Discover what our customers have to say about their experience with us. From insightful feedback to honest opinions, this page is a testament to our commitment to providing exceptional customer service.
What People Are Saying About Mr. Appliance of Cleveland
Real Stories, Real Results
- Anne W.via Google
- Mary B.via Google
“Great service. Easy to make appt. Personable and professional technician, able to explain the problem/ issue in lay person terms. Replacement parts quickly sourced.”
Owner Response:
“Thank you for your review! We are grateful for the opportunity to build a lasting relationship with you through our teams customer service and professionalism during your Whirlpool refrigerator repair. Thank you for the recommendation!”
- Sara K.via Google
“Very helpful technician solved my problem and gave me valuable troubleshooting tips.”
Owner Response:
“We are grateful for the opportunity to assist with your Bertazzoni range. Your recommendation and review mean a lot to us and we are thrilled to have earned your trust!”
- Jay G.via Google
“Great service! Showed up on time and fixed my freezer! They are in my contacts just incase something else comes up!”
Owner Response:
“Thank you for your awesome review! Our team works hard to earn your trust and we are happy that your Whirlpool freezer repair landed us in your contacts! Your loyalty is our top priority. Thank you again for your recommendation!”
- Debbie S.via Google
“Service tech Banks was outstanding . He explained all my options and approximate pricing for each. He was friendly and professional. Jaime, the scheduler, was excellent in her communication… all in all, I recommend Mr.Appliance without hesitation !”
Owner Response:
“Our top priority is your satisfaction and we are happy to have been able to assist with your GE microwave. We appreciate your review and your recommendation!”
- Becky P.via Google
“Brandon, the technician, was knowledgeable, friendly and efficient. Jill, the administrator, was helpful and polite. They were very prompt with their service.”
Owner Response:
“Thank you for your review - we are so glad we could assist with your Maytag refrigerator repair even "in the dark"! :) Our team will always go the extra mile for our customers. Thank you again for choosing Mr. Appliance! ”
- Deborah O.via Google
“To have our oven go out right before a trip and taking care of an elderly mother at the time was very unsettling but the young man serviceman Banks Mwamba was very through and professional. Thank you Mr. Appliance.”
Owner Response:
“Thank you for your review. We know that there is never a good time for an appliance to break down, and often it could not happen at a worst time! It is our top priority to provide you with professional service that puts your mind at ease. Thank you for choosing Mr. Appliance for your GE oven repair!”
- Tray S.via Google
“Great service, very quick and effective!”
Owner Response:
“Your Kenmore refrigerator repair is our top priority and we are pleased to hear that you were happy with your service! Thank you for your review!”
- Ross S.via Google
Owner Response:
“Thank you, Ross, for your wonderful review! We're thrilled to hear that you had a positive experience with Mr. Appliance of Southlake-Grapevine. Your satisfaction is our top priority, and we are happy to have assisted with your LG refrigerator. We appreciate your support and look forward to serving you in the future.”
- l S.via Google
“First impressions go a long way. The technician Mr. Banks was polite, professional and very knowledgeable as he identified the problem with my dishwasher and began working on the repair. I will definitely use their services again.”
Owner Response:
“Thank you for your awesome review! We love hearing that our technicians are making favorable impressions on our customers and are glad that Banks was able to diagnose and repair your KitchenAid dishwasher on the spot. We will keep bringing professional service to our Fort Worth/Southlake-Grapevine customers. Thank you again for your recommendation! ”
- Scott L.via Google
“They did a great job, and were quick and professional.”
Owner Response:
“Thank you for your review! Your satisfaction is our top priority and we are pleased to hear that your GE oven repair exceeded your expectation. We appreciate your review and your recommendation!”
- Sarah T.via Google
“My technician Banks was able to get my oven back in working order quickly! Great service!”
Owner Response:
“We are thrilled to be servicing the Southlake/Grapevine area and want to thank you for being our first review! We work hard to make sure our customers are satisfied with efficient and professional service and are happy to have been able to provide you with the help and information to get your Maytag range back in top shape. Thank you again for kind words and your recommendation!”
“Mr Appliance was a great experience from start to finish. The woman answering the phone could not have been more kind and helpful. And the technician was equally pleasant and better yet, knowledgeable.”