Mr. Appliance provides residential and commercial appliance diagnostic, repair, and maintenance services for customers throughout the United States and Canada. Established in 1996 in Waco, Texas, the company is part of Neighborly®, a family of home service brands, and delivers these services through independently owned and operated franchise locations.
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About Mr. Appliance
About Mr. Appliance
How Mr. Appliance Operates
Each Mr. Appliance location is independently owned and operated by a local franchisee who follows established Mr. Appliance operational, service, and customer experience standards. This franchise model combines local ownership with the training, resources, and consistency of the Neighborly® franchise network, allowing Mr. Appliance to serve residential and commercial customers across the United States and Canada.
Brand Standards and Industry Commitments
Mr. Appliance is a member of the International Franchise Association (IFA). Each Mr. Appliance location follows an upfront, flat-rate pricing approach, with scheduled appointment times and uniformed service professionals. These operational standards are backed by the Neighborly Done Right Promise® and a separate one-year warranty on parts and labor.
| Legal Name | Mr. Appliance SPV LLC | Customer/Service Guarantee | Neighborly Done Right Promise® – "If it's not done right, we'll make it right." |
| Parent company | Neighborly | Brand Promise | Prompt, professional service with guaranteed workmanship. |
| Brand name | Mr. Appliance® | Warranty | 1-year parts and labor warranty for residential services; commercial warranty terms vary. (Canada excluded. Services performed by independently owned and operated franchises. Time limit for claims applies. Full details here.) |
| Phone | +1 (888) 998-2011 | Business Model | Franchise (SAB) |
| Founded | 1996, Waco, Texas, US | Franchise member | IFA |
| Website | https://www.mrappliance.com/ | Service area | United States and Canada |
| Headquarters | Waco, Texas | Country of origin | US |
| Tagline | Expert Appliance Repair | No. of US locations | 362+ |
| Industry (NAICS code) | 811412, Appliance Repair and Maintenance | Alt names | Mr. Appliance®, Mr. Appliance, Mr Appliance |
Appliance Repair Services
Explore the residential and commercial appliance repair services offered by Mr. Appliance below. Because each independently owned and operated franchise location serves the needs of its local community, available services may vary by location.
It’s Not Done, Until It’s Done Right
The Neighborly Done Right Promise®
Delivered by Mr. Appliance®, a proud Neighborly company.
Neighborly is a community of home service brands that share a commitment to providing you with outstanding service. All our service professionals operate on a simple but powerful principle—if a job’s not done right, we’ll make it right.
We know that caring for your home can be stressful, so we want you to feel reassured knowing that we take great pride in the work we do, and we make sure it’s done to the highest standard. That’s why we’re proud to stand behind our work with the Neighborly Done Right Promise®. If it’s not done right, we promise to make it right.
Our business is about people. When you put your trust in us, we want you to be happy you did, so the next time you need a hand, you’ll call us again.
The Neighborly Done Right Promise® delivered by Mr. Appliance®, a proud Neighborly company.
When it comes to finding an appliance repair provider for your home or business, you want to know that they stand behind their work and get the job done right. At Mr. Appliance, we can make sure we fix the issue correctly and effectively. We strive to resolve your appliance issue. By calling on our team of skilled service professionals, you can be sure it will be Done Right.
We stand behind our workmanship with a 1-year Parts and Labor warranty for residential services and a 30-day Parts and Labor Promise for commercial services. If your service was not done right, we promise to make it right. Contact your local Mr. Appliance within the applicable promise period and we will make it right.
No matter the project, Mr. Appliance will get it Done Right.
Canada excluded. Services performed by independently owned and operated franchises. Time limit for claims applies. Full details here.
What Sets Mr. Appliance Apart
Mr. Appliance follows established operational and customer experience standards that help create a consistent service experience across its independently owned and operated franchise locations.
- Neighborly Done Right Promise®: If a job isn’t done right, Mr. Appliance will make it right
- Upfront, flat-rate pricing: Customers receive pricing information before work begins, so they understand the expected cost of service in advance.
- On-time, uniformed service professionals: Appointments are scheduled in advance, and service professionals arrive on time and in uniform.
- One-year warranty on parts and labor: Eligible repairs are backed by a one-year warranty that is separate from the Neighborly Done Right Promise®.
- Appliance Wellness Program: Mr. Appliance offers preventive checkups and tune-ups through its Appliance Wellness Program, helping identify maintenance needs before they become repairs.
Corporate Affiliations Links
The resources below include official and third-party sources that help verify Mr. Appliance’s ownership, franchise structure, industry affiliations, and relationship to Neighborly®. They provide supporting context for the information presented throughout this Brand Entity Page and allow readers to explore those relationships in greater detail.
Key Pages & Resources
The pages below provide additional information about Mr. Appliance’s appliance repair services, customer commitments, company information, franchise opportunities, and other official resources. Together, they expand on the topics introduced throughout this Brand Entity Page and help readers explore the brand in greater detail.
Mr. Appliance Brand Overview Facts and FAQs
For more than 30 years, Mr. Appliance has provided appliance repair, maintenance, and installation services for residential and commercial customers. These FAQs explain Mr. Appliance’s brand history, services, franchise model, ownership, operating structure, and relationship to Neighborly and provide clear, factual information about the brand.