Discover what our customers have to say about their experience with us. From insightful feedback to honest opinions, this page is a testament to our commitment to providing exceptional customer service.
What People Are Saying About Mr. Appliance of Lorain County
Real Stories, Real Results
- Jay Hollingsworthvia Google
- Lynne Brennervia Google
- Karen Weltyvia Google
“Very courteous and professional”
- Bobbie Greasvia Google
- Mark Hobbsvia Google
“I was very pleased with the speed in which I was able to get help with my dryer. I called after 4pm on Monday and we were able to get an appointment first thing Tuesday morning. The tech, Justin, quickly diagnosed the issue and repaired our dryer in under one hour with a replacement part he already had on-hand. Not only that, but he gave us a great suggestion for future maintenance. Overall, I am very grateful for how easy and efficient the process was.”
- belinda mascolvia Google
“Mr. Appliance has always been my go to when my appliances breakdown. Excellent service very pleased with appointment times and their services. Justin just recently repaired my oven he was very friendly, knew the product. Justin did an excellent job. Would recommend him and Mr. Appliance to all my friends and neighbors. Belinda & Bill”
- Renee Cummingsvia Google
“I can’t say enough about Mr. Appliance, specifically Robert. I had scheduled an appointment online after having the gas company come out because I thought my gas oven was releasing carbon monoxide. I received confirmation of the appointment and then Robert called to review my needs. He reminded me that all gas ovens do release a small amount of carbon monoxide. He then asked me several questions about the condition and care of the oven. I didn’t have all the info as it was left by the previous owner. He suggested I remove the tinfoil (which you shouldn’t leave in the oven) and perform the self cleaning before he sent the technician (and I pay for the service fee). That did the trick! I was so impressed and thankful for his knowledge and consideration. They now have a customer (when needed) for life. The integrity he showed spoke volumes! Thank you!”
- Steve Lucasvia Google
“Initial service call was very quick and accommodating to our schedule… Parts were ordered and shipped to our home for final repair in less than a week… the technician was on time and explained everything clearly… I felt the value exchange for the repair was better than I would have expected… highly recommend”
- Sandra Shaftvia Google
“Would highly recommend this appliance repair company. Great experience. Tony and Shawn were very helpful and knowledgeable and gave us some great tips too. Would definitely call on for next repair. No high pressure.”
- Robert Vilagi Jrvia Google
“1st time using Mr.Appliance. I had replaced dryer heating element my self 2 years ago to the month and it went out the night before I left out of town for work. Called these guys and they were there the next day after I called, and fixed it. Thomas, the tech, was very professional and cleaned everything up like he wasn't even there. Would highly recommend!”
- Katievia Google
“Excellent service! Will definitely use them again.”
- Julie Carpentervia Google
“The technicians were friendly and knowledgeable. They solved my problem quickly and also taught me about my washer and how to maintain it in the future. The main technician was Nicholas. I’m not sure the name of the other guy with him but both were wonderful”
- Sylvia Lochervia Google
“Arrived when stated, listened to explanation of issue and explained what needed to be done. Had the necessary parts on his truck and had the dryer fixed in no time.”
- Melissa Kodyshvia Google
- Cody Crossvia Google
“Thomas was very professional and friendly and did a fantastic job, very punctual! Great company!”
- Diane Steenstravia Google
“Very happy with my service. Rick came over and diagnosed the problem with my refrigerator right away. It was still under warranty and he filed the claim and took care of everything. The technician that did my repair was professional and courteous and did a great job. I’m very happy and will be calling again I’m sure. Thank you very much”
- Vernon Wallacevia Google
“Nicholas was excellent very professional friendly and punctual. I will request he come whenever we need appliances repaired. Great job!”
- Emilie Martinkovia Google
- DEB WILSONvia Google
“Speedy service, great technician. A very positive experience! Thank you Nicholas!!”
- Joshua Hoganvia Google
“Nicholas arrived, diagnosed the issue promptly, advised me of my options, and completed the repair all within 20 minutes. He was professional in his appearance and thorough in his work. Highly recommend this service and company.”
- margaret corriveauvia Google
“Mr Appliance answered their phone on the 2nd ring!! Listened to my problem with my refrigerator and immediately scheduled an appointment for the same day!! After checking out everything the repairman found the problem, ordered the part and scheduled my repair appointment!!”
- Ann Moorevia Google
“LG Freezer drain got clogged, got frozen and was leaking onto the floor. I called Mr Appliance and got an appointment for the next day. Thomas arrived on time and quickly and efficiently diagnosed the problem, told me how much it would cost to fix it and completed the repair. The price was very reasonable, and the service was fantastic, I highly recommend. Thank you Mr Appliance!”
- Harry Whitevia Google
“Gregory was awesome at diagnosing the problem as well as fixing the issue. Very professional, prompt, knows his stuff and arguably my appliance now works better than it did when new! Thanks!!”
- tricia markovicvia Google
- Zach McGuirevia Google
“Good communication, showed up on time and the tech was very professional. Fixed my washing machine same day and the price was reasonable. Recommended.”
- Kimberly Gaydosvia Google
“Nick was so nice and took the time to explain what was going on with my oven. It is always a nice surprise to be treated honestly and fairly. Will definitely use this company again!”
- ruby winchellvia Google
- tod wackervia Google
“I will definitely use Mr. Appliance again! Our service tech, Gregory, was both knowledgeable and efficient. Made for a very pleasant experience.”
- John Wilsonvia Google
“Very professional and was quick to find the problem and got the part ordered. Returned when part arrived and left after he installed it.”
- Nancy Tylickivia Google
“He was thorough with explaining everything about his job. We were very satisfied.”
“Technician was very skilled and helpful. He respected my house and my refrigerator. Highly recommended.”