Discover what our customers have to say about their experience with us. From insightful feedback to honest opinions, this page is a testament to our commitment to providing exceptional customer service.
What People Are Saying About Mr. Appliance of Charleston
Real Stories, Real Results
- Wade Manakervia Google
- Dwayne Taylorvia Google
- Doug Carlsonvia Google
“Nice service tech, on time & very helpful”
Owner Response:
“Thank you for your review, Mr. Carlson. Our primary goal, on every call, is to help. Sometimes that is a repair, sometimes it is sharing information. But we want to help. Thank you for using Mr. Appliance!”
- Gabriella Marshteinvia Google
“Joe was our repair guy and he did an outstanding job! We’ve gone months without water or ice in our fridge because other repair guys couldn’t figure out what was wrong and Joe figured it out within 30 minutes. Came back a few days later with the part we needed and within another 30 minutes fixed the fridge. We also got lucky cause he was able to fix our dryer the day of. This company is amazing and I highly recommend them. It’s just a shame I didn’t know about them sooner.”
Owner Response:
“Thank you for this great review, Ms. Marshtein! We are glad you know about us now! Joe is a highly knowledgeable technician and we are happy he is on our team. We greatly appreciate your recommendation and thank you for using Mr. Appliance!”
- Charlie Lybrandvia Google
“Your tech came out (he was prompt & courteous). Gave us a price. I felt like the price was reasonable. My wife wanted to buy a new unit so if you've ever been married, you know it's a losing battle to argue over things like this. Your Tech was gracious and understood so we paid him $150.00 service fee and he left. I'm sorry we didn't take is advice and fix it. Charlie”
Owner Response:
“Thank you for your review, Mr. Lybrand! We always want to do the repairs as well, but that is up to our customers. As far as the decision making hierarchy in our customers' homes, that is also up to them. ;) We were happy to help as best we could. Thank you for using Mr. Appliance!”
- Terrian Wrightvia Google
Owner Response:
“Thank you for your review, Terrian! These are very helpful to our business!”
- Donna Shawvia Google
“I really appreciate the time and effort that Mr Appliance spent on fixing my refrigerator and getting my ice maker working again. A special shout out to Joe for hanging in there and getting it all working again. I highly recommend them and so happy to have found them ...”
Owner Response:
“Thank you for your review, Ms. Shaw! We were happy to help with your refrigerator. Joe is a great technician and at the end of the day, we want our customers happy with the outcome. We are happy you found us, too! We greatly appreciate your recommendation and thank you for using Mr. Appliance.!”
- Trish Bendervia Google
“Gave a 2 hour arrival window (rare for service work) and arrived on time. Diagnostics were affordable and repairman was professional, neat, and friendly. Highly recommend this company.”
Owner Response:
“Thank you for your review, Ms. Bender! We try our best to keep that schedule in line for our customers' convenience. I'm glad we were able to help with your Whirlpool dishwasher. Thank you for your recommendation and thank you for using Mr. Appliance!”
- Kitti Mullinsvia Google
“They were always on time, polite & knowledgeable In addition they immediately knew how to repair our refrigerator. Two visits by two people from another company had come to look at it but neither one was able to offer a solution. I would call Mr Appliance again for any appliance I have & I would recommend them to everyone.”
Owner Response:
“Thank you for this great review, Ms. Mullins! We were happy to get your refrigerator working properly again. We are proud to have earned your future business and your recommendation. Thank you for using Mr. Appliance!”
- Deborah Simmonsvia Google
Owner Response:
“Thank you for your review, Ms. Simmons. These are very helpful to our business. Thank you for using Mr. Appliance!”
- Lisa Proudvia Google
“Most companies were booked a week or two out, but Mr Appliance was able to come the next day and fix our ice machine issue. Thanks!”
Owner Response:
“Thank you for your review, Ms. Proud! We try, as best we can, to have the staff needed to be able to get to our customers within a day or two. We are not 100% successful on that, but that is our goal. We appreciate the opportunity to help. Thank you for using Mr. Appliance!”
- Jonathan Rabrokervia Google
“Mike at Mr. Appliance SC gets it DONE. I own a rental house in Charleston, and landlords that care about their tenants live-and-die on maintenance and continuance of function on and in their properties. A broken appliance can be the harbinger of doom in my world, but fortunately Mike, Joe (the technician), and this company in general does its very-best to get you a thorough repair in an expeditious manner. I’m a budding customer for life.”
Owner Response:
“Thank you for this great review, Jonathan! We have managed to earn the trust of a number of property managers in the area and are thrilled to add you to that list. We recognize the impact these appliances can have on tenants and do our best to resolve the issue as quickly as possible. We will do our best to solidify that customer for life status!”
- Kitti Mullinsvia Google
“On time, polite & very knowledgeable”
Owner Response:
“Thank you for your review, Ms. Mullins! We will take those descriptors every time! Thank you for using Mr. Appliance!”
- Andrea Vonlehevia Google
“Great job !!!!”
Owner Response:
“Thank you for your review, Andrea! That is our plan, every time. Thank you for using Mr. Appliance!”
- Kenny Guillaumevia Google
Owner Response:
“Thank you for your review, Ms. Guillaume! We were happy to help with your Maytag dryer. Thank you for using Mr. Appliance!”
- Michael Snipesvia Google
“My refrigerator freezer went out and would not freeze. I called this man, Mike and ask him if he could send out a diagnostic person. He asked me several questions and after these questions, his response was, sir, you need to just buy a new unit yours is too old to repair. I appreciate his honesty and his information. He spent a good 15 minutes on the phone with me and did not profit this time, but you can bet I’ll put him down for any future repairs I might have.”
Owner Response:
“Thank you for your review, Mr. Snipes! We are an appliance repair company. Our success depends on us successfully repairing appliances. That said, our number one priority is to provide our customers with the information they need to make the appropriate decision for themselves regarding their appliances. In some cases, not many, but some, we can determine that a repair is a highly unlikely outcome due to parts availability or reported problem. We are proud to have earned your future business. Thank you for reaching out to us and supporting us with this review! ”
- Jade Hughesvia Google
Owner Response:
“Thank you for your review, Ms. Hughes! I'm glad we were able to get your GE dryer working properly again. Thank you for using Mr. Appliance!”
- Alexandra H Daghervia Google
“Called Mr. Appliance when my refrigerator stopped working . Mike was very helpful : he had a technician at my house within ONE hour ( he could tell I was desperate). The Technician: Drew , knew what to do & fixed the problem in no time . I would recommend Mr Appliance and they would be the first place to call if I have another problem ..”
Owner Response:
“Thank you for your review, Ms. Dagher! We can't always get to our customers THAT quickly, but I'm happy we were able to do so for you! Thank you for your recommendation and we are proud to have earned your future business. Thank you for using Mr. Appliance!”
- Tracy L Huntervia Google
“Prompt, professional and did a great job!”
Owner Response:
“Thank you for your review, Tracy! Speedy expert service is our tagline, so it sounds like we lived up to it. Thank you for using Mr. Appliance!”
- Monica Goldsteinvia Google
“I was very happy with my repair. I am so glad that I don’t have to buy another dryer. The technician was knowledgeable and excellent in the repair. I was given a warranty which I am very glad about. I highly recommend Mr. Appliance.”
Owner Response:
“Thank you for your review, Ms. Goldstein! All of our residential repairs come with a 1-year warranty on the repair. We stand behind our work. We greatly appreciate your recommendation! Thank you for using Mr. Appliance!”
- Evan Zuckertvia Google
“Great work and communication to get our new grill up and running - Thank you.”
Owner Response:
“Thank you for your review, Mr. Zuckert! No appliance is more important to work correctly heading into this season than the grill!! We were happy to help. Thank you for using Mr. Appliance!”
- Kenneth Brownvia Google
Owner Response:
“Thank you for your review, Mr. Brown! These are very helpful to our business. Thank you for using Mr. Appliance!”
- Herb Fostervia Google
“Appliance service professional, Joe, took his time to explain the problem with our junk Frigidaire Combo microwave/oven and offered an alternative solution to replacing this unit for the 4th time. He repaired our junk Frigidaire stove hood in a timely manner. He was very knowledgeable, courteous, and on time.”
Owner Response:
“Thank you for your review, Mr. Foster! Most of our customers make the decision whether to repair their appliance, or replace it based on what is needed. But sometimes, there is a middle solution. Our true goal is to help our customers make the best decision given the relevant information. Joe is certainly very knowledgeable and I'm glad he was able to help. Thank you for using Mr. Appliance!”
- Marry Hjermstadvia Google
“Joe was incredibly helpful and great to work with. Mike also did a fantastic job of being accommodating and helpful. They were both extremely knowledgeable and I would use them again!”
Owner Response:
“Thank you for your review, Ms. Hjermstad! We were happy to help with your washer. When an appliance stops working, it is very disruptive to your life. The last thing we want is for our interactions to add to the disruption. We are proud to have earned your future business. Thank you for using Mr. Appliance!”
- Ginger Greenvia Google
“Mr Appliance did a terrific job! They were timely, professional and thorough. Accommodated me quickly and fixed the problem within an hour! Kudos!”
Owner Response:
“Thank you for this great review, Ms. Greene! We make every effort to help our customers as quickly as possible, and if we can do so in the manner you describe, we have fulfilled our mission. Thank you for using Mr. Appliance!”
- Jamie Warringtonvia Google
“Mr. Appliance and their team are the BEST”
Owner Response:
“Thank you for this review, Mr. Warrington! I mean... we try our best every day. We could not be more proud receive that moniker. We were happy to help with your Kenmore washer. Thank you for using Mr. Appliance!”
- Micheal Tapertvia Google
“Jason was a consummate professional. He diagnosed the problem with my refrigerator, returned with the parts, and installed them when he did he would!I will use him again & I would recommend he and his company without reservation.”
Owner Response:
“Thank you for this great review, Mr. Tapert! We are proud to have earned your future business and greatly appreciate your recommendation. Thank you for using Mr. Appliance!”
- Elizabeth Toddvia Google
Owner Response:
“Thank you for your review, Ms. Todd! These are very helpful to our business! Thank you for using Mr. Appliance!”
- Carol Martinvia Google
“Professional, knowledgeable, efficient and reasonable. Very pleased.”
Owner Response:
“Thank you for your review, Ms. Martin! We are always very pleased to be described by those words! Thank you for using Mr. Appliance!”
- Richard Danielvia Google
Owner Response:
“Thank you for your review, Mr. Daniel! These are very helpful to our business. Thank you for using Mr. Appliance!”
“Best repair experience I’ve ever had. Mike in dispatch was awesome and so was Drew the repair tech. Very professional, courteous and respectful on the repair of our dryer.”
Owner Response:
“Thank you for this great review, Mr. Taylor! Our entire team wants our customers to be taken care of as quickly and as professionally as possible. We love to hear when our customers feel we were successful in that. Thank you for using Mr. Appliance!”