Discover what our customers have to say about their experience with us. From insightful feedback to honest opinions, this page is a testament to our commitment to providing exceptional customer service.
What People Are Saying About Mr. Appliance of Leesburg and Martinsburg
Real Stories, Real Results
- Alejandra M.via Google
- Gary W.via Google
“Repairman showed up early in the window and took care of the problem within an hour.”
Owner Response:
“Hi Gary, we're pleased that your experience with us was a good one! Thank you for entrusting us with the care of your home and taking a moment to leave this review to share with others. Your review is much appreciated, and we hope you won’t hesitate to let us know how we can serve you in the future.”
- Garrett G.via Google
“Great service and quick turn around.”
Owner Response:
“Hi Garrett, thank you so very much for taking the time out of your busy schedule to let others know about your experience. We are so grateful to have had the opportunity to help you with your project. Thank you for choosing Mr. Appliance!”
- Nancy C.via Google
“Gilbert is aces in my book!! So far he has repaired my washing machine and more recently my oven door latch! He's the best!!!”
Owner Response:
“Hi Nancy, thank you for taking the time to let others know about your experience. We do our very best to exceed our customer's expectations by providing an exceptional customer experience. Thank you for trusting and choosing Mr. Appliance!”
- Viginia F.via Google
“Mr. Appliance is quick and efficient. They worked very fast and repaired my stove. Conveniently located near the house. Thanks Mr. appliance.”
Owner Response:
“Hi Virginia, thank you for taking the time to leave a review. It’s wonderful to see that you were happy with our work, and we’re grateful for the opportunity to meet your needs. We look forward to helping you again!”
- Dee H.via Google
“Very timely, thorough and professional. They explained all our repair and replace options.”
Owner Response:
“Hi Dee, thanks for your review and for choosing Mr. Appliance as your local appliance repair company. We appreciate the support. Have a great rest of your week!”
- Jennifer D.via Google
Owner Response:
“Hi Jennifer, thank you! We appreciate you leaving a review, and we’re happy to see that you had a great experience with our team. Thank you for choosing Mr. Appliance!”
- Marsha L.via Google
“The service technicians were very professional and very thorough. I'm hoping to not have to use you again but would definitely do so again. Thank you”
Owner Response:
“Hi Marsha, thank you for taking the time to let others know about your experience. We do our very best to exceed our customer's expectations by providing an exceptional customer experience. Thank you for trusting and choosing Mr. Appliance!”
- Dorina P.via Google
“Technician very nice & very professional. Thank you”
Owner Response:
“Hi Dorina, thank you for taking the time to leave a review. We’re glad to see that you were satisfied with the work done by our team, and we appreciate your support. Thanks again for choosing Mr. Appliance and have a great day!”
- Pat O.via Google
“I had a great experience with Mr. Appliance. From my first contact to completion of the repair I felt confident of their professionalism.”
Owner Response:
“Hi Pat, thank you for taking the time to leave a review! We are so happy that you were satisfied, and we look forward to working with you again in the future.”
- Sherrie H.via Google
Owner Response:
“Hello Sherrie, we appreciate your 5 star google review! Looks like we had our service professional, Gilbert out to service your Maytag gas stove. The stove needed a part, which Gilbert had, and the unit was up and running the same day! Thank you for your business and we look forward to working with you in the future for any appliance repair needs. Have a great day! ”
- P K.via Google
“They came and fixed our dishwasher efficiently. Appreciate their efforts.”
Owner Response:
“Hi P, thank you so much for this review! We really appreciate you being a loyal customer and helping to share the word about Mr. Appliance. We're here for your appliance repair needs anytime!”
- Julie H.via Google
- Jim T.via Google
“Gilbert was very thorough, very fast, very knowledgeable, and very friendly.”
- Kerrie C.via Google
“Great experience with Mr. Appliance! Emiliano was courteous, professional, friendly, and extremely knowledgeable. He fixed our dryer in no time and was super nice too! Will definitely call them in the future for our appliance repair needs.”
- M C.via Google
“Awesome staff! I was called when my refrigerator part arrived. Great customer service!”
- David M.via Google
“Gilbert has serviced our Sub Zero over the years and always does a terrific job. The staff is courteous and friendly and they are very responsive.”
- Helen O.via Google
“The technician was professional, timely, and skilled. He explained the problem clearly and the reason. He had experiece in the tight space problem caused by a remodel, and was skillful in managing the problem.”
- Jim Q.via Facebook
“Had them to the house for a dryer repair. Easy to schedule. Prompt, thorough, friendly service. Will use again.”
- Cheyanne B.via Google
“Love these guys! I had a broken washer and 7 people in my household so I've been doing laundry in the tub for the past month while working with a different company that had to come out multiple times. Not the easiest thing when I'm coming up on my third tri of pregnancy. Emiliano was my tech and he was an absolute angel. This man is a literal ray of sunshine and a joy to be around- plus he fixed my washer in a matter of a few days between the diagnostic visit and the repair after we got a new control board in. He also told me about the things the other company hadn't been doing that they'd said they did. Love the honesty, efficiency, and outstanding customer service I received. Seriously- don't bother with anyone else, these guys are the best and so up front about pricing and timeliness and what's going on with your appliances. They're the only ones I'll ever call again. Love it- keep up the good work!”
- George A.via Google
“The top oven of a 15 year old double oven wasn’t heating properly and taking too long to cook. Gilbert arrived and diagnosed that the problem was a faulty sensor. Today he replaced the sensor and found that the oven was once again heating perfectly. Really appreciate how quickly Gilbert diagnosed and fixed our oven. We will use Mr. Appliance again.”
- David M.via Google
“Local, knowledgeable, experienced, great customer service and timely. It reminded me of how service used to be.”
- Leslie D.via Google
“I have used this service several times. I have always been satisfied. They do good reliable work.”
- Carlye S.via Google
“Everyone I spoke with to arrange my oven getting fixed were friendly, helpful, and professional. Emilio was our technician. He came out in the window we were given, was very friendly and professional upon arrival. He definitely knew what he was talking about, found the problem with the oven within a few minutes and walked through what he needed to do to fix it. He went and picked up the part and had it fixed within minutes when he got back. On top of taking care of our oven, he also talked with our child about art projects he had done and made his day. I would recommend this company for anyone needing appliance repair and I would definitely recommend asking for Emilio if he is available.”
- Dean Z.via Google
“Good service, showed up in time block expected, found the issue right away and fixed.”
Owner Response:
“Thank you so much for taking the time to leave this five-star rating, Dean! We really appreciate your business. Please let us know what we can do for you in the future.”
- Bonnie W.via Google
Owner Response:
“Thank you so much for taking the time to leave this five-star rating, Bonnie! We really appreciate your business. Please let us know what we can do for you in the future.”
- Brett A.via Google
“I had to wait a few days, but these guys were able to come over and fix my dryer in just a few hours. Emiliano Mendez was super nice and did a great job”
Owner Response:
“Thank you so much for taking the time to leave this five-star rating, Brett! We really appreciate your business. Please let us know what we can do for you in the future.”
- Gregg P.via Google
“Our Tech. came out and diagnosed our problems and told us that he would order parts and how much it would be and he would install the parts when they arrived. Gilbert was a very nice guy and a true professional. Will not hesitate to call again for any of my appliance repairs.”
Owner Response:
“Thank you so much for taking the time to leave this five-star rating, Gregg! We really appreciate your business. Please let us know what we can do for you in the future.”
- Jen D.via Google
“Emelio from Mr. Appliance was fantastic! He was professional, efficient, and a pleasure to have in our home while repairing our dishwasher. When parts needed to be ordered, he made the process seamless and returned the following week to complete the job. I highly recommend his service!”
- Jen D.via Google
“Emelio from Mr. Appliance was fantastic! He was professional, efficient, and a pleasure to have in our home while repairing our dishwasher. When parts needed to be ordered, he made the process seamless and returned the following week to complete the job. I highly recommend his service!”
Owner Response:
“Thank you so much for taking the time to leave this five-star rating, Jen! We really appreciate your business. Please let us know what we can do for you in the future.”
“Mr.Appliance helped me with a dryer issue and I’d like to thank their tech, Emiliano specifically because he was very thorough in working to discover the cause. His diligence discovered a much needed repair that helped us prevent a much more serious problem. Thank you so much for that! He also arrived on time, had a professional and friendly attitude. Highly recommend this appliance repair company.”
Owner Response:
“Hi Alejandra, we're pleased that your experience with us was a good one! Thank you for entrusting us with the care of your home and taking a moment to leave this review to share with others. Your review is much appreciated, and we hope you won’t hesitate to let us know how we can serve you in the future.”