Skip to Main Content Skip to Footer Content

Our Values

About Mr. Appliance: Our Values

Mr. Appliance® locations share a Code of Values and culture to live by, which outlines how we work and live our daily lives.

About Mr. Appliance: Our Values
A black work bag with the Mr. Appliance logo on it and a Mr. Appliance service professional's feet, with baggies over their shoes.

Code of Values

Mission: To create encore experiences that customers can't wait to share with others.

Vision: To be the appliance service leader renowned for integrity and dependability.

We Live Our Code of Values By R.I.C.H.

Respect

  • Treating others as we would like to be treated.

  • Listening with the intent to understand what is being said and acknowledging that what is said is important to the speaker.

  • Responding in a timely fashion.

  • Speaking calmly and respectfully, without profanity or sarcasm.

  • Acknowledging everyone as right from their own perspective.

Mr. Appliance service professional smiling in an outdoor setting.

R

Integrity

  • Making only agreements we are willing, able and intend to keep.

  • Communicating any potentially broken agreements at the first appropriate opportunity to all parties concerned.

  • Looking to the system for correction and proposing all possible solutions if something is not working.

  • Operating in a responsible manner: "Above the line…"

  • Communicating openly and with purpose.

  • Asking clarifying questions if we disagree or do not understand.

  • Never saying anything about anyone that we would not say to him or her.

Mr. Appliance service professional shaking hands with a customer in his home.

I

Customer Focus

  • Continuously striving to maximize internal and external customer loyalty.

  • Making our best effort to understand and appreciate the customers' needs in every situation.

Mr. Appliance service professional viewing a tablet with a customer next to her washing machine.

C

Having Fun In The Process!

Mr. Appliance service professional seated at a table with a customer and viewing a tablet.

H

Service You Can Trust!

Let us know how we can help you today.

Helpful Resources

Use our helpful resources to learn appliance tips and tricks. The more you know about your appliances, the better you can take care of them and avoid premature replacement.

  • Title graphic for the best cities to buy a smart home.

    The Best Cities to Buy a Smart Home

    Welcome to the future of living—where your home isn't just smart, it's practically psychic! Picture this:

    Jun 30 2025
  • A person uses their washing machine after getting rid of washing machine smells.

    Washing Machine Smells and How To Get Rid of Them

    Did you know that bacteria are introduced into washing machines from dirty clothing, household linens, and incoming water?

    Jun 02 2025
  • Person holding a dirty bowl after a wash cycle

    Dishwasher Not Cleaning Dishes? Here’s What to Do

    Is your dishwasher not cleaning well lately? That can be a serious problem if you’re a busy person. There are several possib

    Jun 02 2025