“I called Mr. Appliance of Leesburg on a Saturday. Left a message for someone to call back. that it was and emergency. Amy called me back and said I called the wrong office. I was in tears I told her most of my calls were blocked and my husband just ha surgery and not well. I was tired of calls and people trying to take advantage of us. Amy told me that I had dialed the wrong number. I had dialed an appliance repair company. I think this call was meant to happen for a reason. Amy, was so sweet and let me talk to her. She didn't cut me off or say anything other than I am so sorry you have to deal with all of this. I hope that you can get it taken care of. Then said she would keep my husband in her prayers. It was nice hearing that . I truly believe things happen for the right reason. To the owners , from the bottom of my heart thank you for having such a kind and caring person on your team. When life seems to be tough and you are feeling down it's always great to have someone say it will be ok. God Bless .”
J.F , Haymarket, VA
“Dear Mr. Appliance of Leesburg and Martinsburg, Thank you for taking the time to talk with me today. I sincerely appreciate the time you spent trying to help us out. You did not need to help us out, but you chose to do everything you could. Even though we were not in your serving area. I have never seen this level of caring from any company like I did from yours this past week with your company. I spoke with Amy is she was beyond the sweetest person. Amy, take pride in your company and I can't take her enough. Thank you again for everything.”
Pam , Leesburg, VA
“I would like to give a shout out to Mr. Appliance of Leesburg. They are hands down the best appliance company in Loudoun county. When you call a company, most are in a rush to book your appointment and move on. Amy, with Mr. Appliance, actually talked to me and asked how my day was. Got as much information on my washer as you could. She made sure all my concerns were addressed. We must have talked for 10 plus minutes. Amy could hear in my voice that something was off and asked if I was okay. I told her how difficult it was for me to deal with my appliances breaking while my husband was deployed. She told me she understood, as her husband was prior military. Amy then went on to tell me that if I ever needed to talk to feel free to call. Being a military wife is hard, so it was nice to find someone I could talk to and not feel judged. Fast forward to when the tech came out the next day... on time, kind, well-dressed. After looking at my washer he gave me a quote. I asked him if it was worth fixing, and he told me no. He said there was a sale going on over the weekend and that I was probably better off just getting a new one. He was honest with me and didn't take advantage of me. Most companies will do a repair knowing something else could happen, but not Mr. Appliance. They are honest, hard working, veteran-owned! Thank you Mr. Appliance for everything.”
Emily B. , Leesburg, VA
“You will not be disappointed if you choose Mr. Appliance run by Ed and Amy! I cannot even begin to tell you the relief I got in one phone call after dealing with another horrible provider that failed to show up or call or follow through at all! As soon as I called, Amy was on it, she called Bosch to try to get my part and when Bosch failed to get the part to them as promised to me, they tool matters into their own hands procuring the part, calling me to install the next day and being extremely prompt and professional the entire time! I won't consider using anyone else in the future, they will be my first call and they should be yours also”
L.B , Aldie, VA
“If you live in the Leesburg area, Mr. Appliance of Martinsburg/Leesburg should be your first and only call for appliance repair! I am telling you, these guys know customer service. They are owner/operators of their own Mr. Appliance Franchise and are experts in their field. We had a new dishwasher that was installed improperly causing an electrical fire. Ed was quick to identify the issue and cause, and became our biggest advocate in helping us work through next steps with the retailer and manufacturer to get a replacement. Not to mention I begged him to fit us in on a Friday night before 14 family members came for the holiday. He worked late into the evening making sure the dishwasher was safe for our family. Oh, and he's a 20+ year Navy veteran-- so even more reason to support this local business! You won't be disappointed!”
Hillary , leesburg, VA
“Ed and Amy are fantastic; they communicated with me throughout the process and even helped diagnosis the issue with my dishwasher before my scheduled service. Ed even stayed past 7pm to ensure everything was operating correctly for me. They are honest and respectful, I will use Mr. Appliance again without hesitation and would feel comfortable knowing that I'm getting professional service. I would most certainly recommend Mr. Appliance to anyone”
Matt D , leesburg, VA
“If you are in need of an Appliance doctor for..ie: dishwasher, washer, dryer ECT. Call Mr Appliance of Leesburg and Martinsburg. This family owned, veteran business is absolutely fabulous, not only are they responsive quickly, but extremely professional, trustworthy, and reliable. I know if your getting ready to go on vacation and your dryer dies.. who to call... check out their page. MR APPLIANCE OF LEESBURG & MARTINSBURG.. you will be so glad you did!”
Michele , Martinsburg, WV
“"The customer service, friendly people, the tech was great. His knowledge was very good and he was determined to get it fixed."”
M.B , Hamilton, VA
“I was very impressed with the response time and customer service from the first call, to the service date and then coming back with the part. Amy and Ed were very respectful of my time, the safety and taking pride in my home. Great job will call again....”
Deb , Leesburg, VA
“Ed, Is very smart and fixed the problem when no one else could.”
Alison , Ashburn, VA
“Ed and Amy are both very professional. Will use your service again. And recommend to family and friends.”
Matt , Purcellville, VA
“It's always great to do business with a company you can trust.”
Melissa , Ashburn, VA
“The tech that came out was highly professional. I explained the problem , and he promptly explained what was going on and how to resolve the issue. He was exceptional!”
Jeff , Aldie, VA
“We were totally I'm pressed from setting the appointment to the close of the job.....”
Ryan , Ashburn, VA
“I got the appointment within a couple of days and Ed came, was very pleasant and knew exactly what the problem was with water leaking in my refrigerator. He explained the problem and the solution. I will use them again in the future for appliance repair. The cost was reasonable also”
Michele , Sterling, VA
“This is the second time I have used the services of Mr. Appliance and the second time I have been 100% happy with the outcome!! Ed was exceptional when he serviced my washer.He quickly diagnosed the problem and was fair when he figured the cost of the repair. His respect for my home increased my confidence and he was patient to explain each step in the process!! There is no other appliance service I will use. and I highly recommend Mr. Appliance - Thank you Ed for a job well done!”
Del , Ashburn, VA
“Ed, came out to do some repairs on our oven. Ed was one of the most professional, meticulous and courteous techs I have ever had. Great experience, and great prices.”
Jason , Ashburn, VA
“Amy , thanks for the good advice over the phone just now, really informative & helpful!”
Theresa , Lovettsville, VA
“The service was excellent and fair. Very nice guy. Would call him again for any issue!! Showed up on time. Very professional.”
“Ed was on time, courteous, and provided the service needed for my Miele washing machine. I would use them again. He offered suggestions on how to properly sanitize the washing machine.”
Kevin , Hamilton, VA
“Outstanding service. Great communication. Set appointment time around my schedule. Service tech was professional and timely. Would highly recommend”
Kristi , Leesburg, VA
“Excellent service!!!”
Eric , Ashburn, VA
“” Ed was great! I would like to request him specifically for all my future jobs, kind professional and a true gentleman. You should be proud to have people like him working for you”
rachel , Hamilton, VA
“Awesome Experience! Thank you!”
carl , falling waters, WV
“Our technician was great. He went the extra mile and I will call you when needed again. Thanks for great service!”
Thomas , Hamilton, VA
“Absolutely 100% satisfied”
Davis , Ashburn, VA
“Amazing service, we will always use Mr. Appliance for all of repairs.”
Barb , Aldie, VA
“"Prompt, courteous and fast repairs. Great addition to the Loudoun County Chamber.”
TJ , leesburg, VA
“"Thank you so much for your help today. Please take pride in the fact that you did everything right today. Answering my call, setting an appointment, everyone came when expected, etc. It is rare these days. Thank you again!”
M.M , leesburg, VA
“"Mr. Appliance repaired our cooktop. They were reliable, friendly, timely and clean! Thank you for your service. Always a big plus they are Loudoun Chamber members.”
C.B , leesburg, VA
“"Scheduling an appointment was very easy. The technician, Ed , arrived on time in the window provided. He was respectful of our home and was able to quickly access the problem and offer options available to us. Ed is very courteous, professional and knowledgeable. He and His wife Amy are beyond the best.”
Matt , Sterling, VA
“I was referred to Mr. Appliance by a co-worker and couldn't be happier with the speed and professionalism of the service. They came out within a day of my call. Ed , my technician was prompt, courteous and explained what he found as he worked. They did a great job fitting our working schedules. I will recommend them! It is very refreshing to have a company with these qualities. Conscientious, professional, efficient, and not overpriced”
B.D , Sterling, VA
“I highly recommend this company. I had a washer break down and they had it back up and running in no time . Ed was very professional and prompt. If you have appliance issues give them a call”
K.B , leesburg, VA
““The customer service was excellent, the price was fair and my complicated and serious issue was fixed! I will be calling again in the future for my other appliance needs. I really liked the text message the day before with a photo of the truck and technician. I was confident about who I was letting into my home. A really nice touch. Thank you!””
Tess , leesburg, VA
“Where should I start. Ed and Amy go over and beyond to help you out and fix your appliance. The time an Commitment they put in to there business is something I don't see anyone els doing. They both are honest , trusting and kind. You won't be disappointed when you have them out to your home”
Chris , leesburg, VA
“Excellent customer service is hard to find these days,but not with Mr. Appliance. It is always a great feeling when you have a company that goes over and beyond the call of duty. If you want a great company call hem today.”
Michael , Sterling, VA
“I will be calling you for all my repairs. Great service and very honest.”
Ben , Ashburn, VA
“Thank you for your time and all your hard work. You truly do take pride in what you do. We will be calling you for all our repairs”
Marc , Ashburn, VA
“You all provided great service and great information . We will be telling all our friends about your company.”
Beth , Ashburn, VA
“Mr. Appliance is by far the best company in Loudoun County. They time they take to fix your appliance is amazing. You won't get better service any where else.”
Victor , Round Hill, VA
“Will use Mr.Appliance for all my repairs.”
James , Purcellville, VA
“After having two other companies come out to my home and not fix the problem. I decided to call Mr. Appliance. I guess 3rd times a charm. The office staff is so nice and helpful. The tech was able to find the issue and fix the problem for me and nit charge and arm and a leg. Thank you for your service.”
Mike , Round Hill, VA
“Easy to work with and right on time. Fixed our washer. Best price and clean professional service and workmanship. Don't waste your time going anywhere else”
MG , Ashburn, VA
“Great Service”
JF , Aldie, VA
“Mr.Appliance was very helpful. There were on time for the appointment. The service tech was very knowledgeable , Answered all my questions. Will call again when I need something fixed.”
Mary , Leesburg, VA
“Thank you Ed and Amy, you both are great people and are running a great company.”
MK , Ashburn, VA
“Amy and Ed are great people. They provide wonderful service and great prices. Will be calling them again.”
Brian , Leesburg, VA
“If you are looking for a company you can trust and get honest answers and work done call Mr.Appliance.”
Joe , Leesburg, VA
“First let me start by saying I live that this is a veteran owned company. I had the pleasure if meeting Amy a few weeks ago at a bni meeting. Amy and I talked for quite awhile. She is so down to earth and kind. Her passion for her business and helping others is amazing. Amy loves to help out those in need. If you haven't had a chance to talk to Amy. Take the time to talk to her an listen to her story and how her and Ed are doing an amazing job in their business.”
Kathy , Leesburg, VA
“Great company, honest, trust worthy, great prices. Talks to you and explains everything . Takes time and doesn't rush the job. Best Appliance company around.”
Michael , Leesburg, VA
“Two words to describe the service from Mr.Appliance, "Great Service".Our dryer stopped working and Amy was able to fit us in same day. Wow what company does that. Ed came out and was able to fix the dryer within an hour. Don't bother with any other company. Just call Mr. Appliance.”
Tom , Ashburn, VA
“Where should I start. Ed and Amy go over and beyond to help you out and fix your appliance. The time an Commitment they put in to there business is something I don't see anyone els doing. They both are honest , trusting and kind. You won't be disappointed when you have them out to your home.”
Chris , Leesburg, VA
“Have you ever had that feeling where you are dreading call a service company , because you know they will charge you an arm and a leg for their service. You will not get that with Amy and Ed who are the owners of Mr.Appliance. They are trusting , kind and honest. A few key things about them that no other company takes time to do. Talk to you , both of the take the time to talk a few minutes . It's not about money. It's about you . They send a nice Thank you card with a small gift inside. What company does that. Not only that Amy hand writes them . You won't find any other company out there is does this stuff. It's the little things they make count. Try them you won't be disappointed.”
Alexis , Chantily, VA
“Wow, thank you Amy and Ed for helping me out. You two make a great team. Will be calling you for all our appliance repairs. Thanks fb for helping me find a great company.”
CB , Leesburg, VA
“I give them a thumbs up for great service and work. Top notch company .......”
Garvin , Ashburn, VA
“I can't recommend using Mr. Appliance enough. They go over and beyond to help you out. I will first start with the call I made to set up an appointment. I spoke with Amy. Amy is beyond the kindness person I have ever had the pleasure of talking with. I explained to her what was going on and told her my appointment made need to change dates because my dad was sick. She told me she understood. We talked for a few minutes and she listened to me say he wa not doing well and may pass away at anytime. Amy's thoughtfulness and kindness is wonderful. She told me that she would keep my family in prayers. to many that may not mean anything, but to me that meant a lot. Fast forward I had to change my appointment. Amy asked how is your dad. so touching that she would remember. I told my dad about you Amy and he told me that sometimes people are brought into our lives to just give you a little extra support during the hard times. He said it is rare to find someone who isn't just all about business and will take the time to care for a person. Your Family should be proud of you. As well as your parents they raised you to be a kind and caring person. One thing you told me is treasure every moment I have left with my father and enjoy the time. Because friends, work and other family will always be there. But once the day passes I can't get that day back. Live for today because we don't know what tomorrow will bring us. Thank you, My dad passed in January. You made things a little bit easier for us just by saying kind words to us. Thank you. The tech that came out is wonderful as well . Understanding and kind and fixed the issue with my appliance. You two make a great team. I will be calling you all for all my appliance repairs. If anyone is ever in need of a great company give Mr.Appliance a call.”
Mary , round hill, VA
“I appreciated the genuine concern that (Ed) Mr. Appliance and his wife (Amy) had in reference to my oven situation. They both wanted to make sure that I had an oven for my Thanksgiving Dinner with my family. Ed was at my home for multiple hours trying to correct the problem. He then referred me to an installer who was a Dacor dealer and knew how to install the oven back in the wall. They were all courteous, patient, competent. polite and genuinely sincere in their attempt to correct the problem. I highly recommend Mr. Appliance for any repairs. Thank you for making my Thanksgiving a success”
Barbara , leesburg, VA
“Quick response and courteous service. I liked the Approach and Attitude of the technician, being solution oriented and advising us how to meet our needs rather than looking at the repair narrowly as limited to a parts reolacement”
Sandeep , Sterling, VA
“you were able to fix dishwasher and do before thanksgiving”
Matt , Aldie, VA
“The service is excellent and the company (a husband and wife team) responds immediately to a request for help. The owner/technician has come to my house after hours on more than one occasion, staying as long as it takes to solve the problem.”
Shirley , Purcellville, VA
“I got the appointment within a couple of days and Ed came, was very pleasant and knew exactly what the problem was with water leaking in my refrigerator. He explained the problem and the solution.”
Mary Ellen , Aldie, VA
“Mr.appliance came out to fix my stackable washer and dryer. Very pleasant , professional and knowledgeable.”
Mike , Sterling, VA
“Very satisfied with service. Will definitely call again.”
James , Sterling, VA
“I was referred to Mr. appliance. I was very impressed from talking with Amy to the professionalism. Both Amy and Ed are great to work with.”
Wendy , Leesburg, VA
“We had Mr. appliance come out to repair our icemaker. The tech who came out was knowledgeable and professional. I will definitely be calling Mr.appliance in the future .”
Barb , Purcellville, VA
“Thank you Mr.appliance. For coming out and helping us with our refrigerator. It is working great now you all are amazing from talking to Amy to the tech work thank you again we will definitely use you in the future”
Jen , Aldie, VA
“Thank you Amy for booking my appointment, you are very nice sweet and kind on the phone. Thank you Ed for coming out and helping with my washing machine it's nice to have somebody nice looking helping fix something in my home. We will definitely refer you and use you for all future repairs.”
Kelly , Round hill, VA
“Thank you for the great service.”
Ashley , Round Hill, VA
“Thank you, Mr.Appliance for all you did for us. From the first time we called to set up an appointment . Amy was a jewel to work with on the phone. So nice, sweet and kind. She is very easy to talk with. Ed came out to look at our fridge and was able to fix the problem. Will definitely be calling them again. Highly recommend.”
Ron , Leesburg, VA
“Thank you , Mr.Appliance for everything. I spoke with Amy to set up a time for someone to come out. I talked with Amy for about 20 minutes. Now where are you going to find customer service like that. She listened to an older lady talk . Never once said she had to go. Thank you, Amy that really meant a lot. When you get older people don't care or want to listen, but you do. She then sent me a text with a picture of who was coming to my home. Wow what a great security measure. Ed called and asked if he could come earlier. Thank you , I will call you all in the future. God Bless”
Suzy , Ashburn, VA
“Amy was the one who took my call. She was great!! She set up my appointment to fix our wine cooler. Wonderful customer service!! When Ed got to our home he was very professional, and very friendly. Went right to work an find the problem. Thank you Mr.Appliance”
Kimmy Z , Leesburg, VA
“Ed, can out to fix our grill. I am so happy it works now. From the customer care to the work they are reliable, friendly, timely and clean.thank you for your service.”
“I was referred to Mr. Appliance by a neighbor and couldn't be happier with the speed and professionalism of the service. They came out within a day of my call. Ed , my technician was prompt, courteous and explained what he found as he worked. Amy did a great job working around our working schedules. I will recommend them! It is very refreshing to have a company with these qualities. Conscientious, professional, efficient, and not overpriced”
Kerstin , Ashburn, WI
“You all have great communication. There wasn't a time that I didn't know what was going on with my parts. I was told the parts were on backorder. I got updates every week. Ed was a wonderful tech as well.”
Colleen , Round Hill, VA
“I couldn't have been happier with the service I received from Ed when he came to fix my dishwasher. He was very professional, courteous, and on time. Amy sent me a picture of the tech before my appointment date. I will for sure use them again for any of my appliance needs. I have told my neighbors about this wonderful company. I also like that it is a family and, those companies are hard to come by.”
Nancy , Round hill, VA
“Very happy with the customer service. Amy was very professional. Ed came out and fixed our refrigerator. Best price clean professional service wonderful workmanship. Don't waste your time going to somebody else always go with Mr.appliance .”
Eric , Aldie, VA
“I haven't had Mr.Appliance come out yet, but after talking with Amy this morning I am looking forward to seeing what they bring to the table . Amy thank you, your customer service was far better than any other company I have worked with. You took time out from your business meetings to call me an set up an appointment. You bring a new light to customer service . We need more people like you out there. Thank you, see you all at our Upcoming appointment.”
Ashburn , Ashburn, VA
“Thank you ,for your great service and being so kind.”
Mary , Round Hill, VA
“I highly recommend Mr. appliance. Great service great people.”
Michele , Leesburg, VA
“Great company, I highly recommend Ed and Amy.”
Joe , Ashburn, VA
“I can't say and enough nice things about Ed and Amy. Great company, great people, great service.”
“Finally found a company we can trust. Ed and Amy are wonderful people highly recommend.”
Jodi , Sterling, VA
“Ed and Amy are by far the nicest people I have met. They have a great company, great service, awesome customer service. I highly recommend you using Mr. appliance the next time you need an appliance repair.”
Natalie , Martinsburg, VA
“Amy thank you for your wonderful customer service. For following up with me and letting me know what was going on with my refrigerator. Ed thank you for coming out and taking care of us you truly do an amazing job look forward to working with you and Amy in the future.”
Cathy , Round Hill, VA
“Thank you Ed and Amy for such wonderful Customer service. Both of you make a great team. I really enjoying seeing a husband and wife work together. Thanks Ed for coming out and fixing my appliance.”
Mark , Leesburg, VA
“I don't know where to began. I called Mr. Appliance to set up an appointment for my dishwasher and washing machine. First let me start by saying what wonderful customer service Amy provided. She told me she was getting ready to head in to a Leadshare meeting and wanted to call be before she went in. She didn't want me to think that they forgot about their customer. My husband and I were very impressed. That someone would take the time to call us when they had something planned. She must of had dates and times with her, because she gave us a few dates that they had open. Thank you, Amy for being so kind, sweet and helpful on the phone. You can't find great customer service anymore. Thank you, Ed for coming out and fixing our appliance's. I didn't have to wait for any parts. He was able to fix them right on the spot. Another plus for Mr. Appliance. When I went to look up who the franchise fell under I saw it was the Dwyer group. I was going to send a letter to them, but I figured that Ed and Amy may not get the letter. So I would like to let the head of Mr. Appliance know what a great job Ed and Amy have done. They both took the extra steps to make sure their customers are taken care of. I have done some digging around and have not found one bad thing said about them. I look at the reviews and wow they have 79 reviews and all positive. That really says something about them. I wanted to bring it up to the Dwyer Group that you all have some wonderful people working for you. My friends in this area have used Ed and Amy as well. We all said the same thing they are two great people. The last thing I would like you all to know is they called a few days later to make sure everything was still good. Now tell me what company would do that, None. Most people wouldn't care enough to do that. Ed and Amy, I don't know what more to say, but thank you.”
Sara , Purcellville, VA
“We had Mr. Appliance come out to repair our refrigerator. Ed came he was very knowledgeable and professional. I will absolutely call Mr. Appliance again, if the need arises, and would happily recommend them to anyone in need of such services.”
Bev , Leesburg, VA
“Mr. Appliance repaired our cooktop. They were reliable, friendly, timely and clean! Thank you for your service.”
leesburg , Leesburg, VA
“Thank you, What a great job you all did from customer service to the repair.”
“Thanks for the wonderful service.”
Leesburg , Leesburg, VA
“Amy, thank you for being so kind and taking care of getting me the appointment. Ed, thank you for the quick service.”
Rachel , Ashburn, VA
“Great customer service and great repair work.”
Cindy , Martinsburg, WV
“All around great company .”
Erin , Sterling, VA
“Ed and Amy thanks for helping out my friend. Will use you all for all repairs.”
Stacey , Round hill, VA
“Thanks Amy , your kindness , being helpful is such a wonderful change. Ed thank you for for a great repair. Great company”
Alison , Round hill, VA
“Thank you great customer service. Thank you for the repair as well.”
Dawn , Martinsburg, WV
“I had a freezer problem...Mr. Appliance was punctual and professional. Ed came out and spent the time to properly diagnose the freezer problem. He ordered a part and came back to fix it 2 days later. He arrives exactly at the time he said he would...was very knowledgeable and educated me on how to properly defrost my freezer. I will always use Mr. Appliance and Ed”
Mike , Leesburg, VA
“I had Ed come on clean my Fridge and check it over to make sure there was nothing wrong with it. Thanks for everything”
pete , round hill, VA
“Thanks, Mr. Appliance job well done.......”
Jennifer , Aldie, VA
“Wonderful company and great customer service..........”
John , Ashburn, VA
“It extremely easy to schedule an appointment online (and to be able to pick the day and time frame for the appointment less than two days out), but the communication about the scheduling and the appointment itself was wonderful. Even better than that, was my experience with Ed. He was knowledgeable, friendly, prompt and quite simply one of the best customer service experiences I have had. I wan to thank both Ed and Amy for making these home repairs an easy experience!”
Dawn , Hamilton, VA
“I would first like to say that Mr.Appliance is one of the best companies out there. When you call to set an appointment you talk to someone who understands you. Very helpful kind ad nice on the phone, Thank you Amy, you truly are a sweetheart fitting us in for a date and time. When Ed came out he put down a mat and put shoe covers on. Wow must companies don't take pride in going into your home.Mr.Applaince sure does. Thank you for an all around great service.We will be calling you if we ever need a repair........”
Kim , Aldie, VA
“Thanks guys for helping my mom out with her repairs. Also thank you for not ripping her off cause she is older. Glad to loke there are still good people out there .”
Mrs.Patty , Ashburn, VA
“Thank you, you all did an amazing job from customer service to the tech coming out and fixing our appliance.”
“Thank you, Ed and Amy owners of Mr.Appliance. You two are a great team.”
Dave , Ashburn, VA
“Thank you, Ed and Amy for great customer service.”
“First let's start off by saying thank you to Amy. You are kind and sweet on the phone and very helpful. Also thanks for the updates. Ed thank you for coming out and fixing the waterline. You took your time and made everything right. You and Amy are a wonderful team.”
Jen , Leesburg, VA
“Thank you for fixing my washing machine it works great. Thanks for great customer service as well.”
Joan , Purcellville, VA
“Amy, thank you for making the time to get me set up for an appt. Thank you for great customer service. You can't find that many places anymore. Ed thank you for coming out to our home and being honest and not trying to get more money out of us.”
“We call Mr.Applaince about a week ago. We spoke with Amy. She told us that she would see what could be done about getting us in for a late appt.Amy talked to her husband and he said I will be out that night. Which my husband and I were thrilled. Amy took her time an went over and beyond helping us. She started doing research on our piece of equipment and called us back and said I am sorry but this is and ac unit and we can't fix that. But I know who can. She gave is the number to one hour heating and cooling . Amy called them a head of time and explained to them what was going on. They came out the next day to help. I just want to say Thank you for all you did to help us. Please tell your husband that you as well. We will be using your service when the need arises. You all truly show what customer service really is.”
Bobby and Mary , Leesburg, VA
“Ed was fantastic. He showed up on time, explained the repair needed and quickly our stove was fixed. We will be using them again.”
Shawn M , Ashburn, VA
“I want to thank you Ed for coming out and doing the repair for me. Most people would take Advantage of me because I am a grandma, but not you. You are a very kind young man. And I agree your prices are good. I told my sister what I paid and she said that's all. Thank you again. God bless”
Little old lady , Leesburg, VA
“Thank you for all your help.”
Chris , Ashburn, VA
“I just wanted to take a minute and thank Mr.Appliance helping me out. You all are a great company .”
Pat , Aldie, VA
“Thanks for coming out and fixing my water line. Great company , great owners. Will be calling again.”
“Thank you for all you did. I can't thank you enough for taking time out to come help us. I will make sure to call you for all our repairs.”
Tina , Charlestown, WV
“Thank you , for all your help. From the phone call to set up and appointment to the tech coming out to our home. Great experience all around.”
Hamilton , Hamilton, VA
“We had a dishwasher that hadn't worked for months and a refrigerator that wasn't making ice. Ed Vargas came out and, despite what other repair companies told us, was able to fix both without a problem Not only that, but he followed up several days later to make sure that everything was still ok. (It was.) I could not recommend them enough. Amy runs the office and is great with what they do. They are flexible, accommodating, fairly priced, and, most importantly knowledgeable.”
Geoff C , Hamilton, VA
“Great Job. Answered my call on the first try, and came out the next day to service my fridge, but he got it running while i waited for the part. He had to order the part. Great price. Great service. Very happy with Ed and Amy and would highly recommend!”
Tom , Sterling, VA
“Fantastic Service!! If you live in Loudoun County put them on speed dial. Professional staff, the owners are wonderful and very personable as well.”
Kim , Ashburn, VA
“Thank you, Thank you for coming out to fix my ice maker.”
Sterling , Sterling, VA
“Thanks Ed, Your so awesome at what you do. Thanks for coming and doing the repair. Totally worth having you come out. Thanks again. :) :)”
Sterling
“Ed how wonderful it is to have you out to our place. What more could you ask for. Will be calling again.”
Purcellville
“What a great Experience I has with Mr.Appliance. I could go on and on about the great service I had. Nothing like having a bad day then the tech comes to the house and saves the day. Wow after meeting the tech my bad day turned In to a good day. I will Definitely call again.”
Leesburg
“Thank you Mr.Appliance for coming out and fixing my ice maker. Thank you to Amy for being so kind and sweet on the phone. Thank you Ed fixing our appliance.”
“Can't thank you all enough for coming out and fixing our ice maker. It's nice to have it back up and running.”
Ashburn
“Thanks Ed for coming out to fix my appliance.”
“I called Mr.Appliance and asked if they would come out to my area. Amy said that it was no problem. She had an appt set up for me in no time. Ed came out and fixed my ice maker in about 30 minutes. Nice great, great company.”
Welch , Winchester, VA
“Mr. Appliance was EXCELLENT! They were prompt, polite, and did what they said they would do. The tech also assisted me with blowing the lint out of the dryer vent!”
Joan , Ashburn, VA
“Great company, great service, and great people. Highly recommend.”
“I called Mr.Appliance to see if they could help me out. I saw this Mr.applaince was veteran owned. My husband is in the army and currently away. Of course my dryer stopped working and we have little kids. Amy said that they can't come I to fairfax county. I was a little bummed , but I understand. I asked her if she new of a plumber and someone who could replace glass on my car and then asked for a painter. She gave me the names. Mr.Rooter, Glass doctor and five star painting. She said they are all sister companies to mr.appliance. She also said understood how stessful and hard it was to have your husband away. Thank you , Amy for taking that extra time to talk. And thank you for your help.”
Meg , Fairfax, VA
“I am writing to you to express my appreciation for the excellent customer service I received from Mr. Appliance. Amy was accommodating and very helpful. I read about Mr. Appliance before I made the call. I will say that Ed and Amy are living up to your values. Also outstanding service provided by Ed as well. Your professionalism and reliability ,was greatly appreciated it did not go unnoticed. I also appreciate the extra effort involved. I finally found a company that I can trust. Thank you......”
Ryan , Leesburg, VA
“I love the fast reliable service that I received from Mr. Appliance. it was so easy to schedule.”
Leesburg , leesburg, VA
“Awesome From start to finish......”
Ashburn , Sterling, VA
“First let me start by saying how thank you I am for Mr.Appliance. Amy was so sweet and helpful on the phone. I had water every where . She told me she would call me back after she talked to her husband. When she called back she told me Ed was on his way and would be there in 10 mins. Ed thank you for helping me out. You are the best. Thank you again.”
“Thank you , great service, great prices and great people.”
Purcellville , Purcellville, VA
“Amy, thank you for being so nice on the phone. That's hard to find anymore. Ed thanks for fixing our appliance and doing a great job. Also thanks for the great price.”
Purcellville , Purceville, VA
“Thanks Amy and Ed, Ed came out and fixed our appliance in no time. After we were told it couldn't be fixed by another company. Ed found the problem and fixed it . Thanks Ed”
“Thanks Ed for coming out. I appreciate the appliance repair. Honset and great guy.”
“I called Mr. Appliance of Leesburg the other day. Looking for help for an ice maker. Amy said I am sorry , but we can't come in to fairfax. But told me who to call. I told her my concerns. With calling them.!Amy asked me if I was ok. I told her what was going on. Amy then told me no matter how hard things get always remember you have people that will listen. Don't ever think that no one cares. I know this isn't about an repair from you , but i want people to know what a caring company you are. You could of hung up the phone. Amy thank you for taking the time to listen to me. Thank you for telling me that I can call you anytime. You didn't have to do that. You made a difference for me that day. Talking to you made me decide to not end things. Thank you Mr.appliance of leesburg.”
Angie , Fairfax, VA
“Good Afternoon, I didn't have you all do a service yet, but I am didn't know who to send this to. So I am hoping that someone will show the President of Mr. Appliance and the President of the company. I meet Ed and Amy at a Chamber event a month ago. I talked to each one separate. Mr. Appliance you all should know that Amy is the kindest person anyone could ever meet. She loves what she is doing and the way she talks about the company is golden.She wants to make sure that she is making everyone happy. Amy's passion is something I have never seen. She talks about the Dwyer group and all the brands as well. she will be someone you see making you all proud with her work and not only building her company up in the Loudoun county area, but building all the Dwyer brands up in this area. After I finished talking with Amy I talked with a few other people at the meeting and they had nothing, but great things to say about amy. She can network that's for sure. I also had the honor of talking with Ed. A retired Military guy. What an honor. That is huge in this area. Ed is a bright young man who knows what he is doing. I had a few questions about and appliance fixed and he guided me on what to try. Most people would want to come out and just take your money for advice. Ed said look if I can help you by giving you some tips then I will. I am greatful for that. Mr. Appliance I want you all to know that Ed and Amy will make you all proud. I want you to know that having them come to our area was the best. I know they will do well, but as a Loudoun county chamber member I want to let you know that you have two great people on your team. May God Bless them as they keep moving forward. And I hope someone from The Dwyer group is able to see this. Thank you. Mark”
“I called Mr.Appliance last week to ask if someone could come out and look at my the water line. I spoke with Amy. She told me that they were unable to come in to fairfax, but there was a mr.appliance in fairfax. Amy was so sweet and helpful. Thank you for being up front and honest with us. I have let all my friends and family in the loudoun area to give you a call when they need a repair.”
Amber , Fairfax, VA
“Very professional, knew exactly what he had to do and did everything within the hour.”
“Thanks for the repair and great service.”
“Ed Vargas had a good knowledge of our Samsung refrigerator and easily identified why the ice maker wasn't working. He ordered the part and came back to change it out and it works perfectly. Ed and Amy work tirelessly to make calling their Mr. Appliance a good experience. - MARILYN NAYLOR, PURCELLVILLE , VA”
Marilyn Naylor , Purcellville, VA
“I want to thank the tech who came over to my place. Fixed the problem in no time. I am have to break something to have him come back. Very nice looking and very kind.”
“I would like to say that I was very pleased with them. What company can you call and talk to someone who is nice and helpful. Then you get a picture of the person coming to your home. The prices are great and they don't try and take advantage of you. Highly recommend.”
“The receptionist and tech were knowledgeable and professional. Work was done on schedule. The owner of this company appears to be dedicated to delivering high quality appliance service. By far the best price we have seen. Other companies are all about money money. Not them they are about taking care of you .”
“You can't go wrong with Mr.Appliance. Great work and great service. From start to finish was impressed. Will use them again.”
“I would like to say anyone who lives in the area that they service, I highly recommend them. I called Amy the other day asking for help. She told me that they couldn't come in to fairfax county. I explained to her what happened when I called the other company. She was wonderful on the phone and I appreciate her talking with me. I really wish they came to fairfax. Amy thank you so much for taking your time and talking with me. You could have just hung up, but you didn't. Our company will be sure to send business your way. I guess some people just aren't as kind as you.”
Highy recommend , Fairfax, VA
“Thank you to Ed who came out and fixed our washing machine. I thought we were going to be charged this crazy amount. When he told me the price I was like that's all? Great prices, great service. I will be calling you again.”
“Great prices, you won't be shocked when they give you their quote. Thank you for the great service and getting to us so fast. Will definitely call you all again.”
Lovettsville , Lovettsville, VA
“Thanks Ed, great prices no surprises . Will use again. You can not go wrong with them. Great company and given an awesome quote.”
“I was highly impressed by my experience with Mr. Appliance – from my initial contact with the company to the completion of the repair. I will call again and recommend to others. First rate company”
Kevin , Leesburg, VA
“This company is so wonderful and so honest. This is the best company and i am going to tell all my friends about Mr. Appliance. They send a picture of who is coming to your home. Amy was so sweet and helpful. Ed did a great job as well.”
“Our Tech did a great job!!!!!!!! We would recommend him anytime. Thanks for dependable and good service.Hard to find these days”
Mr. H , Leesburg, VA
“Thank you my worker was an awesome service technician and I'd highly recommend him and your company to anyone needing service to appliances”
Mr.O , Lovettsville, VA
“Amy took my call early on a Saturday morning and promptly scheduled an appointment for early Monday morning. The text/email confirmation, along with information about my scheduled technician, was great. Knowing who to expect at my door is always a comfort in today's society. Ed solved my problem very quickly and was a true professional. I was also very impressed at how he took great care not to track any dirt in from the outside. While this may be a little detail to some, it truly showed that their level of service was top-notch!”
Jeanne T. , Purcellville, VA
“The person answering the call and the technician who fixed the issue were highly professional.”
John , Aldie, VA
“Mr. Appliance came out to repair my broken ice maker. They were very professional! They were respectful of being in my home and took extra steps with a door mat and shoe covers. I would highly recommend them!”
Mike , Ashburn, VA
“Great service from this family-owned (and veteran-owned) company! They fixed my washer machine in a timely and professional manner. Highly recommend”
Shawn Flaherty , Ashburn, VA
“Thank you coming out so fast to fix our appliance. Amy was so sweet and nice and the phone. Ed was on time , the price he gave were not some high price like some of these other companies out there. We will use them again.”
“I can't thank Mr.Appliance enough for coming out and fixing our ice maker. They arrived on time and new right away what was wrong. The prices are great. The office staff is very nice and caring as well. Will be using them again when needed.”
“I highly recommend Mr.Appliance. They are very professional from the phone to the tech coming to your home. Price is better then some other local appliance companies”
Mrs.S , Leesburg, VA
