Discover what our customers have to say about their experience with us. From insightful feedback to honest opinions, this page is a testament to our commitment to providing exceptional customer service.
What People Are Saying About Mr. Appliance of Puyallup
Real Stories, Real Results
- Troy H.via Google
- Liesl G.via Google
“The process was easy and Jack did a great job!”
- Georgia B.via Google
- Cheyenne M.via Google
“If I could give more stars, I would! This is my second time using Mr. Appliance, and once again, the customer service and technicians were outstanding. I couldn’t have asked for a better experience fixing my washer. Especially with four family members relying on it daily! The pricing was reasonable, and the one-year warranty on repairs is a huge bonus. Thank you for your time and professionalism, Mr. Appliance. I’m sure I’ll be calling you again soon!”
- Marni M.via Google
“Jack and John were very personable. They took their time to problem solve my concerns and get to the bottom of our issue. I was satisfied with the outcome even though it wasn’t in the washing machines favor. They were honest with their recommendations. I would recommend them and will reach out if I have any other appliance concerns.”
- Shaenan J.via Google
“Joel was extremely professional and kept me informed the entire time he was troubleshooting our appliance. I going back to Mr Appliance for all my needs because of Joel!”
Owner Response:
“Thank you for the awesome review of your service with Joel!”
- Harvey N.via Google
“Jack was an excellent representative for Mr. Appliance. Very personable and efficient. However. I thought the cost was abhorrent.”
Owner Response:
“Thank you for the awesome review Harvey! I am sorry you had an adverse reaction to the cost. The cost does include a one year warranty for the parts and labor used to make your repair. Operating a business in these times is an expensive endeavor. We provide our employees with everything they need to do all repairs, a living wage and excellent benefits. Thank you for using our small business, we appreciate you!”
- Bill N.via Google
Owner Response:
“Thank you for the 5 star rating Bill!”
- Kelly K.via Google
Owner Response:
“Thank you for the 5 star rating Kelly!”
- Nikkollett T.via Google
Owner Response:
“Thank you for the 5 star rating Nikkollett!”
- Christa B.via Google
“Had an issue with our freezer not maintaining temperature. Fortunately, customer service was able to get us on the schedule the same day to have the freezer evaluated. The part was ordered and the technician came back a few days later to install. On both visits to our home, the technicians were polite, respectful of our home by putting booties on, and quick! Each visit lasted no more than one-half hour, which allowed me to get back to my day. I also received text alerts when they were on their way, which I liked. Hopefully, we won't need their services again, but if we do, I know where to call!”
Owner Response:
“Thank you for the amazing review Christa!”
- Frank J.via Google
“Fast, honest work at a fair price. Highly recommend Mr. Appliance!”
Owner Response:
“Thank you for the amazing review Frank!”
- Jim B.via Google
“On time and get the job done.”
Owner Response:
“Thank you for the great review Jim!”
- Cheryl K.via Google
Owner Response:
“Thank you for the 5 star rating Cheryl!”
- Lisa C.via Google
“Very detailed oriented. Replacement part came one day early and Jack came to my house within an hour. Definitely will use them again,hopefully not too soon.”
Owner Response:
“Thank you for the excellent review Lisa!”
- Jean F.via Google
“My technician was Doug. He knew everything about my Miele appliances. He was a pleasure to welcome into my home.”
Owner Response:
“Thank you for the awesome review Jean!”
- Scott S.via Google
“Great experience with Jack! He really took the time to troubleshoot our issue with the dishwasher, and was super transparent with us Would highly recommend!”
Owner Response:
“Thank you for the awesome review Scott!”
- Janet C.via Google
“Scheduling the appointment was easy and the service tech was extremely helpful and courteous.”
Owner Response:
“Thank you for the wonderful review Janet!”
- Michael M.via Google
“The experience we had was extremely positive. Jack was very friendly and professional. Our range repair was smooth despite the burner switches being discontinued by Maytag. You guys were able to find another on eBay. It was very much appreciated. If we need something else repaired we'll call you first!”
Owner Response:
“Thank you for the excellent review Michael!”
- Val O.via Google
“Mr Appliance has been my go-to repair source for years. My 9yr old DW runs better than new after recent repair - as well as being (re)installed correctly as it should've been when first purchased! Fair price; on time; easy scheduling; friendly, courteous & knowledgeable. Thank you!”
Owner Response:
“Thank you for using our service over the years Val!”
- Kari M.via Google
“He came to our home and quickly got to work and gave me the bad news about the compressor and relay switches untimely death. The frig was not even 3 years old. I appreciated his help very much.”
Owner Response:
“Thank you for the great review Kari!”
- Thomas B.via Google
“Our very nice repairman, Jack, helped us out by creating a work-around for our washing machine rubber door gauge. Otherwise, it would have been over $700! Ended up paying $200. Great folks!”
Owner Response:
“Thank you for the awesome review Kathy!”
- Diana L.via Google
“The repairman was on time and diagnosed the problem quickly. He was able to repair our dishwasher and informed us not to us dishwasher cleaning tabs and why. Good info. Would cal them again if I need an appliance repair.”
Owner Response:
“Thank you for the splendid review Diana!”
- Randy B.via Google
“Dishwasher diagnostic and repair was timely and painless.”
Owner Response:
“Thank you for the great review Jodi!”
- Alan D.via Google
“The technician was great and did a good job.”
Owner Response:
“Thank you for the amazing review Al!”
- Julie H.via Google
“Doug was prompt, knowledgeable, and very neat. We would absolutely recommend him for an appliance repair.”
Owner Response:
“Thank you for the excellent review Julie!”
- Rod B.via Google
“Our technician was the best, very knowledgeable and communicative. We would use them again”
Owner Response:
“Thank you for the great review Rod!”
- Margaret G.via Google
“Doug was extremely efficient, punctual and informative. He was also very patient and kind with my 92 year-old mother.”
Owner Response:
“Thank you for the thoughtful review Margaret!”
- Ashley W.via Google
Owner Response:
“Thank you for the 5 star rating Ashley!”
- Danielle E.via Google
“Fast competent service”
Owner Response:
“Thank you for the excellent review Danielle!”
“Great guy great work thx”