Discover what our customers have to say about their experience with us. From insightful feedback to honest opinions, this page is a testament to our commitment to providing exceptional customer service.
What People Are Saying About Mr. Appliance Of batavia & Independence
Real Stories, Real Results
- Renee M.via Google
- Ben W.via Google
Owner Response:
“Thank you for your 5-star rating! We're thrilled to know you had a great experience with us. Your support means a lot, and we look forward to serving you again soon! Mr. Appliance of Batavia and Independence”
- tyler C.via Google
Owner Response:
“Thank you for the fantastic rating! We appreciate your support and look forward to serving you again soon. Mr. Appliance of Batavia and Independence”
- Jordandreavia Google
“I will never use another company. They are the most efficient, kind and knowledgeable there is. I had been using another company (Bill's Appliance in Crittenden, Ky) and over a month later, my fridge still wasn't fixed. I totally understand how Mr. Appliance of Batavia has a 5 star rating. Above and beyond! Thank you Don and Megan!!”
Owner Response:
“Thank you for your wonderful review! We're thrilled to hear that our technician provided prompt and efficient service for your fridge. Your satisfaction is our priority, and we look forward to serving you again in the future! Mr. Appliance of Batavia and Independence”
- The F.via Google
“Quick, professional and thorough! Arrived on time and kept us informed.”
Owner Response:
“Thank you for your positive feedback! We're glad to hear that our representative met your expectations and provided timely service. Your satisfaction is our priority, and we look forward to serving you again in the future. Mr. Appliance of Batavia and Independence”
- Pam S.via Google
Owner Response:
“Thank you for your five-star rating! We appreciate your support. Your satisfaction is our priority, and we look forward to serving you again soon. Mr. Appliance of Batavia and Independence”
- Clem H.via Google
“Excellent fast response.”
Owner Response:
“Thank you for your positive review! We're thrilled that you are happy with our fast and efficient service. Your satisfaction is our priority, and we look forward to serving you again in the future! Mr. Appliance of Batavia and Independence”
- Richard K.via Google
“Prompt and timely as we were lead to expect. Personable and professional service. Charles was a gentleman - all the way.”
Owner Response:
“Thank you for your positive feedback, Richard! We're glad to hear that our serviceman Charles provided excellent service and that communication met your expectations. We appreciate your support and look forward to serving you again in the future. Mr. Appliance of Batavia and Independence”
- Annie W.via Google
“Charles was very timely, professional, and knowledgeable. The company overall is such a pleasure to work with. I know exactly who I will call for future appliance needs!”
Owner Response:
“Thank you for your five-star rating! We appreciate your support and are glad to know you had a great experience with us. Your satisfaction is our priority, and we look forward to serving you again soon. Mr. Appliance of Batavia and Independence”
- Nancy G.via Google
“Wow, finally I have found a respected, trusted, and professional Appliance Repair company that goes above and beyond in every way one could hope!!! From our 1st phone call, Megan, was extremely helpful and kind, initiating our Service Request. She understood exactly what our concerns were regarding our Warranty company guidelines for our refrigerator. The Service Professional, Don, came out within 48 hours and was so thorough in helping us understand the issue, but also in submitting the specific details required by Warranty company. 5 out of 5 stars, and we will be recommending only them going forward!!!”
Owner Response:
“Thank you for your positive feedback, Nancy! We're thrilled to hear that you had a smooth experience with scheduling and that Don was able to assist you efficiently. Our team is committed to providing prompt and courteous service, and it's great to know that we met your expectations. We appreciate your recommendation and look forward to serving you again in the future! Mr. Appliance of Batavia and Independence”
- Sydney W.via Google
“Mr. Appliance was the best company I’ve ever used for appliance repair. They helped me work within my warranty while also explaining the problem to me. Without them I would’ve gone even longer without my fridge working. Don was our tech and he was absolutely amazing. Super friendly and experienced and also brought my two dogs treats. Would highly recommend to anyone in need of appliance help or repair.”
Owner Response:
“Thank you for your wonderful feedback, Sydney! We're delighted to hear that you had a great experience and found our service quick and easy. We look forward to serving you again soon! Mr. Appliance of Batavia and Independence”
- Mark C.via Google
“The serviceman was super nice and the communication was very good.”
Owner Response:
“Thank you for your positive feedback, Mark! We're glad to hear that our serviceman provided excellent service and that communication met your expectations. We appreciate your support and look forward to serving you again in the future. Mr. Appliance of Batavia and Independence”
- John H.via Google
Owner Response:
“Thank you for your five-star rating! We appreciate your support and are glad to know you had a great experience with us. Your satisfaction is our priority, and we look forward to serving you again soon. Mr. Appliance of Batavia and Independence”
- Rachel D.via Google
“Great experience, quick and easy!”
Owner Response:
“Thank you for your wonderful feedback, Rachel! We're delighted to hear that you had a great experience and found our service quick and easy. We look forward to serving you again soon! Mr. Appliance of Batavia and Independence”
- Haden M.via Google
“Very nice rep, on time and done correctly.”
Owner Response:
“Thank you for your positive feedback! We're glad to hear that our representative met your expectations and provided timely service. Your satisfaction is our priority, and we look forward to serving you again in the future. Mr. Appliance of Batavia and Independence”
- Michele F.via Google
“My tech , Clayton was early! Was friendly and very efficient. My dryer was fixed in no time! Will definitely use again.”
Owner Response:
“Thank you for your wonderful review! We're thrilled to hear that Clayton provided prompt and efficient service for your dryer. Your satisfaction is our priority, and we look forward to serving you again in the future! Mr. Appliance of Batavia and Independence”
- Blake M.via Google
“Don did a great job , very professional and great communication and Fixed what was broken”
Owner Response:
“Thank you for your positive feedback! We're glad to hear that Don provided you with professional service and effective communication. It's our goal to ensure that everything is fixed to your satisfaction. We appreciate your support and hope to assist you again in the future. Mr. Appliance of Batavia and Independence”
- Karen B.via Google
“Our dryer stopped working, called Mr. Appliance and Don arrived the next day to determine the cause and give us a quote on repairs. He was on time, professional and friendly. Highly recommend for appliance repairs.”
Owner Response:
“Thank you for your wonderful review, Karen! We're thrilled to hear that Don provided prompt and professional service. Your recommendation means a lot to us, and we're glad we could help get your dryer back on track. If you need any further assistance in the future, don’t hesitate to reach out! Mr. Appliance of Batavia and Independence”
- Gail P.via Google
“Charles came to assess our issue, identified it quickly, found the part and came back and resolved it quickly. He was extremely courteous, friendly, prompt and efficient in completing the issue. Thank you”
Owner Response:
“Thank you for your kind words, Gail! We're thrilled to hear about your positive experience with Charles. His dedication to providing prompt and efficient service is truly valued. We appreciate your feedback and look forward to assisting you again in the future. Mr. Appliance of Batavia and Independence”
- Ernest G.via Google
“My experience with Mr Appliance was a 10 out of 10. After attempting to repair my dishwasher myself I admitted defeat and called Mr. Appliance. Scheduling was easy and Clayton was out the next day. Within minutes Clayton had diagnosed the problem which required a special part to be ordered. Clayton returned with the part and quickly repaired my dishwasher. I was very impressed with the knowledge and skill and professionalism shown by Clayton. Going forward any issues with appliances and I will call Mr Appliance, they were also very reasonable with prices.”
Owner Response:
“Thank you for your fantastic review, Ernest! We're thrilled to hear about your positive experience with Clayton and the quick turnaround on your dishwasher repair. Our team takes pride in providing knowledgeable and professional service, and we're glad that you found our pricing reasonable. We appreciate your trust in Mr. Appliance for any future appliance issues. Looking forward to serving you again! Mr. Appliance of Batavia and Independence”
- Chad A.via Google
“Third time using Mr. Appliiance and they've always been prompt with fair pricing.”
Owner Response:
“Thank you for your continued trust in Mr. Appliiance! We're glad to hear that you've had positive experiences with our service, including our promptness and fair pricing. We look forward to serving you again in the future! Mr. Appliance of Batavia and Independence”
- Jeanne R.via Google
Owner Response:
“Thank you for your 5-star rating! We're thrilled to hear you had a great experience. Your support means a lot to us, and we look forward to welcoming you back soon! Mr. Appliance of Batavia and Independence”
- Stacy H.via Google
“The best people for appliance repairs hands down. The price was fair and the workmanship exemplary. They also worked with our schedule and made sure the same tech took care of us start to finish. Our tech, Don, felt like family. He wore booties the entire time, used a floor mat out our door and made sure no water got anywhere. He did a full diagnosis and unfortunately had to order a part. But no problem for this company. They scheduled Don to come back at our convenience and finish the job. Thank you for the great job 😃”
Owner Response:
“Thank you so much for your kind words, Stacey! We're thrilled to hear that you had such a positive experience with Don and our team. Providing top-notch service while respecting your home is a priority for us. We appreciate your understanding during the repair process and are glad we could accommodate your schedule. Your satisfaction is our goal, and we look forward to assisting you again in the future! Mr. Appliance of Batavia and Independence”
- Heather L.via Google
“Charles can in figured out the issue and fixed it quickly. Thank you”
Owner Response:
“Thank you for your feedback, Heather! We're glad to hear that Charles was able to quickly resolve the issue for you. We appreciate your support and look forward to serving you again! Mr. Appliance of Batavia and Independence”
- Troy B.via Google
“He did a great job finding the problem. He was also very honest.”
Owner Response:
“Thank you for your kind words, Troy! We're glad to hear that you had a positive experience and that our team was able to find the problem promptly and honestly. Your feedback means a lot to us. We look forward to serving you again in the future! Mr. Appliance of Batavia and Independence”
- Lindsay F.via Google
“The service guy was very professional, kind and friendly. Had the parts with him before even knowing the problem of my dryer. He was in and out in no time. Highly recommend this company!”
Owner Response:
“Thank you for your fantastic review, Lindsay! We're thrilled to hear that our service technician provided you with professional and friendly service, and that your dryer was fixed quickly. Your recommendation means a lot to us. We look forward to assisting you again in the future! Mr. Appliance of Batavia and Independence”
- Phyllis B.via Google
“Charles was right on time. He was able to diagnose the problem with our refrigerator rather quickly. Works great! Company was very quick with setting up the appointment. Would definitely recommend!”
Owner Response:
“Thank you for your wonderful review, Phyllis! We're thrilled to hear that Charles was able to help promptly and efficiently. Your recommendation means a lot to us, and we're glad you had a positive experience with our services! Mr. Appliance of Batavia and Independence”
- Bob R.via Google
“They were able to fit me in at the last minute and get the job done quickly. Will not hesitate to use again.”
Owner Response:
“Thank you for your positive review, Robert! We're glad we could accommodate you on short notice and provide quick service. We look forward to assisting you again in the future! Mr. Appliance of Batavia and Independence”
- Stephen S.via Google
“Professional fast service will use again”
Owner Response:
“Thank you for your positive review, Steve! We're glad to hear you found our service professional and fast. We look forward to serving you again in the future! Mr. Appliance of Batavia and Independence”
- Kristye B.via Google
“We had very good and speedy service. Our tech, Clayton was great. He was professional, friendly and easy to talk with. He explained everything clearly and answered questions. Will recommend company and Clayton to friends and family.”
Owner Response:
“Thank you for your wonderful review, Kristye! We're thrilled to hear that you had a positive experience with our service and that Clayton made a great impression. Your recommendation means a lot to us! We look forward to serving you and your friends and family in the future. Mr. Appliance of Batavia and Independence”
“Don was great, kept me informed of when he was coming, explained the repair so I could understand it, and finished the job quickly. He was friendly and professional. I highly recommend him and the company!”
Owner Response:
“Thank you for your wonderful review, Renee! We're thrilled to hear that Don provided you with exceptional service and kept you informed throughout the process. Your recommendation means a lot to us, and we appreciate your kind words about his professionalism and friendliness. We look forward to serving you again in the future! Mr. Appliance of Batavia and Independence”