Discover what our customers have to say about their experience with us. From insightful feedback to honest opinions, this page is a testament to our commitment to providing exceptional customer service.
What People Are Saying About Mr. Appliance of Lafayette
Real Stories, Real Results
- Sandra T.via Google
- Lisa B.via Google
“Joseph the technician was very friendly and knowledgeable about my sub zero refrigerator. I would definitely recommend them for service”
Owner Response:
“Thanks a bunch for your kind words, Lisa. It's reviews like this that make us at Mr. Appliance of Lafayette excited to come into work every day. Joseph is a great part of our team and we will share your feedback with him. Thanks for the recommendation 💙🧡”
- Alan G.via Google
“Anthony and Andrew were very considerate and kind. They arrived on time. They explained their process very well, such as how long I should wait before replacing all my saved refrigerated a frozen items. How to determine when the freezer was ready for food. They determined my drain hose was clear, which actually began the whole breakdown issue when we tried to unclog. I’m Very pleased and will never call a different appliance repair company. In fact, I’ve already scheduled them to repair my small outdoor fridge that is leaking air and has been for quite some time. Highly recommend this company!”
Owner Response:
“Thank you so much for sharing your experience, Alan. It's wonderful to hear that Anthony and Andrew provided clear explanations and thoughtful service during your appointment. Your detailed feedback about their professionalism and willingness to go above and beyond is truly appreciated. Thank you for your recommendation and for choosing Mr. Appliance of Lafayette for your appliance needs. We look forward to seeing you soon for our outdoor fridge. 🧑🏼🔧”
- Kala S.via Google
“I have to say I'm very PLEASED & HAPPY with Mr. Appliance. Very Professional, Shane was very knowledgeable and as sweet as he can be. He was very Clean, didn't make a Mess. He made sure everything was running properly before leaving. So I will definitely referring them to people.”
Owner Response:
“Thank you so much for sharing your wonderful feedback, Kala. It’s fantastic to hear that Shane’s professionalism and attention to detail made such a positive impression. Knowing that you felt comfortable and satisfied with the appliance repair service means a lot to the team. Your kind words and recommendation are truly appreciated. 💙🧡 we are here for you and your family and friends for all their appliance repair needs.”
- BAILEY I.via Google
“Joseph was on time, respectful, and very helpful!!!”
Owner Response:
“Thank you so much for sharing your experience and recognizing Joseph’s professionalism and helpfulness. It’s wonderful to hear that his timely and respectful service made a positive impression. Thanks for choosing Mr Appliance for your appliance repair needs!🧑🏼🔧”
- JOY G.via Google
“Evan and his trainee were both very professional and explained all our options in the repair of the ice maker. Gave us cost of visit and if any replacement parts cost if needed. Very knowledgeable.”
Owner Response:
“Thank you, Joy, for sharing your positive experience with Evan and his trainee. It's wonderful to hear that their professionalism and clear explanations made the repair process easy to understand. Your feedback about their knowledge and transparency with costs is greatly appreciated.”
- VICKIE R.via Google
“I was very pleased with the electricians work and his politeness.”
Owner Response:
“Thank you, Vickie Robinson, for your kind words! We’re happy to hear that you were pleased with the work and appreciated his politeness. We look forward to serving you again at Mr. Appliance of Lafayette.”
- MEGAN B.via Google
“If you are looking for a top tier customer service experience, than you've come to the right place. From the receptionist, to the appointment scheduling personnel, everything was amazing. I had the pleasure of having my washing machine serviced by Shane and Fletcher. Their expertise did not go unoticed. They were transparent, honest, and most of all, were able to get my machine functioning as if it were brand new out the box. Thanks again to all for a wonderful experience! 😊”
Owner Response:
“We're grateful to know that your experience with us was an amazing one! Our service professionals and office staff are the best! We're always happy to hear appreciation from our customers. We appreciate to allowing us to repair your LG washer. We look forward to being there for you again for all your appliance repair needs. Mr. Appliance of Lafayette. 💙🔧🧡”
- Terry G.via Google
“Professional, courteous and competent!”
Owner Response:
“Thank you, Terry Guillory, for your kind words! We’re delighted to hear that you found our service professional, courteous, and competent. Your feedback is greatly appreciated and encourages us to continue providing excellent service.”
- DENWELL C.via Google
Owner Response:
“Thank you for the 5-star rating, Kellee! We appreciate your support and are thrilled you chose Mr. Appliance of Lafayette.”
- Another B.via Google
Owner Response:
“Thank you for the 5-star rating! We appreciate your support and are delighted to know you had a positive experience with Mr. Appliance of Lafayette.”
- john A.via Google
“Profession knowledgeable courteous and qualified.”
Owner Response:
“Thanks so much for your kind words and acknowledging our wonderful service professionals. We appreciate you as a customer. Thanks for choosing Mr. Appliance for your appliance repair needs. ”
- Carolyn D.via Google
“I highly recommend Tyler Kibodeaux for all appliance needs. He did an excellent job repairing my dryer. He was very thorough and explained everything that needed to be done.”
Owner Response:
“Thank you for your feedback, Carolyn Deal! We appreciate you taking the time to share your experience, and we’re happy to hear of the excellent job that was done repairing your dryer and providing thorough explanations. Your recommendation means a lot.”
- cindy R.via Google
“Very polite gentlemen…took the time to demonstrate use of stove and tips for cleaning oven.”
Owner Response:
“Thank you, Cindy, for your kind words. We're delighted to hear that our team was able to assist you and share helpful tips for using and maintaining your stove and oven. Your satisfaction is our priority, and we truly appreciate your feedback.”
- Larry A.via Google
“The young men did a nice job finding the problem and fixing it. They were courteous and kept the work area clean.”
Owner Response:
“Thank you Larry. We're delighted to hear that you were pleased with the service provided by our team. Maintaining a clean work area and offering courteous service are important to us, and it's great to know that our efforts made a positive impression.”
- H O.via Google
“The technician Andrew from Mr Appliance and his coworker were very professional and very Knowledgeable. Diagnosed the problem quickly made a quick repair and we’re very informative explaining exactly what was wrong with my ice maker. I would highly recommend Mr Appliance .”
Owner Response:
“Thank you so much for your kind words and recommendation. We're thrilled to hear that Andrew and Anthony provided you with professional and knowledgeable service. It's great to know they were able to quickly diagnose and repair your ice maker while keeping you informed throughout the process. Your feedback is greatly appreciated.”
- Wendy M.via Google
Owner Response:
“Thanks Wendy for the wonderful review of Mr. Appliance of Lafayette. We appreciate you taking time to leave your feedback and we look forward to seeing you again soon!”
- Mason P.via Google
“Great experience. I would recommend”
Owner Response:
“Thanks Mason, We appreciate your recommendation and your business! Thanks for trusting Mr. Appliance for all your appliance rep[air needs!”
- PHYLLIS T.via Google
“The staff of Mr Appliance are so very helpful and accommodating. I have been so very pleased with their service!”
Owner Response:
“Hi Phyllis, we love hearing from or customers and so happy you appreciated our helpful appliance repair service. Thanks for choosing Mr. Appliance of Lafayette!”
- Susan B.via Google
“Shane did a great job fixing our oven.”
Owner Response:
“Thanks so much! Shane is an amazing service professional who always ensures our customers and their appliances are taken care of. Thanks for choosing Mr. Appliance of Lafayette!”
- Robert S.via Google
“I was watching the technician and he was doing a fine job on my refrigerator.”
Owner Response:
“Thank you for taking the time to share your experience, Robert. We're delighted to hear that you were pleased with the technician's work on your Frigidaire refrigerator. Your satisfaction is important to us, and we appreciate your kind words.”
- CINDY B.via Google
“Very friendly, professional and knowledgeable!!”
Owner Response:
“Thanks a bunch for your kind words, Cindy. It's reviews like this that make us at Mr. Appliance of Lafayette excited to come into work every day.”
- Susan G.via Google
“Mr Appliance was very professional and very helpful. Prompt and knowledgeable and courteous service.”
Owner Response:
“Thank you for your kind words, Susan. We're delighted to hear that you found our service professional, helpful, and courteous. Our team takes pride in being prompt and knowledgeable, and your feedback is greatly appreciated.”
- RACHEAL N.via Google
Owner Response:
“We are glad to know that your everything ran smoothly with the help of the Mr. Appliance of Lafayette team. Thank you for your positive review, and we wish you all the best. Have a beautiful day.”
- PAMELA R.via Google
Owner Response:
“Thank you for your five star review. The Mr. Appliance of Lafayette team is delighted we could serve you so well.”
- Tammy B.via Google
“Thank you Joseph. Great job.! Joseph was very professional and respectful. He even cleaned up the mess. As a senior citizen, I appreciate him explaining everything to me.”
Owner Response:
“Thank you for your kind words, Tammy. We're delighted to hear that Joseph provided you with professional and respectful service. It's wonderful to know that he took the time to explain everything clearly and left the space tidy. Your feedback is greatly appreciated, and we're so pleased to have been able to assist you.”
- Melissa P.via Google
“Very professional - I would use them again if needed. Got an appointment quickly.”
Owner Response:
“Hi Melissa, Thanks so much for choosing Mr. Appliance to repair your Whirlpool dishwasher. Glad to hear you appreciated our fast and friendly service.”
- Guy A.via Google
“I was detecting a faint natural gas smell near my stove. I had called the gas company who said the leak was inside the stove itself and I needed the stove repaired. Mr. Appliance was able to find and fix the problem quickly. It was where the flexible pipe from the stove connects to the wall outlet. It just needed to be tightened with some thread sealant in the threads. The price was very reasonable and I knew I could trust the work.”
Owner Response:
“So happy to hear you had a wonderful experience with our company!! We strive to ensure all our customers appliances are back in working order as quickly and professionally as possible. Thank you for trusting us with your gas stove, and we look forward to being there for you for all your appliance repair needs.”
- CHRISTIAN C.via Google
“I’ve used Mr. Appliance several times and have always had a positive experience. Shayne was efficient, on time and communicated effectively. I will continue to call when the situation requires.”
Owner Response:
“Thank you for your kind words and for being a loyal customer. It's wonderful to hear that Shane provided efficient and effective service during your visits. We look forward to assisting you whenever you need us in the future.”
- Philip B.via Google
“Joseph the tech that came out was very professional and was very efficient. Did not waste time and explained everything that was going on. Had two different locations he came to work. Highly recommend Mr Appliance.”
Owner Response:
“Thanks Philip for your amazing feedback. Joseph is a great technician who works to ensure our customers are taken care of. Thanks for trusting your appliance repairs to us. We appreciate you!”
Owner Response:
“Thank you for your five-star review, Sandra. Our team at Mr. Appliance of Lafayette always strives for the highest standards. We are delighted we made your experience a positive one and thank you for allowing us to repair your Whirlpool washer. Until next time, take care.”