Discover what our customers have to say about their experience with us. From insightful feedback to honest opinions, this page is a testament to our commitment to providing exceptional customer service.
What People Are Saying About Mr. Appliance of Rochester
Real Stories, Real Results
- Sally M.via Google
- Kristy D.via Google
“I called at 7:30 am for a refrigerator issue, and they had Justin out by 2 pm that afternoon! Justin had wonderful bedside manner. He quickly diagnosed the problem, replaced the fan (which they had on the truck!), and even wiped down the panels before putting them back in the fridge- now that was above and beyond! The efficient and kind care was top notch, I absolutely plan to call them again if we ever have another issue arise. Thanks so much Justin!”
- Brian M.via Google
“We had a home repair, and James was fantastic! He is everything I could ever want in an employee. Very cordial and punctual, James called before the appointment and even gave me time to get home. He had my issue fixed in no time, despite having to repair multiple parts. Our shared love for dogs was amazing—James’ Dolly and my Bella are seriously doppelgängers. As I said, James is the employee I want. Thank you, James!”
- Sherry J.via Google
- Betty B.via Google
- Judith M.via Google
“We had to have some minor repairs done on our fridge, dishwasher, & one of the burners on the stove. I saw online that this company works with Viking brand appliances. Fast, friendly, efficient service by our technician, Jamie. Definitely recommend!”
Owner Response:
“Hi Judith, Thank you for the kind words and recommendation! We're glad Jamie provided fast, friendly, and efficient service across all your appliances. We take pride in working with premium brands like Viking, and we’re happy we could help. Don’t hesitate to reach out if you need anything in the future! – The Mr. Appliance of Asheville Team”
- Barbara R.via Google
“Such great service! Wonderful technician, quick and effective solving of problem with dishwasher,”
Owner Response:
“Hi Barbara, Thank you for the kind words! We're so glad to hear you had a great experience and that our technician was able to quickly and effectively resolve the issue with your dishwasher. We truly appreciate your support and are here whenever you need us! – The Mr. Appliance of Asheville Team”
- Jerry K.via Google
“Pleasant and fast customer service. Great technician. Clean work process.”
Owner Response:
“Hi Jerry, Thank you for the great feedback! We're happy to hear you had a pleasant experience and that our technician delivered fast, clean, and professional service. We truly appreciate your support and look forward to helping you again! – The Mr. Appliance of Asheville Team”
- MTMvia Google
“Arrived on time and replaced control board on my range.”
- Mindi I.via Google
“We had a great experience with getting our fridge fixed. We will use them again.”
Owner Response:
“Hi Mindi, Thank you for the kind words! We're glad to hear you had a great experience with Jonathan and that your fridge is back up and running. We appreciate your trust and look forward to helping you again in the future! – The Mr. Appliance of Asheville Team”
- Mindi I.via Google
“Jonathan was very respectful and helpful to fix our problem fridge.”
Owner Response:
“Hi Mindi, Thank you for your kind feedback! We’re so glad Jonathan was respectful and helpful in getting your fridge repaired. We truly appreciate your trust and look forward to being your go-to for any future appliance needs! – The Mr. Appliance of Asheville Team”
- Papa C.via Google
“He was knowledgeable very experienced the fast work”
Owner Response:
“Hi Papa Clark, Thank you for your feedback! We’re glad to hear you had a great experience and that our technician provided fast, knowledgeable service. We appreciate your support and are here whenever you need us! – The Mr. Appliance of Asheville Team”
- Dale S.via Google
“Prompt and efficient service!”
Owner Response:
“Hi Dale, Thank you for the great feedback! We're happy to hear Jonathan provided prompt and efficient service. We appreciate your support and look forward to helping you again! – The Mr. Appliance of Asheville Team”
- Liane L.via Google
- Ronald P.via Google
“Our Technician was Professional, Knowledgeable and he Diagnosed our Problem Quickly. A very Pleasant Experience and our Problem was SOLVED!”
Owner Response:
“Hi Ronald, Thank you for the fantastic feedback! We're so glad to hear Jonathan delivered a professional and knowledgeable experience—and even better that the issue was solved quickly. We truly appreciate your support and are here whenever you need us! – The Mr. Appliance of Asheville Team”
- Mary J.via Google
“My dishwasher was showing an error message that turned out not to be a major issue. I learned how to maintain my dishwasher for longer life and did not need to purchase a new dishwasher. My technician was very knowledgeable and courteous. I will use them again without hesitation if the need arises. Thanks.”
Owner Response:
“Hi Mary Jo, Thank you for sharing your experience! We're so glad Cameron was able to diagnose the issue, offer helpful maintenance tips, and save you from needing a new dishwasher. Providing honest, knowledgeable service is what we strive for. We truly appreciate your trust and look forward to assisting you again in the future! – The Mr. Appliance of Asheville Team”
- Donna L.via Google
“Cameron was very professional and knew exactly what the problem was. I did find it to be more expensive than what I was expecting.”
Owner Response:
“Hi Donna, Thank you for your feedback! We’re glad to hear Cameron provided professional service and quickly identified the issue. We understand your concerns about pricing and truly appreciate your honesty. Our goal is always to provide high-quality, reliable service, and your input helps us improve. Please don’t hesitate to reach out if we can assist you further. – The Mr. Appliance of Asheville Team”
- LiB S.via Google
“When my 20 year old washer suddenly leaked, with a slight grinding noise, I thought about and explored getting a new one. As this was the first time this washer needed a repair, and read the older ones are repairable, I found a local repair service, Mr Appliance of Asheville and booked an appointment for the following week. Jamie, our technician was prompt, knowledgeable, and experienced repairing our washer on the spot- with top level service! Recommend Jamie and Mr. Appliance-honest, reasonable costs, friendly, with a one year warranty on the work. My kind of company.”
Owner Response:
“Hi LiB, Thank you for sharing your experience in such detail! We're so glad Jamie was able to provide prompt, expert service and get your washer back up and running. It’s always rewarding to help extend the life of a reliable appliance, especially with a technician as knowledgeable and friendly as Jamie. We truly appreciate your recommendation and are proud to be your kind of company! – The Mr. Appliance of Asheville Team”
- DeAnna B.via Google
“I use Mr. Appliance for the business and they are always professional and do a good job. This why I opted to call them for our home washer. They were when they said they would be, made the repairs in a timely manner. Will definitely call them if needed again.”
Owner Response:
“Hi DeAnna, Thank you so much for your continued trust—both for your business and your home! We’re glad our team delivered the same professional, timely service you’ve come to expect. We truly value your support and look forward to being there whenever you need us again! – The Mr. Appliance of Asheville Team”
- Dana D.via Google
- Lana A.via Google
- Carolina F.via Google
- Edward C.via Google
“professional and knowledgeable technician!”
Owner Response:
“Hi Edward, Thank you for your feedback! We're glad to hear Cameron provided professional and knowledgeable service. We appreciate your support and look forward to helping you again in the future! – The Mr. Appliance of Asheville Team”
- Milan G.via Google
“Our service rep arrived on time & resolved the issue within minutes. He was courteous (put on booties) & well informed on all appliance brands & their typical issues. I would not hesitate to recommend Mr Appliance.”
Owner Response:
“Hi Milan, Thank you for the wonderful feedback! We're glad Jamie was prompt, courteous, and knowledgeable—it’s great to hear the issue was resolved so quickly. We truly appreciate your recommendation and look forward to helping you again in the future! – The Mr. Appliance of Asheville Team”
- Debby B.via Google
- Cathy F.via Google
“The response was quick and capable. Jamie was very pleasant and did a great job on our refrigerator repair. Will call again if a repair is needed. Thank you.”
Owner Response:
“Hi Cathy, Thank you for the kind feedback! We're so glad Jamie was able to provide a quick and effective repair for your refrigerator. We truly appreciate your trust and look forward to helping you again whenever you need us. – The Mr. Appliance of Asheville Team”
- Rosie K.via Google
- Leonard J.via Google
“Great service and great technician. The communication and scheduling is straightforward. Highly recommended.”
Owner Response:
“Hi Leonard, Thank you for the great review! We’re glad to hear Ken provided excellent service and that the communication and scheduling were smooth. We truly appreciate your recommendation and look forward to serving you again! – The Mr. Appliance of Asheville Team”
- Nathan M.via Google
“Quick Service repair and great maintenance people!”
- Joanna C.via Google
“The technician was prompt, put on slippers so he would not dirty my carpeting, but best of all was super knowledgeable on LG washer and fixed it. Best experience ever!”
“Fabulous experience in every way. Not only have I never had this level of service and care in an appliance repair service - I've very rarely had it in any business. I can't recommend highly enough. Up front about pricing, reasonable pricing, quick service, excellent communication, and I felt the technical advice was superb.”