Discover what our customers have to say about their experience with us. From insightful feedback to honest opinions, this page is a testament to our commitment to providing exceptional customer service.
What People Are Saying About Mr. Appliance of Mid America
Real Stories, Real Results
- Sandra Bottiauxvia Google
- Frank Hangslebenvia Google
- Kimberly Thorntonvia Google
Owner Response:
“Hi Kimberly, thank you for your review of Mr. Appliance. We're really glad that you had a positive experience with our team. Thanks again for choosing us as your local appliance repair service and for your review. Have a great day!”
- Virginia Neubeckvia Google
“Couldn't have been more satisfied with Anthony...he did the repair quickly, explained what he did & answered all my questions!!”
Owner Response:
“Hi Virginia, thanks for taking a few minutes to provide us with your feedback! We appreciate it and will certainly share it with the entire Mr. Appliance team. We look forward to serving you again for all your appliance repair needs.”
- David Huffvia Google
“Great response. Knowledgeable service representative who worked effectively and efficiently. It was a great experience”
Owner Response:
“Hi David, thanks for your review and for choosing Mr. Appliance as your local appliance repair company. We appreciate the support. Have a great rest of your week!”
- Marcia Mcgardeyvia Google
“Technician quickly identified the problem with my non-cooling refrigerator, executed a temporary workaround so it would cool, ordered the necessary replacement part, and came the next day to fix it. Thanks Jason.”
Owner Response:
“Hi Marcia, thank you for leaving this review! It’s great to see that you had a positive experience with us, and we’re glad that we could provide satisfying service for your project. Thanks again for choosing Mr. Appliance and have a great day!”
- C Nvia Google
“Noah was very professional and informative and I would recommend him again”
Owner Response:
“Hi C, we're pleased that your experience with us was a good one! Thank you for entrusting us with the care of your home and taking a moment to leave this review to share with others. Your review is much appreciated, and we hope you won’t hesitate to let us know how we can serve you in the future.”
- mary jvia Google
“My dishwasher was not working; Mr. Appliance repair service had my dishwasher working again within 2 1/2 business days from diagnosis to replacing the ordered replacement part. Very kind and professional.”
Owner Response:
“Hi Mary, thank you for taking the time to let others know about your experience. We do our very best to exceed our customer's expectations by providing an exceptional customer experience. Thank you for trusting and choosing Mr. Appliance!”
- Nancy Grigsbyvia Google
“Very prompt service calls, friendly and informative repairman. Highly recommend this company”
Owner Response:
“Hi Nancy, thanks for your review and for choosing Mr. Appliance as your local appliance repair company. We appreciate the support. Have a great rest of your week!”
- Douglas Mannsvia Google
“They came out found the problem with my dryer and we set appointment for next day for the parts to be installed I was impressed…!!!”
Owner Response:
“Hi Doug, thank you so much for this review! We really appreciate you being a loyal customer and helping to share the word about Mr. Appliance. We're here for your appliance repair needs anytime!”
- James Sekavia Google
“The company and personnel are extremely professional but friendly and competent. Definitely will be using them again.”
Owner Response:
“Hi James, thank you for leaving this review for our team. We’re grateful for your support, and we’re glad to see that you were satisfied with our services. Thanks again for choosing Mr. Appliance, and have a great day!”
- Chris Hillvia Google
“The service was easy to schedule online. The tech was early for his appointment and had the work completed quickly. Thank you for all your help.”
Owner Response:
“Hi Chris, thanks for taking a few minutes to provide us with your feedback! The Mr. Appliance team appreciates your business and looks forward to tackling your next project. Thanks again!”
- George Sykesvia Google
“We had an ongoing issue with our Viking stove. Problem is now solved. Tech took his time figuring out and fixing the problem.”
Owner Response:
“Hi George, thank you so much for this review! We really appreciate you being a loyal customer and helping to share the word about Mr. Appliance. We're here for your appliance repair needs anytime!”
- Katie Maevia Google
“My tech was absolutely fabulous. He was very respectful, and helped to move my unit back in place. His customer service was phenomenal!!!”
Owner Response:
“Hi Katie, thank you for taking the time to let others know about your experience with Mr. Appliance. We work hard to provide our customers with an exceptional customer experience, which includes showing up on time, performing high quality work that we stand behind and cleaning up when we are done. We look forward to helping you with again. Thank you for choosing us!”
- Megan Dominavia Google
“I have used Mr. Appliance out of Fairview Heights three times for service and repair. Each time they have been courteous, timely and affordable. It's nice to have a reliable company you can depend on.”
Owner Response:
“Hi Megan, thanks for taking a few minutes to provide us with your feedback! The Mr. Appliance team appreciates your business and looks forward to tackling your next project. Thanks again!”
- Ralph Textervia Google
“The repairman was friendly and knowledgeable. Quick service!”
Owner Response:
“Thank you, Laura, for your kind words. It's wonderful to hear that our technician's friendliness and expertise made a positive impression. We’re delighted that you appreciated the quick service!”
- Gabby Floresvia Google
“I want to thank Kyle for his prompt service and professional, for fixing my dyer.”
Owner Response:
“Hi Gabby - It is great to hear that Kyle quickly got your dryer back up and running. And thank you for the 5-star google review!”
- Mark Wilsonvia Google
“Quick diagnosis, parts arrived next day, installed. Washer works as advertised! Good Job!!”
Owner Response:
“Hi Mark - Thank you for the kind words and 5-star google review! We look forward to servicing your appliances for years to come. ”
- Jim Quainvia Google
“Great technician”
Owner Response:
“Thank you, Jim, for your kind words about our technician. We're delighted to hear that you had a positive experience with our service. Your feedback is greatly appreciated and helps us maintain the high standards we strive for.”
- B Wvia Google
“I called Mr Appliance and they had a technician out in 2 days. He diagnosed the issue (with fridge) and ordered a circuit board. 2 days later back out to our house and fixed the issue. Excellent response time and service. Thank you! P”
Owner Response:
“Thank you for sharing your positive experience with us. We're delighted to hear that our team provided you with prompt service and effectively resolved the issue with your fridge. Your kind words are greatly appreciated.”
- Mike McLaughlinvia Google
“Anthony evaluated the problem, ordered the part and quickly fixed it.”
Owner Response:
“Thank you for sharing your experience, Mike. We're thrilled to hear that Anthony was able to efficiently evaluate the problem and provide a swift solution. Your satisfaction is important to us, and we appreciate your feedback.”
- Linda Mcfarlandvia Google
Owner Response:
“Thank you so much, Linda! We're thrilled to hear that you had a positive experience with Mr. Appliance of Mid America. Your satisfaction is our top priority. We look forward to serving you again in the future.”
- Deloris Stewartvia Google
Owner Response:
“Thank you for your five-star review, Deloris. Our team at Mr. Appliance of Mid America always strives for the highest standards. We are delighted we made your experience a positive one. Until next time, take care.”
- Joy Priggevia Google
“Devon, the technician was super nice and very knowledgeable. He was top notch. From the scheduling of the service call to the problem being fixed was a very pleasant experience. Every employee was nice to work with.”
Owner Response:
“Thank you so much for your kind words, Joy. We're thrilled to hear that your experience with our team, especially with Devon, was pleasant and met your expectations. It's great to know that our staff provided you with excellent service throughout the entire process. Your feedback is greatly appreciated, and we look forward to assisting you in the future.”
- Laurie Grahekvia Google
“Fixed my dishwasher when the motor quit working. Cleaned up and made sure it was working b4 he left.”
Owner Response:
“Thank you so much for sharing your experience, Laurie. We're delighted to hear that our technician was able to fix your dishwasher and ensure everything was in working order before leaving. It's great to know that the clean-up met your expectations as well. Your satisfaction is important to us, and we truly appreciate your feedback.”
- Kent Muellervia Google
Owner Response:
“Thank you for your five star review. The Mr. Appliance Of Mid America team is delighted we could serve you so well.”
- Andrew Labriervia Google
“Called expecting to schedule a future date, was surprised to have a same day appointment. Staff arrived earlier than expected by a few minutes and was courteous and professional. Repair required parts and was told upfront it may be a few days for parts to arrive. Later the same day, got a call from the office; the technician wanted to return that day to install the parts the were able to source locally. Very happy with this company and their employees.”
Owner Response:
“Thank you for sharing your experience, Andrew. We're delighted to hear that our team was able to accommodate you with a same-day appointment and that our technician provided professional and courteous service. It's great to know that we were able to quickly source the necessary parts and complete the repair the same day. Your satisfaction with our service is truly rewarding, and we appreciate your kind words about our company and employees.”
- Jason Cowinvia Google
“Excellent communication. Professional. Good service”
Owner Response:
“Thank you, Jason, for your kind words and positive feedback. It's wonderful to hear that you appreciated our communication and professionalism. Providing good service is always our goal, and your recognition means a lot to us.”
- David Whitevia Google
“Second time we had an appliance worked on and both times had great service and results.”
Owner Response:
“Thank you so much, David, for sharing your experience. We're thrilled to hear that you've been satisfied with our service on both occasions. Your feedback is greatly appreciated and motivates us to continue providing excellent service.”
- Geno Spearmanvia Google
“I had an appointment a few days out and Mr. Appliance was able to get me in the very next day. My washer was giving off different codes and the technician was able to clear all codes and get the new part installed in no time.”
Owner Response:
“Thank you for sharing your experience, Geno. We're thrilled to hear that we could accommodate your schedule and promptly address the issues with your washer. It's great to know our technician was able to efficiently clear the codes and install the new part. Your satisfaction is important to us, and we appreciate your feedback.”
“Arrived on time and was very nice and knowledgeable. Had me up and running in a very timely manner.”
Owner Response:
“Hi Frank, thank you for taking the time to leave us this review! We strive to provide our customers with an exceptional customer experience during every appointment, which includes showing up on time, performing high quality work that we stand behind and cleaning up when we are done. We look forward to helping you with all your appliance repair needs. Thank you for choosing Mr. Appliance!”