Discover what our customers have to say about their experience with us. From insightful feedback to honest opinions, this page is a testament to our commitment to providing exceptional customer service.
What People Are Saying About Mr. Appliance Of Owensboro
Real Stories, Real Results
- MARTHA BRYANTvia Google
- MICHAEL ANDERSONvia Google
“Quickly diagnosed the problem with our oven. Ordered the parts and a few days later we were back up and running.”
Owner Response:
“It was a pleasure to work with you and thanks for the great review!”
- MARLA DORROHvia Google
“Excellent service! Very professional and polite. Got my dryer repaired in one visit without waiting to order the necessary part. They had it available that day.😊😊 Highly recommend!!!”
Owner Response:
“That’s wonderful to hear ! Thanks for letting others know about your positive service experience ! Have a great day!”
- Randy Halbigvia Google
“All communication was clear, timely and professional. Josh was detailed in his explanation of what needed replacing, supplied an accurate estimate and followed up by ordering the parts and installing only a short period later.”
Owner Response:
“Fantastic to hear you were happy with Josh and our team. Josh is a new team member and we are so lucky to have him. Thanks for putting your trust in us and for such a great review!”
- Lori Eldervia Google
Owner Response:
“Thanks ma’am!! 5stars are our favorite!”
- David Warrenvia Google
“Technician arrived promptly with parts to repair appliance. Repaired in short time and capably.”
Owner Response:
“Mr Warren thanks for taking the time to respond with such a great review! We appreciate you!”
- David Kellyvia Google
“The person I spoke to about the appointment was helpful about procedure and willing to work with our situation. The tech was courteous and respectful of our animals and property. We had to wait for parts which meant waiting but I think that is standard these days. I would recommend the Owensboro location.”
Owner Response:
“Thank you Mr Kelly!! Allen is certainly a great asset to our team. He is the first contact with our office and we are so proud of him and the courteous way he represents all of us. Thanks for giving him a shout out! Also, your experience with our technician is exactly what we strive for every day. All of our team try and give their best at every call. Thanks for taking a minute to recognize their hard work and dedication! ”
- Tpop Gamingvia Google
Owner Response:
“Thank you for the 5stars!! Woo hoo!!”
- Creda Heffelfingervia Google
“Excellent tech that repaired my washer. Very professional and knowledgeable.”
Owner Response:
“Thank you! It was a pleasure working with you!”
- JEFF STONEvia Google
“Josh was my technician….you should clone him. 5 ⭐️ Professional… Funny… Hard-working… Strong ethics… Hey boss bump his salary this is who you want working for you”
Owner Response:
“What a nice review for our newest technician and team member! We are truly blessed. Thank you for acknowledging his hard work and we think he is pretty darn funny too😂”
- Debbie Boyken-Paynevia Google
Owner Response:
“Thank you !! ”
- Kristine Marievia Google
“I wish I could give more stars! The service call was above excellent. The appointment was regarding the water drainage of the washer of our stack dryer/washing machine. Josh, the repairman, did a detailed analysis and come to find out the issue was more to do with my lack of knowledge of how my machine operated and what to do to avoid future problems. The company who originally installed this unit should have given me this vital information but did not take the interest or the time to do so. Josh is very knowledgeable about the products he works on and is willing to help his customers. The service fee for his visit was very fair especially considering the time and effort he put into it. Everything is great with my machine and Mr. Appliance is now our only "go to" for appliance repair.”
Owner Response:
“This is one of the nicest reviews we have had! Josh is relatively new to our business and we are so proud to have him on our team! What a great technician and an even greater guy! Thanks for taking the time to give him such a great shout out! ”
- MIKE EATONvia Google
“Very fast, very efficient. Will consider using them again...”
Owner Response:
“Thanks for trusting us with your refrigerator. Stay safe and call us anytime! ”
- MARK BONNELLvia Google
“Friendly, knowledgeable and efficient”
Owner Response:
“Thank you!! We appreciate the confidence you place in us!”
- Nick Aullvia Google
“Employee arrived very quickly, did an excellent job, repairing things, explained what he was doing and even showed me so I could potentially fix that myself if it ever happened again. I could not recommend any higher.”
Owner Response:
“Thank you so much! ”
- MARGIE AUFTINvia Google
Owner Response:
“Margie it was great working with you! ”
- PatriotNinavia Google
“Very professional, sends texts and pictures before they arrive. Did a great job fixing the oven. Very clean”
Owner Response:
“Leaving a clean space really is something we strive for each and every time. Thanks for noticing and for sharing that information with others. Call anytime!”
- Brittney Gentryvia Google
“Super friendly and explained everything needed and were upfront about costs. And they loved my dog, which most people who come in either ignore or are afraid of her!! Great company!!”
Owner Response:
“It was so nice to meet you! Thanks for taking the time to give a review. Especially a 5star !!”
- MARIAN BROOKSvia Google
“Everything was great! Tom was very polite and even fit me in early when there was a cancelation. He knew exactly what was wrong and fixed it within minutes. I couldn't ask for a better experience. Thank you Tom. 😊 😊😊”
Owner Response:
“We were happy to help! ”
- Nicole Bvia Google
“Good business that knows the job when it comes to appliances & repair work! Kirk did a great job assisting us with replacing our ice maker in our fridge. Just know that it's $120 for the first appliance to be looked at & $60 for each after that. If you accept their quote and have them fix it, then that quote cost is applied to the repair cost. They're up front about this, but just an extra heads up.”
Owner Response:
“Thanks for trusting us with your repair! ”
- KATHY ADKINSvia Google
“The repair guy was friendly and professional. He had to order a part so fridge not fixed yet”
Owner Response:
“We will take good care of you !! Thanks for trusting us with your repair and for the 5stars!!”
- Nathan Simpsonvia Google
“My washer works again no problems😁👍🏼 really appreciate the help & will definitely use again for any future problems with any of my appliances.”
Owner Response:
“So happy we could help! Thanks for the 5stars!”
- makenzie conradvia Google
Owner Response:
“Thank you!!”
- DONNA CAINvia Google
“Very professional and new what was wrong with my dishwasher immediately.Had to order parts they came in so fast. I highly recommend this place.”
Owner Response:
“Thank you ma’am! We enjoyed working with you! Call anytime and thank you for telling your friends about your positive repair experience!”
- DEB DEGRANDvia Google
“Kirk, the technician, was very knowledgeable and courteous. My fridge had a serious issue and he was wonderful...Mr. Appliance responded within minutes of my call.”
Owner Response:
“Thank you ma’am!! Your 5star review is so appreciated! Have a great day!”
- MIKEL GRAVESvia Google
“Kirk was my technician. He was very professional. He had my dryer up and running in no time! I highly recommend Mr. Appliance and Kirk!!”
Owner Response:
“We are sure proud of Kirk and appreciate you taking the time to give him a shout out! He has s one of our newest technicians and he really has a heart for taking good care of our customers. We are blessed to have him! Thanks again and call anytime!”
- Greg Gibsonvia Google
“Randy, was the BEST! Very professional and thorough. I would call them again next time for appliance repairs!”
Owner Response:
“Thank you so much for your 5star review! ”
- Aimee Jeffersvia Google
“The technician Kirk was very professional, kind and from the first appt called to update on when he would be arriving (they give approx 2 hour window). Within 2 weeks (could have been sooner but my schedule didn’t allow) I had my service appt, parts ordered/received and repair complete. Would recommend 100%. Great company!”
Owner Response:
“Aren’t you so very kind! Kirk is one of our newest team members. We are very proud of the job he is doing for our customers and your positive feedback will make his day! Thank you for taking a minute to give such a nice review. Have a great day!”
- Wade Coleyvia Google
“They searched for the problem, found it, and fixed it!!! Very pleased. They were kind and pleasant to have in our home.”
Owner Response:
“Thank you thank you! Call us anytime! ”
- Julio Acostavia Google
Owner Response:
“Thanks for the positive feedback!! Have a great day!”
“Very helpful”