Discover what our customers have to say about their experience with us. From insightful feedback to honest opinions, this page is a testament to our commitment to providing exceptional customer service.
What People Are Saying About Mr. Appliance of Delaware and Newark
Real Stories, Real Results
- Scott W.via Google
- Randy H.via Google
“Chris was on time, provided information on what was fixed, was respectful of the property.”
- Sandi W.via Google
- Brad G.via Google
“Quick to get out and check what the problem was and made realistic and confident recommendations to remediate our broken dishwasher unit”
- Jami G.via Google
- Carmen J.via Google
“Will definitely use this company again! Very professional and courteous. Explained everything.”
- Kate I.via Google
“Jeremiah was extremely knowledgeable and helpful, diagnosed the problem efficiently”
- scott S.via Google
- lucky O.via Google
“Fast, courteous, professional! Attention to detail noticed and appreciated. Their card is in the file for future "if needed" use.”
Owner Response:
“Thank you, lucky one, for your kind words! We’re happy to hear you appreciated our attention to detail and found our service fast, courteous, and professional. We look forward to assisting you with any future needs.”
- Scott M.via Google
“Jack was prompt and professional very polite.”
Owner Response:
“Thank you for your feedback, Scott. We're pleased to hear that Jack was prompt, professional, and very polite during your service. We appreciate your kind words and look forward to serving you again at Mr. Appliance of Delaware and Newark.”
- Anne D.via Google
“Jeremiah was thorough and very professional . He was able to fix all the issues with our Sub Zero.”
Owner Response:
“Thank you, Anne, for your kind words! We’re happy to hear that Jeremiah was thorough and professional in fixing all the issues with your Sub Zero. We appreciate you choosing Mr. Appliance of Delaware and Newark!”
- Junior W.via Google
“Mr. Appliance is very professional I would highley recommend.”
Owner Response:
“Thank you, Junior Ward, for your kind words! We’re delighted to hear that you found our service professional and would highly recommend us. We appreciate your recommendation and look forward to serving you again in the future.”
- Neal B.via Google
“Jeremy was professional and knowledgeable. Diagnostic ran smoothly and replacement parts are on order. They should arrive in a couple of days. He left the work area as clean as he found it. Total cost is on par with industry standards and thus no issues. I will call them again when needing appliance repairs.”
Owner Response:
“Thank you for your feedback, Neal! We appreciate you taking the time to share your experience. It’s great to know that Jeremy was professional and knowledgeable and that the diagnostic ran smoothly. We're glad to hear you were satisfied with the service and pricing. We look forward to assisting you with any future appliance repairs!”
- Mark J.via Google
“Very through and professional”
Owner Response:
“Thank you for your feedback, Glenna. We strive to provide thorough and professional service, and we're sorry to hear that your experience didn't meet your expectations. Your insights are valuable to us, and we're committed to improving and ensuring a better experience in the future.”
- Theodora H.via Google
“I was scheduled initially for the following week to have my appliance repair. To my surprise they arrived yesterday on May 1. The trained employee was training another employee, and did a masterful job. I even received a senior citizen discount. Yahoo! Both M A employees were professional and kind. I give both employees a thumb up and a five star rating.”
Owner Response:
“Thank you for sharing your delightful experience with Mr. Appliance of Delaware and Newark. We are thrilled to hear that our team exceeded your expectations by arriving earlier than anticipated and providing excellent service. It's wonderful to know that our technician and the trainee demonstrated professionalism and kindness during your appliance repair. We're also glad you could take advantage of our senior citizen discount. Your positive feedback and five-star rating are greatly appreciated and will be shared with the team to recognize their hard work.”
- Keith R.via Google
Owner Response:
“Thank you, Keith, for your wonderful review! We're thrilled to hear that you had a great experience with Mr. Appliance of Delaware and Newark. Your satisfaction is our top priority, and it's fantastic to know we met your expectations.”
- Jesse P.via Google
Owner Response:
“Thank you so much, Jesse, for taking the time to leave us a 5-star review! We're thrilled to hear that you had a positive experience with Mr. Appliance of Delaware and Newark. Your satisfaction is our top priority, and your kind words motivate our team to continue providing excellent service.”
- Doug S.via Google
“On time and friendly service.”
Owner Response:
“Thank you, Doug, for your kind words. We're delighted to hear that you were pleased with the punctuality and friendliness of our service. Your feedback is greatly appreciated and helps us continue to provide excellent service.”
- Kathleen F.via Google
“I am very happy with the repair to my fridge. Chris was very knowledgeable and professional. From scheduling to the work being done the process was smooth. Thank you!”
Owner Response:
“Thank you so much for your kind words, Kathleen. We're thrilled to hear that you had a positive experience with our service. It's wonderful to know that Chris's expertise and professionalism made the repair process smooth for you. Your satisfaction is our top priority, and we truly appreciate your feedback.”
- Tom S.via Google
“I was impressed from the start with the message to me with the technician's picture attached. When he arrived, he put a carpet down at the front door and put boots on. As he worked on our refrigerator, he had a protective shield for the floor. All I am saying is that everything he did was aimed at having minimal impact on our home while he did his job. He diagnosed the problem quickly, ordered the parts and cleaned up and left. I have never had an appliance technician be so careful and professional. Thanks to Jeremy!”
Owner Response:
“Thank you for sharing your positive experience with us. We are delighted to hear that Jeremy's professionalism and attention to detail made such a great impression during your service. It's wonderful to know that the care he took to protect your home and his efficient handling of the repair were appreciated. We strive to provide this level of service to all our customers, and your feedback is invaluable.”
- Roger H.via Google
“We had our first experience with Mr. Appliance via our home warranty company. They contacted us quickly after placing our claim. They were professional in every way on the phone and at our home. Scheduling went smoothly and the process was clearly explained. On the day of service, they provided a courtesy call letting us know they were heading our way. They arrived, diagnosed the situation, and made the repair. It was fast. It was easy. It was convenient. The technicians who did the service were knowledgeable and courteous. I would 100% recommend them for any of your appliance repair needs.”
Owner Response:
“Thank you so much for your wonderful feedback, Roger. We're thrilled to hear that you had a positive experience with our team and that the process was seamless and convenient for you. It's great to know that our technicians met your expectations with their professionalism and expertise. Your recommendation means a lot to us, and we're delighted to have been able to assist you with your appliance repair needs.”
- Steven B.via Google
Owner Response:
“Thank you so much, Steven, for your glowing review! We're thrilled to hear that you had a positive experience with Mr. Appliance of Delaware and Newark. Your kind words and support mean a lot to our team, and we are delighted to have met your expectations.”
- Linda C.via Google
“Jeremy just left and he was so nice an respectful. It was an easy fix which made me happy, but I will definitely ask for him if I have any future needs. Thank you Jeremy!! He even changed a lightbulb for me!! Lol Very knowledgeable.”
Owner Response:
“Thank you so much for your kind words, Linda. We're thrilled to hear that Jeremy provided you with such a positive experience. It's great to know he could assist with your repair and even help with the lightbulb. We appreciate your feedback and look forward to serving you again in the future.”
- ltandjoannetaylorvia Google
“Excellent service!!! We will continue to use Mr Appliance for our repair needs. Thank you!”
Owner Response:
“Thank you for your kind words and for choosing Mr. Appliance of Delaware and Newark for your repair needs. We're thrilled to hear that you received excellent service and look forward to being your go-to solution for any future appliance repairs. Your support and satisfaction mean a lot to us!”
- Brenton B.via Google
“Very friendly and efficient. A pleasant experience.”
Owner Response:
“Thank you so much, Brenton, for your kind words. We're thrilled to hear that you had a pleasant experience and found our service friendly and efficient. Your feedback is greatly appreciated and encourages our team to continue delivering exceptional service.”
- Clive S.via Google
“Great professional appliance service company. Diagnose and repair our frigerater.”
Owner Response:
“Thank you so much, Clive, for your kind words. We're delighted to hear that you had a positive experience with our team and that we could assist with your refrigerator. We appreciate your feedback and look forward to serving you again in the future if the need arises.”
- James S.via Google
“I can't recommend them highly enough. Mr. Appliance sends an employee photo id so you know who to expect, which should make those living alone feel secure, they kept me fully apprised of the ETA for the repair, the tech left the house as clean as it was when he arrived, and he repaired the my dryer and dishwasher (both Askos) with a minimum of fuss. They do require pre-payment for the repair, but you shouldn't let that bother you---they will show up and do a good job.”
Owner Response:
“Thank you so much for your kind words and thoughtful review. It's wonderful to hear that you felt secure and well-informed throughout the process and that our technician was able to address the issues with your dryer and dishwasher efficiently. We appreciate your understanding regarding our pre-payment policy and are delighted that you were satisfied with the service you received. Your feedback is incredibly valuable to us, and it motivates our team to continue providing exceptional service.”
- Marianne S.via Google
“Service person was very friendly and helpful! Did a wonderful job fixing the problem”
Owner Response:
“Thank you, Marianne, for your kind words! We're delighted to hear that you had a positive experience with our service person and that the issue was resolved to your satisfaction. Your feedback is greatly appreciated, and we're thrilled to know that our team provided friendly and helpful service.”
- Patrick H.via Google
Owner Response:
“Thank you, Patrick, for taking the time to leave such a wonderful review. We're thrilled to hear that you had a positive experience with us at Mr. Appliance of Delaware and Newark. Your satisfaction is our top priority, and we're delighted to know we met your expectations. Your feedback is greatly appreciated and serves as a motivation for our team to continue delivering excellent service.”
- Chantay S.via Google
“Excellent, efficient, timely service. Great customer service.”
Owner Response:
“Thank you so much, Chantay, for your kind words and for taking the time to share your experience with us. It’s wonderful to hear that you found our service to be excellent, efficient, and timely. We are thrilled to know that our customer service met your expectations. Your feedback is greatly appreciated and inspires our team to continue delivering top-notch service.”
“Wonderful, quick, professional service. Jeremiah is a rock star!”