Discover what our customers have to say about their experience with us. From insightful feedback to honest opinions, this page is a testament to our commitment to providing exceptional customer service.
What People Are Saying About Mr. Appliance of North Platte
Real Stories, Real Results
- Kathy Vogtvia Google
- Barbra Hudsonvia Google
“Absolutely recommend this service to everyone. The best service technician I have ever had in my home, super job on time,kind and a joy to have met her.”
- Pam Abelvia Google
“During both the diagnostic call and the repair call the technicians were courteous, knowledgeable, and tidy. I will recommend them and ask for them again in the future.”
- Teresa Morlandvia Google
“Prompt and polite. Did a great job.”
- Machelle Andersonvia Google
- Mike Lawlessvia Google
“Pleasant to work with. Gave options and was very knowledgeable.”
- SS SSvia Google
“Great service! Professional, knowledgeable and great follow up. Joaquinn, and Kati are fantastic to work with”
- Shawn Gartrellvia Google
“Got my ice maker up and running. Great customer service, knowledgeable repair technician. Great 1st time experience!”
Owner Response:
“Hi Shawn. Chad here, owner of this location! Really grateful you gave us an opportunity to earn your business and that our tech did and office team was able to get your ice maker up and running! Very appreciative of this review and kind words as well. Thanks again!”
- Janet Youngvia Google
“Arianne was just wonderful. She knows her job well & even got here earlier than planned!!!”
Owner Response:
“Hi Janet! Chad here, owner of this location! Truly thankful you had a great experience with Ari and the team! Appliance issues are never fun and I'm glad our team could help you get back up and running. Thank you again!”
- Carla Highbergervia Google
“Mr. Appliances was amazing from the phone call, to customer service, the tech and knowledge. We were able to get an appointment in a very timely manner and the tech-she was knowledgeable and friendly as well as professional:) Great job!! Thank you!!”
Owner Response:
“Hi CJ! Chad Fosdick here, owner of this location! Just wanted to thank you so much for calling our office to have us help with your appliance repair. We're very fortunate to have such great staff and technicians and are very grateful for you letting us earn your business. ”
- Lacey Johnsonvia Google
“Arianne helped get my microwave fixed and she was amazing! So friendly and understanding! Wanted to save my counter tops from scratches and even loved on my pup 🙂 wonderful experience! Definitely would call them for help with any of your appliance needs!”
Owner Response:
“Hi Lacey! This is Chad, owner of this Mr. Appliance location and just wanted to thank you for having Arianne out and to let you know we appreciate your review and kind words about your experience with our team. We strive to take a frustrating experience of a broken appliance and turn it into a good one by being professional and technically accurate in diagnosing and repairing your appliances. Please remember that all of our work is backed by our 1 year parts and labor guarantee so let me know if there's anything else we can do for you. Thanks again”
- Jim Bousquetvia Google
“Mr. Appliance was the best service that I've ever had on anything i've needed repaired. Knew exactly what needed to be done. Did it in a professional manner? They show app when they say they're gonna be here. Got the work done that needs to be done and clean up before they leave. She made sure that there was anything I needed before she left.. Thank you Mr. Appliance.”
Owner Response:
“Thank you for the awesome review Jim! We’re glad we could help in Ogallala and that our service left a great impression. Remember — all our work is backed by a 1-year parts and labor guarantee. We’ve got you covered! Ari has been a great addition to our team along with Joaquin and Kati. www.mrappliance.com/north-platte”
- Teresa Coronavia Google
“I will say I am very happy Mr.Appliance of North Platte help me with my stove. Joaquin was very polite and attentive when I explain to him what the issue was (oven was not workin). He then took a look at it and fix my stove right away, even though they had to order the part it only took them 5 days to get it done. Thank you for your great service.”
Owner Response:
“Thank you so much for the great review Teresa. Customers love Joaquin and he's been such a great team member for over 2 years now! All our appliance repairs come with a 1 year parts and labor guarantee so just know we'll be here if anything else comes up. (Your local Mr. Appliance Repair Team) www.mrappliance.com/north-platte”
- Kelli Smithvia Google
“Joaquinn was awesome he did a great job and was very friendly. I will be calling Mr. Appliance if I need their help. Thank you very much my dryer works great♥️”
Owner Response:
“Thank you for your wonderful review, Kelli! We're thrilled to hear that Joaquinn provided you with excellent service and that your dryer is working great. Your satisfaction is our top priority, and we look forward to assisting you again in the future!”
- Gianna Noldavia Google
“Excellent repose and repair time! Thank you for getting my washer up and running again!”
Owner Response:
“Thank you for your positive feedback, Gianna! We’re thrilled to hear that we could get your washer up and running promptly. Your satisfaction is our priority, and we appreciate your support!”
- John Reynoldsvia Google
“Very knowledgeable and a great person to work with!”
Owner Response:
“Thank you for your kind words, John! We're glad to hear you had a positive experience with us. Your satisfaction is important to us, and we appreciate your support!”
- Silvia Lopezvia Google
“(Translated by Google) Fast and efficient....Thank you (Original) Rápido y eficiente....Gracias”
Owner Response:
“¡Gracias, Silvia! Nos alegra saber que tu experiencia fue rápida y eficiente. Agradecemos tu apoyo.”
- Kevin Klahnvia Google
“Called Mr appliance to fix my upright freezer. They showed up the very next day 4 hours early(after they called to verify it was alright). Unfortunately the part that was needed was no longer available. I will definitely be using them again in the future.”
Owner Response:
“Thank you for your understanding, Kevin! We appreciate your positive feedback and are glad to hear that our team could assist you promptly. We look forward to serving you again in the future!”
- Susan Bendervia Google
“Technician was extremely knowledgeable about fixing my refrigerator. She replaced the part, put the refrigerator back together again and leveled it. Thank you”
Owner Response:
“Thank you for your kind words, Susan! We're glad to hear that our technician was able to assist you efficiently. Your satisfaction is our priority, and we appreciate your feedback!”
- Bonnie Wiesenvia Google
“Katie was very efficient in getting service set up & the service man was very professional & knowledgeable!”
Owner Response:
“Thank you for your wonderful feedback, Bonnie! We're thrilled to hear that Katie and our service technician met your expectations. Your satisfaction is our priority, and we appreciate your support!”
- Muhammad Saadvia Google
Owner Response:
“Thank you for the 5-star rating, Muhammad! We appreciate your support and look forward to serving you again.”
- Evonne Keckvia Google
“Everyone was so nice and professional. We got an appoitment right away and as soon as the part came in they were able to get it installed the same day.”
Owner Response:
“Thank you for your wonderful review, Evonne! We're glad to hear that our team provided you with prompt and professional service. Your satisfaction is our priority, and we appreciate your feedback!”
- GPH Zoom43via Google
“We've had the best experience with Mr. Appliance staff on more than one occasion. They are very professional, knowledgeable, and the absolute best to work with! A new tech was at my house this week for an issue with our washing machine. Her vast knowledge and professionalism was over the top! I recommend her to everyone! Every question I asked she gave the utmost professionalism when answering, she didn't give any indication I was wasting her time. I'd give them more than 5 stars if I could! Give them a call! They will treat you amazing! Thank you Mr. Appliance of North Platte.”
Owner Response:
“Thank you for your wonderful review, GPH! We're thrilled to hear about your positive experiences with our team and appreciate your recommendation. It's fantastic to know that our technician provided you with the professionalism and knowledge you deserve. Your kind words inspire us to keep delivering excellent service, and we look forward to assisting you again in the future!”
- Judy Baneyvia Google
“Great communication on when someone would be able to come and even a text reminder that they're on their way to my house. Very knowledgeable and professional and explained what the problem was. Wonderful service thank you”
Owner Response:
“Thank you for your wonderful review, Judy! We're glad to hear that you appreciated our communication and professionalism. Your satisfaction is our top priority, and we look forward to serving you again!”
- Jessica Martinezvia Google
“Arianne provided great professional customer service. She went above on helping us with another issue as well. Thank you!”
Owner Response:
“Thank you for your wonderful feedback, Jessica! We're thrilled to hear that Arianne provided you with excellent service and assistance. Your appreciation means a lot to us, and we look forward to serving you again!”
- Kellievia Google
“Very kind, personable, and very knowledgeable repairman. Highly recommend.”
Owner Response:
“Thank you for your wonderful feedback, Kellie! We're thrilled to hear that you had a positive experience with our repairman. Your recommendation means a lot to us!”
- Merna Ebelvia Google
“Such prompt great service will definitely call them when needed”
Owner Response:
“Thank you for your wonderful review, Merna! We're thrilled to hear that you were satisfied with our prompt service. We look forward to assisting you again in the future!”
- Jeff Forsenvia Google
“Joaquin and Katie from your North Platte NE office have been amazing! They have both been very helpful and responsive through our multiple interactions dealing with our Whirlpool refrigerator warranty issues!!”
Owner Response:
“Thank you for your kind words, Jeff! We’re thrilled to hear that Joaquin and Katie provided you with exceptional service regarding your Whirlpool refrigerator warranty. Your satisfaction is our priority, and we appreciate your feedback!”
- Shawn Wiklevia Google
“Great people. They were friendly and knowledgeable. Had a kit for the repair and finished quickly. Highly recommended!”
Owner Response:
“Thank you for your wonderful review, Shawn! We're thrilled to hear you had a positive experience with our team. Your recommendation means a lot to us, and we look forward to serving you again in the future!”
- Donna Colemanvia Google
“We had to wait a week for service, because they are so busy. Which I think is a good thing😉 The serviceman was professional and quick to find the problem. He fixed it and was on his way. We Have used them before and will continue using them.”
Owner Response:
“Thank you for your understanding and kind words, D! We're glad to hear that you had a positive experience despite the wait. Your continued support means a lot to us, and we look forward to serving you again in the future!”
“Even though the technician could not repair my appliances he did a very thorough job.”