Discover what our customers have to say about their experience with us. From insightful feedback to honest opinions, this page is a testament to our commitment to providing exceptional customer service.
What People Are Saying About Mr. Appliance of Brookings
Real Stories, Real Results
- Sarah Jepsenvia Google
- Christopher schmitvia Google
“Had Logan come and look at my leaking dishwasher. Diagnosed problem quickly and made repair promptly when parts came in. Great job.”
- Jenn Bergervia Google
“Jordan was very knowledgeable and did a wonderful job!!”
- Danielle Gilbertsonvia Google
“Logan was great! Great information as well.”
Owner Response:
“Thank you for the positive feedback! We're thrilled to hear that Logan provided you with great information and support. Your satisfaction is our top priority, and we look forward to serving you again in the future.”
- Jessica Wickersvia Google
“Professional, easy to schedule with, and Logan was very efficient and clearly explained everything”
Owner Response:
“Thank you for your positive feedback, Jessica! We're glad to hear that you found the scheduling process easy and that Logan provided efficient and clear explanations. Your satisfaction is our priority, and we appreciate you taking the time to share your experience. We look forward to serving you again in the future!”
- Lisa Sylvanievia Google
“Logan was super efficient and timely. Detailed in the repairs and very transparent to costs and potential changes. The main office did an excellent job in communicating times and kept me updated with my repair parts order. Highly recommend Logan and his team. Thank you for getting my deep freeze up and running!”
Owner Response:
“Thank you for your wonderful feedback, Lisa! We're thrilled to hear that Logan and his team provided you with efficient and transparent service. It's great to know our communication met your expectations. We appreciate your recommendation and look forward to assisting you again in the future.”
- Lindsay Wollmanvia Google
“Pete explained the cause of the problem with our refrigerator and the repair needed. He is veryknowledgeable, made the needed repair quickly, and friendly.”
Owner Response:
“Thank you for your positive feedback, Lindsay! We're thrilled to hear that Pete provided you with excellent service and that he was able to resolve your refrigerator issue quickly and efficiently. Our team takes pride in being knowledgeable and friendly, and it's great to know we met your expectations. We appreciate your support and look forward to serving you again in the future!”
- Delaina Stephensvia Google
“Very easy to schedule with, needed parts ordered for our dryer after having it looked at on Friday and it was good as new by Monday! Logan did an excellent and was very friendly”
Owner Response:
“Thank you for your wonderful feedback! We're thrilled to hear that you found the scheduling process easy and that Logan provided excellent service. It's great to know your dryer is working perfectly again. We appreciate your support and look forward to assisting you in the future!”
- Judy Wollmannvia Google
“Very pleasant young Man. Did a great job. We would recommend him”
Owner Response:
“Thank you for your kind words, Judy! We're thrilled to hear that you had a positive experience and that our team member made a great impression. Your recommendation means a lot to us, and we appreciate your support.”
- Steve Owervia Google
Owner Response:
“Thank you for your outstanding rating! We're thrilled to hear you had a great experience. Your support means a lot to us. We look forward to welcoming you back soon!”
- Kevin Guttumvia Google
“Great service! They were able to assess and repair my dryer in a timely manner. Logan was our tech, he was very knowledgable and gave advice on preventative maintenance.”
Owner Response:
“Thank you for your feedback, Kevin! We're delighted to hear that you had a great experience with our service and that Logan provided you with valuable insights. Our team strives to offer timely and effective solutions, and it's wonderful to know we met your expectations. We appreciate your business and look forward to serving you again in the future.”
- Debra Wolforthvia Google
“Logan was very prompt and professional. Will recommend this business to others!”
Owner Response:
“Thank you for your positive feedback, Deb! We're glad to hear that Logan provided prompt and professional service. Your recommendation means a lot to us, and we appreciate your support!”
- Missie Davisvia Google
“While staying at my daughter’s home and caring for her pets, I discovered her refrigerator was not cooling and the freezer had frosted over. I’m not from the Brookings area, but I had used Mr. Appliance in my own town. I know, firsthand that not all franchises deliver the same level of service, but I was hopeful. I was so impressed with Pete from Mr. Appliance of Brookings! From start to finish, the experience was excellent. Pete was professional, knowledgeable, and down to earth. Pete explained the issue in clear relatable, terms-never condescending, or overly technical-and made sure I fully understood the situation and the repair process. The quote matched the final invoice exactly and they arrived well within the projected time frames for both appointments. What stood out most was Pete’s integrity and approachability. Pete answered every question, followed through on every detail, and truly earned trust through his communication and actions. Pete was friendly, efficient, skilled-and most of all, a genuinely kind and decent human being, which feels too rare these days. I would not hesitate to recommend Pete and Mr. Appliance of Brookings. They exceeded expectations and delivered a level of service that clearly sets them apart!”
Owner Response:
“Thank you for the glowing review! We're thrilled to hear that Pete provided you with such excellent service and that he was able to address your refrigerator issues promptly and effectively. It's wonderful to know that his professionalism and integrity made your experience memorable. We appreciate your recommendation and look forward to serving you again in the future!”
- Gail Leevia Google
“Just had my refrigerator serviced today, it is working! Logan was very helpful and pleasant to work with. Would recommend him and your service to anyone! Great customer service!”
Owner Response:
“Thank you for your positive feedback, Gail! We're thrilled to hear that your refrigerator is working well and that Logan provided helpful and pleasant service. Your recommendation means a lot to us, and we appreciate your support of our business!”
- Jill Dvorakvia Google
“Mr. Appliance, Logan, was wonderful to work with! He was timely, friendly, skillful and professional. Will call on Logan again if needed! :)”
Owner Response:
“Thank you for your fantastic review, Jill! We're thrilled to hear that Logan provided you with such excellent service. We appreciate your kind words and look forward to assisting you again in the future!”
- M Cvia Google
Owner Response:
“Thank you for your 5-star rating! We appreciate your support and look forward to seeing you again soon.”
- Debbie Johnsonvia Google
“Pete was awesome. So quick to make sure the repair was taken care of and taken care of right. Would definitely use Mr. Appliance again.”
Owner Response:
“Thank you for your positive feedback, Debie! We're thrilled to hear that Pete provided quick and effective service. Your satisfaction is important to us, and we look forward to assisting you again in the future.”
- Molly Jensenvia Google
“Logan gave us exceptional service. Very professional, knowledgeable & friendly. Quick response & Prompt service & when parts were needed, we were told when to expect their return. They exceeded expectations. Thanks, Logan”
Owner Response:
“Thank you for your wonderful feedback, Molly! We're thrilled to hear that Logan provided you with exceptional service and met all your expectations. Our team always strives to deliver professionalism and promptness, and we're glad it made a difference for you. We'll be sure to share your compliments with Logan. Thank you for choosing us!”
- Tawnya Wetzelvia Google
“They were quick to schedule my appointment for repair. They even had a few openings a day before and got me in. The technician was very friendly and explained everything. If any of the other appliances breaks I will definitely give them a call!”
Owner Response:
“Thank you for your wonderful review, Tawnya! We’re glad to hear that we could accommodate you quickly and that our technician provided excellent service. We look forward to assisting you again in the future!”
- Nick Kittermanvia Google
“Had a problem with my oven door and they scheduled something to fit my schedule and came out right away on time. I was very impressed. They were very friendly and helpful and fixed my oven door.”
Owner Response:
“Thank you for your wonderful review, Nick! We’re thrilled to hear that our team was able to accommodate your schedule and resolve the issue with your oven door promptly. Your satisfaction is our priority, and we appreciate your kind words about our service. We look forward to serving you again!”
- Tom Wvia Google
“Courteous, knowledgeable and quick.”
Owner Response:
“Thank you for your positive feedback, Tom! We're thrilled to hear that you found our team courteous, knowledgeable, and quick. We appreciate your support and look forward to serving you again!”
- Mary Snydervia Google
“He took his time and checked everything out. I appreciate he also took the time to explain each thing he did.”
Owner Response:
“Thank you for your wonderful review, Mary! We're glad to hear that our technician took the time to thoroughly check everything and explain the process to you. Your appreciation means a lot to us!”
- Patricia Mastvia Google
“Impressed with their excellent service!! Always let me know a two hour span of time they would be here and then came on time. Repaired my 30 year old stove so it works like new even though the company quit making parts for it 15 years ago! And the stove certainly did not cooperate but the service people worked on it until it was perfect! And they gave me a dollar amount it would cost to fix it up front and even though they had to come back several times because of the stove so obstinate - the charges were spot on! If I have to repair any other appliances I will be calling them! Could not be happier with their service and attention to detail!!”
Owner Response:
“Thank you for your wonderful review, Patricia! We're thrilled to hear that you were impressed with our service and the repairs on your stove. Our team takes pride in their work, and it's great to know that their efforts made a difference. We appreciate your kind words and look forward to assisting you with any future appliance needs!”
- Carolyn Warmannvia Google
“We are very satisfied with the service we received from Mr. Appliance. We appreciated the photo of the service rep, Logan, before he arrived at our door. Logan was prompt, he was conscientious, he made two trips, and completed the work quickly. The dishwasher operates like new, gets the dishes sparkling clean, and it was all done for a reasonable price. Thank you Logan!! and Mr. Appliance.”
Owner Response:
“Thank you for your wonderful review, Carolyn! We're delighted to hear that you were satisfied with Logan's service and that your dishwasher is working like new. Your appreciation for our team means a lot to us. We look forward to assisting you again in the future!”
- Julie Hamervia Google
“Pete and Logan were so easy to work with, and very knowledgeable about my dishwasher. They are very courteous and friendly. I would highly recommend them for all appliance repairs.”
Owner Response:
“Thank you for your fantastic review, Julie! We're thrilled to hear that Pete and Logan provided you with excellent service. Your recommendation means a lot to us, and we look forward to assisting you with any future appliance repairs!”
- Carolyn Warmannvia Google
“We had a great experience with the service technician from Mr Appliance. He was prompt, courteous and completely professional. We are recommending him to our neighborhood.”
Owner Response:
“Thank you for your 5-star rating, JerryCarolyn! We appreciate your support and hope to serve you again soon.”
- Jeanine Schweervia Google
“Worker was friendly and explained everything that he was doing.”
Owner Response:
“Thank you for your positive review, Jeanine! We're glad to hear that our technician was friendly and thorough in their explanations. Your satisfaction is our priority, and we appreciate your support!”
- Jess Gatzkevia Google
“Awesome to work with! They fix all major appliances and from start to finish it was amazing. Will use again!!!”
Owner Response:
“Thank you for your wonderful review, Jess! We're thrilled to hear that you had an amazing experience with us. It's great to know that we could assist you with your appliances. We look forward to working with you again!”
- Scott Hjellmingvia Google
“On time and did the repairs needed in less than a week”
Owner Response:
“Thank you for the positive feedback, Scott! We're glad to hear that we met your timeline and completed the repairs efficiently. Your satisfaction is our priority!”
- Monica Waddellvia Google
“Logan was very professional. The ordering of parts and service was exceptional and fast! Will contact for service again in the future.”
Owner Response:
“Thank you for your positive feedback, Monica! We're delighted to hear that Logan provided you with professional and efficient service. We look forward to assisting you again in the future!”
“My husband and I were very pleased with the service we received on our dryer. Logan was prompt and explained the problem prior to fixing the dryer. We will definitely be scheduling with them, if we ever need appliance repairs again.”