Discover what our customers have to say about their experience with us. From insightful feedback to honest opinions, this page is a testament to our commitment to providing exceptional customer service.
What People Are Saying About Mr. Appliance of Aurora
Real Stories, Real Results
- Jay Hartmanvia Google
- Anne Millervia Google
“When we needed service quickly with our fridge Mr appliance accommodated right away. They had to order parts and when in called us to schedule. The repair person was very thorough in explaining what might be the problem. We will call Mr appliance again should we need service.”
Owner Response:
“Thank you for your wonderful feedback! We're glad to hear that our team was able to respond quickly and provide thorough explanations during your repair. Your satisfaction is our priority, and we appreciate your trust in Mr. Appliance for future service needs. We look forward to serving you again! Thank You! - Mr. Appliance of Aurora Team”
- Anne Brownvia Google
“On time, very professional and honest when he said it would cost more to fix my refrigerator than replace it.”
Owner Response:
“Thank you for your positive feedback, Anne. We appreciate your acknowledgment of our professionalism and honesty. It's always our goal to provide the best advice to our customers. If you need any further assistance or services in the future, we’re here to help! Thank You! - Mr. Appliance of Aurora Team”
- Carol O'Dellvia Google
“He was on time, friendly and took care of my dryer problem quickly. This is the 2nd time I have used this service and it is always good!”
Owner Response:
“Thank you for your wonderful feedback, Carol! We're thrilled to hear that our technician was punctual, friendly, and able to resolve your dryer issue efficiently. It’s great to know that you chose our service again, and we appreciate your continued trust in us. We look forward to serving you in the future! Thank You! - Mr. Appliance of Aurora Team”
- Gary Kinatedervia Google
“Came within time window. Quick to diagnose. Tek was polite. Will use again”
Owner Response:
“Thank you for your positive feedback! We're glad to hear that our technician was timely and courteous while effectively diagnosing your needs. We look forward to serving you again in the future. Thank You! - Mr. Appliance of Aurora Team”
- Ed Sheltonvia Google
“My GE refrigerator was not cooling sufficiently Rod from Mr. Appliance came out and repaired it in a couple hours He was very professional and efficient I appreciate the way Mr. Appliance keeps you updated with upcoming appointments, accompanied by the picture of the technician Good job thanks”
Owner Response:
“Thank you for your positive feedback, Edward! We're glad to hear that Rod was able to efficiently repair your GE refrigerator and that you appreciated the communication throughout the process. Your satisfaction is our priority, and we strive to provide excellent service every time. We hope you enjoy your fully functioning refrigerator! Thank You! - Mr. Appliance of Aurora Team”
- JIM Fostervia Google
“Great job”
Owner Response:
“Thank you for your positive feedback! We're thrilled to hear that you had a great experience. Your support means a lot to us! Thank You! - Mr. Appliance of Aurora Team”
- Abe / Hollie Zeidermanvia Google
“Technician on time and competent.”
Owner Response:
“Thank you for your kind words! We're glad to hear that our technician was on time and met your expectations. Your satisfaction is important to us, and we appreciate your feedback. We look forward to serving you again in the future! Thank You! - Mr. Appliance of Aurora Team”
- Kelly Starkvia Google
Owner Response:
“Thank you for your positive rating! We're thrilled to hear you had a great experience. If there's anything specific you'd like to share in the future, we're all ears. Your support means a lot to us! Thank You! - Mr. Appliance of Aurora Team”
- Janet Bryantvia Google
Owner Response:
“Thank you for the perfect rating! We're thrilled to hear you had a great experience with us. We strive to provide excellent service and appreciate your support. Looking forward to serving you again soon! Thank You! - Mr. Appliance of Aurora Team”
- Peggy Clarkvia Facebook
“I have used this company twice. 2 different technicians Will & Rod both a 10 with timeliness & efficiency! Definitely recommend!”
- Debby / Stacey Hiebvia Google
Owner Response:
“Thank you for the 5-star rating, Stacey! We're glad to know you had a positive experience with us. Your support is greatly appreciated! Thank You! - Mr. Appliance of Aurora Team”
- Claricevia Google
“Quick response. Rod, the repair tech, is very nice, respectful and very knowledgeable. Would definitely recommend him and Mr. Appliance.”
Owner Response:
“Thank you for your kind words, Clarice! We're glad to hear that Rod provided you with excellent service. Your recommendation means a lot to us, and we appreciate your feedback! Thank You! - Mr. Appliance of Aurora Team”
- Jeff Mlcochvia Google
“Love this place! Great communication, on time, trustworthy! We've used them twice and will continue to do so.”
Owner Response:
“Thank you for your fantastic review, Jeff! We're thrilled to hear that you love our services and appreciate your trust in us. We look forward to serving you again in the future! Thank You! - Mr. Appliance of Aurora Team”
- Robert Hunchbergervia Google
“Will came on time as expected. He looked like his picture. Will is a very serious guy. He was focused and did not waste time. As an engineer I like that. I would definitely engage them again for other appliance issues.”
Owner Response:
“Thank you for your wonderful review! We're glad to hear that Will met your expectations and provided efficient service. Your support means a lot to us, and we look forward to assisting you with any future appliance issues. Thank You! - Mr. Appliance of Aurora Team”
- Suzanne Perryvia Google
“Will was very knowledgeable and professional and friendly!”
Owner Response:
“Thank you for your wonderful feedback, Suzanne! We're glad to hear that Will provided knowledgeable, professional, and friendly service. Our team strives to make every experience a great one! Thank You! - Mr. Appliance of Aurora Team”
- Norm Bayensvia Google
“Great service and friendly people, The service rep was very nice and did a good job.”
Owner Response:
“Thank you for your kind words, Norm! We're thrilled to hear that you had a great experience with our service team. Your feedback motivates us to continue providing excellent service. We appreciate your support! Thank You! - Mr. Appliance of Aurora Team”
- Michael Mvia Google
“Will was great! Arrived right within his window and completed a timely service repairing my dryer!”
Owner Response:
“Thank you for your positive review, Michael! We're glad to hear that Will provided timely and effective service for your dryer repair. We appreciate your feedback and hope to assist you again in the future! Thank You! - Mr. Appliance of Aurora Team”
- Christoph Streubertvia Google
“Great service, professional, on time, clean, and friendly”
Owner Response:
“Thank you for your wonderful feedback, Christoph! We're thrilled to hear that you had such a positive experience with our service. Your appreciation motivates us to keep delivering high-quality service. We look forward to serving you again! Thank You! - Mr. Appliance of Aurora Team”
- Jeri Frickeyvia Google
“Will was always on time. Explained everything to me. Was friendly and courteous”
Owner Response:
“Thank you for your wonderful review, Jeri Anne! We're glad to hear that Will provided you with excellent service and took the time to explain everything. Your satisfaction is our priority, and we appreciate your feedback! Thank You! - Mr. Appliance of Aurora Team”
- Anna Laneyvia Google
Owner Response:
“Thank you for the 5-star rating, Anna! We appreciate your support and look forward to serving you again. Thank You! - Mr. Appliance of Aurora Team”
- Veronica Renteriavia Google
“Fast and friendly, great work.”
- Brent Morrisonvia Google
- Eugenia Parhamvia Google
“The technician was very professional and explained everything to me clearly.”
- Janell Johnsonvia Google
Owner Response:
“Thank you for the 5-star rating, Janell! We're glad to know you had a positive experience with us. Your support means a lot! Thank You! - Mr. Appliance of Aurora Team”
- Robert Sheddvia Google
“As always professional and polite. Used in the past and same technician”
Owner Response:
“Thank you for the 5-star rating, Mary! We appreciate your support and look forward to serving you again. Thank You! - Mr. Appliance of Aurora Team”
- Carla LaRosavia Google
“Very happy with this service. I will definitely call Will again, and definitely recommend him for appliance repair.”
Owner Response:
“Thank you for your wonderful feedback, Carla! We're thrilled to hear that you were happy with our service and Will's assistance. Your recommendation means a lot to us, and we look forward to serving you again in the future! Thank You! - Mr. Appliance of Aurora Team”
- Greg Hartlvia Google
“Will was very timely, knowledgeable, professional, and courteous. He had our refrigerator fixed in an expeditious manner. Thank you”
Owner Response:
“Thank you for your kind words, Gregory! We're thrilled to hear that Will provided you with timely and professional service. Your satisfaction is our priority, and we appreciate your feedback! Thank You! - Mr. Appliance of Aurora Team”
- Don Merrillvia Google
“Very professional, Quick diagnosis,quick repair, a bit pricey, but done right there on the spot.”
Owner Response:
“Thank you for your positive review, Don! We're glad to hear that you found our service professional and efficient. We appreciate your feedback regarding pricing and strive to provide quality repairs. Your support means a lot to us! Thank You! - Mr. Appliance of Aurora Team”
- Bart Rivkinvia Google
“What a great group of people, and excellent company Mr. Appliance of Aurora is. I called today the 16th of December around 10 am, I was greeted by a friendly professional representative, I stated that our Bosh dishwasher stopped working and had an E-23 code flashing on the panel. I was informed that a technician could come out today as soon as he finished the job he was at. The office representative explained pricing, and sent a picture of the technician who would be coming over. Will arrived in about 45 minutes, he was very clean cut, friendly professional and polite, he had shoe covers, which I let him know he did not need as we have tile. Will was able to diagnos the problem with the dishwasher in a few minutes, he explained what was wrong, the part replacement needed, and cost, and asked if I wanted the repair done while he was at our home which I very happy agreed too. Will was able to complete the repair as he was prepared with the correct parts, he put everything back together and ran the dishwasher to make sure it was opporrating properly. He was meticulous, there was nothing for us to clean up. Will gave us a choice of payment's, What a really fantastic experience with this company and representatives we had. Marci and I are so grateful to have found this company. I would absolutely recommend Mr. Appliance of Aurora for their exceptional service and very competitive rates and pricing. Thank you from the bottom of our hearts, and making our holiday season less stressful. We hope you all have a wonderful holiday season, and a very happy healthy and successful New Year. With much Gratitude, Barton and Marci R.”
Owner Response:
“Thank you so much for your wonderful review, Barton and Marci! We're thrilled to hear about your positive experience with our team, especially Will. Your kind words truly motivate us to keep providing exceptional service. Wishing you a joyful holiday season and a fantastic New Year as well! Thank You! - Mr. Appliance of Aurora Team”
“Taylor was fantastic! She found parts for my 1950’s Kelvinator and installed them perfectly. Couldn’t be happier!”
Owner Response:
“Thank you for your wonderful review! We're thrilled to hear that Taylor was able to assist you with your 1950's Kelvinator. It’s always great to know our team is meeting customer expectations. We appreciate your feedback and look forward to serving you again in the future! Thank You! - Mr. Appliance of Aurora Team”