Discover what our customers have to say about their experience with us. From insightful feedback to honest opinions, this page is a testament to our commitment to providing exceptional customer service.
What People Are Saying About Mr. Appliance of El Paso
Real Stories, Real Results
- Rodney C.via Google
- Lisa M.via Google
- Cynthia G.via Google
“Very professional and knowledgeable. Great overall experience. Second time using this appliance repair service on my oven and washing machine. Great outcomes with both.”
- Katherine A.via Google
“Carlos the technician fixed my mom's washer speedy yet in good quality! He was very respectful and kind In fact it was a joy to have him service our appliance. Also, last but not least Frances was a pleasure to talk to on the phone she made it possible to make an appointment for us. Thank you 😊 Mr. Appliance has well mannered people that work here.”
- Phillip L.via Google
“Carlos quickly replaced the broken ice maker at a reasonable price. From the initial visit to diagnose the problem, to the repair was just a few days. In between I was kept up-to-date, and before each visit, I received a text message and email confirming the appointment and providing a picture of my service tech.Highly recommended!”
- Michele S.via Google
“Whenever I call them, very polite, efficient and excellent service. Carlos has fixed or performed maintenance on my dryer, washer, refrigerator and oven. He is the best!”
- Clint H.via Google
“Outstanding service and customer service! From the office to the service technician these folks are all over it and stay in touch with you through the whole repair process. Total honesty as to what you should do, fix the appliance or get a new one. I recommend this repair company to eve in El Paso!”
- Maria M.via Google
“Carlos is a professional, courteous, trustworthy and punctual technician. Ms. Frances is friendly and keeps you informed of all charges. Carlos has fixed my washer twice , he replaced different parts and I have not had any problems with it. I highly recommend Mr. Appliance.”
- Samuel M.via Google
“Great company Mr Carlos goes above and beyond”
- Betty N.via Google
“Mr Appliance has helped me several times to repair my washer and dryer He was very efficient completes repairs quickly and quick to answer questions you may have He will contact you as soon as he can come and makes sure the item is appropriate for what you need I recommend Mr Appliance &am impressed with his knowledge and help”
- Dave P.via Google
“A bit pricey but excellent service. Carlos was very knowledgeable and repaired our dryer quickly.”
- Marie A.via Google
“During a recent visit to El Paso, we discovered that my mom’s kenmore washer was on the blink. We googled appliance repair and found Mr. Appliance repairs. What great customer service and care! From the intake to when the job was done, the staff and technician ( Carlos T.) were awesome and did everything possible to help us find a solution for my mom. I highly recommend this business!! Thank you for all of your help Francis and team!!”
- Beth K.via Google
“They are honest, highly knowledgeable and always let you know when they are arriving. Quality work and friendly people.”
- B B.via Google
- D H.via Google
“Great service. Was able to work w me in time to arrive and ordered parts quickly and put in just as quickly.”
- Gloriavia Google
- David S.via Google
“Very prompt and courteous service. Scheduling of repair was done at the customer's convenience. Frances the receptionist was a sweetheart and attentive . The technician Carlos was well versed in the diagnosis and repair of our appliance. He was able to get under the appliance and diagnose it within minutes. He gave me upfront what was needed for the repair and the cost. He was personable and professional. I was surprised and how reasonable the cost of the diagnosis and repair was. This company does care about honesty and reputation.”
- Gerald W.via Google
- Travis B.via Google
“Carlos was very professional and did a fantastic job. I highly recommend Mr. Appliance.”
- Rita T.via Google
“Excellent professional service. Fast and friendly.”
- Monica B.via Google
“This company is awesome. They are honest, prompt and very informative. Highly recommend them.”
- CYNTHIA M.via Google
“I would highly recommend Mr. Appliance. My dryer needed servicing, and I made an appointment online. I received email confirmations and a personal phone call to follow up. My dryer was back running in two days. Excellent and follow up. Our technician Carlos was punctual, friendly and had my dryer fixed in no time.”
- Maureen K.via Google
“Carlos is a professional and he diagnosed the problem, obtained the necessary part, and installed it in record time. I am completely satisfied. Frances sets up the appointments and is so courteous and efficient. I would recommend Mr. Appliance for any appliance issues. Thank you!”
- Richard B.via Google
“I'm so thankful that I called Mr.Appliance for my refrigerator repair. This company is very professional. They are very thorough and reliable. Make sure you call them first, you won't regret it.”
- Robert G.via Google
- Lee B.via Google
“I liked everything about this company. The lady who answered the phone was helpful in setting up my appointment. The technician who came took care of the repair quickly and was very pleasant to talk to. I would definitely recommend this company!”
- Christopher D.via Google
- Carol B.via Google
“Excellent work from the time I called to the repairman Carlos. Professional and courteous. Francis gave me all the information I needed and was detailed what to expect. Had my gas range working within 30 minutes. Best part they texted me the day before to remind me. Called that morning when they where on their way and had a picture of the tech coming. Definitely worth the service. Will do business with them again for another appliance.”
- Wendy S.via Google
“Carlos with Mr. Appliance is very professional, helpful, and kind!”
- Patrick D.via Google
“Frances and Carlos are awesome. I only trust Mr. Appliance for my appliances.”