4.7/5

1390 Ratings

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Jean Gullage
Jean Gullage via Google

Angel came and repaired our freezer . He was knowledgeable and professional quick and efficient Amazing service !!

Response from Owner

Jean, thank you for sharing your experience! It's great to hear how helpful Angel was at getting your freezer up and running again for you. We appreciate the opportunity to serve you! Mr. Appliance of Tewksbury

Paulo Rodrigues Vasques
Paulo Rodrigues Vasques via Google

Great service, easy to schedule, technician Kevin was well trained and knew what to do, he showed up on time! Thank you for the great service!

Response from Owner

Thank you, Paulo, for your wonderful feedback! We're glad Kevin's expertise came in handy and that he earned your satisfaction by keeping your home in tip-top shape. We'll be sure to share your appreciation with him! Mr. Appliance of Tewksbury

Elizabeth Frey
Elizabeth Frey via Google

Friendly and helpful technician. Would call again for appliance issues!

Response from Owner

Liz, thank you for your great feedback! We're so glad we could whip your appliance back into shape. We look forward to helping you with any future appliance repair issues that may arise! Mr. Appliance of Tewksbury

Ryan Mceniff
Ryan Mceniff via Google

I contacted Mr. Appliance to address an issue with my built-in GE refrigerator. Unfortunately, there was a miscommunication regarding the type of appliance, and when the technician arrived, they realized they couldn't service it, as only a GE-certified technician can work on built-ins. The technician was very apologetic, and I appreciated that there was no charge for the visit, which I found considerate on their part. Overall, the experience was smooth and well-organized. I received a text confirming the appointment with a photo of the technician, which was a great touch for safety. They also gave a courtesy call about 15 minutes before arrival and arrived within the scheduled time window. The technician was knowledgeable, kind, and understanding about the mix-up. As someone who runs a service-based business myself, I understand these things happen. I found Mr. Appliance to be professional and accommodating, and I would feel comfortable reaching out to them for future appliance needs.

Response from Owner

Ryan, thank you for your wonderful review! We apologize for the confusion and mix-up with your repair and appreciate your kindness and patience when we realized our mistake. While we weren't able to repair your built-in GE refrigerator, we're glad we could make the experience a seamless one from start to finish and ensure clear communication about who would be coming to your home. We're grateful you gave us a call, and we look forward to helping you with any future appliance repair needs you may have! Mr. Appliance of Tewksbury

Amy Fox
Amy Fox via Google

We got a prompt appointment, a text with a photo of our technician, Kevin. He let us know when he was on the way and arrived in the window provided. He was really nice, knowledgeable and helpful. Diagnosed the problem, and the repairs needed.

Response from Owner

Hi Amy, thank you so much for this review! We really appreciate you being a loyal customer and helping to share the word about Mr. Appliance. We're here for your appliance repair needs anytime!

Ronald Meltzer
Ronald Meltzer via Google

My wife was extremely happy with the service Anjel provided.

Response from Owner

Hi Ron, thank you for leaving this review for our team. We’re grateful for your support, and we’re glad to see that you were satisfied with our services. Thanks again for choosing Mr. Appliance, and have a great day!

Eleanor Levy
Eleanor Levy via Google

Tech Yves was excellent!

Response from Owner

Hi Alan, thank you for leaving us this review. We're thrilled that you enjoyed your experience. Customer experience and satisfaction is our priority, and your review reaffirms the hard work we put in every day. We appreciate your kind words. Thank you again for choosing Mr. Appliance.

Jill
Jill via Google

Kevin was great. I appreciated how prompt he was, including giving me a call when he was 20 minutes away. He explained everything he was doing and got my dryer fixed during the visit. Professional, knowledgeable, personable and courteous - I would definitely recommend.

Response from Owner

Hi Jill, thank you for your review! We work hard to ensure each customer receives the best possible service, and we were happy to help you!

Jaime Weinberg
Jaime Weinberg via Google

They had to come back twice to fix our issue, but we were not charged any additional money and they came out as soon as they could get someone here. Very happy with their service!

Response from Owner

Hi Jaime, thank you for your review! We're glad you enjoyed your experience with Mr. Appliance. Thanks again for choosing us and have a great day!

David Ryan
David Ryan via Google

I had technician Kevin and was punctual, efficient, skilled, and genuine. Exceeded expectations.

Response from Owner

Hi David, we're pleased that your experience with us was a good one! Thank you for entrusting us with the care of your home and taking a moment to leave this review to share with others. Your review is much appreciated, and we hope you won’t hesitate to let us know how we can serve you in the future.

Jacky Forgan
Jacky Forgan via Google

Very happy with my service! It was the first time I used Mr Appliance of Tewksbury and I would definitely use them again. It was very easy to schedule my appointment on line. And I liked the confirmation texts & emails plus the photo of my technician. I thought it was all very professional & courteous. My technician was great too and I would happily have him return to repair other appliances. He was friendly, polite and knowledgeable. I will be recommending this company to everyone I know.

Response from Owner

Hi Jacky, thanks for taking the time to leave us a review. We're glad you enjoyed your experience working with us. Thanks again for choosing Mr. Appliance as your local appliance repair company and have yourself an awesome day!

Kim osorio
Kim osorio via Google

Kevin Kevin Kevin.. he is the man! He knew exactly what was wrong with my washer and dryer. He was very informative on what would happen next. Ordered the parts immediately and returned quickly. He was prompt with arrival time, friendly and polite ( I'm big on customer service).

Response from Owner

Hi Kim, we're pleased that your experience with us was a good one! Thank you for entrusting us with the care of your home and taking a moment to leave this review to share with others. Your review is much appreciated, and we hope you won’t hesitate to let us know how we can serve you in the future.

DONNA QUAM
DONNA QUAM via Google

Response from Owner

Hi Donna, thank you for taking the time to leave a review! We are so happy that you were satisfied, and we look forward to working with you again in the future.

Stephanie MacBurnie
Stephanie MacBurnie via Google

Response from Owner

Hi Stephanie, thank you for taking the time to let others know about your experience with Mr. Appliance. We work hard to provide our customers with an exceptional customer experience, which includes showing up on time, performing high quality work that we stand behind and cleaning up when we are done. We look forward to helping you with again. Thank you for choosing us!

paula mattucci (PDiddy)
paula mattucci (PDiddy) via Google

Mr Appliance to the rescue. I have a service plan for my stove which I first had Lars service come out initially to take a look at a burner that never really worked. They were there 2 minutes and said need a whole burner assembly kit.. came back took apart my stove and didn’t put it back right didn’t get burner to work said just place another claim and you’ll get a new stove and left me with my range not on straight. SKIP TO…. Kevin from Mr Appliance who I have to start off by saying very professional very nice and listened to me! I was going to cry for what the other place did and he assured me he will do his best. One look at my stove burner and said hmm just might be clogged. He took the burner apart cleaned and replaced it back to the stove and bam we had fire. He then proceeded to correctly replace my stove range back to the correct position. I am so happy I made the choice to call in someone else and this time being Mr Appliance. Kevin thank you so much you really took such a bad situation and made it all better again!

Response from Owner

Hi Paula, thank you for taking the time to leave a review. We’re glad to see that you were satisfied with the work done by our team, and we appreciate your support. Thanks again for choosing Mr. Appliance and have a great day!

Sean Oneil
Sean Oneil via Google

Response from Owner

Hi Sean, thank you so very much for taking the time out of your busy schedule to let others know about your experience. We are so grateful to have had the opportunity to help you with your project. Thank you for choosing Mr. Appliance!

Julie Head
Julie Head via Google

Response from Owner

Hi Julie, thank you for taking the time to leave us this review! We strive to provide our customers with an exceptional customer experience during every appointment, which includes showing up on time, performing high quality work that we stand behind and cleaning up when we are done. We look forward to helping you with all your appliance repair needs. Thank you for choosing Mr. Appliance!

Pierre Caidor
Pierre Caidor via Google

Staff was very patient working with me to schedule appointment. Technician was prompt in checking and repairing the problem.

Response from Owner

Hi Pierre, thank you for your review! We're glad you enjoyed your experience with Mr. Appliance. Thanks again for choosing us and have a great day!

Jose Santos
Jose Santos via Google

Response from Owner

Hi Djsantos, thanks for your review and for choosing Mr. Appliance as your local appliance repair company. We appreciate the support. Have a great rest of your week!

KRISTEN TRAPP
KRISTEN TRAPP via Google

I have a commercial size Sub Zero and required a skilled professional- Damon from Mr Appliance was the perfect person for the job. He took his time, explained everything and ordered parts. Price was fair and the job was done perfectly. I would recommend Mr Appliance for all appliance repairs .

Response from Owner

Hi Kristen, thanks for taking the time to leave us a review. We're glad you enjoyed your experience working with us. Thanks again for choosing Mr. Appliance as your local appliance repair company and have yourself an awesome day!

Total Number of Reviews:1390

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