Discover what our customers have to say about their experience with us. From insightful feedback to honest opinions, this page is a testament to our commitment to providing exceptional customer service.
What People Are Saying About Mr. Appliance of Delaware and Newark
Real Stories, Real Results
- lucky onevia Google
- Scott Magersvia Google
“Jack was prompt and professional very polite.”
Owner Response:
“Thank you for your feedback, Scott. We're pleased to hear that Jack was prompt, professional, and very polite during your service. We appreciate your kind words and look forward to serving you again at Mr. Appliance of Delaware and Newark.”
- Anne Davyvia Google
“Jeremiah was thorough and very professional . He was able to fix all the issues with our Sub Zero.”
Owner Response:
“Thank you, Anne, for your kind words! We’re happy to hear that Jeremiah was thorough and professional in fixing all the issues with your Sub Zero. We appreciate you choosing Mr. Appliance of Delaware and Newark!”
- Junior Wardvia Google
“Mr. Appliance is very professional I would highley recommend.”
Owner Response:
“Thank you, Junior Ward, for your kind words! We’re delighted to hear that you found our service professional and would highly recommend us. We appreciate your recommendation and look forward to serving you again in the future.”
- Neal Baldwinvia Google
“Jeremy was professional and knowledgeable. Diagnostic ran smoothly and replacement parts are on order. They should arrive in a couple of days. He left the work area as clean as he found it. Total cost is on par with industry standards and thus no issues. I will call them again when needing appliance repairs.”
Owner Response:
“Thank you for your feedback, Neal! We appreciate you taking the time to share your experience. It’s great to know that Jeremy was professional and knowledgeable and that the diagnostic ran smoothly. We're glad to hear you were satisfied with the service and pricing. We look forward to assisting you with any future appliance repairs!”
- Mark Jonesvia Google
“Very through and professional”
Owner Response:
“Thank you for your feedback, Glenna. We strive to provide thorough and professional service, and we're sorry to hear that your experience didn't meet your expectations. Your insights are valuable to us, and we're committed to improving and ensuring a better experience in the future.”
- Theodora Higgenbothamvia Google
“I was scheduled initially for the following week to have my appliance repair. To my surprise they arrived yesterday on May 1. The trained employee was training another employee, and did a masterful job. I even received a senior citizen discount. Yahoo! Both M A employees were professional and kind. I give both employees a thumb up and a five star rating.”
Owner Response:
“Thank you for sharing your delightful experience with Mr. Appliance of Delaware and Newark. We are thrilled to hear that our team exceeded your expectations by arriving earlier than anticipated and providing excellent service. It's wonderful to know that our technician and the trainee demonstrated professionalism and kindness during your appliance repair. We're also glad you could take advantage of our senior citizen discount. Your positive feedback and five-star rating are greatly appreciated and will be shared with the team to recognize their hard work.”
- Keith Rieglevia Google
Owner Response:
“Thank you, Keith, for your wonderful review! We're thrilled to hear that you had a great experience with Mr. Appliance of Delaware and Newark. Your satisfaction is our top priority, and it's fantastic to know we met your expectations.”
- Jesse Poolevia Google
Owner Response:
“Thank you so much, Jesse, for taking the time to leave us a 5-star review! We're thrilled to hear that you had a positive experience with Mr. Appliance of Delaware and Newark. Your satisfaction is our top priority, and your kind words motivate our team to continue providing excellent service.”
- Doug Spanglervia Google
“On time and friendly service.”
Owner Response:
“Thank you, Doug, for your kind words. We're delighted to hear that you were pleased with the punctuality and friendliness of our service. Your feedback is greatly appreciated and helps us continue to provide excellent service.”
- Kathleen Fryevia Google
“I am very happy with the repair to my fridge. Chris was very knowledgeable and professional. From scheduling to the work being done the process was smooth. Thank you!”
Owner Response:
“Thank you so much for your kind words, Kathleen. We're thrilled to hear that you had a positive experience with our service. It's wonderful to know that Chris's expertise and professionalism made the repair process smooth for you. Your satisfaction is our top priority, and we truly appreciate your feedback.”
- Tom Stonevia Google
“I was impressed from the start with the message to me with the technician's picture attached. When he arrived, he put a carpet down at the front door and put boots on. As he worked on our refrigerator, he had a protective shield for the floor. All I am saying is that everything he did was aimed at having minimal impact on our home while he did his job. He diagnosed the problem quickly, ordered the parts and cleaned up and left. I have never had an appliance technician be so careful and professional. Thanks to Jeremy!”
Owner Response:
“Thank you for sharing your positive experience with us. We are delighted to hear that Jeremy's professionalism and attention to detail made such a great impression during your service. It's wonderful to know that the care he took to protect your home and his efficient handling of the repair were appreciated. We strive to provide this level of service to all our customers, and your feedback is invaluable.”
- Roger Higginbothamvia Google
“We had our first experience with Mr. Appliance via our home warranty company. They contacted us quickly after placing our claim. They were professional in every way on the phone and at our home. Scheduling went smoothly and the process was clearly explained. On the day of service, they provided a courtesy call letting us know they were heading our way. They arrived, diagnosed the situation, and made the repair. It was fast. It was easy. It was convenient. The technicians who did the service were knowledgeable and courteous. I would 100% recommend them for any of your appliance repair needs.”
Owner Response:
“Thank you so much for your wonderful feedback, Roger. We're thrilled to hear that you had a positive experience with our team and that the process was seamless and convenient for you. It's great to know that our technicians met your expectations with their professionalism and expertise. Your recommendation means a lot to us, and we're delighted to have been able to assist you with your appliance repair needs.”
- Steven Beyervia Google
Owner Response:
“Thank you so much, Steven, for your glowing review! We're thrilled to hear that you had a positive experience with Mr. Appliance of Delaware and Newark. Your kind words and support mean a lot to our team, and we are delighted to have met your expectations.”
- Linda Casevia Google
“Jeremy just left and he was so nice an respectful. It was an easy fix which made me happy, but I will definitely ask for him if I have any future needs. Thank you Jeremy!! He even changed a lightbulb for me!! Lol Very knowledgeable.”
Owner Response:
“Thank you so much for your kind words, Linda. We're thrilled to hear that Jeremy provided you with such a positive experience. It's great to know he could assist with your repair and even help with the lightbulb. We appreciate your feedback and look forward to serving you again in the future.”
- ltandjoannetaylorvia Google
“Excellent service!!! We will continue to use Mr Appliance for our repair needs. Thank you!”
Owner Response:
“Thank you for your kind words and for choosing Mr. Appliance of Delaware and Newark for your repair needs. We're thrilled to hear that you received excellent service and look forward to being your go-to solution for any future appliance repairs. Your support and satisfaction mean a lot to us!”
- Brenton Bakervia Google
“Very friendly and efficient. A pleasant experience.”
Owner Response:
“Thank you so much, Brenton, for your kind words. We're thrilled to hear that you had a pleasant experience and found our service friendly and efficient. Your feedback is greatly appreciated and encourages our team to continue delivering exceptional service.”
- Clive Stephensvia Google
“Great professional appliance service company. Diagnose and repair our frigerater.”
Owner Response:
“Thank you so much, Clive, for your kind words. We're delighted to hear that you had a positive experience with our team and that we could assist with your refrigerator. We appreciate your feedback and look forward to serving you again in the future if the need arises.”
- James Sperlingvia Google
“I can't recommend them highly enough. Mr. Appliance sends an employee photo id so you know who to expect, which should make those living alone feel secure, they kept me fully apprised of the ETA for the repair, the tech left the house as clean as it was when he arrived, and he repaired the my dryer and dishwasher (both Askos) with a minimum of fuss. They do require pre-payment for the repair, but you shouldn't let that bother you---they will show up and do a good job.”
Owner Response:
“Thank you so much for your kind words and thoughtful review. It's wonderful to hear that you felt secure and well-informed throughout the process and that our technician was able to address the issues with your dryer and dishwasher efficiently. We appreciate your understanding regarding our pre-payment policy and are delighted that you were satisfied with the service you received. Your feedback is incredibly valuable to us, and it motivates our team to continue providing exceptional service.”
- Marianne Symanskivia Google
“Service person was very friendly and helpful! Did a wonderful job fixing the problem”
Owner Response:
“Thank you, Marianne, for your kind words! We're delighted to hear that you had a positive experience with our service person and that the issue was resolved to your satisfaction. Your feedback is greatly appreciated, and we're thrilled to know that our team provided friendly and helpful service.”
- Patrick Hoppervia Google
Owner Response:
“Thank you, Patrick, for taking the time to leave such a wonderful review. We're thrilled to hear that you had a positive experience with us at Mr. Appliance of Delaware and Newark. Your satisfaction is our top priority, and we're delighted to know we met your expectations. Your feedback is greatly appreciated and serves as a motivation for our team to continue delivering excellent service.”
- Chantay Sullivanvia Google
“Excellent, efficient, timely service. Great customer service.”
Owner Response:
“Thank you so much, Chantay, for your kind words and for taking the time to share your experience with us. It’s wonderful to hear that you found our service to be excellent, efficient, and timely. We are thrilled to know that our customer service met your expectations. Your feedback is greatly appreciated and inspires our team to continue delivering top-notch service.”
- Donald Pottervia Google
“Technician was very knowledgeable about installation process for the appliance being installed. Area of installation was cleaned up upon work being completed.”
Owner Response:
“Thank you for your kind words, Donald. We're thrilled to hear that our technician's expertise and attention to cleanliness met your expectations. Your satisfaction is important to us, and we appreciate your feedback.”
- Suzanne McCachrenvia Google
“Jeremy was courteous and professional. My washer is working again!”
Owner Response:
“Thank you for taking the time to share your experience, Suzanne. It's wonderful to hear that Jeremy provided courteous and professional service, and we're delighted that your washer is back in working order. Your satisfaction is very important to us, and we appreciate your kind words.”
- Sherry Willvia Google
“I recently purchased a new range. There were multiple things that aren't right with the range and Jeremiah has worked tirelessly with the mfg to try and get everything fixed. I appreciate his concern, his expertise and his very detailed explanations of what the next steps were. He was very respectful of my home and took care to leave everything as it was when he arrived. If I need service in the future he will be my first call.”
Owner Response:
“Thank you so much for sharing your experience, Sherry. We're delighted to hear that Jeremiah's dedication and expertise made a positive impact during your recent range service. It's wonderful to know that his respectful approach and attention to detail made a difference. We truly appreciate your kind words and look forward to being your go-to service provider in the future.”
- Kim Schultzvia Google
“This is the second time I have used them. They are very professional and knowledgeable, and it was great to be able to schedule online.”
Owner Response:
“Thank you, Kim, for taking the time to share your positive experience with us. We're thrilled to hear that you found our team professional and knowledgeable, and that you appreciated the convenience of online scheduling. Your feedback is invaluable to us, and we're delighted to have been of service to you once again.”
- Jenny Hallvia Google
“Very happy, pleasant individual and he cleaned up when finished!”
Owner Response:
“Thank you, Jenny, for your kind words and for sharing your experience with Mr. Appliance of Delaware and Newark. It's wonderful to hear that you were pleased with our technician's professionalism and attention to cleanliness. Your satisfaction is our top priority, and we're delighted to have met your expectations.”
- Holly Dickvia Google
“Very professional. Prompt and friendly, answers questions well. Thank you!”
Owner Response:
“Thank you so much, Holly, for your kind words! We’re thrilled to hear that you had a positive experience with our team. It's great to know that our professionalism and friendliness met your expectations. Your feedback is very much appreciated!”
- Joyce Kirkpatrickvia Google
“Jeremy Pack very nice very polite well mannered, and good job and very honest. Thank you very much. A good person around.”
Owner Response:
“Thank you so much for your kind words about Jeremy. We're thrilled to hear that you had a positive experience with his service. Your feedback is greatly appreciated and will be shared with our team.”
- Dee Otteryvia Google
“He clearly explained to me what was going on. He was friendly and obviously knew what he was doing.”
Owner Response:
“Thank you so much, Dorothy, for taking the time to share your positive experience. It's wonderful to hear that our technician was able to clearly explain the situation and provide friendly, knowledgeable service. We truly appreciate your kind words and are delighted to have met your expectations.”
“Fast, courteous, professional! Attention to detail noticed and appreciated. Their card is in the file for future "if needed" use.”