Discover what our customers have to say about their experience with us. From insightful feedback to honest opinions, this page is a testament to our commitment to providing exceptional customer service.
What People Are Saying About Mr. Appliance of Carroll County
Real Stories, Real Results
- Philip M.via Google
- bryan S.via Google
Owner Response:
“Hi Bryan! Thank you for the great feedback and for choosing Mr. Appliance!”
- Steven S.via Google
“On time and explained the issues”
Owner Response:
“Customer service and your full satisfaction are our #1 priority here at Mr. Appliance! We're so grateful that you were pleased with the service you received and thank you for the feedback!”
- Holly M.via Google
“Scheduling, communication, and the repair were straight forward and on a professional level. This company operates in a way to keep its customers happy in the long term. Our tech, Hyon, is friendly and knowledgeable---when the washing machine was not displaying what we thought was the problem, he went the extra mile to investigate other aspects and found the actual issue. We will be using this company again as the need arises.”
Owner Response:
“Customer service and your full satisfaction are our #1 priority here at Mr. Appliance! We're so grateful that you were pleased with the service you received and thank you for the feedback!”
- Janet O.via Google
Owner Response:
“Hi Janet! Thank you for the great feedback and for choosing Mr. Appliance!”
- Marcus H.via Google
Owner Response:
“We appreciate your feedback! Thank you for choosing Mr. Appliance!”
- Diann W.via Google
Owner Response:
“Hi Diann! Thank you for the great feedback and for choosing Mr. Appliance!”
- Laura T.via Google
“I used Mr Appliance for my home and for my vacation home. Both times great service. My refrigerators got fixed and that saved me the trouble of buying new ones.”
Owner Response:
“Customer service and your full satisfaction are our #1 priority here at Mr. Appliance! We're so grateful that you were pleased with the service you received and thank you for the feedback!”
- Andy F.via Google
“Recommended your services to my neighbor”
Owner Response:
“We appreciate your feedback! Thank you for choosing Mr. Appliance!”
- mike G.via Google
Owner Response:
“We appreciate your feedback! Thank you for choosing Mr. Appliance!”
- Michael S.via Google
“Thank you Glen for everything you did . Very good technician”
Owner Response:
“Hi Michael! Thank you for the great feedback and for choosing Mr. Appliance!”
- Jon T.via Google
“I reached out to Mr. Appliance for an issue with my GE double wall oven. Although the process to remedy the issue turned into a 5 week ordeal, the technicians and Ed the owner were very professional and open about the difficulties in fixing the ovens. Every possible effort was made to fix the oven, including the installation of 3 new parts based on diagnostics and direct input from GE. In the end, the oven could not be repaired for unknown reasons - something I believe is an issue with GE’s appliance functionality. What stood out most to me was Ed’s complete honesty and fairness in their failure to deliver on a repaired appliance in a quick and easy manner. Ed called me personally to explain and did not charge me for parts or labor. This type of honesty is so rare in today’s service industry and Mr. Appliance of Howard County has earned my future business.”
Owner Response:
“Thanks for the great review, Jon! We’re so thrilled you were pleased with the service and appreciate you taking the time to let the world know!”
- Steve B.via Google
“Problem solved”
Owner Response:
“We appreciate your feedback! Thank you for choosing Mr. Appliance!”
- Donald C.via Google
“The technician arrived promptly within the expected schedule. He explained the problem so we could understand easily. He explained why a specific part was required and as soon as it was received I received an email and he returned to complete the repair promptly. Very satisfied with results. Would not hesitate to contact this company if needed in the future.”
Owner Response:
“Hi Donald! Thank you for the great feedback and for choosing Mr. Appliance!”
- Kathleen O.via Google
“I highly recommend Mr. Appliance. Mr. Khon was polite and professional. He was able to diagnose the problem quickly. Then, he picked up the part, installed it and had the washer working. Same day service and repair is very much appreciate. This was more than "5 star" service. Without hesitation, I recommend Mr. Appliance.”
- Precious M.via Google
- David J.via Google
- Marina S.via Google
- Mary M.via Google
- Nancy D.via Google
“Repair tech was professional and personable. He kept testing until he found the real problem and successfully installed the new part. We're back in business! Bosch dishwasher - just out of warranty. Valve filled with grit from our well - had no clue! And crack in the supply tube.”
- Sandy W.via Google
“Very prompt and knowledgeable!”
- Franklin W.via Google
- Frannie D.via Google
“I called later in the afternoon and received service the next day. The technician was courteous and knowledgeable. When I have appliance problems again Mr. Appliance will be the one I will be calling.”
- Sally C.via Google
“Mr Glenn is friendly, very experienced, he did an excellent job (thorough and fast) and the price was reasonable. I will gladly recommend him to others.”
- Raphael R.via Google
“Great service”
- SR B.via Google
Owner Response:
“Thank you for taking the time to give us this 5-star review. We appreciate your business!”
- TTimothy S.
“The service tech was very professional”
- KKelly C.
“The tech was friendly. I was told my machine couldn't be fixed because the part (main control) is no longer available, even though the unit is only 8 years old.”
- AAnn C.
“Prompt and professional”
- CCindy M.
“Very professional and helpful”
Owner Response:
“We appreciate your feedback! Thank you for choosing Mr. Appliance!”