Discover what our customers have to say about their experience with us. From insightful feedback to honest opinions, this page is a testament to our commitment to providing exceptional customer service.
What People Are Saying About Mr. Appliance of Southwest Fort Wayne
Real Stories, Real Results
- Maurie Sperryvia Google
- Vickie Lovingvia Google
“I called shortly after they opened, my fridge went out through the night. Alita, the woman who answered was amazing! She was so nice, professional and very personable! With my being flexible with timing she was able to have someone come out between 2-4. She called at 3:30 to let me know they’d be about a half hour late, they were finishing up their call and were across town. The serviceman was polite and professional and was able to fix the issue within an hour. I will def call the next time I have any appliance issue. Thank you! You are very much appreciated!!”
- Lisa McIntirevia Google
“Friendly scheduler and service provider. Arrived on schedule as planned. Will use this company again with no hesitation.”
- Cassandra Modenvia Google
“Very professional and quick to fix my problem. Would recommend and used them again.”
- Wendy Osbornvia Google
- Jill Beebevia Google
“Always fast to react. Very knowledgeable and informative of what the best solution needs to be.”
- Deb Spahievvia Google
“Owners provide great customer service & took care of 2 of my appliances that needed attention - my Dryers heating element went out & they got it taken care of in no time & serviced/fixed my refrigerator - I feel their pricing is fair & not out to gouge you or make you buy new if not necessary - quality business practice!!”
- Anna Cahillvia Google
“Easy to schedule, and quick, professional service. My washer was fixed within the hour. Highly recommend!”
- Gina Mallorisvia Google
“Service was fantastic!!”
- Jennifer Beckervia Google
“Was able to come out the day I called. Fixed the problem and was very reasonably priced”
- Terri Beardvia Google
“The person on the phone was very nice. She let me know when the service man would be here and he was on time. He did a good job and instantly knew what the problem was. He had to order the part and came back out with it in a day or two. We have used this repair place before for our washer. Not the same person but he told us with the washer to buy a new one because to fix it would cost too much. Both of them were very honest and knowledgeable.”
Owner Response:
“Thank you so much Terri, we appreciate you taking the time to review. We appreciate you! ”
- James Middletonvia Google
“Technician did a great job repairing our gas dryer. It works great. Would recommend them to others.”
Owner Response:
“Thank you James! We appreciate your review and are thankful you are pleased with the repair. ”
- Chris Rasorvia Google
“The service tech was very courteous and very knowledgeable. After a small amount of troubleshooting he found the problem, fixed it on the spot and cleaned behind my oven. He was awesome! I would recommend to anyone.”
Owner Response:
“Christopher, Thank you for your kind words and taking the time to review. We appreciate you!”
- Randy Martzvia Google
“Got a call from receptionist ahead of repairman with arrival info, I like that. Repairman showed up on time. Jerry dug right in and looked for reason why dryer was making a loud noise. Found an issue and fixed it. He did have to take a lot off the dryer so it did take about 2 hours to fix it. Charge for service wasn’t outrageous, so I would call again.”
Owner Response:
“Thank you for taking the time to review Randy, we appreciate your business! ”
- Jen Rolfsenvia Google
“Prompt, reliable service. Very grateful to have my washer working!”
Owner Response:
“Hi Jen! Glad everything is working as it should. Thank you for the positive review! ”
- John Needlervia Google
“Fast, efficient service. Good job!”
- Shannawn Mileyvia Google
“Very polite and kind, on time and quick with his work”
- Jae McGeevia Google
“Amazing job by good people!”
Owner Response:
“Jae, Thank you so much for the nice review! We appreciate You and hope we can be of service in the future! ”
- Mary Rubalcadavia Google
“Service was guick , knowledgeable and reasonably priced. We would recommend Mr Appliance”
Owner Response:
“Thank you Mary! Glad it all worked out, we appreciate your business! ”
- JAMISON SANDERSvia Google
“Great service and excellent communication!”
Owner Response:
“Jami, thank you for taking the time to give us a great review! We appreciate You and your business! ”
- Karie Bonevia Google
“From the first phone call to the repair on our dishwasher, they were extremely professional, kind, & efficient! I appreciate them for being so easy to work with as far as scheduling & being so patient on explaining the issue. We will definitely keep them in our contacts for future use!!!”
Owner Response:
“Karie, thank you so much for taking the time to review. We appreciate your kind words and are thankful for your business! ”
- Rob Weirvia Google
“Second time using Mr Appliance. They are prompt, courteous and reasonably priced. Will absolutely use them again.”
- Tyler Lantzvia Google
“Great service.”
- JERI LANEvia Google
- Carol Littvia Google
“Very pleasant and efficient.”
- Greg Simmonsvia Google
“Called Mr. Appliance after another company had failed to properly clean out our dryer vent leaving us with a dryer that still wouldn’t dry clothes. Jerry was the ultimate professional in explaining everything along the way. He shortened the vent hose and cleared the line from both the laundry room and the roof. He also stuck around to verify that what he had done provided us with a solution. We would highly recommend Mr. Appliance to anyone needing appliance repair. A first class operation, from the pleasant young lady scheduling appointments to the technicians, everything was first class and at a very reasonable cost.”
- Mary O'neilvia Google
“Curious. Prompt. Have dryer back in a day”
- Kaitlyn Garrettvia Google
“Great customer service . Very helpful.”
Owner Response:
“Thank you Kaitlyn! We appreciate You and are thankful you took the time to give us a review. ”
- Kim Rowevia Google
“Came Friday diagnosed the issue within mintues. Ordered the part said they would be back Tuesday or Wednesday and came today(Monday) fixed the issue within mintues. And very affordable compared to other service repair places!”
Owner Response:
“Thank you Kim, we are thankful for your review and appreciate your business! ”
- SHARON SWINGLEvia Google
“Very efficient didn't try to pressure me into the repair and helped me make an educated decision. Thank you”
Owner Response:
“Thank you Sharon! We appreciate you!”
“We have used Mr Appliance on at least 3 occasions and were very pleased with the service each time.”