Discover what our customers have to say about their experience with us. From insightful feedback to honest opinions, this page is a testament to our commitment to providing exceptional customer service.
What People Are Saying About Mr. Appliance of Hurst-Euless-Bedford
Real Stories, Real Results
- Gerald C.via Google
- Judith S.via Google
- Dessa O.via Google
“Marco was awesome. He arrived quickly solved the problem with our washer and had the part the next day. Fast and friendly. Definitely recommend Mr. Appliance for your appliance needs.”
Owner Response:
“Thank you for sharing your experience and for recommending Mr. Appliance. It's great to hear that Marco provided fast and friendly service, and that your washer issue was resolved so efficiently. Your feedback means a lot to the team.”
- Kryshelle B.via Google
“My service was fantastic. Mario was very professional and very knowledgeable. I would use you a again and again. Thanks”
Owner Response:
“Thank you for sharing your experience, Kryshelle. It’s wonderful to hear that Marco provided professional and knowledgeable service. Your kind words and continued trust mean a lot.”
- Jamie R.via Google
“Logan was great, would use again... but hopefully I won't have to!”
Owner Response:
“Thank you, Jamie Roberts, for your kind words! We're happy to hear that Logan provided a great service for you. We also hope you won't need us again soon, but we're here whenever you do!”
- Amanda R.via Google
“Logan and his team helped me out tremendously today! Had a broken refrigerator that hasn’t been able to dispense water for years and they fixed it right up! The technician was lovely and explained everything so that even I understood. So nice to have a good handyman around.”
Owner Response:
“Thank you for your feedback, Amanda! We’re happy to hear that Logan and his team were able to fix your refrigerator's water dispenser and that the technician's explanations were clear and helpful. It's great to know you appreciate having reliable service from our team.”
- Lorinda B.via Google
“Marco was on time, hard-working, and problem-solved our Samsung frig water leak”
Owner Response:
“Thank you for your feedback, Lorinda! We appreciate you taking the time to share your experience. It’s great to know Marco was punctual and effectively resolved your Samsung fridge water leak.”
- Matt B.via Google
“Marco from the Hurst/Euless location was great! He was punctual, knowledgeable and friendly. He answered all my questions and gave me tips on maintaining my refrigerator as well. I was fixed in no time-thanks Marco!”
Owner Response:
“Thank you, Matt, for sharing your positive experience with Marco. It's wonderful to hear that he was able to provide punctual, knowledgeable, and friendly service while also offering helpful maintenance tips for your refrigerator. Your feedback is greatly appreciated, and it’s fantastic to know that Marco made a difference for you.”
- Dayna L.via Google
“From scheduling to repair, this company was outstanding. Logan was organized, professional and thorough on the initial and follow up calls. Marco was on time and professional, and did a great job of explaining the problem with my washing machine. I highly recommend Mr. Appliance and will use them again when necessary.”
Owner Response:
“Thank you, Dayna, for taking the time to share your experience. It's wonderful to hear that Logan and Marco provided you with outstanding service and clear explanations throughout the process. We truly appreciate your recommendation and look forward to being of service whenever you need us again.”
- Eric N.via Google
Owner Response:
“Thank you so much, Eric, for your wonderful review! We're thrilled to hear that you had a great experience with Mr. Appliance of Hurst-Euless-Bedford. Your satisfaction is our top priority, and it's fantastic to know that we met your expectations. We look forward to serving you again in the future.”
- Linda P.via Google
“After I noticed an oily residue in my 4-year old GE washing machine, Marco diagnosed a leaky bearing transmission and worn out belt. He quickly and professionally replaced it and it's back to normal. These guys are great.”
Owner Response:
“Thank you, Linda, for sharing your experience with us. We're delighted to hear that Marco was able to diagnose and fix the issue with your GE washing machine efficiently. It's wonderful to know that you are satisfied with the service, and we truly appreciate your kind words.”
- C C.via Google
“These guys are awesome! Our gas over stopped heating. They figured it out quickly and solved it. They were punctual and efficient. I will defnitely be using their services again.”
Owner Response:
“Thank you so much for your wonderful review, C Colina! We are thrilled to hear that you had a positive experience with our team and that we were able to get your gas oven back in working order. It's great to know that you found our service both punctual and efficient. We look forward to the opportunity to assist you again in the future.”
- Toby G.via Google
“The owners of this Mr. Appliance franchise are a great Christian family, strongly rooted in faith, family values, and honest dealings in all matters. I have known them for several years, and can guarantee that their values translate 100% to their business relationships and their 5-star service approach.”
Owner Response:
“Thank you so much for your kind words, Toby. It's truly heartening to hear that our commitment to faith, family values, and integrity has resonated with you over the years. We strive to reflect these principles in every aspect of our business, and your recognition means a great deal to us. We are grateful for your continued support and trust in our services.”
- Shaun S.via Google
“Logan and his team provided exceptional service! When I needed an appliance installed, they responded promptly and completed the job with professional expertise. Their attention to detail and friendly demeanor made the experience stress-free. It's truly valuable having such reliable and skilled technicians serving our community. Highly recommend their services to anyone needing appliance installation or repairs.”
Owner Response:
“Thank you, Shaun, for sharing your positive experience with Logan and the team. We're delighted to hear that you found our service prompt and professional, and that the attention to detail and friendly demeanor contributed to a stress-free experience. We truly appreciate your recommendation and are grateful for the opportunity to serve the community with reliable and skilled appliance services. Your feedback is incredibly valuable to us.”
- Ellie P.via Google
“Very pleased with Mario, very professional & very helpful. I would highly recommend Mr. Appliance. Thank you !! Ellie Pruneda”
Owner Response:
“Thank you for your kind words! We're thrilled to hear that Mario provided you with professional and helpful service. Your recommendation means a lot to us, and we're grateful for your support.”
- Scott M.via Google
“Good communication prior to visit; project completed in timely fashion.”
Owner Response:
“Thank you, Scott, for taking the time to share your experience. We're delighted to hear that you appreciated our communication and that the project was completed to your satisfaction. It's always wonderful to know that our efforts to provide efficient and effective service are recognized.”
- Tom C.via Google
“Mr Appliance HEB is highly recommended by me to others because of their commitment to the customer. Their service, timeliness and ability to get the job done is excellent!”
Owner Response:
“Thank you, Tom, for your kind words and recommendation. Your feedback is greatly appreciated and encourages us to continue delivering high-quality service.”
- Michaela L.via Google
“Everyone at Mr. Appliance was very communicative. Marco serviced our washing machine and was very kind and professional. Logan at the office called several times to make sure I was informed of where the part was that we had to order and to ensure my appointment time still worked for me. Would definitely use them again.”
Owner Response:
“Thank you for sharing your experience, Michaela. It's wonderful to hear that Marco and Logan provided you with excellent service and kept you well-informed throughout the process. Your kind words are greatly appreciated, and we're delighted that you would consider using us again in the future.”
- Guelda L.via Google
“I have never had a bad experience with Mr Appliance. Marco was on time, professional, friendly, and fixed the problem efficiently. I will always use the guys to repair my appliances!”
Owner Response:
“Thank you, Guelda, for sharing your positive experience with us. We're delighted to hear that Marco provided you with timely and professional service. It's wonderful to know that you trust us with your appliance repairs, and we truly appreciate your continued support.”
- David M.via Google
“Marco was very thorough and knowledgeable about diagnosing what was wrong with my washing machine! Part came in and he installed it next business day with no problems. Did laundry for 2 weeks now, and it works fine like new! Will call them for any other appliance issue I may have!”
Owner Response:
“Thank you for sharing your positive experience with our service. It’s great to hear that Marco was able to diagnose and resolve the issue with your washing machine so efficiently. We're delighted that everything is working smoothly for you now. Your satisfaction is our priority, and we look forward to assisting you with any future appliance needs.”
- Judy B.via Google
“Very good experience repairing my dryer. will use again.”
Owner Response:
“Ms. Britton, We can’t thank you enough for your kind review! We're so happy to hear that you enjoyed your experience with us. We would be honored to see you again.”
- Harry C.via Google
“Get service and very knowledgeable. Highly recommend!”
Owner Response:
“Mr. Cobble, We can’t thank you enough for your wonderful review! Our team is dedicated to providing the best service possible. ”
- Will G.via Google
“They are very helpful and friendly. If you're looking for an honest opinion and you want the repair done the right way, I highly recommend Mr. Appliance.”
Owner Response:
“Mr. Gough, We can’t thank you enough for your kind review! We strive to provide a friendly and welcoming atmosphere, and it's great to know we succeeded. ”
- Sue H.via Google
“Mr. Appliance was able to schedule my washing machine repair very quickly. Marco came out and was very careful about foot coverings and used his own door mat. He was friendly and very quickly diagnosed the problem. He did not charge me for that repair because it was an easy fix but recommended a repair to the shock absorbers which I was happy to have fixed. He was able to come back in a couple hours and fix it, so everything was done in one day. Very happy with the service.”
Owner Response:
“Ms. Huppenthal, Thank you for taking the time to submit a review! We're thrilled that Marco provided such excellent service. He takes great pride in his work, and we appreciate you recognizing that. Your satisfaction is our priority, and we appreciate you taking the time to share your experience with us.”
- Mike C.via Google
“The technician, Marco, was fantastic explaining what the problem was and why the dishwasher was not draining properly. We would not hesitate to use Mr Appliance again and recommend others do so also.”
Owner Response:
“Mr. Chase, Thank you so much for sharing your positive experience with Mr. Appliance, and specifically Marco! We're thrilled to hear that Marco provided you with such excellent service. We truly appreciate your kind words and look forward to assisting you again in the future!”
- David N.via Google
“Called and service technician was here next day early morning. Great service .”
Owner Response:
“Mr. Najera, Thank you so much for your kind words and wonderful review! Your feedback means a lot to our team, and we’re so glad we could meet your expectations. ”
- Janis B.via Google
“They are very knowledgeable and helpful! They provide great service and are great people. I would definitely recommend them!”
Owner Response:
“Ms. Burkett, Thank you so much for your kind words! We're thrilled to hear that you found our team knowledgeable and helpful. Your recommendation means a lot to us!”
- Bakkaw S.via Google
“Marco from Mr. Appliance did an excellent job of replacing the water pump drain on our LG washer. I would use Mr. Appliance for any future appliance repairs.”
Owner Response:
“Mr. Smith, Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. It’s wonderful to know that Marco met your expectations. Your feedback means a lot to our team, and we truly appreciate your support. ”
“Fantastic team!!”