Discover what our customers have to say about their experience with us. From insightful feedback to honest opinions, this page is a testament to our commitment to providing exceptional customer service.
What People Are Saying About Mr. Appliance of Brookings
Real Stories, Real Results
- Susie P.via Google
- Kathy C.via Google
“This young man named Pete with Mr. Appliance showed up and went directly too our Laundry room and accessed the Washer repair. Pete was courteous and advised us when the part would arrive! The part arrived Pete came and installed the part! Amazing, Service will refer to others and we will use Mr. Appliance when needed! THANK YOU for your prompt Service!”
- Joanie H.via Google
- Dave M.via Google
“Great job”
- Alyssa S.via Google
“We are repeat customers with Mr. Appliance. Pete always gives great customer service, and is very prompt on coming to our house. We highly recommend to anyone!”
Owner Response:
“Alyssa, That's wonderful to hear you're repeat customers and consistently receive great service from Pete! We truly appreciate your loyalty. Thanks so much for the high recommendation!”
- Erica F.via Google
- Shayn D.via Google
“Our upright freezer was having an issue keeping things cold. I called Mr. A and they were able to come out the next day. Diagnosed the problem, ordered the part, and repaired a week later. Very speedy!”
Owner Response:
“Shayne, glad to hear we were able to quickly diagnose and repair your upright freezer! It's always a relief when appliance issues are resolved speedily.”
- Tanizha B.via Google
“Logan was great! For kind and knew what he was doing! He even gave advise about my washer and he was here quick to get everything fixed!”
Owner Response:
“Tanizha, That's wonderful to hear! We're so glad Logan provided such great service – kind, knowledgeable, and quick to get everything fixed. It's also a bonus that he offered advice about your washer! We appreciate you sharing your positive experience.”
- Christa D.via Google
“Service was prompt and very good customer service. Thanks!”
Owner Response:
“Christa, We're so glad to hear you experienced prompt service and great customer service! Thanks for letting us know!”
- Sarah J.via Google
“My husband and I were very pleased with the service we received on our dryer. Logan was prompt and explained the problem prior to fixing the dryer. We will definitely be scheduling with them, if we ever need appliance repairs again.”
Owner Response:
“Sarah, That's fantastic to hear! We're so glad Logan provided you with such prompt and clear service for your dryer. It's always our goal to ensure customers understand the issue before we fix it. We appreciate you trusting us with your repair need”
- Christopher S.via Google
“Had Logan come and look at my leaking dishwasher. Diagnosed problem quickly and made repair promptly when parts came in. Great job.”
Owner Response:
“Christopher, Sounds like Logan did a fantastic job with your dishwasher! We're glad to hear he was able to diagnose the leak quickly and we were able to get the parts quickly to finish the repair. We look forward to helping you in the future.”
- Jenn B.via Google
“Jordan was very knowledgeable and did a wonderful job!!”
Owner Response:
“Jenn, That's great to hear! We're delighted that we provided you with such knowledgeable and wonderful service.”
- Danielle G.via Google
“Logan was great! Great information as well.”
Owner Response:
“Thank you for the positive feedback! We're thrilled to hear that Logan provided you with great information and support. Your satisfaction is our top priority, and we look forward to serving you again in the future.”
- Jessica W.via Google
“Professional, easy to schedule with, and Logan was very efficient and clearly explained everything”
Owner Response:
“Thank you for your positive feedback, Jessica! We're glad to hear that you found the scheduling process easy and that Logan provided efficient and clear explanations. Your satisfaction is our priority, and we appreciate you taking the time to share your experience. We look forward to serving you again in the future!”
- Lisa S.via Google
“Logan was super efficient and timely. Detailed in the repairs and very transparent to costs and potential changes. The main office did an excellent job in communicating times and kept me updated with my repair parts order. Highly recommend Logan and his team. Thank you for getting my deep freeze up and running!”
Owner Response:
“Thank you for your wonderful feedback, Lisa! We're thrilled to hear that Logan and his team provided you with efficient and transparent service. It's great to know our communication met your expectations. We appreciate your recommendation and look forward to assisting you again in the future.”
- Lindsay W.via Google
“Pete explained the cause of the problem with our refrigerator and the repair needed. He is veryknowledgeable, made the needed repair quickly, and friendly.”
Owner Response:
“Thank you for your positive feedback, Lindsay! We're thrilled to hear that Pete provided you with excellent service and that he was able to resolve your refrigerator issue quickly and efficiently. Our team takes pride in being knowledgeable and friendly, and it's great to know we met your expectations. We appreciate your support and look forward to serving you again in the future!”
- Delaina S.via Google
“Very easy to schedule with, needed parts ordered for our dryer after having it looked at on Friday and it was good as new by Monday! Logan did an excellent and was very friendly”
Owner Response:
“Thank you for your wonderful feedback! We're thrilled to hear that you found the scheduling process easy and that Logan provided excellent service. It's great to know your dryer is working perfectly again. We appreciate your support and look forward to assisting you in the future!”
- Judy W.via Google
“Very pleasant young Man. Did a great job. We would recommend him”
Owner Response:
“Thank you for your kind words, Judy! We're thrilled to hear that you had a positive experience and that our team member made a great impression. Your recommendation means a lot to us, and we appreciate your support.”
- Steve O.via Google
Owner Response:
“Thank you for your outstanding rating! We're thrilled to hear you had a great experience. Your support means a lot to us. We look forward to welcoming you back soon!”
- Kevin G.via Google
“Great service! They were able to assess and repair my dryer in a timely manner. Logan was our tech, he was very knowledgable and gave advice on preventative maintenance.”
Owner Response:
“Thank you for your feedback, Kevin! We're delighted to hear that you had a great experience with our service and that Logan provided you with valuable insights. Our team strives to offer timely and effective solutions, and it's wonderful to know we met your expectations. We appreciate your business and look forward to serving you again in the future.”
- Debra W.via Google
“Logan was very prompt and professional. Will recommend this business to others!”
Owner Response:
“Thank you for your positive feedback, Deb! We're glad to hear that Logan provided prompt and professional service. Your recommendation means a lot to us, and we appreciate your support!”
- Missie D.via Google
“While staying at my daughter’s home and caring for her pets, I discovered her refrigerator was not cooling and the freezer had frosted over. I’m not from the Brookings area, but I had used Mr. Appliance in my own town. I know, firsthand that not all franchises deliver the same level of service, but I was hopeful. I was so impressed with Pete from Mr. Appliance of Brookings! From start to finish, the experience was excellent. Pete was professional, knowledgeable, and down to earth. Pete explained the issue in clear relatable, terms-never condescending, or overly technical-and made sure I fully understood the situation and the repair process. The quote matched the final invoice exactly and they arrived well within the projected time frames for both appointments. What stood out most was Pete’s integrity and approachability. Pete answered every question, followed through on every detail, and truly earned trust through his communication and actions. Pete was friendly, efficient, skilled-and most of all, a genuinely kind and decent human being, which feels too rare these days. I would not hesitate to recommend Pete and Mr. Appliance of Brookings. They exceeded expectations and delivered a level of service that clearly sets them apart!”
Owner Response:
“Thank you for the glowing review! We're thrilled to hear that Pete provided you with such excellent service and that he was able to address your refrigerator issues promptly and effectively. It's wonderful to know that his professionalism and integrity made your experience memorable. We appreciate your recommendation and look forward to serving you again in the future!”
- Gail L.via Google
“Just had my refrigerator serviced today, it is working! Logan was very helpful and pleasant to work with. Would recommend him and your service to anyone! Great customer service!”
Owner Response:
“Thank you for your positive feedback, Gail! We're thrilled to hear that your refrigerator is working well and that Logan provided helpful and pleasant service. Your recommendation means a lot to us, and we appreciate your support of our business!”
- Jill D.via Google
“Mr. Appliance, Logan, was wonderful to work with! He was timely, friendly, skillful and professional. Will call on Logan again if needed! :)”
Owner Response:
“Thank you for your fantastic review, Jill! We're thrilled to hear that Logan provided you with such excellent service. We appreciate your kind words and look forward to assisting you again in the future!”
- M C.via Google
Owner Response:
“Thank you for your 5-star rating! We appreciate your support and look forward to seeing you again soon.”
- Debbie J.via Google
“Pete was awesome. So quick to make sure the repair was taken care of and taken care of right. Would definitely use Mr. Appliance again.”
Owner Response:
“Thank you for your positive feedback, Debie! We're thrilled to hear that Pete provided quick and effective service. Your satisfaction is important to us, and we look forward to assisting you again in the future.”
- Molly J.via Google
“Logan gave us exceptional service. Very professional, knowledgeable & friendly. Quick response & Prompt service & when parts were needed, we were told when to expect their return. They exceeded expectations. Thanks, Logan”
Owner Response:
“Thank you for your wonderful feedback, Molly! We're thrilled to hear that Logan provided you with exceptional service and met all your expectations. Our team always strives to deliver professionalism and promptness, and we're glad it made a difference for you. We'll be sure to share your compliments with Logan. Thank you for choosing us!”
- Tawnya W.via Google
“They were quick to schedule my appointment for repair. They even had a few openings a day before and got me in. The technician was very friendly and explained everything. If any of the other appliances breaks I will definitely give them a call!”
Owner Response:
“Thank you for your wonderful review, Tawnya! We’re glad to hear that we could accommodate you quickly and that our technician provided excellent service. We look forward to assisting you again in the future!”
- Nick K.via Google
“Had a problem with my oven door and they scheduled something to fit my schedule and came out right away on time. I was very impressed. They were very friendly and helpful and fixed my oven door.”
Owner Response:
“Thank you for your wonderful review, Nick! We’re thrilled to hear that our team was able to accommodate your schedule and resolve the issue with your oven door promptly. Your satisfaction is our priority, and we appreciate your kind words about our service. We look forward to serving you again!”
- Tom W.via Google
“Courteous, knowledgeable and quick.”
Owner Response:
“Thank you for your positive feedback, Tom! We're thrilled to hear that you found our team courteous, knowledgeable, and quick. We appreciate your support and look forward to serving you again!”
“Very professional and knowledgeable technician! Fast and friendly service.”