Discover what our customers have to say about their experience with us. From insightful feedback to honest opinions, this page is a testament to our commitment to providing exceptional customer service.
What People Are Saying About Mr. Appliance of San Antonio
Real Stories, Real Results
- Bill Dennistonvia Google
- Juan Reynavia Google
Owner Response:
“Thank you for your 5-star rating! We appreciate your support and hope to serve you again soon.”
- Walter Laubachvia Google
“Promise, clean and fair. Evacuated the problem, fixed it for a reasonable cost. I would have no problem useing them again. Daniel, the service technician was friendly and knowledgeable. He took the time to explain the problem and how to fix it.”
Owner Response:
“Thank you for your positive feedback! We're glad to hear that you found our service to be clean, fair, and reasonably priced. It's great to know that Daniel provided you with a friendly and informative experience. We appreciate your trust in us and look forward to assisting you again in the future.”
- William Bradleyvia Google
Owner Response:
“Thank you for the 5-star rating! We're thrilled to hear that you had a positive experience. Your support means a lot to us, and we look forward to serving you again soon!”
- Ashley Tippitvia Google
“Manuel was a great repair man and finished efficiently!”
Owner Response:
“Thank you for your positive feedback! We're thrilled to hear that Manuel provided you with efficient service. Your satisfaction is our priority, and we appreciate your support.”
- Diana Liebannvia Google
“Daniel did a great job replacing the thermostat and shaft assembly on the gas range.”
Owner Response:
“Thank you for your positive feedback, Diana! We're glad to hear that Daniel provided excellent service with your gas range repairs. Your satisfaction is important to us, and we appreciate you taking the time to share your experience. If you need any further assistance, feel free to reach out.”
- Bill & Mary Brooksvia Google
“Daniel was an excellent technician who was knowledgeable, professional, friendly and courteous! I couldn’t have asked for a better company to handle my appliance needs and I will be back!!!”
Owner Response:
“Thank you for your wonderful feedback, Mary! We're thrilled to hear that Daniel provided you with excellent service. Your satisfaction is our priority, and we look forward to assisting you with your appliance needs again in the future!”
- Ellie Rogersvia Google
“Daniel Perez was so kind and really helped us out!”
Owner Response:
“Thank you for your wonderful feedback! We're thrilled to hear that Daniel provided you with excellent service. We appreciate you taking the time to share your experience. Your satisfaction is our priority, and we look forward to serving you again!”
- Irma Robertsvia Google
“Daniel was very professional and friendly.”
Owner Response:
“Thank you for your fantastic review, Irma! We're thrilled to hear that Daniel provided you with a professional and friendly experience. Your satisfaction is our priority, and we appreciate your support. We look forward to serving you again soon!”
- Jose Bigayvia Google
Owner Response:
“Thank you for your 5-star rating! We appreciate your support and look forward to serving you again in the future.”
- John Spietzvia Google
“Great job.”
Owner Response:
“Thank you for your positive feedback! We're glad to hear you had a great experience with us. Your support means a lot, and we look forward to serving you again.”
- Eva Papayvia Google
Owner Response:
“Thank you for the perfect rating! We're thrilled to hear you had a great experience with us. Your support means a lot, and we look forward to serving you again soon!”
- John Kingvia Google
“I had the pleasure of calling in today for a followup on one of our rental property work orders, and spoke with Elijah. He was very pleasant to speak with, patient with me, and very helpful and knowledgeable. The world needs more Eljahs. Thanks!”
Owner Response:
“Thank you for your wonderful review! We’re thrilled to hear about your positive experience with Elijah. Our team strives to provide exceptional service, and it’s feedback like yours that motivates us to keep exceeding expectations. We appreciate your kind words and look forward to assisting you again in the future.”
- Jim Danielvia Google
“I have had the worst experiences with appliance repair companies. Everything from no shows to unreturned phone calls and even on couple who literally were acting like they might be casing out our home for a future robbery. Mr Appliance was referred by Ferguson Appliance Sales. I wish I had known about them years ago! The owner started as a tech himself 20 years ago. He and his techs were thorough, honest, professional and communicated well. They showed up when they said they would and always cleaned up after themselves.”
Owner Response:
“Thank you for sharing your experience, Jim. We’re thrilled to hear that you had such a positive outcome with our team at Mr. Appliance. Our commitment to professionalism and clear communication is essential, and it’s wonderful to know it made a difference for you. We appreciate your trust in us and are glad you found our services to be reliable and thorough. Your satisfaction means a lot to us, and we look forward to serving you again in the future!”
- Elizabeth Hartvia Google
“Daniel repaired our fridge after 2 other repair companies failed. Will call again and recommend to others.”
Owner Response:
“Thank you for your fantastic review, Elizabeth! We’re thrilled to hear that Daniel was able to successfully repair your fridge when others couldn’t. Your recommendation means a lot to us, and we look forward to assisting you again in the future.”
- Jonathan Elzavia Google
“My experience with Mr. Appliance was outstanding. The associates I spoke with on the phone were courteous and knowledgeable, and the technician (Jesse) sent out for my refrigerator diagnosis and repair was equally as knowledgeable and skilled. The fridge was fixed quickly and for much less than another company had quoted me. Five stars.”
Owner Response:
“Thank you for your wonderful feedback, Jonathan! We're thrilled to hear about your positive experience with our team, especially with Jesse during your refrigerator repair. Providing knowledgeable and courteous service is our goal, and we're glad we could save you both time and money. Your five-star rating means a lot to us, and we appreciate your support!”
- John Chambersvia Google
Owner Response:
“Thank you for your 5-star rating! We're thrilled to hear that you had a great experience with us. Your support means a lot, and we look forward to serving you again soon.”
- Jordan Reehvia Google
“Let me say this with my whole chest, Elijah is worth his weight in gold and is quite possibly the nicest customer service specialist I’ve come across. My technician and experience was good, there were a few bumps in the overall repair process with my oven, but no complaints. I’d use them again. But the real hero here is Elijah who was always the one to take my incoming calls. This guy shows up every day and chooses positivity, respect, and empathy. I don’t know who the owner is at Mr. Appliance but please get this guy on some kind of management track. I genuinely don’t have this type of positive consumer experience often. Give him a raise, send him on a vacation, erect a statue (I’m just spit balling here). But really, he’s been a gem to work with and I hope he’s getting the recognition he deserves and the opportunities for growth.”
Owner Response:
“Thank you for your wonderful review, Jordan! We are thrilled to hear about your positive experience with Elijah and the team. Your kind words and recognition of Elijah's hard work mean a lot to us. We will make sure to pass along your feedback to management. We look forward to serving you again in the future!”
- Holley Ferrelvia Google
“Friendly and always professional. They worked very hard to solve a difficult problem on our beverage cooler.”
Owner Response:
“Thank you for the wonderful feedback, Holley! We're glad to hear that you found our team friendly and professional. Your satisfaction is our priority, and we appreciate your recognition of our hard work in resolving the issue with your beverage cooler.”
- John Curranvia Google
Owner Response:
“Thank you for your 5-star rating, John! We appreciate your support and look forward to serving you again.”
- Bill Hollervia Google
Owner Response:
“Thank you for the 5-star rating, Bill! We appreciate your support and look forward to serving you again.”
- Albino Escobedo, Jrvia Google
Owner Response:
“Thank you for the 5-star rating, Al! We appreciate your support and are glad to have met your expectations.”
- David Tellingvia Google
“On time, timely and apparently well trained. Repaired our combo washer/dryer. Pricing was market level. Will likely use again if needed.”
Owner Response:
“Thank you for your fantastic review, RD! We're glad to hear that our team was punctual and well-trained in repairing your washer/dryer. We appreciate your feedback on our pricing as well. We look forward to assisting you again in the future!”
- Omar Garciavia Google
“Excellent and timely work. Jesse was able to diagnose the issue with our dryer rather quickly and even had a replacement part on hand. He even showed me the faulty part. Very honest and tidy work. Will definitely be using Mr. Appliance in the future for our repairs.”
Owner Response:
“Thank you for your wonderful review, Omar! We're thrilled to hear about your positive experience with Jesse and appreciate your kind words regarding our service. It's great to know that we could assist you quickly and efficiently. We look forward to helping you again in the future!”
- Curtis Rydervia Google
Owner Response:
“Thank you for the 5-star rating, Curtis! We appreciate your support and look forward to serving you again.”
- Shatha Dennovia Google
Owner Response:
“Thank you for your 5-star rating, Shatha! We appreciate your support and look forward to serving you again.”
- Jon Lowevia Google
“I couldn’t be happier with the service I received. Manny, the technician, was excellent - knowledgeable, professional and friendly. He got us back in business in no time.”
Owner Response:
“Thank you for your wonderful review, Jon! We're thrilled to hear that Manny provided you with excellent service. Your satisfaction is our priority, and we're glad to have you back in business quickly!”
- Larry Stovervia Google
Owner Response:
“Thank you for the 5-star rating, Larry! We're glad to know you're satisfied with our services. Your support means a lot to us!”
- Charyl Banksvia Google
“Office staff were friendly and helpful (Brenda and Elijah), as was the tech ( Manuel). He arrived promptly, diagnosed the issue quickly and returned to install the dishwasher drain pump as planned. Communication was great. It’s working perfectly!”
Owner Response:
“Thank you for your wonderful feedback, Cheryl! We're thrilled to hear that our team, including Brenda, Elijah, and Manuel, provided you with excellent service. It's great to know everything is working perfectly now. We appreciate your support and look forward to assisting you again in the future!”
- Alison Raymervia Google
“Communication was great and everyone was professional and helpful. Our technician, Daniel, did a great job! We would definitely recommend.”
Owner Response:
“Thank you for your wonderful feedback, Alison! We're glad to hear that you had a positive experience with our team and that Daniel provided excellent service. Your recommendation means a lot to us! We look forward to serving you again in the future.”
Owner Response:
“Thank you for your five-star rating! We appreciate your support and look forward to serving you again.”