Discover what our customers have to say about their experience with us. From insightful feedback to honest opinions, this page is a testament to our commitment to providing exceptional customer service.
What People Are Saying About Mr. Appliance of Horizon City
Real Stories, Real Results
- Gail Craigvia Google
- Karen Harrisvia Google
“Janson was very efficient and problem solved!”
Owner Response:
“Thank you for your wonderful 5-star review Mrs. Harris! We’re so glad to hear that Jason provided outstanding service on your Whirlpool refrigerator. At Mr. Appliance, we’re committed to our Code of Values—treating others with respect, delivering honest and dependable service, and always putting our customers first. Jason’s dedication and expertise are a great reflection of those values in action. We appreciate the opportunity to serve you and look forward to helping with any future appliance needs.”
- Marshal Jaquisvia Google
“Wonderful experience. Trae was on time, professional, and fixed the problem with no issues!”
Owner Response:
“hank you for your 5-star review! We’re glad to hear that Trae provided you with excellent service. At Mr. Appliance, we are guided by our Code of Values—respect, integrity, and a strong commitment to delivering a superior customer experience. Trae’s professionalism and dedication to quality work reflect those values in every service call. We appreciate your trust and look forward to assisting you again whenever you need us.”
- Kory Kapinosvia Google
Owner Response:
“Thank you for your 5-star review! We're so pleased to hear that Frank delivered excellent service while working on your Thermador refrigerator. At Mr. Appliance, we take pride in living out our Code of Values—treating every customer with respect, operating with integrity, and providing reliable, expert service. Frank’s commitment to quality and attention to detail are exactly what we strive for with every visit. We truly appreciate your trust and look forward to serving you again in the future.”
- Drew Seibertvia Google
“Frank was very personable and professional. He arrived right on time and did an excellent job.”
Owner Response:
“Thank you for the generous 5-star review Mr. Seibert! We’re so pleased to hear that Frank provided excellent service on your LG refrigerator. At Mr. Appliance, we are committed to our Code of Values—showing respect, acting with integrity, and delivering service that puts the customer first. Frank’s knowledge and dedication to quality workmanship are great examples of those values in action. We appreciate your trust and look forward to being of service again in the future.”
- Mary Raduvia Google
“Great company to deal with, friendly, offering prompt, competent service. I have Bosch appliances and I wouldn't have anybody else service them. Frank helped us recently with our washer, and we are very happy with his service. They are also great at communicating with us and letting us know when the technician is on his way. I highly recommend them.”
Owner Response:
“Thank you so much for your 5-star review Ms. Mary! We're glad to hear that Frank provided you with top-notch service on your Bosch washer. At Mr. Appliance, our Code of Values—respect, integrity, and a strong focus on customer satisfaction—guides every service call. Frank’s expertise and commitment to doing the job right are exactly what we strive to deliver every day. We appreciate the opportunity to serve you and look forward to being here whenever you need us again.”
- Elaine Justvia Google
“Trae, the service tech who work on my fridge was outstanding, very polite and knew his job. Thank you Trae.”
Owner Response:
“Thank you for your kind 5-star review! We’re so pleased to hear that Trae provided excellent service while working on your Samsung refrigerator. At Mr. Appliance, we’re committed to living out our Code of Values—treating others with respect, acting with integrity, and delivering quality service with a customer-first mindset. Trae’s professionalism and attention to detail are a true reflection of those values in action. We truly appreciate your trust and look forward to helping with any future appliance needs!”
- Shona Coxvia Google
“On time, nice and got the repair done quickly”
Owner Response:
“Thank you for the wonderful 5-star review! We're so glad to hear that Trae delivered excellent service while working on your LG refrigerator. At Mr. Appliance, we live by our Code of Values—respect, integrity, and a strong customer focus—and Trae demonstrated those values throughout your service experience. His thoroughness and professionalism are exactly what we aim to bring to every home we visit. We appreciate your trust in us and look forward to being your go-to for any future appliance needs!”
- Denise Caninavia Google
“Trae was able to fix my 25 year old wine cooler and stop the leak in my Viking refrigerator”
Owner Response:
“Thank you for sharing your 5-star experience! We’re thrilled to hear that Trae provided outstanding service on your wine cooler and Viking refrigerator. At Mr. Appliance, we’re proud to stand by our Code of Values—treating every customer with respect, acting with integrity, and staying focused on delivering exceptional service. Trae’s attention to detail and commitment to excellence truly reflect the standards we aim for every day. We’re grateful for your trust and look forward to being your go-to team whenever you need us again!”
- Troy Kettellvia Google
“Great service and attention to detail.”
Owner Response:
“Thank you for taking the time to leave such a great 5-star review for Frank Mr. Kettell! We’re thrilled to hear that Frank provided you with outstanding service on your Bosch microwave. At Mr. Appliance, our Code of Values guides everything we do—showing respect, operating with integrity, and putting our customers first. Frank’s attention to detail and commitment to quality service truly embody these values. We’re proud to have him on our team and even prouder to have earned your trust. Thank you again for choosing Mr. Appliance of Melbourne. We’re always here whenever you need us!”
- Jeff Wrightvia Google
Owner Response:
“Thank you for your generous 5-star review! We’re thrilled to hear that Trae provided outstanding service while working on your Bosch dishwasher. At Mr. Appliance, we hold ourselves to a high standard through our Code of Values—respect, integrity, and a commitment to customer-focused service—and Trae exemplified all of these throughout your repair experience. His expertise and professionalism ensure not just a fix, but peace of mind. We appreciate your trust and the opportunity to serve you. Should you ever need us again, we’ll be ready to help!”
- William Higginsvia Google
“Trey was very good. He went above and beyond fixing my dishwasher. It was quite troublesome getting it out and back in but he persevered.”
Owner Response:
“We’re thrilled to hear that Trae delivered top-tier service during your dishwasher repair. At Mr. Appliance, we live by our Code of Values, and Trae continues to exemplify those principles—respect for others, integrity in all dealings, and a strong focus on customer satisfaction. His attention to detail and commitment to doing the job right the first time are just a few of the reasons we’re proud to have him on our team. Thank you for choosing Mr. Appliance. We’re here anytime you need us!”
- Michael McRobertsvia Google
“Great service. On time. Friendly. Helpful and fixed.”
Owner Response:
“Thank you so much for your glowing 5-star review Mr. McRobert! We’re thrilled to hear that Trae provided you with exceptional service on your Miele coffee machine. At Mr. Appliance, we strive to live our Code of Values every day—showing respect, acting with integrity, and focusing on customer satisfaction—and it's clear that Trae embodied these principles during your service visit. His attention to detail and professionalism truly reflect our commitment to doing the job right the first time. We appreciate you taking the time to share your experience and for trusting us with your appliance care. Should you need anything in the future, we’re just a phone call away.”
- Ellie Breskotvia Google
“The technician was able to repair the gasket on my old freezer when no one else would. He understood the difficulty of using a redesigned part and had a technique to make it work that others did not consider. The freezer runs great.”
Owner Response:
“Thank you so much for the 5-star review, Ms. Breskot! We’re thrilled to hear that Frank was able to assist with both your Kenmore refrigerator and GE washer, ensuring they’re in great working condition. At Mr. Appliance, we pride ourselves on living our Code of Values—treating our customers with Respect, maintaining Integrity in everything we do, and keeping a strong Customer Focus. We’re glad Frank was able to demonstrate those values during your service. We appreciate your trust in us and look forward to being here for any future appliance needs. Thanks again for choosing Mr. Appliance!”
- Marisa Mitchellvia Google
“Prompt, fair and professional. I’m very happy with our service call. Thanks guys!”
Owner Response:
“Thank you so much for the 5-star review, Ms. Mitchell! We're thrilled to hear that Trae was able to assist with your Whirlpool washer and provide the excellent service we strive for. At Mr. Appliance, we’re committed to our Code of Values—treating every customer with Respect, demonstrating Integrity, and maintaining a strong Customer Focus. We’re glad Trae delivered on that promise during your service. We truly appreciate your trust in us and look forward to helping with any future appliance needs. Thanks again for choosing Mr. Appliance!”
- Rockledge Acre Estates HOAvia Google
“Trae was very professional and polite. He easily handled what appeared to be a very complicated repair. If any other appliance issues should arise, Mr. Appliance would be my first choice.”
Owner Response:
“Thank you for the 5-star review! We’re so glad to hear that Trae was able to help with your appliance repair and provide the quality service you expect from Mr. Appliance. Trae, like all of our team members, is dedicated to upholding our Code of Values—showing Respect, acting with Integrity, and keeping a strong Customer Focus. We're happy to know your experience reflected those principles. We appreciate your support and look forward to assisting you with any future appliance needs!”
- tim kingabyvia Facebook
“very quick to respond. fixed my fridge freezer in two days. not expensive and cheerful. Jason very responsive as to the problem. Tim k”
Owner Response:
“We're so glad to hear that Jason provided excellent service while working on your refrigerator. At Mr. Appliance, we’re committed to living our Code of Values—treating every customer with respect, acting with integrity, and focusing on delivering outstanding service. Jason’s attention to detail and dedication to getting the job done right truly reflect the high standards we set for every service call. We appreciate your trust in us and look forward to serving you again whenever you need us!”
- Dennis Mcnamesvia Google
“Prompt and reasonable service”
Owner Response:
“At Mr. Appliance, we believe in respect, integrity, and customer focus, and it’s clear that Trae delivered on these values while repairing your KitchenAid wall oven. His dedication to providing expert service with honesty and efficiency reflects our commitment to exceeding customer expectations. We truly appreciate your trust in us and your kind words. If you ever need assistance in the future, don’t hesitate to reach out. We’re always here to keep your appliances running smoothly!”
- KIM MCCROSSONvia Google
“I was very pleased with the outcome from Mr. Appliance. Technician Trea was able to troubleshoot my refrigerator problem very quickly and solved it in a short period of time. The service was prompt and professional. I would definitely use Mr. Appliance in the event of any future Appliance mishaps.”
Owner Response:
“Thank you for your 5-star review! We're glad Trae was able to assist with your Kenmore refrigerator. His dedication to quality service and customer satisfaction reflects the values we uphold at Mr. Appliance. We appreciate your trust in us and look forward to helping you again whenever you need us!”
- Trisha Courtney Beylin Geistervia Google
“The technician was very knowledgeable and professional…..”
Owner Response:
“Thank you, Ms. Beylan, for your 5-star review! We're so glad Trae could assist with your Thermador microwave. His dedication to quality service and customer satisfaction is something we truly value at Mr. Appliance. We take pride in delivering reliable, professional repairs while upholding our Code of Values. We appreciate your trust in us and look forward to serving you again!”
- Popoyo Surf Lodge Nicaraguavia Google
“Trae was awesome. He does great work, Super responsible and showed up right on time. Highly highly recommend. Thank you !”
Owner Response:
“Thank you, Popoyo Surf Lodge, for your 5-star review! We truly appreciate your kind words and are thrilled to have provided you with excellent service. At Mr. Appliance, we always strive for excellence in both residential and commercial opportunities, ensuring quality, reliability, and professionalism in every job we do. We look forward to serving you again in the future!”
- Douglass Judsonvia Google
“Kind and experienced”
Owner Response:
“Thank you for your 5-star review! We're delighted to hear that Jason provided top-notch service on your Whirlpool refrigerator. He is a valued member of our team, and we’re proud of his dedication to quality workmanship and customer care. At Mr. Appliance, we uphold our Code of Values by delivering service with integrity and respect. We truly appreciate your support and look forward to helping you again in the future!”
- Fred Spainvia Google
“Trey was knowledgeable and diagnosed the problem . Ordered the part for the refrigerator. Came back with the part and did repair . Excellent work. Cost was less than quoted by the manufacturer .”
Owner Response:
“Thank you for your wonderful review! We're happy to hear that Trae provided excellent service on your LG refrigerator. At Mr. Appliance, we stand by our commitment to quality work, integrity, and customer satisfaction. Your trust means a lot to us, and we appreciate the opportunity to serve you. If you ever need assistance in the future, we're here to help!”
- Jeff Bendertvia Google
“Trea did a great job. Very polite, professional and knowledgeable. Resolved the issue quickly. Will definitely use Mr Appliance again”
Owner Response:
“Thank you for your 5-star review! We're so glad Trae could help resolve the icing issue with your KitchenAid refrigerator. At Mr. Appliance, we are committed to delivering exceptional service while upholding our Code of Values—especially integrity, by always doing the right thing for our customers. We truly appreciate your trust in us and look forward to serving you again!”
- Sue McWvia Google
“Excellent service. Trae was polite, knowledgeable, punctual, and very helpful. He diagnosed my issue quickly and efficiently and soon had my washing machine back in service. This is the second time I've used them and I would highly recommend.”
Owner Response:
“Thank you for your 5-star review! We're so glad Trae could resolve the leak in your washer & your dishwasher. At Mr. Appliance, we pride ourselves on providing top-quality service while upholding our Code of Values—especially integrity, by always doing the right thing for our customers. We truly appreciate your trust in us and look forward to serving you again!”
- Glenn Nicholsvia Google
“Trae was on time. He explained the process, showed me the failed part, then replaced the part and tested the stove. Everything to my satisfaction.”
Owner Response:
“Thank you for your 5-star review! We’re so happy to hear that Trae provided excellent service in repairing your stove. At Mr. Appliance, we take great pride in upholding our Code of Values—treating every customer with respect, acting with integrity, and delivering top-notch service. Your support means so much to us! If family or friends in the area ever need expert appliance repair, we’d be honored to help. Thanks for choosing Mr. Appliance!”
- James Walshvia Google
Owner Response:
“hank you for your 5-star review! We’re so glad to hear that Trae provided excellent service in diagnosing your Bosch dishwasher and assisting with the possible replacement through the manufacturer. At Mr. Appliance, we take great pride in upholding our Code of Values—treating every customer with respect, acting with integrity, and delivering top-notch service. Your support means so much to us! If family or friends in the area ever need expert appliance repair or guidance, we’d be honored to help. Thanks for choosing Mr. Appliance!”
- Lynda Ryallvia Google
“Very professional. Arrived well within the time window, if not a bit earlier.The repairman was very professional and polite. Highly recommend this company and will continue to call if repairs are required on any other appliances”
Owner Response:
“Thank you for your 5-star review and recommendation! We're so happy to hear that Trae provided professional, timely, and polite service during your repair. At Mr. Appliance, we take pride in our Code of Values, which emphasizes respect, integrity, and customer focus, and it’s wonderful to know Trae upheld these standards. We truly appreciate your trust and look forward to being your go-to for any future appliance repairs!”
- Kelly Paaschvia Google
“Extremely professional. Got my old appliances up and running. They even overnighted a part from ebay to help me out. Never will I go back to Sears appliance repair.”
Owner Response:
“Thank you for your wonderful review! We’re thrilled to hear that Jason provided you with professional, efficient service and got your appliances back up and running. At Mr. Appliance, we take pride in following our Code of Values, which emphasizes respect, integrity, and customer focus—and it’s great to know Jason delivered on these principles. We’re also glad we could get your part overnighted to ensure a quicker repair! Your trust and satisfaction mean the world to us, and we truly appreciate your support. If you ever need us again, we’re always here to help!”
- Helene Keuningvia Google
“Great service! 👍”
Owner Response:
“Thank you for your 5-star review! We’re so happy to hear that Trae provided excellent service on your Samsung refrigerator repair. At Mr. Appliance, we are committed to our Code of Values, which emphasizes respect, integrity, and customer focus—and it’s wonderful to know that Trae demonstrated these principles during your service. We truly appreciate your support and trust in us. If you ever need assistance in the future, we’re always here to help!”
“When I called I was given an appointment the very next day! Wow. Technician Frank arrived on time, was very nice, knowledgeable, and quickly got the repair completed. Great company to deal with. Thanks Mr Appliance of Melbourne!”
Owner Response:
“Thank you for your generous 5-star review Ms. Craig! We’re so pleased to hear that Frank delivered excellent service on your Bosch refrigerator. At Mr. Appliance, we strive to live out our Code of Values every day—treating customers with respect, acting with integrity, and staying focused on providing dependable, high-quality service. Frank’s attention to detail and professionalism are a true reflection of those values. We appreciate your trust and look forward to serving you again whenever you need us.”