Discover what our customers have to say about their experience with us. From insightful feedback to honest opinions, this page is a testament to our commitment to providing exceptional customer service.
What People Are Saying About Mr. Appliance of Greater St. Louis
Real Stories, Real Results
- Lindsay D.via Google
- Brenda S.via Google
Owner Response:
“Hi Brenda, we're pleased that your experience with us was a good one! Thank you for entrusting us with the care of your home and taking a moment to leave this review to share with others. Your review is much appreciated, and we hope you won’t hesitate to let us know how we can serve you in the future.”
- Robert A.via Google
“Fantastic customer service. Justin personally left my house to pick up the part I need and then came back and fixed my refrigerator. how great was that. I called Monday night for an appointment and had my refrigerator repaired Tuesday morning.”
Owner Response:
“Hi Bob, thank you so much for this review! We really appreciate you being a loyal customer and helping to share the word about Mr. Appliance. We're here for your appliance repair needs anytime!”
- Julie M.via Google
“I received a same-day appt within 2 hrs of my call. The technician, Noah, was friendly and professional. I had two appliances fixed on the same day. I will definitely use Mr. Appliance again.”
Owner Response:
“Hi Julie, thank you for sharing your experience with Mr. Appliance. We're glad to hear you enjoyed our services. Thanks again for choosing us as your local appliance repair service and have yourself a fantastic day!”
- Gary W.via Google
Owner Response:
“Hi Gary, thank you for leaving us this review. We're thrilled that you enjoyed your experience. Customer experience and satisfaction is our priority, and your review reaffirms the hard work we put in every day. We appreciate your kind words. Thank you again for choosing Mr. Appliance.”
- David D.via Google
“Great communication Timely Great techs”
Owner Response:
“Hi David, thank you for taking the time to leave a review. We’re glad to see that you were satisfied with the work done by our team, and we appreciate your support. Thanks again for choosing Mr. Appliance and have a great day!”
- Eleanor A.via Google
“Gentleman was knowledgeable & knew exactly what the problem was with our washer. It was painful because of the cost but we felt they were honest.”
Owner Response:
“Hi Eleanor, thank you for your review! We work hard to ensure each customer receives the best possible service, and we were happy to help you!”
- Omer K.via Google
“I am beyond pleased with the effort, customer service, and communication I have received from this company. Starting from the office personnel Debbie and Samantha to the field technician Shannon G. The whole team worked tirelessly to get my KitchenAid panel ready fridge working. Shannon came out multiple times himself and even brought in another Technician to see if he has missed something. At the end it was determined that the electrical short in the fridge is not repairable. I will get a substantial refund. In a time where it is very hard to find an honest company you can rely on for home repairs, Mr. Appliance of Greater St. Louis focused on my needs and went above and beyond for our needs. I will call Mr. Appliance for any and all appliance repairs going forward. THANK YOU.”
Owner Response:
“Hi Omer, thanks for taking a few minutes to provide us with your feedback! We appreciate it and will certainly share it with the entire Mr. Appliance team. We look forward to serving you again for all your appliance repair needs.”
- Aletta M.via Google
“Great service- from the beginning to the end. The technicians were polite and communicated well. Highly recommend!”
Owner Response:
“Hi Aletta, thank you for taking the time to leave a review. It’s wonderful to see that you were happy with our work, and we’re grateful for the opportunity to meet your needs. We look forward to helping you again!”
- Denise F.via Google
“I have used Mr. Appliance for several appliance repairs!! Always quick to respond and provide service. Chuck has always been my service tech and is always amazing!!”
Owner Response:
“Hi Denise, thanks for your review and for choosing Mr. Appliance! We are so grateful that you gave us a chance.”
- Bob H.via Google
“Prompt and friendly dishwasher repair. Devan diagnosed then compared buying replacement part vs. installing new comparable model. Repair done in under a week. Highly recommend Mr. Appliance!”
Owner Response:
“Hi Bob, thank you for leaving this review for our team. We’re grateful for your support, and we’re glad to see that you were satisfied with our services. Thanks again for choosing Mr. Appliance, and have a great day!”
- Richard H.via Google
“Great service, had dishwasher repairs done quicker than expected. Great that service charge included in repair costs.”
Owner Response:
“Hi Rick, we're pleased that your experience with us was a good one! Thank you for entrusting us with the care of your home and taking a moment to leave this review to share with others. Your review is much appreciated, and we hope you won’t hesitate to let us know how we can serve you in the future.”
- HO C.via Google
Owner Response:
“Hi Ho, thank you for taking the time to leave a review. We’re glad to see that you were satisfied with the work done by our team, and we appreciate your support. Thanks again for choosing Mr. Appliance and have a great day!”
- Dan S.via Google
“Don was very professional and polite. No complaints. Would use again”
Owner Response:
“Hi Dan, thank you for taking the time to let others know about your experience with Mr. Appliance. We work hard to provide our customers with an exceptional customer experience, which includes showing up on time, performing high quality work that we stand behind and cleaning up when we are done. We look forward to helping you with again. Thank you for choosing us!”
- Ellen A.via Google
“Fast response time, very reliable. Zero hassle. Excellent office staff & repair techs. Highly recommend.”
Owner Response:
“Hi Ellen, we're pleased that your experience with us was a good one! Thank you for entrusting us with the care of your home and taking a moment to leave this review to share with others. Your review is much appreciated, and we hope you won’t hesitate to let us know how we can serve you in the future.”
- David W.via Google
“I have used Mr Appliance for the past few years and have had a wonderful experience working with them. Their technicians are very knowledgeable and can complete the work in a timely manner. Plus they stand behind their work with their warranty. Reach out to them today for all of your appliance repair needs!”
Owner Response:
“Thank you so much, David, for your kind words and for being a loyal customer over the years. We're thrilled to hear about your positive experiences with our knowledgeable technicians and their timely service. It's great to know that our warranty has provided you with added peace of mind. Your recommendation means a lot to us, and we look forward to continuing to meet your appliance repair needs.”
- marty J.via Google
“Shannon was one of the best repair men I have ever run across in a long time he was professional, friendly, on time, explaining everything he was doing. In and out in less than a hour with the repair done”
Owner Response:
“Thank you, Marty, for sharing your positive experience with us. We're thrilled to hear that Shannon provided you with professional and friendly service, and that the repair was completed efficiently. We take great pride in our team's ability to deliver exceptional service, and your feedback is truly appreciated.”
- Becky A.via Google
“Quick response and very professional!”
Owner Response:
“Hi Becky - Thank you so much for taking the time to leave us a 5-star google review for the repairs on your appliance and thank you for the kind words! ”
- Bill M.via Google
“Able to get a next day visit to repair our dryer. Rep was on time, found and repaired the issue. Cost of repair was fair. Rep was friendly and knowledgeable”
Owner Response:
“Thank you, Bill, for sharing your positive experience with our service. We're delighted to hear that you appreciated the prompt next-day visit and found our representative to be punctual, friendly, and knowledgeable. It's great to know that the repair met your expectations in both quality and cost. We strive to provide efficient and friendly service, and your feedback is truly valued.”
- David F.via Google
“Shannon was excellent. He has been at our home twice in the past six days to work on different appliances.”
Owner Response:
“Thank you, David, for taking the time to share your experience. We're delighted to hear that Shannon provided excellent service during his visits to your home. It's wonderful to know that our team could assist you with your appliance needs. We truly appreciate your feedback and look forward to serving you again in the future.”
- Debbie M.via Google
Owner Response:
“Thank you for your five-star review, Deborah. Our team at Mr. Appliance of Greater St. Louis always strives for the highest standards. We are delighted we made your experience a positive one. Until next time, take care.”
- Rachel S.via Google
“Technician was very helpful, honest and nice. I couldn’t ask for anything better and will definitely use this company again.”
Owner Response:
“Thank you, Rachel, for your kind words! We’re thrilled to hear that our technician provided you with such a positive experience. Your feedback is greatly appreciated and motivates us to continue delivering exceptional service. Looking forward to assisting you again in the future!”
- Julene W.via Google
“Mr Appliance was able to have a tech out quickly to diagnose my dishwasher issue. Don arrived on time and was quick to figure out what the issue was. Don was professional, focused and friendly. Parts had to be ordered but that only took a few days. Don was back and completed the job, no more leaking dishwasher. I’ve added Mr Appliance to my contacts, if needed I will contact them in a heartbeat.”
Owner Response:
“Thank you so much for sharing your experience, Julene. We are thrilled to hear that Don provided you with prompt and professional service, and that your dishwasher issue was resolved efficiently. It's wonderful to know that you would choose us again in the future. Your kind words and trust mean a lot to us.”
- Bryna L.via Google
“This is my second experience with Mr. Appliance, previous was under the Fenton office for a different appliance. Chuck/Charles was our tech both times and we will request him for future service needs. Great service and outcome once again. Thank you!”
Owner Response:
“Thank you so much for sharing your experience, Bryna. We're delighted to hear that Chuck provided you with excellent service on both occasions. It's wonderful to know that you were satisfied with the service and outcomes. We look forward to assisting you with any future appliance needs.”
- Linda T.via Google
Owner Response:
“Thank you so much, Linda, for taking the time to leave such a wonderful review. We're thrilled to hear that your experience with Mr. Appliance of Greater St. Louis was a positive one. Your satisfaction is incredibly important to us, and we're delighted that we could meet your expectations.”
- Roxanne D.via Google
“Noah was so great at fixing my refrigerator and evidenced such professionalism and kindness! I highly recommend him and his team! He was prompt and had excellent in his service’! Dr Roxanne”
Owner Response:
“Thank you so much for your wonderful feedback, Dr. Roxanne. We're thrilled to hear about your positive experience with Noah and the service he provided. Your recommendation means a lot to us, and we truly appreciate your kind words about our team's professionalism and promptness.”
- Steven H.via Google
Owner Response:
“Thanks a bunch for your 5-star review, Steven. It's reviews like this that make us at Mr. Appliance of Greater St. Louis excited to come into work every day.”
- Anita W.via Google
“Noah L. was very friendly, knowledgeable, and thorough.”
Owner Response:
“Thank you for taking the time to share your experience with us, Anita. We're delighted to hear that Noah provided you with friendly, knowledgeable, and thorough service. Your feedback is greatly appreciated and will certainly be shared with our team.”
- Christopher H.via Google
“On time , very helpful in explaining the issue and got us up and working.”
Owner Response:
“Thank you, Chris, for your kind words. We're delighted to hear that our team was punctual and able to clearly explain the issue while getting everything up and running for you. Your satisfaction is important to us, and we appreciate you taking the time to share your experience.”
- Walter B.via Google
“Very prompt and high quality work.”
Owner Response:
“Thank you for your kind words, Walter. We're delighted to hear that you were pleased with the promptness and quality of our work. Your feedback is greatly appreciated and motivates us to continue delivering excellent service.”
“Chuck was amazing! My ice maker in my Thermador Freezer was having trouble and he was able to diagnose the problem and fix it very quickly. I had called around to several places and this company was by far the best price. I couldn’t be happier. I will definitely recommend them to anyone! Thanks again. 😊”
Owner Response:
“Hi Lindsay, thank you so much for the positive review! We are so happy that you had a great experience with Mr. Appliance. We look forward to working with you again in the future!”