Discover what our customers have to say about their experience with us. From insightful feedback to honest opinions, this page is a testament to our commitment to providing exceptional customer service.
What People Are Saying About Mr. Appliance of King of Prussia
Real Stories, Real Results
- Antoinette L.via Google
- Denise W.via Google
“I was informed every step of the way. The service people are polite and respectful. Great experience.”
Owner Response:
“Thank you for sharing your positive experience, Denise. It's wonderful to hear that you felt well-informed and appreciated the professionalism of the service team. Your feedback is truly valued.”
- Danielle O.via Google
Owner Response:
“Thank you for the 5-star rating! We appreciate your support and are thrilled to have been your choice.”
- Rosemary D.via Google
“Always on time and professional and respectful. A pleasure to work with.”
Owner Response:
“Rosemary, Thank you for continuing to trust MrAppliance King of Prussia wit all your appliance repair needs. We truly appreciate you sending this 5 star review and kind words. We look forward to continuing to provide you with outstanding service !”
- Michael M.via Google
“Great customer service, exceeded expectations.”
Owner Response:
“Thank you for your feedback, Michael We’re happy to hear that you enjoyed our great customer service and that we exceeded your expectations. We appreciate you taking the time to share your experience with Mr. Appliance of King of Prussia.”
- Bohdan D.via Google
Owner Response:
“Thank you, Bohdan, for the 5-star rating! We appreciate your support and are thrilled that you had a positive experience with Mr. Appliance of King of Prussia.”
- Alvina P.via Google
Owner Response:
“Thank you so much for your 5-star review! We're thrilled that you had a positive experience with Mr. Appliance of King of Prussia.”
- Eileen S.via Google
“The technician was prompt, knowledgeable, and did the job with care and neatness.”
Owner Response:
“Thank you, Eileen, for sharing your positive experience with our technician. We're delighted to hear that you appreciated the promptness, knowledge, and care taken during the service. Your feedback is greatly valued.”
- Ken H.via Facebook
“Service impeccable. On time, good diagnosis. Spot on repairs, neat clean & dependable.”
Owner Response:
“Thank you Ken for you kind words and recommendation. Mr Appliance King of Prussia can assist with all of your appliance service needs. We also have just started an appliance wellness program to help prevent breakdowns before they happen. Book online anytime at mrappliance.com or give us a call at 610-290-8500”
- Ed S.via Google
Owner Response:
“Thank you for your five star review. The Mr. Appliance of King of Prussia team is delighted we could serve you so well.”
- Steve M.via Google
“Darrnell was experienced, knowledgeable, professional, and a genuinely nice guy. He correctly diagnosed the problem, talking me through the diagnosis and needed repair. He then came back and completed the repair in the same professional manner. Couldn't be happier.”
Owner Response:
“Thank you, Steve, for taking the time to share your positive experience with our service. We're delighted to hear that Darrnell was able to assist you with such professionalism and expertise. It's wonderful to know that his approach and thoroughness met your expectations, and your satisfaction is our greatest reward. Your feedback is greatly appreciated.”
- Dallas P.via Google
Owner Response:
“Thank you so much, Dallas, for your wonderful five-star review! We're thrilled that you had a positive experience with Mr. Appliance of King of Prussia. It’s great to know that our team met your expectations, and your satisfaction is our top priority.”
- Michelle C.via Google
“We will be calling Mr. Appliance with any issues we have in the future. Excellent communication, clear explanation of issues and overall a great experience!!”
Owner Response:
“Michelle, Thank you for taking the time to share your opinion and send over this 5 star review for Mr Appliance King of Prussia. We take pride in providing outstanding service to each and every customer and are thrilled to learn of your satisfaction with the repair . We look forward to providing you with outstanding service in the future!”
- Sharon B.via Google
“Arrived on time. Neat and professional. Diagnosed the problem and was repaired quickly.”
Owner Response:
“Thank you so much for sharing your positive experience with Mr. Appliance of King of Prussia. We're delighted to hear that our team arrived on time and provided neat and professional service while efficiently diagnosing and repairing the issue. Your feedback is greatly appreciated, and it motivates us to continue delivering excellent service.”
- Mark M.via Google
“Very knowledgeable repairman came, saved us $600-we didn’t need a repair, just some instructions!”
Owner Response:
“Thank you, Mark, for sharing your experience with us. We're thrilled to hear that our technician could assist you with the right guidance and help you save on unnecessary repairs. Your satisfaction is our priority, and we're glad we could provide the service you needed.”
- Penny H.via Google
“Great experience. Our service tech Syruss was on time, professional and got the work completed successfully and in a timely manner. It’s incredible the attention to detail that this Mr. Appliance location follows, with its in initial contact to its follow up to show a picture of the technician and texts along the way throughout the process…even after the service. We will not hesitate to use them in the future.”
Owner Response:
“Thank you so much for sharing your positive experience with us. We're thrilled to hear that Syruss provided you with professional and efficient service. Our team takes pride in maintaining clear communication and attention to detail throughout the entire process. It's wonderful to know that you appreciated the updates and felt confident in our service. We look forward to having the opportunity to serve you again in the future.”
- Lisa D.via Google
“Darnel was efficient and quick! But this Ervin e was pricey.”
- Karl Z.via Google
“Technician was on time, courteous and assessed the issue accurately and quickly. Have used their service before and would use them again.”
Owner Response:
“Thank you, Karl, for your kind words and for choosing Mr. Appliance of King of Prussia again. We're delighted to hear that our technician provided timely and courteous service while accurately assessing the issue. Your continued trust and satisfaction mean a lot to us, and we look forward to serving you in the future.”
- Judy D.via Google
“Bosch Dishwasher code E:25. Called Mr Appliance of KoP. Zach answered and was very customer friendly and polite. I explained my issue and he said that their was a technician in the area and would call me back if same day worked for me. Called back to tell me Carlos would be there in about half hour if okay. Carlos came on time, very friendly!!! We talked about what I had experienced, Carlos listened to me. He did some testings etc and said it was the motor that drains the water. The charge to come out ($150) would be applied to the bill if we decided to have Carlos fix it. We agreed and Carlos came the next morning and fixed our DW. They back up their work and warranty on the part for a year. I will definitely call Mr Appliance KoP again. Very professional, clean and polite. Many thanks to Carlos! (Fwiw, my 2 kitties loved Carlos and they don't like anyone, lol). Thank you again for the great Customer Service.”
Owner Response:
“Judy, Thank you so much for taking the time to share your positive experience with Mr. Appliance of King of Prussia. We are thrilled to hear that Zach and Carlos provided you with excellent customer service and that your dishwasher was fixed promptly and efficiently. We appreciate your kind words and look forward to assisting you with any future appliance needs. Thank you again for choosing Mr. Appliance of King of Prussia.”
- Robert F.via Google
“Professional help when you need it. Darnell is a great tech.”
Owner Response:
“Thank you for speaking with us Mr. Foti. I am glad your service visit went well and you are extremely satisfied with the service from Mr Appliance King of Prussia. I will try to resend the link so you can adjust the google rating as you requested. If not you may be able to fix on google directly. Thank you and have a great day!!”
- Joseph S.via Google
Owner Response:
“We appreciate the five stars Joseph! Thank you for rating Mr. Appliance of King of Prussia and have a great day.”
- James F.via Google
“Cyrus was amazing, figured out the problem and fixed it and our dryer is working again, great bob will use Mr Appliance again”
Owner Response:
“Thank you for taking the time to leave us a review, James! We are thrilled to hear that Syruss was able to effectively diagnose and repair the issue with your dryer. We appreciate your feedback and look forward to serving you again in the future.”
- Maryann B.via Google
Owner Response:
“Maryann, We're glad to hear that you were very satisfied with our services. Thank you for working with us at Mr. Appliance of King of Prussia, and we hope you have a great day.”
- Rachel M.via Google
“We were impressed with Mr Appliance, namely because of our technician Syrrus. He was communicative, friendly, efficient, and on time—even early on his return visit with the part he needed to order. We’d absolutely call them again if we need another appliance repaired. I’m hoping we won’t have to but, if we do, I hope Syrrus is our guy!”
Owner Response:
“Rachel, Thank you for taking the time to share your positive experience with Mr. Appliance of King of Prussia. We are thrilled to hear that Syruss provided you with excellent service and that you were impressed with his communication, friendliness, and efficiency. We appreciate your kind words and look forward to the opportunity to assist you again in the future.”
- Steve K.via Google
“Syress came and helped resolve our issue very timely. I had purchased the washer repair parts ahead of time but was unable to complete the repair myself. Carlos initially came to diagnose the situation. He returned with Syress who had an alternative fix method. This saved the job tremendous time and saved us, the customer, hundreds of dollars! Syress clearly demonstrated experience while working professionally. Thank you for the help!”
Owner Response:
“Thank you for taking the time to share your positive experience with Syruss and Carlos. We are glad to hear that they were able to efficiently resolve your issue and save you money in the process. It is our goal to provide professional and effective service to all of our customers.”
- Mark R.via Google
Owner Response:
“Yveline, Thank you for taking the time to send this 5 star review. We're glad that you were very satisfied with our services. Thank you for working with us at Mr. Appliance of King of Prussia, and we hope you have a great day!”
- Chris B.via Google
Owner Response:
“Thank you so much for taking the time to leave us a 5-star review, Christopher! We are thrilled to hear that you had a positive experience with Mr. Appliance of King of Prussia. We appreciate your support and look forward to serving you again in the future.”
- Richard C.via Google
“This is the 2nd time I’ve called Mr Appliance and Syruss has been by to address an issue. He was quick to diagnose the issue and had the needed equipment on hand to fix the problem. The experience couldn’t have gone better.”
Owner Response:
“Thank you for taking the time to share your positive experience with Mr. Appliance of King of Prussia. We are thrilled to hear that Syruss was able to quickly diagnose and fix the issue for you. We appreciate your continued trust in our services and look forward to assisting you in the future.”
- Colleen S.via Google
“Great service fast, efficient, and curious ...”
Owner Response:
“Thank you for taking the time to share your experience with us, Colleen. We are pleased to hear that you found our service to be fast, efficient, and courteous. If you ever need assistance in the future, please do not hesitate to reach out.”
- Denise R.via Google
Owner Response:
“Our team thanks you for taking the time to leave us your review! We are so happy to hear that you had a fantastic experience with our team at Mr. Appliance of King of Prussia. Have a great day!”
“Excellent service. Intelligent call receptionist, was able to book appointment within a few days. And Carlos the technician came ready with the parts to replace my oven igniter very quickly. Polite, willing to answer questions and no mess left behind. Very happy”