Discover what our customers have to say about their experience with us. From insightful feedback to honest opinions, this page is a testament to our commitment to providing exceptional customer service.
What People Are Saying About Mr. Appliance of Madison
Real Stories, Real Results
- Deirdre H.via Google
- Nitoshia M.via Google
“After a failed service appointment by Frigidaire with Chambers, I was able to land an appointment with Mr Appliance. Upon speaking with the customer service rep, she was able to confirm and set an earlier appointment than what Frigidaire quoted. The techs, J and David were extremely courteous and friendly. They were extremely knowledgeable and told me things about my appliance that I knew nothing of. I HIGHLY recommend them. They even called me to remind me that the techs would be arriving at my home. I was very impressed. Thank you again J and David and to Mr Appliance, your business is AWESOME.”
Owner Response:
“Thank you for your recommendation, Nitoshia! We're happy to hear that J and David shared their vast knowledge about your Frigidaire appliance with you and got it working properly again. We are grateful to serve your appliance repair needs, and we look forward to sharing your kind comments with J and David! We're always here for you. The Mr. Appliance Team”
- Randall G.via Google
“The 2 specialists were very knowledgeable about my refrigerator and coordinated quickly with the manufacturer for the part they needed. As soon as the part was received they came back and completed the job. Both friendly and professional. If I need anything again I'll be calling Mr. Appliance.”
Owner Response:
“Randy, thank you for sharing your experience! We're glad our service professionals did a great job working with the manufacturer of your fridge so that they could expertly repair it and keep it in great working condition for you. We look forward to helping you again! The Mr. Appliance Team”
- Tina W.via Google
“David was a great technician for Mr. Appliance! He repaired my adult son's drying machine. We got very prompt service. They were able to get us an appointment the day after we requested one online. It did take 2 days for the repair, but it involved a day to diagnose the issue, and get the part/s picked up for the repair. I would recommend this company!”
Owner Response:
“Thank you for your recommendation, Tina! It's our pleasure to provide speedy expert service, and we're delighted you were happy with David's work on your son's dryer. We hope you'll reach out with any future appliance needs! The Mr. Appliance Team”
- darryl W.via Google
“David is a great asset whom did wonderful service. Thanks to him and his office crew.”
Owner Response:
“Darryl, thank you for recognizing David's appliance repair expertise! We'll be sure to pass your wonderful feedback along to him and our office team. We hope to help you again! The Mr. Appliance Team”
- Stevens H.via Google
“Serviceman came a little earlier than promised. Very nice and respectful. Diagnosis done quickly and had the needed part. Total of about 30 minutes.”
Owner Response:
“Stevens, thank you for your review! We're glad we could come out and make the necessary repairs to keep your home in working order. We appreciate the chance to serve you! The Mr. Appliance Team”
- thomas H.via Google
“Our technician, Rodney, arrived at the scheduled time. He was respectful of our property, explained the repaired and executed the repair to our satisfaction. A great experience!”
Owner Response:
“Tom, thank you for sharing your experience! We're glad Rodney did a great job communicating with you and repairing your appliance to your satisfaction. We're grateful to earn your trust in our appliance repair services! The Mr. Appliance Team”
- Wanda A.via Google
Owner Response:
“Thank you for sharing your satisfaction, Wanda! The Mr. Appliance Team”
- Stance S.via Google
“The repairman was very nice and professional. He did a great job on the repair.”
Owner Response:
“We're glad our service profession did a great job keeping your home in tip-top shape, Stance! Thank you for giving us a call. The Mr. Appliance Team”
- Sandy A.via Google
“Service person was knowledgeable and efficient.”
Owner Response:
“Sandy, thank you for your feedback! We're glad our service professional did a great job whipping your appliance back into shape. The Mr. Appliance Team”
- Bailey M.via Google
“Service was great! I like how you receive a phone and text that the technician is on the way.”
Owner Response:
“We appreciate your feedback, Bailey! It’s great to hear you enjoyed our service and the notifications about your technician’s arrival. We strive to make the appliance repair process as smooth as possible. Thanks for choosing Mr. Appliance! The Mr. Appliance Team”
- Connie P.via Google
“Mr. Rodney was very professional and a pleasant service technician. He got the oven working again. And Sara, who answered the phone was also pleasant and helpful. I recommend them.”
Owner Response:
“Thank you for your recommendation, Connie! We're proud to earn your trust and satisfaction and are glad you gave us a call to repair your oven. We'll be sure to let Rodney and Sara know their efforts are appreciated! The Mr. Appliance Team”
- MaryLea M.via Google
“Our technician (David) was on time, courteous and explained the problem. He ordered the part we needed while was here and and it arrived in a timely manner. We were very pleased and would recommend Mr. Appliance to our friends. We were so pleased that David could save our 26 year old side by side KitchenAid!!!”
Owner Response:
“We're so glad you're pleased, MaryLea! David will be happy to hear his expert service earned your recommendation. Thank you for trusting our team with your appliance repair needs! The Mr. Appliance Team”
- Russell B.via Google
“Called before they came and got the repair done wuicjly”
Owner Response:
“Russell, it's our pleasure to ensure speedy expert service when whipping your appliance back into shape. Thank you for your review! The Mr. Appliance Team”
- Stacey K.via Google
“The technician was thorough and knowledgeable.”
Owner Response:
“Stacey, thank you for letting us know our service professional did a great job repairing your appliance! The Mr. Appliance Team”
- John L.via Google
Owner Response:
“Thank you, John! We're proud to have earned your perfect rating and we hope you'll consider us for future appliance needs. The Mr. Appliance Team”
- Patricia G.via Google
“Rodney and the team was very courteous, knowledgable and efficient. Completed the job as predicted.”
Owner Response:
“Bryan, thank you for your feedback! We're glad we could whip your appliance into shape and earn your satisfaction. We'll be sure to share your appreciation with Rodney and our team! The Mr. Appliance Team”
- James A.via Google
Owner Response:
“We're grateful to earn your trust, James. Thank you for your five stars! The Mr. Appliance Team”
- Raymond S.via Google
“On time. Service tech, Rodney, was very polite and knowledgable. Called and texted before arival. Repair was done right the first time.”
Owner Response:
“It's great to hear that Rodney's punctuality and courteousness were up to par, and that his communication and repair skills were on point. We always aim to meet your expectations and appreciate your trust in us for your appliance repair needs. Thanks for choosing Mr. Appliance, Raymond! The Mr. Appliance Team”
- Latoya S.via Google
Owner Response:
“It was our pleasure to take care of your appliance repair needs, Latoya! Thanks for the review. The Mr. Appliance Team”
- Frances C.via Google
“Rodney came in, assessed the problem, ordered parts & completed the job as soon as the parts came in. Our Whirlpool dryer had gone out.”
Owner Response:
“Thanks for sharing your experience with our services, Frances. We're glad Rodney's expertise and care were evident during your dryer repair service call! It was our pleasure to get it back into working order. The Mr. Appliance Team”
- Wollie W.via Google
“Repairman was affable, courteous and knowledgeable. Replaced pump on our Whirlpool dishwasher. In and out in about an hour. Overall a great experience. I'll recommend Mr. Appliance to my neighbors and friends”
Owner Response:
“Thank you very much, Wollie! Your recommendation is the greatest compliment we could receive. We're proud that our appliance repair service earned your endorsement! The Mr. Appliance Team”
- Dwayne M.via Google
“This was the most professional and pleasant experience I have ever had with any repair company.”
Owner Response:
“We're really glad to hear that our repair team provided you with such a proficient and enjoyable appliance repair service, Dwayne. What a wonderful compliment! Your positive feedback is a testament to our efforts and we look forward to serving you again in the future. Thank you so much! The Mr. Appliance Team”
- Manliang F.via Google
Owner Response:
“Thank you for your wonderful rating, Manliang! The Mr. Appliance Team”
- mark N.via Google
“Quick response. Arrived when promised. Professional, courteous, service. Extremely reasonable price.”
Owner Response:
“Mark, thank you for your great feedback! It's our pleasure to make your experience with us a seamless one. We hope to help you again! The Mr. Appliance Team”
- Jason R.via Google
Owner Response:
“We appreciate your great rating! Your endorsement of our appliance repair service means so much to our team. Thank you, Jason! The Mr. Appliance Team”
- Barry Z.via Google
Owner Response:
“We appreciate your perfect rating, Ginny. Thank you! The Mr. Appliance Team”
- Lisa G.via Google
“The service tech that came to check the problem with my freezer was very knowledgeable and friendly. He made me feel confident that repairing it was the best option and did a great job!”
Owner Response:
“Elisa, we're so glad our service professional helped you feel at ease with his repair of your freezer. Thank you for giving us a call and for sharing your positive experience! The Mr. Appliance Team”
- Virginia O.via Google
“Very efficient and professional. Ordered parts for our dishwasher and oven. Came back and installed the new parts. A pleasant man to deal with.”
Owner Response:
“Ken, it's our pleasure to make your experience with us a seamless one! We're glad we could expertly repair your dishwasher and oven so that your home can run smoothly again. Thank you for giving us a call! The Mr. Appliance Team”
- Mary K.via Google
“Great service & friendly technician. Will use them again!”
Owner Response:
“We're glad to hear you found our service great and our technician friendly, Mary. Your continued support is appreciated and we're here for you whenever you need us in the future. Thank you! The Mr. Appliance Team”
“Very professional, prompt and does a great job.”