Discover what our customers have to say about their experience with us. From insightful feedback to honest opinions, this page is a testament to our commitment to providing exceptional customer service.
What People Are Saying About Mr. Appliance of Austin
Real Stories, Real Results
- Edward T.via Google
- dieter W.via Google
“Good Job!!”
Owner Response:
“Thank you for your review, Dieter! We hope you'll reach out with future appliance needs! Mr. Appliance of Austin”
- Cheryl P.via Google
“Easy online appointment and technician came in a timely manner. Mr. Scott was professional and friendly and resolved my dryer issue in a timely manner. The cost was reasonable and fair. I recommend using Mr. Appliance services.”
Owner Response:
“Thank you for your recommendation! We're happy to hear Scott provided the unrivaled professionalism and care we strive for and quickly got your dryer running smoothly again. If you need us to whip your appliances back into shape in the future, please don't hesitate to reach out! Mr. Appliance of Austin”
- Tony M.via Google
“Mr Appliance was very helpful in diagnosing the issue and providing an estimate. We investigated and compared the options and went with the repairs. The technician, Brett S was excellent.”
Owner Response:
“We're glad we could help, Tony! It's great to hear that Brett did a wonderful job repairing your appliance for you. Thank you for your feedback! Mr. Appliance of Austin”
- Jon C.via Google
“Ben was great! Polite, thorough, and quick.”
Owner Response:
“Thanks, Jon! We'll let Ben know you appreciate his efforts to repair your appliance. Mr. Appliance of Austin”
- Marzia S.via Google
“The tech was so professional and really nice. He was very knowledgeable and fixed the problem quickly. I will definitely use Mr. Appliance again”
Owner Response:
“We're glad we could quickly resolve the issue with your appliance, Mariza! We look forward to helping you with any future appliance repair needs you might have. Thank you! Mr. Appliance of Austin”
- Steve W.via Google
“Brett was on time, diagnosed the problem quickly fixed our fridge. He also cleaned up after himself neatly. Solid service!”
Owner Response:
“Steve, thank you! We're happy to hear that Brett expertly repaired your fridge and made sure his work area was clean when he was done. We'll let him know you appreciate his efforts! Mr. Appliance of Austin”
- Charles F.via Google
“Air check service. He checked tread depth.”
Owner Response:
“We're glad we could help, Charles. Thank you so much for giving us a call! Mr. Appliance of Austin”
- Christine H.via Google
Owner Response:
“We appreciate your great rating of our appliance repair service, Christine. Thank you! Mr. Appliance of Austin ”
- Mahmod K.via Google
“Prompt efficient, and satisfactory professional”
Owner Response:
“Mahmood, thanks for your feedback! We're glad we could repair your appliance and earn your satisfaction. Mr. Appliance of Austin”
- Chip D.via Google
“We have used Mr Appliance a few times and they always come through and today was no exception.”
Owner Response:
“Chip, thank you for making us your preferred choice for all your appliance repair needs! We're always grateful to serve you and keep your home in tip-top shape. Mr. Appliance of Austin”
- Denise B.via Google
“He was quick, efficient, friendly, knowledgeable”
Owner Response:
“Thank you, Denise! We're here to provide speedy, expert appliance services every time! Mr. Appliance of Austin”
- Cindi F.via Google
“Will was very professional and quick about his job. Price stayed exactly b what he first told me. Arranged his schedule to accommodate mine. Job well done”
Owner Response:
“We're glad our upfront and flat-rate pricing was helpful, Cindi, and that Will made sure to work around your scheduling needs. We'll let him know you appreciate his efforts. Thanks for giving us a call! Mr. Appliance of Austin”
- Rob H.via Google
“Our Tech Jeremy was really good. Helped explain all that he was doing. Showed me stuff about our sub zero that I didn’t even know and also showed me how to maintain it. Hire more techs like him!”
Owner Response:
“Rob, thank you for shouting out our amazing service professional, Jeremy! We're glad he clearly communicated with you every step of the way and got your sub zero working perfectly for you. It's great that he was able to share additional information about the unit with you to keep it in excellent shape for years to come. We can't wait to share your comments with him! Mr. Appliance of Austin”
- Shelly P.via Google
“Our technician went above and beyond to ensure the repair was handled and proactively help remove some "extra" hose from the back of the dryer that was a bother”
Owner Response:
“Thank you for your review, Shelly! We strive to provide exceptional service every time, and we're delighted our service professional could go the extra mile to keep your dryer running smoothly. We hope to have the opportunity to serve you again in the future! Mr. Appliance of Austin”
- Barclay M.via Google
“Best experience with Mr. Appliance. From the ease of scheduling to the professional and honest repair technician, I would give 10 stars if I could. Will, the technician was completely honest about my repair, what the cost would be, and helped me make the best possible decision. He could’ve tried to take advantage or push repairs to make money for the company, but instead I got an authentic and honest evaluation…something that seems to be lacking with many other companies these days. Because of this outstanding experience, I will only go to Mr. Appliance for all of my repair needs from here on out. I highly recommend their services to everyone!”
Owner Response:
“Thank you for your recommendation of our appliance repair services, Barclay! It's our pleasure to provide honest service and to help you make an informed decision about your appliance. We appreciate the opportunity to serve you and look forward to working with you again whenever the need arises! Mr. Appliance of Austin”
- Conan H.via Google
“Had a great experience! Our dryer stopped working, and they came out quickly, diagnosed the issue, and had it fixed in no time. The technician was professional, friendly, and clearly knew what he was doing. Everything’s working perfectly now. Highly recommend!”
Owner Response:
“Thanks for recommending us, Conan! We're glad we could come right out to repair your dryer. It's great to hear our service professional's expertise came in handy! Mr. Appliance of Austin”
- jeff R.via Google
“Very pleased with the same day service response and the professionalism of the technicians. I would definitely recommend Mr. Appliance.”
Owner Response:
“Thank you for your recommendation, Jeff! We're here to provide speedy, expert service you can count on, and we hope you'll reach out with future appliance needs! Mr. Appliance of Austin”
- Peter R.via Google
“incredibly efficient, friendly, and forthright about all the things related to our washing machine repair. in a world full of maybes, Mr. Appliance of Austin stands out as a definitive yes.”
Owner Response:
“Peter, thank you for your wonderful feedback! We're glad you gave us a call to repair your washing machine and keep your home running efficiently. We're grateful to serve your appliance repair needs! Mr. Appliance of Austin”
- darcie B.via Google
“Great customer service and knowledge. Loved working with Scott. Thank you all so much!”
Owner Response:
“Darcie, thank you! We're glad Scott did a fantastic job of whipping your appliance back into shape. We'll be sure to let him know you appreciate his help. Mr. Appliance of Austin”
- Kevin M.via Google
“On time, friendly yet professional !!”
Owner Response:
“It was a pleasure to assist you with your appliance needs, Kevin! We're glad our prompt and professional service earned your trust in us. Thank you for your review! Mr. Appliance of Austin”
- kristin M.via Google
“Would 100% recommend this company for any issue I have with anything.”
Owner Response:
“Scott, that means a lot! Thank you for the kind words and trust. We’re always here whenever you need help with appliance repair or maintenance. We appreciate you taking the time to share your experience! Mr. Appliance of Austin”
- Marvin J.via Google
“Mr. Appliance techs were prompt, courteous, friendly, and professional. Thanks.”
Owner Response:
“You're welcome, Marvin! It was a pleasure to assist you with your appliance needs, and we're happy to hear our service professionals' prompt and friendly service earned your trust in us. Thank you for your review! Mr. Appliance of Austin”
- Karen H.via Google
“I am very pleased with the work done by Ronald with Mr Appliance. Correctly diagnosed the problem with our oven and fixed it quickly. I highly recommend this business”
Owner Response:
“Thank you for your recommendation, Karen! We pride ourselves on being able to find affordable, real solutions to your appliance issues, and we're delighted you were happy with Ronald's work on your oven. Please don't hesitate to reach out if you need us again in the future! Mr. Appliance of Austin”
- Allison Z.via Google
“Mr. Appliance is awesome. They are our go-to for any and all repairs, and they always do such a great job. Quick and reliable. We have been lucky enough to have Ben for our most recent repairs (washer/dryer, and most recently a scary oven situation.) He is so smart and knowledgeable, and miraculously knows how to address anything and everything. I always feel like I’m in good hands with him. Really great honest company. Highly recommend.”
Owner Response:
“Allison, thank you so much for your kind recommendation! We're proud to be your preferred choice for all your appliance repair needs and keep your home running smoothly. It's great that Ben always provides superior service to whip your appliances into shape, and we look forward to sharing your feedback with him. We're grateful to earn your trust! Mr. Appliance of Austin”
- Bervin M.via Google
“Brett and Ronald did an excellent job!”
Owner Response:
“We're happy to hear this, Bervin! We'll be sure to let Brett and Ronald know you appreciate their expertise and efforts to repair your appliance. Thank you! Mr. Appliance of Austin”
- Umar P.via Google
Owner Response:
“Thank you, Uma! We're always here if you need us to whip those appliances back into shape! Mr. Appliance of Austin”
- Noel H.via Google
“Easy to make an appointment. Crew was on time. They shared their experiences with issues like mine and gave options.”
Owner Response:
“Noel, we're glad our team of service professionals did a great job providing options to repair your appliance so you could make the choice that works for you. Thank you for your review! Mr. Appliance of Austin”
- William S.via Google
“Technician was prompt and arrived in the window that I was advised of. He was thorough and checking the unit out and other suggestions with the washing machine. Unfortunately, they have to order the part. No fault of his. He came back in two days with the items and fix the unit. I would highly recommend Mr. Platz”
- Janet S.via Google
“Junior was my technician and he did a fantastic job. Even willing to work when it was 17°!!!! He has such knowledge, confidence and ability to communicate with the customer. And do a perfect job. I was even able to trust him to go into my place without my being there. Since it was 17°, I got to stay in a warm place while he worked in the freezing temp. I am so thankful that I started using Mr. Appliance. I had first called a company that didn’t have any idea what was wrong with the heating system, they worked for three hours and never got it working. Then I called a reputable company, I think Mr Appliance is rated top in Austin. Within 20 minutes of his arrival, Junior had diagnosed the problem. The right solution to fix it quickly. Junior deserves a really big raise! I am happy to recommend this company. And I’m sure if you use them you will be happy too!”
Owner Response:
“Janet, we really appreciate you sharing your experience. Junior’s dedication to getting the job done, no matter the conditions, speaks to his commitment to helping our customers. We’re just glad we could get your heating system working after the trouble you’d already been through. Thank you for trusting us and for your kind recommendation! Mr. Appliance of Austin”
Owner Response:
“Edward, thank you for your wonderful rating! We're glad we could whip your appliance back into shape. Mr. Appliance of Austin”