Discover what our customers have to say about their experience with us. From insightful feedback to honest opinions, this page is a testament to our commitment to providing exceptional customer service.
What People Are Saying About Mr. Appliance of West Omaha
Real Stories, Real Results
- Ann D.via Google
- Toni H.via Google
“Brad did a great job fixing our fridge! He was friendly and knowledgeable and got the job done quickly. Much appreciated! Would highly recommend.”
- MATT G.via Google
“Great experience! Upfront about how the cost work, cane next day and fixed my dryer on the spot.”
- Mike W.via Google
“Eric, our technician, was prompt, knowledgeable, and thorough. Thanks for the great work!”
Owner Response:
“Michael, That's wonderful to hear! We're so glad Eric provided you with prompt, knowledgeable, and thorough service. We'll be sure to pass along your thanks for the great work!”
- Clint H.via Google
Owner Response:
“Thanks Clint for taking the time to leave us an awesome review!”
- Rodney U.via Google
“Great experience, Brad did a great job with the service!”
Owner Response:
“Thank you for your positive review, Rodney! We're glad to hear that we were able to resolve the issue quickly after ordering the parts. Your satisfaction is our priority and we appreciate your feedback!”
- Eric M.via Google
“Repairman that came to my house was very helpful. He diagnosed the problem quickly, got the needed part, and fixed the issue quicklik.”
- Todd R.via Google
“excellent timely service and Brad is the best!!”
- Richard F.via Google
“Excellent, timely service@”
Owner Response:
“Thank you for your positive feedback! We're glad to hear that you experienced excellent and timely service. Your satisfaction is our priority, and we look forward to serving you again in the future.”
- Kevin C.via Google
“Very detailed and same day service. Fridge back up and running. Than you Mr Appliance for your great service!!”
Owner Response:
“Thank you for your wonderful review, Kevin! We're thrilled to hear that you received detailed same-day service and that your fridge is back up and running. Your satisfaction is our top priority, and we appreciate your recognition of our team's efforts. Thank you for choosing Mr. Appliance!”
- Tom K.via Google
“Very professional and exceeded my expectations!”
Owner Response:
“Thank you for your fantastic feedback! We're thrilled to hear that we exceeded your expectations and delivered a professional experience. Your satisfaction is our top priority, and we look forward to serving you again in the future.”
- Angie W.via Google
“Eric did a wonderful job fixing our dryer! So knowledgeable and pleasant! Thank you!”
Owner Response:
“Thank you for your wonderful feedback, Angie! We're thrilled to hear that Eric provided excellent service and fixed your dryer efficiently. Your appreciation means a lot to us, and we look forward to serving you again in the future!”
- Ashley N.via Google
Owner Response:
“Thank you for your 5-star rating! We appreciate your support and look forward to serving you again.”
- Guest M.via Google
Owner Response:
“Thank you for your fantastic rating! We appreciate your support and are glad to hear you had a great experience. We look forward to welcoming you back soon!”
- Amy B.via Google
“Wow! I emailed Mr. Appliance first thing in the morning when my Whirlpool washing machine was stopping and posting codes. Mr. Appliance called me as soon as they opened and scheduled a service call for the same day! Eric arrived as scheduled, evaluated the washer and has a solution ASAP! The next day, he has the part needed and got the machine up and running in good time! Thank you for your prompt attention to my request and for fixing the washer accurately so I could get all of my piled up laundry completed!”
Owner Response:
“Thank you for your fantastic review, Amy! We're thrilled to hear about your positive experience with Mr. Appliance and Eric's prompt service. It's great to know we could get your washing machine back up and running efficiently so you could tackle your laundry. We appreciate your feedback and hope to assist you again in the future if needed!”
- Jim O.via Google
“Service was great! Thank you.”
Owner Response:
“Thank you for your kind words, Jim! We're thrilled to hear you had a great experience with our service. Your satisfaction is our priority!”
- Mary A.via Google
“Eric was a very professional and knowledgeable technician. He was extremely thorough in diagnosing the issues with my wall oven and it was a pleasure having him resolve the repairs to the oven!”
Owner Response:
“Thank you for your wonderful feedback, Ken! We're glad to hear that Eric provided you with professional and thorough service. Your satisfaction is our priority, and we appreciate you sharing your positive experience!”
- Mikevia Google
“He knew exactly how to diagnose and exactly how it happened and exactly how to fix it. I should also say that Mr. Appliance arrived at my house within an hour of my calling them. Fantastic! Saved everything in my fridge/freezer. I can't thank you enough!!!”
Owner Response:
“Thank you for your positive review, Mike! We're glad to hear that our technician was able to diagnose and fix the issue effectively. Your satisfaction is our priority, and we appreciate your trust in our services!”
- Matthew H.via Google
Owner Response:
“Thank you for your 5-star rating, Matthew! We appreciate your support and look forward to serving you again.”
- Theresa D.via Google
Owner Response:
“Thank you for your 5-star rating, Theresa! We appreciate your support and look forward to serving you again.”
- Laura M.via Google
Owner Response:
“Thank you for the 5-star rating, Laura! We appreciate your support and look forward to serving you again.”
- Melinda S.via Google
Owner Response:
“Thank you for your 5-star rating, Melinda! We appreciate your support and look forward to serving you again.”
- Kristi H.via Google
Owner Response:
“Thank you for the 5-star rating, Kristi! We're glad to know you had a great experience with us. Your support means a lot!”
- Patrick T.via Google
“Very thorough. Extremely courteous. Would not hesitate to rehire for any appliance need.”
Owner Response:
“Thank you for your fantastic feedback, Patrick! We're glad to hear you found our service thorough and courteous. Your satisfaction means a lot to us, and we appreciate your willingness to rehire us for any future appliance needs.”
- Armando H.via Google
“Here’s a story you don’t hear often. I had dishwasher that was leaking water from the bottom. It was a total of five visits with two different techs, trying to figure out what the problem was. The problem couldn’t be identified and most likely due to a crack in the dishwasher itself however, during the whole situation, the techs were very professional. The owner reached out and discussed what the next steps were about being able to fix the issue itself. He refunded the money that was spent trying to fix it and was very kind throughout it all. They definitely live up to their warranty when fixing an issue. In the future, they will be my number one option with any other problems that arise in the future.”
Owner Response:
“Thank you for sharing your experience, Armando! We appreciate your understanding and patience throughout the process. It's great to hear our team provided professional service and support. We look forward to assisting you with any future appliance issues!”
- Gerald H.via Google
“Eric did a great job. Thanks!”
Owner Response:
“Thank you for your great feedback, Gerald! We're glad to hear that Eric provided you with excellent service. Your appreciation motivates our team to keep up the good work!”
- Jennifer K.via Google
“Hired them to diagnose and repair a commercial oven. Had made some calls to places that do strictly commercial and they were more expensive. These guys were communicative and professional and got the job done quickly.”
- Amy P.via Google
“Our Mr. Appliance Eric did a great job repairing our double oven. He went above and beyond when he wasn’t content with the 5-10 degree temperature variation of our oven. We will definitely use Mr. Appliance for all of our appliance repairs if needed.”
Owner Response:
“Thank you for taking the time to share your positive experience, Amy! We're thrilled to hear that Eric exceeded your expectations with the repair of your double oven. Your trust in us for future appliance repairs means a lot, and we look forward to assisting you again when needed!”
- Ann D.via Google
“Great service from both Eric & Brad. Got my washing machine parts replaced and ready to work for several more years.”
Owner Response:
“Thank you for your wonderful review, Ann! We're pleased to hear that Eric and Brad provided great service and got your washing machine up and running. We appreciate your support and look forward to assisting you again in the future!”
- Pamela N.via Google
Owner Response:
“Thank you for your 5-star rating, Pamela! We appreciate your support and look forward to serving you again in the future.”
“The repairman was knowledgeable, fast, friendly, and did a great job!”