Discover what our customers have to say about their experience with us. From insightful feedback to honest opinions, this page is a testament to our commitment to providing exceptional customer service.
What People Are Saying About Mr. Appliance of Springfield
Real Stories, Real Results
- Whitney B.via Google
- Daryl A.via Google
“Great people to have in your corner Caleb is well educated in the art of appliance repair Also, Gina in the office was great to work with, no problems just answers These are the people to call”
Owner Response:
“Thanks for the great review and allowing us to work on your Samsung refrigerator. We agree, Caleb has a wealth of information on appliance repair as is good at what he does. We are so proud of our office staff as they are very friendly and work hard with each customer to meet their needs and keep them informed. We look forward to working with you in the future.”
- Darold P.via Google
“Very good. Fixed it the first time!”
Owner Response:
“Thanks for the great review. Thanks for allowing us to work on your Cove dishwasher. We are an authorized warranty provider for the Subzero, Wolf and Cove products and enjoy working with the factory to keep these great products up and running. ”
- Mary H.via Google
“The person I first talked to was Gina and let me tell you she was so pleasant and very helpful and got us set up with a technician to come see what exactly what was going on with our refrigerator, they text us and gave us a date and a 2 hour window then when he was on his way, his name was Gary and he was very polite and knowledgeable, I will use Mr.Appliance for all my appliance needs, Highly recommend!!!!!!!!!”
Owner Response:
“Thanks for the opportunity to work on you Samsung refrigerator. Thanks for the great review and the kind words for Gina and our process. Our process allows us the opportunity to keep customers well informed on their appointments but Gina does the rest. She is such a joy to work with, so pleasant and does everything she can to help a customer. She is a hard act for our technicians to follow, although they do their best as well. We look forward to working with you on all you appliance repair needs in the future.”
- Joyce S.via Google
“Both technicians (Mark and Gary) were very knowledgeable, worked quickly and resolved the issues with the dishwasher.”
Owner Response:
“It was such a pleasure getting to work on your Kitchenaid dishwasher. Thanks for your kind words and great review. We pride ourselves in our knowledgeable staff and being able to get the machines up and running quickly. We look forward to working with you in the future.”
- bigpapavia Google
“I used these guys years ago and got great service unfortunately I was just told they do not operate in this area of Ozark Missouri anymore”
Owner Response:
“Thanks for using us in the past and glad we could provide great service. Unfortunately as we grow and become busier we had to make a few changes to how far we would travel to ensure we can provide the timely and excellent service our customers deserve.”
- Wendy E.via Google
- Scott C.via Google
“We had a great experience with Mr. Appliance when our dryer went down. The owner himself came out to handle the repair, and he did a fantastic job getting everything back up and running quickly and professionally. You can really tell he takes pride in his work and cares about taking care of customers. Highly recommend Mr. Appliance for anyone needing reliable, quality service!”
Owner Response:
“It was our pleasure taking care of you GE dryer and thanks for the kind words. We pride ourselves in taking care of our customers quickly and professionally. Our entire staff is focused on taking care of the customer, from the time you call in to our Customer Service gals to our technicians. We look forward to working with you more in the future.”
- Clayton W.via Google
“Prompt diagnosis of the problem coupled with prompt repair gets my stamp of approval. Our tech was extremely knowledgeable and efficient, getting the repairs done in short order with extreme confidence.”
Owner Response:
“Thanks for letting us work on your Samsung dishwasher and the great review. We are so proud of our techs knowledge in determining the problems and getting them resolved. We hope we have earned to right to work on you next appliance repair need.”
- a C.via Google
“Excellent Service! They stand behind their work. Would recommend very highly! 10 Stars if I could!”
Owner Response:
“Thank you for allowing us to fix your appliance. We strive to provide excellent service as you mentioned. We look forward to hearing from you on your next appliance repair need.”
- Melinda W.via Google
“Extremely friendly, professional and prompt I had a terrific experience with Mr Appliance. Strong recommendation!”
Owner Response:
“Thanks for the great review. Our staff is so great at being friendly and professional with all customers, so glad you noticed. We look forward to working with you more in the future with the same prompt and friendly servie.”
- Patrick M.via Google
“I love having an appliance repair company! My service person Gary, was always on time, always friendly, always up front with the situation regarding my oven. He was also knowledgeable about his work. Great experience, thanks y'all.”
Owner Response:
“What a great review. Our goal is not just to repair you appliance but provide such great service that we can be retained as "Your appliance repair company." It was a pleasure working on your Kitchenaid Oven. We look forward to taking care of all your appliance repair needs.”
- Megan B.via Google
“They were very prompt and professional. Gary was extremely helpful and knowledgeable. I would recommend this company.”
Owner Response:
“Thanks for letting us work on your Kitchenaid icemaker and the great review. Our staff strives to be professional and knowledgeable in everything they do. We look forward to working with you on your next appliance repair need.”
- James M.via Google
Owner Response:
“Thanks for the great review and allowing us to work on your Maytag washer. We hope we have earned the chance to work on your next appliance repair need.”
- Johnny K.via Google
Owner Response:
“Thanks for the great review. We hope we have earned the right to be called again for your next appliance repair.”
- Rachel R.via Google
Owner Response:
“Thank you for the 5 star review and giving Mr Appliance the opportunity to work on your appliance. We look forward to providing service on your next appliance repair need.”
- Jamian B.via Google
“They were very professional and timely in repairing our washing machine. Friendly and informative of cost.”
Owner Response:
“Thanks for the great review and the opportunity to work on your GE washer. We pride ourselves in being professional from our CSR's who answer the phones to our Service Professionals who do the repairs. We hope we have earned the opportunity to work on your next appliance repair projects.”
- Laurie C.via Google
“Very prompt and through. Will not hesitate to use your service again”
Owner Response:
“Thanks for the opportunity to fix your Thor Range and thanks for the great review. We try our best to get to each customer quickly and to complete repairs in a timely manner. We look forward to getting hold of us for your next appliance repair.”
- Carma L.via Google
“Was able to schedule us very quickly. He was knowledgeable and really nice and pleasant.”
Owner Response:
“Thanks for the great review Carma. We try hard to get to you quickly and so glad you noted our nice and pleasant employees. We look forward to being able to help you with your next appliance repair.”
- Faith F.via Google
“Really Nice people”
Owner Response:
“Thank you for the opportunity to work on your General Electric washer and the great review. We are so proud of our staff and glad you noted they are nice people. We look forward to providing service on your next appliance repair.”
- Debbie F.via Google
“Very pleasant and super nice!”
Owner Response:
“Thanks for the great review. It was our pleasure working on your Whirlpool Range. We are so glad you noted our staff as being pleasant to talk with, we pride ourselves in treating our customers with respect. We look forward to being able to help you with your next appliance repair need.”
- Judithvia Google
“Dryer stopped heating Wednesday morning and was back in operation Friday morning! Friendly and professional serviceman had the necessary part in his truck, and within a couple of hours I was doing my laundry once again! This was our second visit by this company, first was for the washer four years ago, and will call again for any future appliance repairs.”
Owner Response:
“Thank you for your very positive review. Our goal is to provide speedy expert service you can’t wait to tell others about! Please let us know if there is every anything that we can do to assist in the future and remember you have a one-year warranty on parts and labor.”
- Stephanie J.via Google
Owner Response:
“Thanks for the 5 star review and the opportunity to work on your Viking Oven. We look forward to helping you with your next appliance repair need.”
- Michelle A.via Google
“Scheduled appointment promptly and continued to text with updates. Very professional company.”
Owner Response:
“It was our pleasure to repair your Wolf oven. We pride ourselves in keeping our customers informed during the process.”
- Gary S.via Google
“The service professional understood how to fix the oven lighting problem. Following a few tests, he determined the igniter needed to be replaced and quickly got the oven working again. His knowledge was both technical and practical, and he was a pleasant agent.”
Owner Response:
“Thanks for the great review and the opportunity to fix you Bosch Oven. It was great to hear Caleb was pleasant and did a great job for you. We look forward to helping you with your next appliance repair.”
- Kip S.via Google
Owner Response:
“It was our pleasure to have the opportunity to fix you Whirlpool washer. Thanks for the great review.”
- Barry S.via Google
“Randy was our repair tech. Very thorough. Knew exactly what the problem was and fixed it quickly.”
Owner Response:
“Thanks for the great review and the opportunity to fix you Samsung refrigerator. We will be sure to pass on your comments to Randy.”
- Jeneffer K.via Google
“Great service, highly reccomend!”
Owner Response:
“Thanks for the great review. It was our pleasure to fix your Samsung Refrigerator. We look forward to our next opportunity to keep your appliances running.”
- Randee G.via Google
“Professional, efficient, easy to work with and nice people!”
Owner Response:
“Thank you for the kind review and the opportunity to fix your GE dishwasher. One of our goals is for our staff to be professional in everything we do and to be easy to work with. We have the ability to work on almost all brands of Kitchen and laundry appliances and would love the opportunity to work on all your appliances when you need help in the future.”
- Mary L.via Google
“Caleb was knowledgeable and considerate. He did a fabulous job!”
Owner Response:
“Thanks for the opportunity to fix your Maytag washer. Caleb is a wonderful Service Professional, he is very knowledgeable and always treats the customers with respect. We are so blessed to have him and we will be sure to relay your kind words to him. We look forward to hearing from you when you need help on your next appliance repair.”
“Very friendly, fast, and affordable! We would use them again!”
Owner Response:
“Thanks for the kind words and the opportunity to repair you Samsung washer. Thanks for noticing our friendly, fast and affordable service, we would have it no other way. We look forward to hearing from you in the future to work on you appliance repair needs.”