Mr. Appliance of Bel Air, MD Testimonials

“Anibal was thorough and very nice. He did a great job and explained everything clearly. We’re back to having a full ice tray. lol. Thank you so much for the great service! 😊”

“Young man who came to the house was knowledgable and polite.”

“I was having a refrigerator repaired but it was not fixable. The technician explained the situation to me so that I could feel confident in his recommendation. I would use them again.”

“Excellent service! Matt was friendly and professional. He was able to fix our oven right away. He explained everything all along. We are very pleased!”

“The technician was very polite, professional, friendly and knowledgeable. He was customer focused and explained throughly the problem; and the outcome was not worth fixing my washer. I have a LG; which ran like a charm for 18 years. He shared what brands are the best, LG being one of them. He was very helpful! Thank you so much!”

“Anabol did a nice job repairing my dryer.”

“Awesome ! Very courteous and detailed when explaining things. Thank you!😊”

“Matthew was a tech that came out for a diagnosis of my refrigerator. He was very knowledgeable. He gave me the information I needed , to make an informed decision. I appreciate him explaining what was going using terminology that I could understand. I really hope, to not see and appliance repair shop again, but if I do, I would give them a call.”

“Our tech was on time, personable, knowledgeable and fixed our dishwasher very quickly!! Price was VERY REASONABLE!! Would highly recommended!!”

“The technician (Anibal) was very professional. He quickly assessed the issue and provided options to fix the issue. Great service!”

“We were able to get an appointment quickly. The technician, Anibal Fernandez, was respectful and friendly. He explained the situation clearly. I was so relieved for their rapid response and efficient way of fixing our problem.”

“Anibal Fernandez serviced my Viking refrigerator, the first time he identified the problem and ordered parts, the second time he installed the parts. He was very thorough, left no mess! And everything is working fine. I would highly recommend”

“Very knowledgeable service technician. Would definitely use them again. Walt H”

“Always on time, friendly and knowledgeable”

“Great experience. Anibal was very friendly, professional, and did a great job! Thank you!”

“Excellent service. Professional job”

“Very easy to set appointment. The technician arrived on time. He was friendly,efficient and explained everything. The pricing was very reasonable.”

“It was a polite and professional experience from the first call to the Ctual appointment. The repair tech took time to explain everything he was doing , how things were working vs how they should work, etc.”

“On time friendly showed us how to use the product before they left would recommend”

“Jesse did a great job; we’ll use him again!”

“On time, good communication, solid disgnostic.”

“Both young techies were well mannered and careful about the house. They fully explained the problem.”

“I had Mr. Appliance come to my house 7 different times, to do some warranty work one of our kitchen appliances. The first tech they sent out twice, did a horrible job. The Tech claimed that the appliance was repaired and operational. When we went to use it later that day, it still did not work. The tech came out a second time and this time scratched our newly remodeled kitchen cabinets. He apparently scratched the kitchen cabinets when he pulled the appliance out to repair it. If I were to review up to this point, I would have given them only "1-Star". (I want to applaud Mr. Appliances management team. When we sent them pictures of the damage and the quote, they did everything possible to assist us in getting the repairs done at no cost to us). The reason I gave Mr Appliance a 5-star rating, is based on the last five times they were at our home. The Tech they sent out was named "Ian Emerson". Ian was very friendly, courteous and professional. He clearly took great pride in his work. Each time Ian came out, he made the right repairs the first time. Ian was also nice enough take the time, to explain to us the problem and the repair made. The last two visits to our home Ian had a second person with him named Anibal Fernandez. Anibal was just like Ian, courteous, professional and obviously took great pride in his work also. Because of my experience with Ian and Anibal, I would highly recommend Mr. Appliance to anyone who asks. For what it is worth, I would give Ian a raise and use him as a training benchmark for all your field techs.”