Discover what our customers have to say about their experience with us. From insightful feedback to honest opinions, this page is a testament to our commitment to providing exceptional customer service.
What People Are Saying About Mr. Appliance of Madison
Real Stories, Real Results
- MEGAN FULKERSONvia Google
- Todd Lankfordvia Google
“Fast response. Explained exactly what they were going to do to get my refrigerator running. Great price.”
Owner Response:
“Thank you!! We are proud of our team ! ”
- DOUG PADGETTvia Google
“Explained problem Ordered parts great person did exactly what they promised results amazing”
Owner Response:
“Thank you Mr. Padgett!!! Well done Randy!! We are proud of you! ”
- Uncle Stevevia Google
“I called about my dryer going out and Mr Appliance came several days later and fixed it. Very nice people to work with and I would highly recommend them.”
Owner Response:
“Thank you!! ”
- Tim Parkevia Google
“This company was great! The tech Randy very professional and polite, and was easy to work with. He was able to use pictures that I text to him for some information he needed. They send a text with picture of tech when on the way also which was nice. 10 out of 10 for sure. The repair was on a newer high end KitchenAide Microwave Oven Combo. It actually works better now than it did when brand new, I kid you not. The company seems very organized and fully equipped to handle just about anything.”
Owner Response:
“Thank you for such a kind review! ”
- Deborah Sharpvia Google
“They were fast on the installation and cleaned everything up.”
Owner Response:
“Speedy expert service is what we strive for! Thanks for your review! ”
- MICHELLE EVANSvia Google
“Google search led me to Mr. Appliance and I am so glad it did. Wonderful customer service to discuss what was wrong with my front loader washer. Cold water was leaking into the drum when it wasn't being used. Randy knew instantly what it was. They gave me an estimate for the repair and I said let's do it. The part came in quickly and Tom called to schedule the repair. The day of the repair was a breeze. Tom was fast, efficient, took good care of my equipment and my home. I will use Mr. Appliance for all my repair needs going forward.”
Owner Response:
“Wow! What an awesome review!! Thank you for trusting us with your repair needs. We strive to make customer service something that you will tell your friends about. We are so happy that you took a minute to share! Call anytime!! ”
- Edwin Kashavia Google
Owner Response:
“Wow!! Thank you!!”
- Kaitlyn Tubbsvia Google
“Randy is the nicest in home repair person i have ever had the pleasure of welcoming into my home. He figured out my problem so fast. He didn't mind that my house was kind of a hot mess. He gave me good advice for the future of my dishwasher and my clothes washer and dryer. And he fixed my dishwasher in like 30 mins. It was like having a knowledgeable dad or uncle over to help. I'm still in my 20s and I really don't know what I'm doing. Randy, didn't make me feel stupid. He treated me like a equal and he treated me really fairly. If I could give more stars I would! 🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟+++”
Owner Response:
“Randy is a Rock Stat!!”
- JANET SEIBERTvia Google
“Service was excellent.and didn't take long.”
- Marcia Heimburgervia Google
- Jeff craftonvia Google
“My experience with Mr. Appliance and their techs were nothing but positive. They arrived on time and kept in close contact about their availability. I will not hesitate to use them again.”
Owner Response:
“Thank you for the very nice review! We are always happy to help and glad to hear when we have done a good job! Have a great day!”
- Tim Thurgoodvia Google
“Did a great job fixing our ice maker.”
- Kerry Mintonvia Facebook
“This was one of the best service experiences I've ever had. They were upfront about the price and what would happen with the first service visit. The service tech arrived and within minutes had the washer disassembled and in another few minutes had diagnosed the problem and had a replacement part order. I paid the 1/2 total upfront and the whole visit was under 45mins. A few days later we set a service date and on the service day the part was replaced. The tech (Randall) was even training a new tech and the whole visit was, again, under 45mins. Brilliant!👍 I highly recommend using Mr Appliance. 😁”
Owner Response:
“Thanks for the recommendation!!! We think Randy is pretty special too and appreciate you taking a minute to give our team a great review!!”
- Leovia Google
“Excellent”
Owner Response:
“Well thank ya Leo!! We think you are pretty excellent too! Call us anytime !”
- MARJORIE REMBUSCHvia Google
“Randy was AMAZING!!! Very Professional fixed my dryer in 30 mins and the price was only $200. If you want a reliable company with great customer service, response time was ASAP! Mr. Appliance of Evansville is for you!!! Thanks Again Randy you did a GREAT JOB!”
Owner Response:
“Wow!! What a wonderful review!! Thank you so much! Randy, and we here at Mr Appliance, are always striving to create an experience that our customers are excited to tell friends about. Thank you for taking the time to share your positive experience!”
- Michael Fedolfivia Google
“Friendly service. Great communication.”
Owner Response:
“Thank you thank you!! 5stars are our favorite!”
- Steve Taylorvia Google
“Communication was perfect and the washer works fantastic. This cost less than a new washer, and I am glad I chose this company. Randy was wonderful and knowledgeable.”
Owner Response:
“Thank you! It is our goal to have return customers who want to tell friends about us. We are thankful you took the time to let others know about us!”
- Ashlee Prow-Mooneyvia Google
“This company has exceptional customer service, communication and problem solving ability. I would recommend them to everyone!”
Owner Response:
“Thank you so much for taking the time for this 5star review!! It is our goal to provide a great customer experience every time and our team sure appreciates being recognized! Thanks for telling all your friends about us!! Have a great day!”
- B&F Heating and Air Conditioningvia Google
“Very professional - excellent communication and quality work!”
Owner Response:
“Thank you!! From our office to the technician we strive to be the best! Return customers who also tell their friends…. What could be better!?! Have an awesome day!”
- Jonathan Rietmanvia Google
“Randy did a great job of quickly diagnosing the issue with our Scottsman ice machine. He came back with the right part and it’s working like new!”
Owner Response:
“Randy is a celebrity around here and Scottsman ice makers! Thanks for the 5star recognition!”
- KRISTA GREENFIELDvia Google
“While another appliance repair company said my microwave oven (it’s a microwave, warmer drawer, oven one piece unit) couldn’t be repaired, Mr. Appliance was timely, efficient, and repaired the unit! We are thrilled and would highly recommend them for all appliance repair!!”
Owner Response:
“Thank you so much the 5stars!! Call anytime!”
- Scott Danksvia Google
“They figure out the problem, fix it correctly, and their fees are very reasonable.”
Owner Response:
“Thank you sir!! Our customers have been very good to us in Evansville and in Owensboro! Thanks for the 5stars and please call any time!”
- Jackie Shartlevia Google
“Excellent service! Randy was friendly, knowledgeable, and a wonderful asset to Mr. Appliance!!! Thanks Randy! Above and beyond service!!”
Owner Response:
“We sure do like to hear when others see what we see! Randy is a professional who cares and we are very proud to have him! Thank you for the kind words and we will pass on your review to Randy. Have a wonderful day!”
- Fred Hardinvia Google
“Without a doubt will use this company again, should the need arise. Found or issue and restored our refrigerator”
Owner Response:
“Thank you !!! Call us anytime should the need arise! ”
- Brian Moodyvia Google
“Randy did a great job. Fast, efficient, friendly, fair and professional. Recommended!”
Owner Response:
“Thank you!! ”
- Debbie Vogelvia Google
“This was 3rd time I used Randy. I am very picky about workmen, and he check all the boxes. I really like him and the company.”
Owner Response:
“Thank you for your confidence in our company and in Randy! We think he is pretty great too! Have a great day and call us anytime!”
- Matt Melfivia Google
“Randy and Alex were prompt, professional, and courteous.”
- Kat Ashleyvia Google
“Randy is always on time and is very knowledgeable! He’s helped with several different appliances and knows exactly what needs to be done!”
- Debbie Harrisvia Google
“Kirk was good at communicating what time he would arrive and did a great job repairing our speed queen dryer.”