Discover what our customers have to say about their experience with us. From insightful feedback to honest opinions, this page is a testament to our commitment to providing exceptional customer service.
What People Are Saying About Mr. Appliance of Champaign
Real Stories, Real Results
- Andy W.via Google
- Danielle B.via Google
Owner Response:
“Thanks for your great rating of our appliance repair services, Danielle! Mr. Appliance of Champaign”
- Lilyan L.via Google
“Lawrence was awesome! On time, professional and explained everything I needed to know. Fixed my stove top in. Matter of moments. I highly recommend.”
Owner Response:
“We're delighted to hear that Lawrence did a fantastic job whipping your stovetop into shape, Lilyan! We'll let him know you appreciate his efforts. Thank you for recommending us! Mr. Appliance of Champaign”
- Kimberly H.via Google
“Our tech was fast. Polite. He also explained the process of checking our appliance. Will definitely refer family and friends for their service if needed.”
Owner Response:
“Thank you for recommending us, Kimberly! We're happy to hear that our service professional clearly communicated his work to you. We appreciate the opportunity to serve your appliance repair needs. Mr. Appliance of Champaign”
- Marvis R.via Google
“Excellent experience from the reception desk to definitely Laurence who did the diagnostic appointment and then the repair. He is very professional and would definitely recommend them because of his expertise with LG refrigerators. I would not advise anyone to purchase LG refrigerator this one is only 7 months old but Would highly recommend Mr Appliance”
Owner Response:
“Marvis, thank you for recommending us! We're glad we could ensure a positive experience from start to finish, and it's wonderful to hear that Laurence did a great job repairing your LG refrigerator. We look forward to passing your appreciation along, and we're here should you need us again! Mr. Appliance of Champaign”
- Joy P.via Google
“Trevor was very patient with us, friendly and very quick to resolve the issue!”
Owner Response:
“Joy and Joy, thank you for your feedback! We're glad Trevor did a wonderful job getting your appliance up and running again for you and that he did so with a smile. We'll be sure to pass your appreciation along! Mr. Appliance of Champaign”
- Donald B.via Google
Owner Response:
“Thank you for your great rating of our appliance repair services, Butch! Mr. Appliance of Champaign”
- Elena P.via Google
“The technician was very professional and did a terrific job.”
Owner Response:
“That's what we love to hear, Elena. We're happy to know that our service professional did a great job with your appliance repair! Thanks for sharing! Mr. Appliance of Champaign”
- Ken B.via Google
“Service technician was very good 👍. Repair part supply was quick & installed quickly. Excellent all around.”
Owner Response:
“Ken, we’re glad to hear everything from the part delivery to the repair itself went smoothly. We really appreciate you sharing your experience with our service at Mr. Appliance! Thank you! Mr. Appliance of Champaign”
- Cameron M.via Google
“Someone was able to get out to our house quickly and had our appliances fixed within a few days! Kind and respectful technician.”
Owner Response:
“Thank you for your review, Cameron! We're happy to hear our prompt and reliable appliance services earned your trust! Mr. Appliance of Champaign”
- Jewelvia Google
“Came out same day. Correctly diagnosed the problem with my fridge. A part had to be ordered which took a few weeks, but my fridge is fixed and working perfectly for a lot less than purchasing a new refrigerator.”
Owner Response:
“Jewel, we’re glad we could get your fridge repair started the same day and save you the cost of a new one. Thanks for hanging in there while the part came in, and for trusting Mr. Appliance of Champaign! Mr. Appliance of Champaign ”
- Charles L.via Google
“We purchased a propane stove and dryer, both needed conversion from natural gas to propane. After some searching we finally found Mr. Appliance and what a great job. Thank you Thomas.”
Owner Response:
“Charles, we're glad we could convert your stove and dryer to propane for you. We'll be sure to let Thomas know you appreciate his expertise. Thanks for giving us a call! Mr. Appliance of Champaign”
- Steve C.via Google
“Fast and reliable service. They always seem knowledgeable and fair with their pricing. I highly recommend.”
Owner Response:
“Thank you for your recommendation, Steve, and for making us your go-to for all your appliance repair needs. We are grateful to earn your trust! Mr. Appliance of Champaign”
- Jim B.via Google
“Our technician Jeff was most excellent. Very knowledgeable and very good at his job. Highly recommended!”
Owner Response:
“We are happy to hear that Jeff's expertise came in handy in repairing your appliance, Jim. We'll let him know you are happy with his work. Thank you for your recommendation! Mr. Appliance of Champaign”
- Sara R.via Google
“Our technician was great, worked quickly and explained the issues well. We will use again in the future!”
Owner Response:
“Thank you, Sara! We're glad to be your go-to call for any future appliance needs! Mr. Appliance of Champaign”
- Susan V.via Google
“The problem was diagnosed quickly and the repair completed in a timely fashion. The charge seemed reasonable.”
Owner Response:
“It was our pleasure to make your experience with us a seamless one, Eric, and expertly repair your appliance. Thanks for giving us a call! Mr. Appliance of Champaign”
- Lori D.via Google
“Timely, prompt, and Excellent customer service!”
Owner Response:
“Lori, thank you for your five-star feedback! We're grateful to serve your appliance repair needs. Mr. Appliance of Champaign”
- Donna M.via Google
“Serviceman was here right on time and very pleasant. Work completed in timely fashion.”
Owner Response:
“Thank you for your review, Donna! We're here to provide prompt and reliable appliance services, and we hope you'll give us a call with any future needs! Mr. Appliance of Champaign”
- Larry K.via Google
“The service was prompt and they worked with us on splitting up the bill into two payments. The service technician, Laurence, was very knowledgeable and friendly. Hi praise for Laurence.”
Owner Response:
“Larry, thank you for your feedback! We're glad that Lawrence did a fantastic job getting your appliance up and running again. It is our pleasure to work with you on a payment plan. We'll be sure to pass your comments along, and we hope to help you again. Mr. Appliance of Champaign”
- Tammy H.via Google
“Excellent service from the first phone call! Technician (Lawrence)was knowledgeable, explained the issue with my refrigerator/freezer ordered parts and made repair. He was on time, cleaned up during and after repair also very respectful of my time and home. I would recommend this company for appliance troubleshooting & repair. Office staff also very courteous.”
Owner Response:
“Thank you for recommending us, Tammy! It was our pleasure to make your experience with us a positive and seamless one every step of the way. We're happy to hear that Lawrence clearly communicated the issue with your refrigerator and freezer to you and expertly repaired it. Aside from your repaired appliance, you shouldn't know we were there at all! We'll be sure to let Lawrence know you appreciate his help. Mr. Appliance of Champaign”
- Margie C.via Google
“The technician that came out was very friendly and my dryer was fixed the same day”
Owner Response:
“We're glad we could come and repair your dryer for you, Margie! Thank you so much for giving us a call, and we hope to help you again. Mr. Appliance of Champaign”
- Michaels C.via Google
“Thomas is a Good Technician.”
Owner Response:
“We appreciate you taking the time to share your positive review. It’s great to hear Thomas made a solid impression. Thanks for choosing Mr. Appliance! Mr. Appliance of Champaign”
- Curtis S.via Google
- Tonia P.via Google
“Jeff was amazing. Quick, efficient, friendly and very knowledgeable. He shared tips to help my appliances last longer. So happy I called and a wonderful service.”
Owner Response:
“Thank you so much for your review, Tonia! We're glad to hear you appreciated Jeff's expertise and tips for how to keep your appliances running smoothly. We appreciate the opportunity to serve you, and we hope you'll call if you need us again in the future! Mr. Appliance of Champaign”
- Bruce P.via Google
“They were very professional and knowledgeable about my appliance. The repair was done timely and sooner than expected.”
Owner Response:
“Thank you, Bruce. It's terrific that your service was seamless! We're grateful you chose us for your appliance repair needs. Mr. Appliance of Champaign”
- Sharon I.via Google
Owner Response:
“Thank you for your excellent review, Sharon! If you need us to whip those appliances back into shape in the future, please don't hesitate to reach out! Mr. Appliance of Champaign”
- William E.via Google
“Great job and great work and great service”
Owner Response:
“Thank you, William! We're proud to earn your five stars and your trust in our appliance repair services. Mr. Appliance of Champaign”
- Katharine A.via Google
“Trent was very helpful. He fixed the problem easily and explained why it wasn’t working. Very professional quick service.”
Owner Response:
“We're happy to hear that Trent took the time to share what happened to your appliance with you. We'll let him know you appreciate his help. Thank you for your review! Mr. Appliance of Champaign”
- Judith F.via Google
“My technician looked beyond the issue of my ice maker leaking and found my fan was about to go out which would have lead to the compressor failure needing a new refrigerator. Also this company sent name & pic of my technician. Love it Thank you”
Owner Response:
“Judith, it's our pleasure to let you know who will be arriving for your service so that you can feel safe with us in your home. We're glad that our service professional's expertise came in handy in reparing your ice maker and fridge, saving you money down the road. We are grateful to earn your satisfaction. Thank you for giving us a call! Mr. Appliance of Champaign”
- Tina H.via Google
“Fantastic customer service - responsive - updates - very impressed!”
Owner Response:
“Thank you for your review, Tina! We're here to lighten your load, and we're delighted that our responsive communication has earned your trust in us. Please don't hesitate to reach out with future appliance needs! Mr. Appliance of Champaign”
“Great job!”
Owner Response:
“Thank you, Andy! We're always here for your future appliance needs! Mr. Appliance of Champaign”