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What People Are Saying About Mr. Appliance of Rockwall

Real Stories, Real Results

Discover what our customers have to say about their experience with us. From insightful feedback to honest opinions, this page is a testament to our commitment to providing exceptional customer service.

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4.8/5

256 Ratings

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    Bob C.
    via Google
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    Jan N.
    via Google

    “They were good to work around my travel schedule. The technicians were very prompt in their arrival times and very professional. The one who actually fixed my refrigerator came in, went to work, got the job done, cleaned up everything. I’ll be calling them again when I need a repairman.”

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    R G.
    via Google

    “With a complicated Luxury brand, Mr. Appliance diagnosed the problems, procured the parts and installed them in a timely manner and fair price. They were open to discussing what they found and showed me how they determined the problem. We have used them for 7 years now and highly recommend their business.”

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    Debra B.
    via Google
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    Sunny14Ever
    via Google

    “Definitely recommend! Mr Appliance has provided services & repairs on our upright LG front loading washer as well as a Marvel ice maker We have found them to be honest & are so impressed w how they stand behind their work”

    Owner Response:

    “Thank you for your wonderful review, Sunny14Ever! We're thrilled to hear about your positive experience with our service and repairs on your LG washer and Marvel ice maker. Our commitment to honesty and quality work is something we pride ourselves on, and we're glad it resonated with you. We appreciate your recommendation and look forward to assisting you again in the future! Thank you for your business!!”

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    Sylvia F.
    via Google

    Owner Response:

    “Thank you for your wonderful rating! We're thrilled to hear you had a great experience. Your support means a lot to us, and we look forward to serving you again soon. Thank you for your business!!”

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    Tammy W.
    via Google

    “Friendly and Great service!”

    Owner Response:

    “Thank you for your wonderful review! We’re thrilled to hear that you enjoyed our service and found our team friendly. We appreciate your support and look forward to serving you again soon! Thank you for your business!!”

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    Robert R.
    via Google

    “first tech was actually early for appointment . was able to make a temporary repair and get part needed on order . second tech was on time and this time I was better prepared . had pulled dryer to center of kitchen for repair space . he had the part installed and even helped me to get back into laundry room . this was unexpected but deeply appreciated .”

    Owner Response:

    “Thank you for sharing your positive experience, Robert! We're glad to hear that our technicians were punctual and provided excellent service. It's great to know that the temporary repair and assistance in getting your dryer back into the laundry room made a difference for you. We appreciate your kind words! Thank you for your business!!”

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    Carol P.
    via Google

    “Jordan repaired my oven, just as he said he would!”

    Owner Response:

    “Thank you for your wonderful review, Carol! We're thrilled to hear that Jordan was able to repair your oven as promised. Your satisfaction is our priority, and we appreciate your support! Thank you for your business!!”

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    Annette D.
    via Google

    “Absolutely fantastic service. Knowledgeable and corrected a poor install. Polite, on time and left my kitchen spotless. 100% recommend.”

    Owner Response:

    “Thank you for your wonderful feedback, Annette! We're thrilled to hear you had a fantastic experience with our service team. Your recommendation means a lot to us, and we look forward to assisting you again in the future! Thank you for your business!!”

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    Michael K.
    via Google

    Owner Response:

    “Thank you for your 5-star rating, Michael! We're thrilled to have your support and look forward to serving you again. Thank you for your business!!”

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    Wilma P.
    via Google

    “Mr. Appliance was fantastic!! Customer service is 100% on point. Our service tech, Jordan, qas very professional, knowledgeable and got the job done ahead of schedule. If you have an appliance that needs repair...call Mr.Appliance”

    Owner Response:

    “Thank you for your wonderful review, Wilma! We're thrilled to hear that you had a fantastic experience with our team, especially with Jordan. Your recommendation means a lot to us, and we look forward to assisting you again in the future! Thank you for your business!!”

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    Robert S.
    via Google

    Owner Response:

    “Thank you for the 5-star rating, Robert! We appreciate your support and look forward to serving you again. Thank you for your business!!”

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    Pam S.
    via Google

    Owner Response:

    “Thank you for your 5 star review, Pam! It's great that you're satisfied with our business. We appreciate your support! Thank you for your business!!”

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    Jack M.
    via Google

    “Setting the appointment was quick and easy. Jordan showed up on time and went right to work. He quickly fixed the issue with our oven and was on his way. While there, he answered any questions we threw at him regarding how to avoid issues in the future. Highly recommend.”

    Owner Response:

    “Thank you for the high rating and recommendation, Jack! It’s great to hear that Jordan was able to provide you with the necessary service and advice. We look forward to providing you with the same level of excellence in the future.”

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    David A.
    via Google

    “We are very satisfied with the quick, professional, and reliable service provided by Jordan of Mr. Appliance of Rockwall. Jordan diagnosed and repaired our Frigidaire Built-In Microwave Oven one week, and then a couple of weeks later, our Kenmore Oven stopped working and he made a repeat performance, quickly diagnosed and repaired it as well. We are completely satisfied and highly recommend Mr. Appliance of Rockwall and Jordan was most excellent.”

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    Sindy R.
    via Google

    “Cannot say enough good about Mr. Appliance. Jordan gave me an honest assessment and great advice. The repairs were made quickly. The pricing was very reasonable. Friendly, polite, even the dogs approved!”

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    Leah R.
    via Google

    “The technician was on time, polite, professional and quickly handled the problem. He even made sure he cleaned up after the job. I would not only recommend them but would use them again!”

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    Kathy N.
    via Google

    “Easy to communicate with and very accommodating. Able to diagnose and repair appliances on three different occasions (dishwasher, refrigerator, Viking range).”

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    Cameron H.
    via Google
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    Karen N.
    via Google
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    Mike E.
    via Google

    “Excellent service”

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    Kelly N.
    via Google
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    Amanda F.
    via Google

    “Booking was easy online. I got a text with a photo of my technician before he arrived. He showed up on time, was professional, and knew what he was doing. Our fridge was quickly repaired and is working great. Will definitely be a repeat customer.”

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    Beverley C.
    via Google
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    Jason B.
    via Google
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    Michael W.
    via Google
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    Louise
    via Google

    “Lovely professional technician!”

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    Nathan M.
    via Google
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    Teddy W.
    via Google
Service You Can Trust!

Let us know how we can help you today.

  • To start, we work the hours best for you. That means we can schedule morning or afternoon appointments if they are more convenient. We also make the effort to keep replacement parts in stock, as we know having them on hand allows us to make home appliance repairs and commercial appliance repairs that are quicker and ultimately more expedient.

  • When we arrive promptly for your scheduled appointment, we'll take the time to thoroughly assess the condition of your appliance and diagnose the issue that is giving you trouble. We'll then clearly explain our recommendations for the best course of action to get it repaired and offer an upfront quote for the work that needs to be done.

  • We guarantee all of our repair parts and service for one year according to our Neighborly Done Right Promise®. Our dedicated team of appliance repair technicians is backed by a solid reputation. Check out our customer reviews to see why customers love our appliance repair services!