Response:
“Thank you for your fantastic rating! We're thrilled to see you enjoyed your experience with us. Your support means a lot, and we look forward to serving you again soon.”
- Jessica Lvia Google
“The repairman, Brennen, was fantastic! So courteous, polite and skilled! Brennen was able to quickly diagnose the problem with confidence. He had the replacement part in his van and was able to fix it on the spot!”
Owner Response:
“Thank you for your wonderful feedback, Jessica! We're thrilled to hear that Brennen provided such excellent service and was able to resolve your issue promptly. Your satisfaction is our top priority, and we appreciate you taking the time to share your experience. We'll make sure to pass along your compliments to Brennen!”
- Melchora Korbvia Google
“Daniel, the technician is very knowledgeable with the job. He repaired my refrigerator that the other repair company didn’t take the job.”
Owner Response:
“Thank you for your kind words about Daniel and his expertise. We're glad to hear that he was able to successfully repair your refrigerator when others could not. Your satisfaction is our priority, and we appreciate your trust in our service. If you need assistance in the future, please don't hesitate to reach out.”
- robert nealvia Google
Owner Response:
“Thank you for your 5-star rating! We're thrilled to know you had a great experience. If you have any feedback or suggestions in the future, feel free to share. We look forward to serving you again!”
- LEAH HALLvia Google
“Caleb was professional, knowledgeable and took care of two appliances today. He arrived on time and found and corrected a problem with both appliances in a timely manner. As a first time customer, I was unsure what to expect. I could not be more pleased. I would use Mr. Appliance again and I would also request Caleb.”
Owner Response:
“Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Caleb. It's great to know he was able to address your appliance issues efficiently and professionally. We appreciate your trust in Mr. Appliance, and we look forward to serving you again in the future!”
- Russell Andersonvia Google
Owner Response:
“Thank you for your fantastic review! We're thrilled to hear you had a great experience. Your support means a lot to us. We look forward to serving you again soon!”
- DEREK PHELPSvia Google
“Technician diagnosed our problem and was very helpful and fixed it promptly. Courteous, knowledgeable, I highly recommend.”
Owner Response:
“Thank you for your wonderful feedback, Derek! We're thrilled to hear that our technician was able to diagnose and resolve your issue quickly and courteously. Your recommendation means a lot to us, and we appreciate your support. If you need any further assistance in the future, don't hesitate to reach out.”
- Brian Disneyvia Google
“Daniel who fixed our dishwasher was professional, punctual and got us back up and running. Great experience and would highly recommend!”
Owner Response:
“Thank you for your positive feedback, Brian! We're glad to hear that Daniel provided you with professional and prompt service. It's great to know that your dishwasher is back in working order. We appreciate your recommendation and look forward to assisting you in the future!”
- Len Durenvia Google
“We had an issue with our refrigerator door. The tech showed up as scheduled. He thorough and courteous and he discovered the problem parts. He placed an order for the parts and returned yesterday as scheduled and completed the repair. We couldn’t be anymore pleased with his work. We would highly recommend Mr. Appliance. Len Duren”
Owner Response:
“Thank you for your wonderful review, Len! We're thrilled to hear that our technician was able to efficiently diagnose and repair your refrigerator door. Your satisfaction is our top priority, and we appreciate your recommendation. Should you need any further assistance, don't hesitate to reach out. We're here to help!”
- Ta Avia Google
“Friendly, courteous technician. I'm formative and helpful.”
Owner Response:
“Thank you for your wonderful feedback! We're thrilled to hear that our technician provided friendly and helpful service. Your satisfaction is our top priority, and we appreciate your kind words. We look forward to serving you again in the future!”
- ROBERTA PERRAUTvia Google
“Great communication! Great service!!”
Owner Response:
“Thank you for your kind words! We're thrilled to hear that you had a positive experience with our communication and service. Your feedback encourages us to keep delivering our best. We look forward to serving you again!”
- DANIEL BURCHvia Google
“Mr. Appliance was fast and efficient. They were able to squeeze us in SAME DAY. The repair person was knowledgeable and friendly. He even commented on an older man walking in our neighborhood that he hoped he got home safe. This company sticks to its promise of being a “neighborhood company.” Highly recommend.”
Owner Response:
“Thank you for your wonderful review, Daniel! We're thrilled to hear that you had a positive experience with our same-day service and that our technician left a great impression. It's our goal to embody the spirit of a neighborhood company, and your recommendation means so much to us. We appreciate your support and look forward to serving you again in the future!”
- Susan Vantreesevia Google
“Jesse fixed several things on my Whirlpool washer that he identified when he came for a complaint of leaking. He was very explanatory so I didn’t feel that he was trying to “drum up business”. I will call on Mr Appliance for any future needs.”
Owner Response:
“Thank you for your wonderful review, Susan! We're glad to hear that Jesse provided clear explanations and effectively addressed the issues with your washer. It's great to know that you feel confident in choosing Mr. Appliance for your future needs. We appreciate your trust and look forward to assisting you again!”
- LEE HUDSONvia Google
“Martin was very professional and courteous, he listened to my problem, and was able to fix right away, even took time to show me how to remove a rack .”
Owner Response:
“Thank you for your positive feedback! We’re glad to hear that Martin provided you with excellent service and was able to help you promptly. Your satisfaction is our priority, and we're happy he took the time to show you additional tips. We appreciate your support and look forward to serving you again in the future.”
- Stephen McCrearyvia Google
“I scheduled an appointment online, which was very easy to do, and Daniel arrived about 1030 the next morning! He was very professional and fixed my dryer within an hour. The price was very reasonable, I was sent a text when Daniel was on his way, and I was sent a picture to know who to expect. I will definitely use Mr. Appliance again and refer them to friends.”
Owner Response:
“Thank you for your fantastic review, Stephen! We're thrilled to hear that you had a seamless experience scheduling your appointment and that Daniel provided professional and efficient service. Your satisfaction with our pricing and communication is greatly appreciated. We look forward to serving you again and thank you for recommending us to your friends!”
- ASMA MURADvia Google
Owner Response:
“Thank you for your 5-star rating! We appreciate your support and look forward to serving you again.”
- Ismael Shalashvia Google
“Caleb came to fix my Bosch refrigerator and did a wonderful job. Super knowledgeable and professional. I highly recommend Caleb and Mr. Appliance for all your repair needs going forward”
Owner Response:
“Thank you for your fantastic feedback! We're thrilled to hear that Caleb provided you with excellent service for your Bosch refrigerator. Your recommendation means a lot to us, and we appreciate your support. If you need any assistance in the future, we're here to help!”
- Laura Prescottvia Google
“Very nice individual that fixed problem. Highly recommend Mr Appliance”
Owner Response:
“Thank you for your wonderful review, Laura! We're thrilled to hear that our technician was able to resolve your issue effectively. Your recommendation means a lot to us, and we aim to provide excellent service to all our customers. If you need any assistance in the future, feel free to reach out.”
- BEN BRADLEYvia Google
“I had an issue with my washing machine and contacted Mr Appliance for help. They promptly made an appointment for the following day. The technician was able to quickly diagnose the issue and gave me a very reasonable quote. The repair was done within an hour once the part arrived. The technician was also able to work with my busy schedule. Excellent work and will be contacting them again in the future. Thank you for the clutch save 🙏”
Owner Response:
“We're thrilled to hear about your positive experience with Mr. Appliance! Our team always strives to provide quick and effective service, and we're glad we could accommodate your busy schedule. Thank you for your kind words and trust in us for your appliance repair needs. We look forward to assisting you again in the future!”
- Michael Blantonvia Google
“The technician from Mister Appliance — Kevin — was extremely courteous, clean, and efficient. He told us exactly what the issue was, gave us a timeline of when to expect him back … and followed up exactly like he said he would. Absolutely amazing company that I will happily use again.”
Owner Response:
“Thank you for your fantastic review, Michael! We're thrilled to hear that Kevin provided you with courteous and efficient service. It's great to know that he communicated clearly and kept you updated. We appreciate your kind words and look forward to serving you again in the future!”
- JERRY HORNvia Google
“Prompt visit, diagnose and fix”
Owner Response:
“Thank you for your positive feedback! We're glad to hear that you had a prompt and efficient experience with us. We strive to provide quick and effective solutions for our customers. Your satisfaction is our priority, and we appreciate your recognition of our team's efforts. We look forward to serving you again in the future!”
“I was very happy with the person that came to my house. Travis was very knowledgeable, prompt, and professional. He came and gave me an estimate, and then scheduled to do the repairs. It was seamless and easy! I appreciate it too! I have such a hard time getting someone to come service appliances at my house. Mr. Appliance is fantastic!”
Owner Response:
“Thank you for the review.”