Discover what our customers have to say about their experience with us. From insightful feedback to honest opinions, this page is a testament to our commitment to providing exceptional customer service.
What People Are Saying About Mr. Appliance of West Loop
Real Stories, Real Results
- VALENTINA R.via Google
- DAFINA G.via Google
- Angela S.via Google
“Great service!”
Owner Response:
“Thank you so much for your positive feedback! We're thrilled to hear you had a great experience with our service. Your satisfaction is our top priority, and we look forward to serving you again soon.”
- Harriett H.via Google
“I appreciate Kevin taking the time to reach out to me via text and call to install a part that was needed for my refrigerator. He went beyond his busy schedule to include me. In addition, he had give me a schedule time; so that I could get home safely from work. He worked effectively and efficiently, and for that I am grateful. He is truly kind and a professional. Again, Thank you for the great service!🙃”
Owner Response:
“Thank you for your wonderful feedback! We're thrilled to hear that Kevin provided you with such attentive service and accommodated your schedule. It's great to know that his professionalism and kindness made a positive impact on your experience. We appreciate your recognition and look forward to serving you again in the future!”
- Jay O.via Google
Owner Response:
“Thank you for the 5-star rating! We appreciate your support and look forward to serving you again.”
- Rose B.via Google
“I called & was quickly given a date time & photo of the service man. Was updated the day before, then the next morning he called to inform me he was going to be at my place in 30 minutes & he was. He was very respectful and trained well because he knew exactly what was happening. He was finished within 15 minutes ! Very professional business and Employees !”
Owner Response:
“Thank you for sharing your experience, Rose! We're thrilled to hear that our service met your expectations and that our technician was prompt and professional. Your satisfaction is our top priority, and we appreciate your kind words about our team. We look forward to serving you again in the future!”
- P P.via Google
Owner Response:
“Thank you for the 5-star rating! We're glad to see your support and appreciate your trust in us.”
- Joey L.via Google
“Punctual and Thorough”
Owner Response:
“Thank you for your positive feedback, Joey! We're delighted to hear that you found our service punctual and thorough. Your satisfaction is our priority, and we appreciate your support!”
- Kathleen H.via Google
“I had a new Bertazonni refrigerator installed and it would turn on for a while but not stay on. It was a difficult prob to diagnose but the technician at Mr. Appliance was very persistent. He called the manufacturer several time and finally was able to ascertain that they never sent an “installation kit” which includes magnets! Who knew I needed magnets to keep my refrigerator running?!?! Mr Appliance did! That’s who. They guy was super smart and super helpful! And on time! Yay, Mr. Appliance.”
Owner Response:
“Thank you for sharing your experience, Kathleen! We're thrilled to hear that our technician was able to diagnose the issue and provide a solution. Your appreciation for our team's persistence and expertise means a lot to us. We're here to help anytime you need assistance with your appliances!”
- Nurudin I.via Google
“Tech spoke to me over the phone and guided me to the right repair men due to being an electrical issue with our appliance would recommend this honest company to anyone !”
Owner Response:
“Thank you for your wonderful review, Nurudin! We're glad to hear that our technician could assist you effectively. Your recommendation means a lot to us, and we look forward to serving you again in the future!”
- Deep B.via Google
“Fast response, very knowledgeable, have used them multiple times.”
Owner Response:
“Thank you for your kind words, Deep! We're glad to hear that you appreciate our fast response and knowledgeable service. We look forward to assisting you again in the future!”
- Chante L.via Google
“Service was great and the speed of service was great”
- Chante L.via Google
“Service was great and the speed of service was great”
Owner Response:
“Thank you for your positive feedback, Chante! We're thrilled to hear that you were satisfied with our service and speed. Your support means a lot to us!”
- Jackie C.via Google
Owner Response:
“Thank you for your 5-star rating, Jackie! We appreciate your support and look forward to serving you again in the future.”
- Maritess L.via Google
“Tech came to my house, answered my questions, performed the repair, very curtious & respectful. Had to come several times to resolve the issue. Requested the same tech to come since he had history with the issue & my request was always fulfilled.”
Owner Response:
“Thank you for your excellent review, MariTess! We're thrilled to hear that our technician provided courteous and respectful service while resolving your issue. Your satisfaction is our priority, and we appreciate your trust in us for your repairs. We look forward to assisting you again in the future!”
- Bonnie C.via Google
“1/14/25 Technician Kolin was TEE!!! TIMELY, EFFICIENT AND EFFECTIVE! PLEASE share my comments with Kolin's immediate Supervisor & Senior Management. Thank You, Bonnie Cameron”
Owner Response:
“Thank you for your fantastic review, Bonnie! We're thrilled to hear about your positive experience with Kolin. Your feedback will be shared with his supervisor and senior management. We appreciate your recognition of timely, efficient, and effective service!”
- Cherise M.via Google
“He was very helpful.”
Owner Response:
“Thank you for your positive feedback, Cherise! We're glad to hear that you found our service helpful. Your satisfaction is our priority!”
- Bert A.via Google
Owner Response:
“Thank you for the 5-star rating, Bert! We appreciate your support and look forward to serving you again.”
- Marggaret C.via Google
Owner Response:
“Thank you for the 5-star rating, Peg! We appreciate your support and are glad to know you had a positive experience.”
- Diana M.via Google
“Kevin was on time and a knowledgeable technician and took ownership , identified the problem, I was satisfied with his findings. Confident in his decision. Good Job!!”
Owner Response:
“Thank you for your wonderful review, Diana! We're thrilled to hear that Kevin provided you with timely and knowledgeable service. Your satisfaction is our priority, and we appreciate your feedback.”
- Rogelio V.via Google
“Excellent service and very thorough. I give props to the service personnel that came out to fix my heater system issues. Very friendly and proffesional service. True came out and did not leave until he made sure that my system was up and running. I recommend their service because you know no matter what they will get the job done. Thank you so much for your proffesionalism and courteous service”
Owner Response:
“Thank you for your wonderful review, Rogelio! We are thrilled to hear that you received excellent and thorough service from our team. Your recommendation means a lot to us, and we appreciate your recognition of True's professionalism. We're always here to ensure your systems are up and running smoothly!”
- Joseph S.via Google
“Very friendly, got to the point on what was wrong with the dishwasher. Speedy and clean and friendly.”
Owner Response:
“Thank you for your wonderful feedback, Sandra! We're thrilled to hear that you had a positive experience with our service. We strive to be efficient and friendly, and your satisfaction means a lot to us!”
- James E.via Google
Owner Response:
“Thank you for your 5-star rating, Ewa! We appreciate your support and look forward to serving you again.”
- May H.via Google
“Kevin was pleasant and efficient”
Owner Response:
“Thank you for your wonderful feedback, May! We're glad to hear that Kevin provided you with pleasant and efficient service. Your satisfaction is our priority!”
- Arshad O.via Google
“Kevin was awesome.”
Owner Response:
“Thank you for your feedback, Arshad! We're thrilled to hear that Kevin made a positive impression. We appreciate your support!”
- Tiffany L.via Google
“Very professional company. I was so pleased with the work that they had done in regards to my appliances. They lifted tons of worry off of my shoulders.”
Owner Response:
“Thank you for your kind words, Tiffany! We're thrilled to hear that you were pleased with our services and that we could alleviate your worries. Your satisfaction is our top priority, and we look forward to assisting you again in the future!”
- V Z.via Google
“Kevin and his colleague were very professional, on time and resolved the issue (bad solenoid in the dryer so the water from the “steam function” kept spraying). They explained what was wrong, ordered the necessary part and came back to replace it. Thanks!”
Owner Response:
“Thank you for your kind words, V Z! We're delighted to hear about your positive experience with Kevin and our team. Providing professional and timely service is our priority, and we're glad we could resolve the issue for you. Your support is greatly appreciated!”
- Jack B.via Google
“My technician Kevin was knowledgeable, clean and professional. Will definitely continue to use Mr. Appliance West Loop and request Kevin if available.”
Owner Response:
“Thank you for your excellent review, Jack! We're thrilled to hear that Kevin provided knowledgeable and professional service. We look forward to assisting you again in the future!”
- K K.via Google
“Kevin is very professional and friendly. I prefer Mr. Appliance of West Loop over any other company. I would highly recommend them.”
Owner Response:
“Thank you for your wonderful feedback, K K! We're thrilled to hear that Kevin made such a positive impression and that you prefer Mr. Appliance of West Loop. Your recommendations mean a lot to us! We look forward to serving you again.”
- Thone P.via Google
“I cannot say enough great things about Kevin Cruz, the technician who came over to install and later fix my dishwasher. He was personable, extremely professional, and clearly knew what he was doing. I highly recommend this company and recommend asking for Kevin!”
Owner Response:
“Thank you for your wonderful review, Thone! We're thrilled to hear that Kevin made such a positive impact during your service. Your recommendation means a lot to us. We'll continue to strive for excellence and provide top-notch service.”
Owner Response:
“Thank you for your positive review! We appreciate your support and are glad to hear you had a great experience with us. Your satisfaction is our top priority, and we look forward to serving you again soon!”