About Your Mr. Appliance of Naples
Jim Artell – Service Manager
Known throughout the industry as “Ole Man,” “The Grandfather,” “Pioneer,” and even “Mr. Miyagi,” Jim Artell is a founding father figure to our Mr. Appliance team. Prior to working for Mr. Appliance, Jim worked at a different company for 20 years, and even owned his own appliance service company. Jim joined Mr. Appliance in 2005 and has been with us for nearly 11 years. Because of his work history, Jim understands the challenges our company faces and can appreciate our vision for the future.
Jim Artell and his wife, Helene, are wonderful role models for our owners, not to mention the entire team. They have three adult children and three grandchildren. Besides providing foster care for abused dogs waiting to find a home, Jim and his wife both play a huge part in our local Boy Scouts program and impact the lives of many young men, including their grandsons. To top it all off, Jim’s hilarious sense of humor is a welcome addition to the workplace.
Matt Davis – Service Technician
After completing an automotive repair class at a well-known vo-tech school, Matt Davis joined our company and has been with us for three years. We all were surprised and impressed with how quickly Matt picked up the trade, running calls on his own in just 30 days after starting with the company. Matt loves family, his dog, and outdoor water activities.
Matt’s parents live nearby and are involved in the seafood and commercial fishing industry. Linsey, Matt’s girlfriend, works as a RN in a nearby hospital. One little-known fact about Matt is that he also loves technology and stays up to date on all the latest and greatest gadgets.
Shandra Tuck – Business Development Team
Shandra Tuck, daughter to the owners of Mr. Appliance in Naples, has been with the company for two years. Previously, Shandra worked in the nursing industry as an LPN. She joined Mr. Appliance after becoming a mom, appreciating the flexible schedule that allowed her more time with her daughter, Ava. She leads our Business Development Team and is responsible for direct marketing and our call centers.
Shandra and her husband, Andy Zuniga, are happily married and parents to Ava and three-month old Allie. In her off-time, Shandra loves family movie nights, shopping, and time outdoors with her girls. Her hidden talent? Shandra is still an outstanding nurse.
Andy Zuniga – Service & Vent Cleaning
Andy Zuniga joined the company nearly a year ago after successfully completing his EMS course and Fire School. Job placement difficulties led him to Mr. Appliance. Prior to these developments, Andy worked as a waiter and was well-liked for his high level of service and personal touch. These characteristics have followed him into the appliance industry. Andy works in both our Florida and North Carolina markets, running service and handling our dryer vent cleaning duties.
Andy speaks fluent Spanish and inherited a love for cooking delicious Mexican food from his mother’s authentic recipes. In his off time, when he is not sharing his love for the kitchen, Andy enjoys spending time with Shandra and the girls whether watching TV, reading, or playing school. One hobby unique to Andy is his love for restoring classic cars.
Matthew Artell – Service Technician
Matthew, our service manager Jim Artell’s son, has been with the company for six months. Matthew was in computer repair before beginning with Mr. Appliance. Now, Matthew runs service for the company, repairing all brands. When not working, Matthew enjoys spending time with his family, especially his son Christopher. Matt and Crystal enjoy artwork, painting, and fine wines. One little known fact about Matthew is his love for exotic animals.
Dustin Rorie – Service & Vent Cleaning
Prior to working for Mr. Appliance, Dustin worked as a truck driver for the Anheuser-Busch Company and came from a background of heavy equipment repair and welding. Dustin has been with the company for a year, running service as well as handling the big responsibility of dryer vent cleaning duties. Dustin picked up the trade in Florida, but has adapted well to our newest location in Asheville, NC.
Dustin loves the outdoors and has taken in as much of North Carolina as possible since his move in January 2015. Dustin and Amanda are proud pet owners to two dogs, Buddy and Sissy. In his off time, Dustin and Amanda enjoy taking the dogs to local waterfalls and on local hikes. Before a damaging injury, Dustin had a successful career in bull riding.
Ihosvany Diaz – Service Technician
Ihosvany came from a background with Comcast as an installer and troubleshooter. For the past six months, Ihosvany has joined our team in running service on all brands of appliances. Customers appreciate his Cuban flair and client focus.
Ihosvany’s father brought the family to the U.S. five years ago to start an appliance service business. Sadly, he passed away shortly afterwards due to cancer and left Ihosvany looking out for his Mom and little brother. Ihosvany later joined our team and we are thankful for his tact with customers and his fluent Spanish abilities. When not working, Ihosvany enjoys time with his family and his dog. Many don’t know that Ihosvany has a background in fast cars, motorcycles, and racing, but has never received a traffic citation.
Marla Cowan – Business Development Team
Our most recent addition, Marla, joined the team January 1st of 2016 after working within different capacities in the Mr. Appliance corporate office in Waco, Texas. Marla is now an integral part of the Business Development Team and works in the call center and directs marketing efforts.
Marla and her husband, Reed, are proud parents to Presley (16), Berkley (14), and Charley (6). Outside of work, Marla is happy to spend time with her family, shopping, and partaking in girly hobbies.