Discover what our customers have to say about their experience with us. From insightful feedback to honest opinions, this page is a testament to our commitment to providing exceptional customer service.
What People Are Saying About Mr. Appliance of Auburn
Real Stories, Real Results
- John F.via Google
- Perntie T.via Google
“Great job performance, swiftly replaced the defective part, so far no issue. Thank you”
- Justin H.via Google
“My technician, Matt, is very thorough, knowledgeable, empathetic and personable to our companies needs. Always on time and communicative. Really appreciate Rupert and Matt.”
- Marty A.via Google
“Knowledgeable and professional, highly recommend”
Owner Response:
“Hi Marty, Thank you for the fantastic 5-star review! We're so glad to hear you found our team knowledgeable and professional. It was a pleasure helping with your dishwasher, refrigerator/freezer, and dryer repairs. Appliance Rep We truly appreciate the recommendation and are always here if you need us in the future! All the best, Mr. Appliance of Auburn Appliance & Wellness Team”
- Willma G.via Google
Owner Response:
“Hi Wilima, Thank you so much for the wonderful 5-star review! We’re thrilled to hear that you were happy with the service on your washer. It was a pleasure working with you, and we truly appreciate you trusting us to help keep your home running smoothly. If you ever need anything in the future—or just have a question—we’re only a call away!”
- Jordan P.via Google
“Quick, solid work and got my dishwasher fixed for less than full replacement.”
Owner Response:
“Jordan, Thank you so much for the 5-star review! We're glad we could get your dishwasher back up and running quickly and affordably—repairing instead of replacing is what we're all about. Don’t forget to ask us about our Appliance Wellness Program—it’s designed to help keep your appliances running smoothly and catch issues early, saving you time and money in the long run. We appreciate your support and look forward to helping again whenever you need us!”
- Ginger S.via Google
“Appreciated the texts messages when the technician was on his way including a photograph so I would know who to expect. Matthew was able to isolate the problem and resolve it. Cleaned up after himself and communicated easily showing me the problem that was being fixed. Very pleased and highly recommend.”
Owner Response:
“Thank You, Ginger! We’re so grateful for your kind words and 5-star review! We're glad the text updates and technician photo helped you feel comfortable and informed—clear communication is a big part of how we serve. It’s great to hear Matthew was able to quickly isolate and fix the issue, all while keeping the space clean and walking you through the repair. We’ll be sure to pass along your praise! And as a quick reminder—keeping your ice maker clean is key to keeping it running efficiently and ensuring fresh, clean ice. Regular cleaning helps prevent clogs, odors, and potential breakdowns, so it’s a smart part of any home maintenance routine. Thanks again for choosing us, Ginger. We’re always here if you need us! Warm regards, Mr. Appliance of Auburn Team”
- Terry S.via Google
“Every step of my service was done with professionalism and care. Matthew arrived on time and solved my problem with purpose and was steadfast in the repair”
Owner Response:
“Thank You, Terry! We're truly grateful for your 5-star review and for being a part of our Appliance Wellness Program. It means the world to us to hear that every step of your service experience was marked by professionalism and care. We’re especially glad that Matthew was able to arrive on time, solve the issue with your LG dryer, and carry out the repair with purpose and determination. We'll be sure to pass along your kind words—he’ll be thrilled to know his work made a difference. Thank you again for your trust and support. We're always here to keep your appliances running smoothly! Warm regards, Mr. Appliance of Auburn Team”
- Debbie S.via Google
“Nice, knowledgeable and efficient.”
Owner Response:
“Thank you so much, Debbie! We truly appreciate your 5-star review. It’s great to hear that you found our team nice, knowledgeable, and efficient—that’s exactly the experience we aim to deliver. We’re here whenever you need us!”
- Mark R.via Google
“Excellent customer service. Very polite and professional.”
Owner Response:
“Thank you, Mark! We're so glad to hear you had a great experience with our team. We strive to provide polite, professional, and excellent service every day. We appreciate your support and look forward to helping you again whenever you need us!”
- Jeff R.via Google
“Matthew technician knowledgeable, friendly and efficient”
Owner Response:
“Thank you so much for the great review, Jeff! We’re grateful you welcomed us into your home, and we're glad to hear Matthew made a strong impression with his knowledge, friendliness, and efficiency. He truly takes pride in delivering top-quality service, and we’ll be sure to pass along your kind words to him. If you ever want to stay ahead of appliance issues, be sure to check out our Appliance Wellness Program—it's a great way to keep everything running smoothly with regular check-ups and maintenance. Thanks again for choosing us. We look forward to being your trusted appliance team whenever you need us! Best regards, Mr. Appliance of Auburn Team”
- CYNTHIA B.via Google
“Good communication. Courteous service repairman . They can work on a variety of brands and models of appliances.”
Owner Response:
“Thank you so much for the 5-star review, Cyntha! We're glad to hear you had a great experience with our team. Good communication and courteous service are exactly what we strive for, and we’re happy to know that showed during your visit. We appreciate you noting our ability to work on a variety of brands and models—it’s part of our commitment to being as helpful and versatile as possible for our customers. Don’t forget to check out our Appliance Wellness Program if you’re interested in keeping your appliances running smoothly year-round with regular maintenance and early issue detection. Thanks again for your trust—we’re here whenever you need us! Warm regards, Mr. Appliance of Auburn Team”
- Tiffany B.via Google
Owner Response:
“Thank you so much for the 5-star review, Tiffany! We truly appreciate your support and are so glad we could deliver a positive experience. Since you’ve had a great service visit, we’d love to remind you about our Appliance Wellness Program—it’s designed to keep your appliances running at their best with regular maintenance and early issue detection. It’s a simple way to save time, money, and the hassle of surprise breakdowns. Thanks again for choosing us—we’re always here when you need us! Warmly, Mr. Applaince of Auburn Team”
- Julienne B.via Google
Owner Response:
“Thank you so much for the 5-star review, Julienne! We truly appreciate your support and are so glad we could deliver a positive experience. Since you’ve had a great service visit, we’d love to remind you about our Appliance Wellness Program—it’s designed to keep your appliances running at their best with regular maintenance and early issue detection. It’s a simple way to save time, money, and the hassle of surprise breakdowns. Thanks again for choosing us—we’re always here when you need us! Warmly, Mr. Applaince of Auburn Team”
- John S.via Google
“Matthew was quite the gentleman. He works quickly and efficiently, and he has quite a history of working related jobs, like pipe fitting and electrical work, so the appliance work is easy peezy for him, though he does take it as seriously as he has all his experiences. Easy to talk with.”
Owner Response:
“Hi John, Thank you so much for your kind words about Matthew! We're thrilled to hear that he made such a great impression. His background in pipe fitting and electrical work definitely gives him an edge, and we're glad that his experience—and his great attitude—came through during your service. We're grateful for the opportunity to help keep your appliances running smoothly. And just a quick reminder—if you haven’t looked into it yet, our Appliance Wellness Program is a great way to stay ahead of future issues with regular maintenance. It’s all about saving you time, money, and hassle down the road. Thanks again for choosing us! Warm regards, Mr. Appliance of Auburn 3347580200”
- Miranda N.via Google
“Mr. Appliance was great! I was able to get an appointment quickly and they came out on time, fixed our freezer and saved us tons of money in what would have been lost food. Highly recommend!”
Owner Response:
“Hi Miranda, Thank you so much for the 5-star review! We're thrilled to hear that we were able to fix your freezer in time and help you avoid the cost and stress of losing your food. It means a lot that you took the time to share your experience—and even more that you'd recommend us! As a reminder, we also offer our Appliance Wellness Program, which provides regular maintenance to keep your appliances running smoothly and help prevent future breakdowns. It’s a great way to save even more money and extend the life of your appliances. Thanks again for choosing Mr. Appliance—we’re always here when you need us! Warm regards, Mr. Appliance of Auburn 3347580200”
- Larry H.via Google
Owner Response:
“Hi Clara, Thank you so much for the 5-star review and for allowing us to repair your fridge in your home! We truly appreciate your trust and are so glad we could help get things back in working order. Also, just a quick reminder about our Mr. Appliance Wellness Program! It’s designed to keep your appliances running smoothly with regular maintenance, helping to prevent unexpected breakdowns and extend their lifespan. If you're interested in learning more or signing up, we’d be happy to assist. Thanks again for choosing Mr. Appliance. We’re always here when you need us! Warm regards, Mr. Appliance Team Phone: 3347580200 Website: mrappliance.com/auburn”
- Joel G.via Google
“Professional and knowledgable. Matthew was on time and repaired our dishwasher. He was very courteous. We will use them again.”
Owner Response:
“Hi Jan, Thank you so much for your kind words and 5-star review! We’re thrilled to hear that Matthew provided professional and knowledgeable service while repairing your dishwasher. We truly appreciate your trust in us and look forward to serving you again in the future! Also, just a quick reminder about our Appliance Wellness Program—a great way to keep your appliances running smoothly and prevent future issues. If you’d like more details, feel free to call our office at 334-758-0200. We’d love to help! Thanks again for your support! Mr. Appliance of Auburn”
- Travis T.via Google
Owner Response:
“Hi Travis, Thank you so much for the 5-star review and for allowing us into your home to repair your range! We truly appreciate your trust and are so glad we could help get things back in working order. Also, just a quick reminder about our Mr. Appliance Wellness Program! It’s designed to keep your appliances running smoothly with regular maintenance, helping to prevent unexpected breakdowns and extend their lifespan. If you're interested in learning more or signing up, we’d be happy to assist. Thanks again for choosing Mr. Appliance. We’re always here when you need us! Warm regards, Mr. Appliance Team Phone: 3347580200 Website: mrappliance.com/auburn ”
- Sarah W.via Google
“Very professional! Highly recommend.”
Owner Response:
“Hi Sarah, Thank you so much for the 5-star review and your kind words! We’re thrilled to hear that you had a great experience with us, and we truly appreciate your recommendation. Since you’ve already experienced our repair services, we wanted to let you know about our Appliance Wellness Program. This program is designed to keep your appliances running smoothly and help prevent unexpected breakdowns. Regular maintenance can extend the life of your appliances and save you money on costly repairs in the long run. If you'd like to learn more or sign up, feel free to reach out. Thanks again for trusting us with your appliance needs—we’re always here to help! Warm regards, Mr. Applaince of Auburn”
- Tammy L.via Google
“The service was the best! Very responsive, and came when they said. Our repairman was friendly and didn’t waste time fixing our problem! Will definitely use again!”
Owner Response:
“Hi Tammy, Thank you so much for your wonderful review and the 5 stars! We're thrilled to hear that you had such a great experience with our service. Being responsive, on time, and efficient are all part of our commitment to making appliance repair as smooth and stress-free as possible, and it’s great to know that we hit the mark for you! Since you mentioned wanting to use us again, you might be interested in our Appliance Wellness Program. This program focuses on preventive maintenance to keep your appliances running longer and help avoid unexpected breakdowns. It's a great way to save money and keep your home running smoothly! Also, as a little tip, don’t forget to clean your icemaker every six months. Regular cleaning helps prevent clogs, improves ice quality, and keeps everything fresh and running at peak performance. If you need help with that, we’d be happy to assist during your next visit. Thanks again for choosing us. We truly appreciate your support and look forward to serving you again in the future! Best regards, Mr. Appliance of Auburn Helping You Save Money, One Appliance at a Time!”
- JOYCE R.via Google
“Service was great! Matthew has been here several times to help with an issue with my oven. He has always been very professional and patient. He’s committed to getting the job done correctly. Could not ask for better service, thanks!”
Owner Response:
“Thank you, Joyce, for your kind words and 5-star review! We're so glad to hear that Matthew provided the professional and patient service we strive for every time. He’s truly committed to getting the job done right, and it’s great to know his efforts have made a positive impact during his visits. To keep your oven and other appliances running smoothly, don’t forget about our Appliance Wellness Program! It’s designed to help prevent issues before they happen, saving you time, money, and stress down the road. Feel free to reach out if you'd like more details. Thanks again for being a valued customer—we truly appreciate your trust in us! Mr. Appliance of Auburn”
- prayer W.via Google
“Very knowledgeable, sufficient, & fast!”
Owner Response:
“Thank You for Your Review! We’re thrilled to see your 5-star review! Thank you for trusting us with your appliance repair needs and for taking the time to share your positive experience. Your feedback means the world to us, and we’re so glad we could help you save money and keep your appliances running smoothly. To keep your appliances in top shape and prevent future breakdowns, don’t forget to check out our Appliance Wellness Program! With regular maintenance, we can extend the life of your appliances and help you avoid costly repairs down the road. If you’d like more details or want to schedule your first maintenance visit, feel free to reach out—we’re always here to help! Thanks again for your support, Mr. Applaince of Auburn Affordable. Convenient. Proactive Care. ”
- Danita C.via Google
Owner Response:
“Thank you so much for your 5-star review! We truly appreciate you taking the time to share your experience. It was our pleasure to work on your Samsung washer, and we're glad we could get it back in top shape for you. To help keep your washer and other appliances running smoothly, don’t forget about our Appliance Wellness Program! With regular maintenance, we can catch small issues before they turn into costly repairs. Let us know if you'd like more details—we’d love to help you extend the life of your appliances! Thanks again for your support, and if you ever need anything, we’re just a call away. Best, Mr. Appliance of Auburn 3347580200”
- Sallie E.via Google
“The service was as described and the technician communicated accurately all arrival times. Would use them again.”
Owner Response:
“Thank you for your kind review! We're glad to hear that our service met your expectations and that our technician kept you informed along the way. We’d love to continue helping you keep your appliances in top shape—be sure to check out our Appliance Wellness Program! It’s designed to prevent costly breakdowns and extend the life of your appliances with regular maintenance. Let us know if you’d like more details! We appreciate your support and look forward to serving you again. 😊 ”
- Larry S.via Google
“Technician was very knowledgeable and friendly. Got the job done quickly. Outstanding”
Owner Response:
“Thank you for your five-star review! We're thrilled to hear that our technician provided knowledgeable and friendly service while getting your gas cooktop up and running quickly. We truly appreciate your support! Don't forget about our Appliance Wellness Plan—it’s a great way to keep your appliances in top shape and avoid unexpected breakdowns. If you ever need any more help, don’t hesitate to give us a call. We’re always here for you! Thanks again for choosing us! — Mr. Appliance of Auburn”
- Misael B.via Google
“Very prompt and courteous .Michelle Brown”
Owner Response:
“Thank you for your kind words! We’re glad to hear our technician was prompt and courteous during your dryer repair. Our Appliance Wellness Program is designed to help keep your appliances running efficiently, and we’re always here if you need anything. We appreciate your support and look forward to serving you again!”
- Weston H.via Google
Owner Response:
“Mr. Heartstill, Thank you for your kind review! We truly appreciate you allowing us into your home to repair your washing machine. It was our pleasure to get it back up and running for you! As a reminder, our Appliance Wellness Program is a great way to keep your appliances in top shape and help prevent unexpected breakdowns. Regular maintenance can extend the life of your appliances and save you money in the long run. If you're interested, we'd be happy to share more details! Thanks again for choosing us—we look forward to serving you in the future!”
- Devin L.via Google
Owner Response:
“Thanks, Devin, for welcoming us into your home! We’ve installed the new control board on your oven, and it should be working smoothly now. If you ever need any more help, don’t hesitate to reach out! Also, don’t forget to ask us about our Appliance Wellness Program—it’s a great way to keep all your appliances running efficiently and avoid costly repairs down the road. Let us know if you’d like more info!”
- Lisa B.via Google
“I was referred to Mr. Appliance by a Viking and Wolf distributor. Wade answered all of my questions and even provided suggestions that greatly assisted in getting our range into operation. It's very hard to find good customer service these days, but Mr. Appliance knows how to treat their customers!”
Owner Response:
“Lisa, Thank you! We look forward to working with you again. If you should have any more questions about your Viking and Wolf appliances we are here to help. Our phone number is 3347580200. ”
“Outstanding experience with Mr. Appliance. They arrived on time for the initial and service call, kept us well informed and went the extra mile procuring parts under warranty! Will definitely use the again and happy to provide referrals.”