“Friendly, professional and always do a good job.”
Karen K. , O'Fallon, IL
“Service man was professional and friendly. Knowledgeable and trusted.”
Chris S. , Steeleville, IL
“Andy was our tech. If I could give him 10 stars that still wouldn't be enough. Very knowledgeable and easy to talk to. I am recommending Mr. Appliance to everyone I know. So happy Lowes sent them.”
Jackie M. , Ofallon, IL
“This my second time having Mr Appliance repair an appliance in my kitchen. I love that a picture of the repair person is sent in an email so I know who to expect when the doorbell rings.”
Barbara T. , O'Fallon, IL
“Was able to come the same day I called for service. The technician was super nice & very efficient. Also service call fee was applied to cost of repair.”
Ginger N. , Edwardsville, IL
“On time, knowledgeable, respectful, email w/technician's picture prior to arrival. GREAT!”
Cynthia R. , Belleville, IL
“My technition was here when he said he would be. He put booties on to protect our hardwood floors. He diagnosed the problem with our refrigerator quickly and performed the repair just as quickly. This work area was spotless when he was finished. Most importantly, he was very pleasant and professional during the entire visit. I will always call this company first. My repairman was the BEST!”
Steve S. , O'Fallon, IL
“OUTSTANDING in customer experience and customer service⭐️⭐️⭐️⭐️⭐️”
Cleavie F. , Troy, IL
“The service was quick and priced very fair. The technician was very knowledgeable and informative. I really felt comfortable with his work and job know how. A real good experience for a change.”
David H. , Fairview Heights, IL
“Prompt, professional with a benchstock in the truck for common repairs”
Russell S. , Belleville, IL
“Quick service in our area.”
Gary W. , Percy, IL
“Our technician, Scott, was very professional. He was polite and punctual. Scott was very knowledgeable about the issue with our dryer. I would definitely recommend Scott and Mr. Appliance to my family and friends.”
Jennifer H. , Smithton, IL
“Mr. Appliance is dependable and reliable. All service reps are knowledgeable.”
Don K. , Fairview Heights, IL
“On time and gets the job done correctly. Friendly and courteous.”
Cary E. , Granite City, IL
“Professional, good communication, and text picture was a nice touch”
Ryan T. , Swansea, IL
“Professionalism. Timely service, pricing. Very good company to do business with.”
Ilan V. , O'Fallon, IL
“I like the fact that you are a family owned local business. The technician was very nice, professional, and honest as well as being military friendly.”
Steven M. , Belleville, IL
“Scott did an awesome job. Figured out the problem with our refrigerator and fixed it quickly and efficiently. I would recommend Mr. Appliance to my friends and family.”
Daniel K. , Belleville, IL
“I’ve used several repair companies for work on our Samsung refrigerator. Your company is by far the best. Very professional and knowledgeable. I was impressed by your technician Andy. I would most definitely recommend your company.”
David R. , Edwardsville, IL
“Repairman was very courteous and knowledgeable. Will definitely call Mr Appliance again if additional items need repairs.”
Judith G. , Belleville, IL
“Same day service. Knowledgeable and polite tech. Fair pricing.”
Jennifer B. , Collinsville, IL
“Great customer service!”
Jill W. , Belleville, IL
“I like the notice about when he will arrive and also his photo. He was on time and very curtious He also knew his business. Loved the whole operation.”
Wayne H. , O'Fallon, IL
“Excellent service and friendly!”
Marcia L. , O'Fallon, IL
“TECH WAS VERY PROFESSIONAL AND JOB WAS DONE QUICK.”
Sayles M. , Belleville, IL
“Very timely and experienced! Will definitely use in the future if needed!!”
Dovie B. , Freeburg, IL
“Communication is excellent. All staff are professional and courteous and the 2 hour service window is easy to schedule around.”
Mike A. , Glen Carbon, IL
“Friendly, informative and fast. Very pleased.”
Jen Y. , Belleville, IL
“Very timely and efficient!”
Len K. , O'Fallon, IL
“You got the job done in a timely manner, and the charge was reasonable.”
Judy M. , Glen Carbon, IL
“The service from Mr. Appliance was significantly much better in terms of the results and everything else. The service man, Bob, finally found the problem and fixed the washer machine. He was extremely professional during his visits. This compared to two previous repair techs that came before and one could not find the water leak and the other didn’t or could not repair the washer. After this experience I don’ t recommend any repair home warranty contracts to anybody. It will be significantly cheaper and more effective to call Mr. Appliance for service. Very, very highly recommended.”
Euardo M. , Fairview Heights, IL
“As always, I was able to get same-day service. The technician, Andy, was professional and worked quickly to repair my dryer. He was very knowledgeable, patient, and trustworthy. I would highly recommend Mr Appliance to anyone.”
Sarah H. , O’Fallon, IL
“First time using this service, and I was very impressed! I called the office and a service rep showed up within 2-3 hours. My first call to the regular repair service informed me it would be 10-14 days before they could come out. Service rep was on time and informed me what was wrong and ordered the part. I was very impressed with the time it took to get the part in and installed. I am telling everybody I know to use this service.”
Robert T. , Belleville, IL
“The customer service is fantastic. Talking to Julia was an extreme delight. Her skills were superb. The technician by the name of Andy was excellent. His skills and knowledge was second to none. His explanation of the problem was thoroughal and complete. I would recommend Mr. Appliance to anyone that desires perfection.”
Larry R. - Glen Carbon
“The receptionist was very courteous and efficient in taking our appointment, and the technician who came to repair our dryer was very knowledgeable. We also appreciated the method of letting us know when to expect the technician - with a picture of the tech when he was on the way. Outstanding company!”
Susan B. - Belleville
“The cost was reasonable compared to other appliance repair places we used in past. The technician was knowledgeable and worked quickly. The repair was made as fast as possible. Everything happened faster than we expected.”
Tina R. - Edwardsville
“We have been very happy with the service we have received. Our tech Scott is very professional. Thank you.”
Lynn S. - O'Fallon
“The service was completed promptly. The technician was polite and courteous and was knowledgeable about the appliance he was repairing. I will recommend Mr. Appliance to all my friends.”
John D. - O'Fallon
“Available quickly. Called to see if we would like to take a cancelled appointment, and we did. Professional technician. Solved the problem immediately. Explained the problem. Fixed the problem. Explained how the problem was fixed. Was friendly and helpful. Thanks so much for a job well done.”
Sue S. - Belleville
“Excellent service will use again!”
Ross K. - Swansea
“I was booked the very next morning for service, and the repairman was right on time. He did a diagnostic and found that the computer in the dial controls needed resetting. He was here less than 30 minutes and the problem was corrected. His name was Scott and he was very courteous. I was pleased with my experience and will use this company again if the need arises.”
Ruth S. - Belleville
“Prompt, courteous and knowledgeable.”
Guy V. - Shiloh
“Bob, the serviceman who came out, was on time, incredibly knowledgeable, very helpful and extremely polite. He swiftly diagnosed the problem and repaired it just as fast. I will definitely use Mr. Appliance again.”
Paula M. - Granite City
“From the minute I called to schedule an appt. everything was very smooth. Repairman was able to come as soon as I could arrange. I received multiple email and text reminders, plus his picture and text confirmation when he was on his way. LOVED the fact he put on booty scrubs over his work boots when he entered my house. Very nice and thorough! Will definitely use again!”
Michelle B. - Waterloo
“Bob was excellent. He was knowledgeable and fast. He even went above and beyond and talked to my children while he was working. I would highly recommend any Mr. Aplliance technician. They are very trustworthy and appointments get set up very fast.”
Sarah H. - O'Fallon
“I was so satisfied with the service I received from Mr. Appliance that I have already recommended Mr. Appliance to two of my friends. They have had Mr. Appliance repair various appliances and are also satisfied customers. Andy, the technician who repaired my ice maker, is extremely knowledgeable and honest!!! I also thought that my dish washer was broken, but he explained the situation. It needed NO repair only more careful loading of the dishes. He could have told me it needed a new part and charged me for the part and labor. Instead he told me the truth which cost me nothing. I also had a problem with my Viking cook top. Another repair business told me it needed an expensive part. Andy simply cleaned it, and it is now working fine. The honesty which I experienced in this service call was refreshing. Because most people who need appliances repaired are at the mercy of the repair man, I highly recommend Mr. Appliance because of their quality of work but also because they will not "fix" something that really doesn't need to be fixed.l”
Carolyn L. - Smithton
“Responded timely. Good explanation of what was wrong and quickly fixed it.”
Len K. - O'Fallon
“Streamlined efficient process. Called Monday, first visit Tuesday, had our washer fixed by Thursday. Impressed with level of customer service and technician’s knowledge and professionalism. Really appreciated communication on when tech was arriving especially the picture and name of who was on their way. Thanks to Scott and Mr appliance for getting our issue resolved so quickly!”
Keri F. - Smithton
“Fast, friendly and thorough. Scott was very informative and took the time to explain in detail what he had found.”
Wayne H. - Waterloo
“Bob came out the same day I called and got my washer fixed within 40 minutes. I was amazed at the ease of service.”
Barbara K. - Collinsville
“The quickness of a serviceman getting to our house after I called was absolutely insane and impressive. AND he was very nice and amazing.”
Christina S. - Belleville
“Professional, knowledgeable and courteous and also on time! Will definitely use this company again.”
Bill W. - St. Jacob
“Mr. Appliance was able to schedule my appointment the same day I placed the service request and the technician arrived on time and was very professional and courteous. My refrigerator was repaired quickly for the price quoted (minimum trip charge of $79) and the technician even showed me a few maintenance items I can handle myself to avoid costly future repairs.”
Darren E. - O'Fallon
“Scott was really friendly and our fridge issue was solved and fixed in a really swift manner.”
Amy S. - Lebanon
“I'm very pleased with the service we received. The person who scheduled the appointment was super respectful of my crazy schedule and worked hard to find a time slot that fit in my schedule. Likewise, the repair person showed up on time, was very pleasant and professional, and fixed our dryer very quickly. I'll definitely recommend Mr. Appliance in Belleville to friends and neighbors. Thanks!”
Jane G. - Belleville
“Fast, friendly, professional service.”
Deborah B. - Granite City
“The tech was great and quickly diagnosed the issue with our washer.”
Brett W. - Mascoutah , Mascoutah, IL
“Quick and friendly service. Very knowledgeable. Acted in a professional manner.”
Gary J. - Highland , Highland, IL
“I was blown away by the level of professionalism displayed by everyone I dealt with. And the serviceman was even more impressive.”
James M. - Belleville
“Quickness of appointment setting, professionalism, answered all questions.”
Thomas S. - Edwardsville
“Fast service, friendly, courteous, and honest. Nothing was wrong with the machine and only had the service charge. Very refreshing this day and age.”
Robert F. - Lebanon
“It was very fast, next day service, very courteous technician.”
Ann G. - Edwardsville
“FAST, On time”
John R. - Smithton
“so prompt, so professional, so courteous - JUST OUTSTANDING!”
Mark H. - Aviston
“They were very quick to come out and were able to fix the problem with the washer the first time. Would recommend them over larger repair organizations.”
Lisa T. - Belleville
“Andy was on time, knowledgeable, polite and very helpful. A credit to your organization.”
Cherie V. - Edwardsville
“Technician was efficient and very nice to deal with. All contact with the company was positive.”
Sheryl L. - Lenzburg
“The dryer was quickly fixed by a pleasant knowledgeable guy. Would definitely use again for any appliance giving me trouble.”
Janette J. - Columbia
“I was very impressed with the prompt and professional service. Friendly and helpful staff. They got the problem with my oven taken care of in no time and for s very reasonably cost. I will definitely use again.”
Jackie J. - Belleville
“Tech Andy was very knowledgeable and very pleasant! Gave advice for saving on detergent expense.”
Barbra N. - Collinsville
“Great service and prompt 👍👍👍👍!”
Karen T. - Belleville
“Very fast company response, technician was personable and professional. Explained in detail the problem and solution.”
David M. - Glen Carbon
“Our Tech Andy was Awesome and the service was fantastic. I highly recommend Mr Appliance.”
Erin C. - Milstadt
“Without a doubt, the most professional team I have had in my house! Knowledgeable, capable, on time!! I can't thank your company enough for the peace of mind in knowing the job will be done right the first time, on time, and well under the competition's price. You will continue to be the ONLY number I call for repairs. Thank you for restoring my faith in business.”
Wonda D. - Belleville
“Fast, efficient & knowledgeable! Andy also offered important tips on my appliances! Great experience! I’ve already recommended your company to others!”
Vickie K. - Glen Carbon
“The guys were friendly. We really liked the text we got showing the picture of the appliance repairman coming to our door.”
Jon S. - Lebanon
“Andy and his partner showed up at our door on time as requested. They solved a problem within a very short period of time that we've been having with our washing machine for nearly 4 1/2 years. They were very courteous and professional and I would contact them in a heartbeat for any future home appliance problem.”
Ken M. - Fairview Hts
“Very professional ... employees were professional in appearance, clothing, etc. Felt comfortable letting them into our home.”
Denise R. - Alton
“I have used Mr. Appliance twice now and i heartily recommend them to everyone. Their fees are reasonable and i know my appliance is getting repaired right.”
Kathy H. - Maryville
“Excellent small business. Fast, friendly, and trustworthy service. The technicians are highly knowledgeable and thorough, and will go to great length to troubleshoot and fix the appliance. Highly recommend them for all in home appliance repair.”
James G. - Scott AFB
