Discover what our customers have to say about their experience with us. From insightful feedback to honest opinions, this page is a testament to our commitment to providing exceptional customer service.
What People Are Saying About Mr. Appliance of Oakley
Real Stories, Real Results
- Matt Rufevia Google
- Russell Milamvia Google
“The technician Joshua was excellent. Very professional”
Owner Response:
“Hi Russell, thank you for leaving us this review. We're thrilled that you enjoyed your experience. Customer experience and satisfaction is our priority, and your review reaffirms the hard work we put in every day. We appreciate your kind words. Thank you again for choosing Mr. Appliance.”
- Sandra Doylevia Google
“Mr. Appliance is THE place to call for SubZero and other high-end appliance repairs. We’ve been using them for at least two decades. When our SubZero icemaker stopped working last week, the company promptly dispatched a technician, Josh, who explained clearly what was wrong and why is was best to replace this 22 year old part (for the first time!). The new icemaker arrived within a week.”
Owner Response:
“Hi Sandra, thank you for leaving us this review. We're thrilled that you enjoyed your experience. Customer experience and satisfaction is our priority, and your review reaffirms the hard work we put in every day. We appreciate your kind words. Thank you again for choosing Mr. Appliance.”
- Anne Rennervia Google
Owner Response:
“Hi Anne, thank you for leaving this review for our team. We’re grateful for your support, and we’re glad to see that you were satisfied with our services. Thanks again for choosing Mr. Appliance, and have a great day!”
- Alan Pellegrinivia Google
Owner Response:
“Hi Alan, thank you! We appreciate you leaving a review, and we’re happy to see that you had a great experience with our team. Thank you for choosing Mr. Appliance!”
- Jennifer Eckelvia Google
“Great service. Friendly courteous, knowledgeable and prompt staff. I will use this service again.”
Owner Response:
“Hi Jennifer, thank you! We appreciate you leaving a review, and we’re happy to see that you had a great experience with our team. Thank you for choosing Mr. Appliance!”
- Bill Loeevessvia Google
“Muhammad provided excellent service, explaining clearly the repair our refrigerator required and completing the job efficiently. Appearance can matter, too, and so his crisp uniform left a good impression.”
Owner Response:
“Hi Bill, thank you for taking the time to leave a review! We are so happy that you were satisfied, and we look forward to working with you again in the future.”
- Bill Toonevia Google
“My technician was very professional and knowledgeable. Quickly diagnosed the issue, which was a simple fix. He didn’t try to replace parts that didn’t need to be. Would definitely use my technician Muhammad again should another appliance issue arise”
- Maureen Houservia Google
“Excellent workmanship and customer service”
- Mikyong Warrenvia Google
“Great customer service and excellent repair work. Highly recommend Mr. Appliance of Alexandria.”
- Liz McDowellvia Google
“Mohammed was professional, polite, punctual, and knowledgeable. He fixed the issue & answered all my questions. I would def call them again!”
- Charles Ellisvia Google
Owner Response:
“Thank you so much for taking the time to leave this five-star rating, Charles! We really appreciate your business. Please let us know what we can do for you in the future.”
- Kassen Gundermanvia Google
Owner Response:
“Thank you so much for taking the time to leave this five-star rating, Kassen! We really appreciate your business. Please let us know what we can do for you in the future.”
- Jack Welchansvia Google
“Work was done as scheduled. Repairs seem to be working well.”
Owner Response:
“Hi Jack, thank you for taking the time to let others know about your experience. We do our very best to exceed our customer's expectations by providing an exceptional customer experience. Thank you for trusting and choosing Mr. Appliance!”
- Tommy Andrewsvia Google
Owner Response:
“Hi Tommy, thank you for leaving this review for our team. We’re grateful for your support, and we’re glad to see that you were satisfied with our services. Thanks again for choosing Mr. Appliance, and have a great day!”
- Jonathan Fitchvia Google
“It was great service and very friendly. They will be our new company moving forward for everything in our house.I’m”
Owner Response:
“Hi Jonathan, thank you for your review! We're glad you enjoyed your experience with Mr. Appliance. Thanks again for choosing us and have a great day!”
- Carmen Loganvia Google
“Had a great experience with this company. Mohammed came to fix my dishwasher. Other than the inconvenience of not having a dishwasher for a week due to having to order the parts - Mohammed did the job flawlessly! We are happy campers!”
Owner Response:
“Hi C, thank you so very much for taking the time out of your busy schedule to let others know about your experience. We are so grateful to have had the opportunity to help you with your project. Thank you for choosing Mr. Appliance!”
- David Sallasvia Google
“Within 2 days of delivery, my new Sub Zero refrigerator’s interior water dispenser failed. Mr Appliance is one of 3 authorized sub zero providers in my area. Muhammad was assigned, came in 2 days and identified the non-functioning switch in very short time. He ordered the part through Sub Zero who had identified and sent the wrong part. Mohamed confirmed and reordered the correct part according to Sub Zero contact part number. He completed the repair within two days of the part’s arrival. Muhammad communicated several times to confirm each appointment and just before confirming his time of arrival. He was completely on time. He was meticulous to keep the work area clean & neat, and very considerate of items in the kitchen and the refrigerator shelves/lights and controls. I will happily request Muhammad for any future appliance repairs. He is well experienced, courteous, polite, and on time. Thank you from a happy customer.”
Owner Response:
“Hi David, thanks for taking a few minutes to provide us with your feedback! We appreciate it and will certainly share it with the entire Mr. Appliance team. We look forward to serving you again for all your appliance repair needs.”
- Neal Attfieldvia Google
“Sammy was very knowledgeable and figured out an issue that I would have spent hours on the wrong track trying to resolve myself had I relied on YouTube.”
Owner Response:
“Hi Neal, thank you so much for this review! We really appreciate you being a loyal customer and helping to share the word about Mr. Appliance. We're here for your appliance repair needs anytime!”
- Barbara Hopkinsvia Google
“Our technician, Mohammed, was friendly and professional and diagnosed our oven issue quickly. Repair cost was reasonable. Would definitely recommend this company.”
Owner Response:
“Hi Barb, thank you for your review! We appreciate your business and look forward to hearing from you when you have your next appliance repair to tackle.”
- Nats Ewolvia Google
“Prompt, fair, knowledgeable and great to work with!”
Owner Response:
“Hi Nats, thank you so much for this review! We really appreciate you being a loyal customer and helping to share the word about Mr. Appliance. We're here for your appliance repair needs anytime!”
- Ann Rossvia Google
“Excellent service. Courteous, professional, and timely.”
Owner Response:
“Hi Ann, thanks for taking the time to leave us a review. We're glad you enjoyed your experience working with us. Thanks again for choosing Mr. Appliance as your local appliance repair company and have yourself an awesome day!”
- Courtney Zimmervia Google
“Josh arrived promptly and handled the service incredibly professionally and quickly! Highly recommend!”
Owner Response:
“Hi Courtney, thank you for your review! We're glad you enjoyed your experience with Mr. Appliance. Thanks again for choosing us and have a great day!”
- Katherine Magrudervia Google
Owner Response:
“Hi Katherine, thank you for your review! We appreciate your business and look forward to hearing from you when you have your next appliance repair to tackle.”
- Celerino Magbuhosvia Google
“Joshua is an excellent technician, he.checked everything in our subzero refrigerator and explained to me the problem.”
Owner Response:
“Hi Celerino, thank you! We appreciate you leaving a review, and we’re happy to see that you had a great experience with our team. Thank you for choosing Mr. Appliance!”
- Annemarie McGavinvia Google
“Took care of replacing the ignition coil fairly quickly, but at our convenience”
Owner Response:
“Hi Annemarie, thank you so very much for taking the time out of your busy schedule to let others know about your experience. We are so grateful to have had the opportunity to help you with your project. Thank you for choosing Mr. Appliance!”
- Mauricio Lopez Pradavia Google
“I’m totally satisfied with the service provided by Mr. Appliance Alexandria/Northern VA. The technician, Muhammed, arrived my home on time, he was very polite, explained all the important details of the service and took good care of everything (the hard floor, keep the kitchen clean, etc.)”
Owner Response:
“Hi Mauricio, thank you for sharing your experience with Mr. Appliance. We're glad to hear you enjoyed our services. Thanks again for choosing us as your local appliance repair service and have yourself a fantastic day!”
- Kristien Zenkovvia Google
Owner Response:
“Hi Kristien, thank you for taking the time to let others know about your experience with Mr. Appliance. We work hard to provide our customers with an exceptional customer experience, which includes showing up on time, performing high quality work that we stand behind and cleaning up when we are done. We look forward to helping you with again. Thank you for choosing us!”
- David Murrayvia Google
“Josh did a fantastic job repairing our range- he was efficient, courteous and got the job done.”
Owner Response:
“Hi David, thank you for your review! We appreciate your business and look forward to hearing from you when you have your next appliance repair to tackle.”
- Pete Loomisvia Google
“Joshua arrived on time and was able to quickly install a new burner in our GE Cafe range/oven. He was courteous and professional, and I would not hesitate to recommend Mr. Appliance to others.”
Owner Response:
“Hi Pete, thanks for your review and for choosing Mr. Appliance as your local appliance repair company. We appreciate the support. Have a great rest of your week!”
“Muhammad did a fantastic job. He explained everything clearly and went above and beyond expectations.”
Owner Response:
“Hi Matthew, thank you so very much for taking the time out of your busy schedule to let others know about your experience. We are so grateful to have had the opportunity to help you with your project. Thank you for choosing Mr. Appliance!”