Discover what our customers have to say about their experience with us. From insightful feedback to honest opinions, this page is a testament to our commitment to providing exceptional customer service.
What People Are Saying About Mr. Appliance of Mentor
Real Stories, Real Results
- Travis M.via Google
- Bruce F.via Google
“Lloyd was very knowledgeable and professional.”
- Marna B.via Google
“Professional, knowledgeable. Microwave fixed. Thanks Mark.”
- Carri S.via Google
“Great job Very professional would recommend him to anyone”
- isha P.via Google
“Five star service that’s all I have to say. To schedule appointment excellent polite,”
- Randie T.via Google
“My stove oven smelled with excessive gas since I purchased it during Covid. Gas fumes would burn my eyes. Two prior companies “fixed” something or said that the gas & CO2 was “within tolerance”. I couldn’t tolerate it anymore & called GE who referred me to 4 companies. I chose Mr. Appliance of Mentor based on the great reviews. He found that the air intake was all the way open since I purchased the stove! The flame sputtered due to too much air. My oven is much more enjoyable to use now. Thank you!”
- Dexter B.via Google
- Camille S.via Google
“Out technician was Lloyd. He was prompt and courteous. Explained the job and parts needed for our dryer. Thank you Lloyd”
- Chris P.via Google
“Good communication. Knowledgable and friendly technician. Fair price.”
- Heidi L.via Google
“The technician was very friendly. I liked that the same person who came out to find the problem came out to fix the problem. Very professional”
- Carl F.via Google
“Great service from a terrific technician Johnathan was the best”
Owner Response:
“Josephine - Thank you so much for your kind words! We're thrilled to hear that you received great service and that Jonathan made such a positive impression. We'll be sure to pass along your praise to him. Thanks for choosing Mr. Appliance—we’re here whenever you need us! ”
- Rob L.via Google
“Great service, very communicative, & friendly technician! I recommend Mr. Appliance to everyone!”
Owner Response:
“Rob - Thank you for the glowing review! We're so glad you had a great experience with our service and technician. Clear communication and friendliness are what we strive for, and we truly appreciate your recommendation. Thanks for choosing Mr. Appliance! ”
- Sherri M.via Google
“Lloyd was great! Very kind!”
Owner Response:
“Sherri - Thank you so much! We're thrilled to hear that Lloyd made a great impression with his kindness. We'll be sure to pass along your kind words to him. Thanks for choosing Mr. Appliance! ”
- Paul S.via Google
“Fantastic customer service from intake to the tech... Quick easy fix and up and running quickly. Thanks Mr. Apliance!”
Owner Response:
“Paul - Thank you for the fantastic review! We're so glad to hear you had a smooth experience from start to finish and that we could get things up and running quickly. We truly appreciate your kind words and are always here when you need us. Thanks for choosing Mr. Appliance! ”
- Lisa H.via Google
“Lloyd was very professional and was quick fixing my oven. Works great!”
Owner Response:
“Lisa - Thank you for your great feedback! We're happy to hear that Lloyd was professional and got your oven fixed quickly. It's great to know it's working perfectly now! We appreciate your trust and thank you for choosing Mr. Appliance! ”
- Tj H.via Google
“Very helpful and knowledgeable”
Owner Response:
“TJ - Thank you for your kind words! We're glad to hear you found our service helpful and knowledgeable. If you ever need assistance again, we’re here for you. Thanks for choosing Mr. Appliance! ”
- Jeff P.via Google
Owner Response:
“Thank you so much for the 5-star review! ⭐⭐⭐⭐⭐ We're thrilled you had a great experience. If you ever need us again, we're just a call away. Thanks for choosing Mr. Appliance! 😊🔧 ”
- Leslie T.via Google
“Service was done in a timely manner very friendly and respectful”
Owner Response:
“hank you for the kind words! 😊 We’re so glad to hear the service was timely and that our team was friendly and respectful. Your satisfaction means a lot to us, and we’re always here if you need us again. Thanks for choosing Mr. Appliance! 🔧💙”
- Eileen L.via Google
“We were extremely happy with our service technician Lloyd. He was both very knowledgeable and professional.”
Owner Response:
“Eileen - Thank you so much for your kind words! 😊 We’re thrilled to hear that Lloyd provided knowledgeable and professional service—it means a lot to know you were extremely happy with the experience. We’ll be sure to pass along your praise to him! Thanks again for choosing Mr. Appliance! 🔧💙”
- Deb P.via Google
“Excellent friendly service. Neat and fast”
Owner Response:
“Deborah - Thank you for the great review! 😊 We're so glad to hear you received excellent, friendly service that was both neat and fast. We appreciate your support and look forward to helping you again in the future. Thanks for choosing Mr. Appliance! 🔧💙”
- JS L.via Google
“Lloyd was great. Courteous and professional.”
Owner Response:
“Thank you for your kind words! We're so glad to hear that Lloyd provided courteous and professional service. 😊 We’ll be sure to pass along the compliment to him. Thanks for choosing Mr. Appliance—we’re here whenever you need us! 🔧💙”
- J K.via Google
“A photo of the repair technician was sent to me so I would know what he looked like (good safety procedure). Technician was very courteous and knowledgeable. The cost to come out was given to me prior to his arrival.”
Owner Response:
“J.K. - Thank you for your thoughtful review! 😊 We're glad you appreciated the photo and advance notice—it’s part of our commitment to your safety and peace of mind. It’s also great to hear that your technician was courteous, knowledgeable, and that pricing was communicated clearly ahead of time. We truly value your trust and look forward to helping you again in the future. Thanks for choosing Mr. Appliance! 🔧💙”
- Kate P.via Google
Owner Response:
“Thank you so much for your wonderful 5-star review! We’re thrilled to hear you had a great experience with us. Our team works hard to provide reliable and professional service, and it’s always rewarding to know when we’ve hit the mark. If you ever need assistance in the future, we’re just a call away! Thanks again for choosing Mr. Appliance.”
- Gerry C.via Google
“Johnathan was very pleasant and very efficient. He understood the issue and repaired it completely. I would be happy to have him back if needed. He was also able to answer all my questions.”
Owner Response:
“Thank you so much for your kind words and for sharing your experience! We're so glad to hear that Jonathan provided efficient and pleasant service, and that he was able to resolve the issue and answer all your questions. We’ll be sure to pass along your feedback — it will make his day! If you ever need assistance in the future, we’d be more than happy to help.”
- eb B.via Google
“Very professional and timely”
Owner Response:
“Thank you for your kind words! 😊 We're glad to hear you found our service professional and timely. It’s always our goal to provide reliable and efficient support. Thanks for choosing Mr. Appliance—we’re here whenever you need us! 🔧💙”
- Sharron D.via Google
“Another very good experience with your technicians Very satisfied”
Owner Response:
“Thank you so much for your continued trust and kind words! 😊 We're thrilled to hear you had another great experience with our technicians. Your satisfaction means everything to us, and we’re always here when you need us. Thanks again for choosing Mr. Appliance! 🔧💙We LOVE repeat customers!”
- David W.via Google
“Quick response. Had to order a part. Which came In the next workday. Very pleasant and polite technician. Great service. Thanks”
- Bryan M.via Google
- Debby U.via Google
“Jonathan came for the washe repair. As I was explaining the only other repair that was done on it years ago, he said he was the one that had made that repair-- haha coincidence! He did a great job. He was polite, though friendly. He didn't mind me looking over his shoulder and asking questions. AND he fixed the washer!!!”
Owner Response:
“What a fun coincidence! 😄 Thank you for sharing your experience. We're thrilled to hear that Jonathan provided such friendly, professional service once again. 💙 It's great that he welcomed your questions and kept you informed throughout the repair. We truly appreciate your continued trust in Mr. Appliance and are so glad your washer is back up and running smoothly. 👍 If you ever need us again, we’ll be ready to help. Thanks for the awesome review! 🔧😊”
- Karenvia Google
“Great office communication, on time, friendly, fair, respectful of our property.”
Owner Response:
“Karen - Thank you for the wonderful review! 😊 We're glad to hear that you appreciated our clear communication, punctuality, and friendly service. 💙 Respecting your property and providing fair, professional service are top priorities for us. We truly value your support and look forward to helping with any future appliance needs. Thanks again for choosing Mr. Appliance! 🔧👍”
“I called in late afternoon and the tech was scheduled for the next morning. Arrived that morning and fixed the dryer quickly and efficiently. The parts kit was even priced the same as Amazon and was OEM parts. My tech, Lloyd was very knowledgeable and did a great job fixing my dryer!”