Discover what our customers have to say about their experience with us. From insightful feedback to honest opinions, this page is a testament to our commitment to providing exceptional customer service.
What People Are Saying About Mr. Appliance NYC
Real Stories, Real Results
- Harvey Mayerowitzvia Google
- Jill Wittenvia Google
“The repairman came within days of my call, and was knowledgeable and pleasant. We chose an alternative to the very expensive repair, and the washing machine works fine, just not with all the options.”
Owner Response:
“Our team is always happy to help, Jill! We're glad to hear that our service professional was informative and professional, and helped you find the right repair option for your needs. Thank you for sharing your feedback! Mr. Appliance NYC”
- Elizabeth St. Clairvia Google
“Responsive, helpful”
Owner Response:
“That's our goal, Elizabeth. Thank you for sharing your positive feedback and review! Mr. Appliance NYC ”
- Monica Octavianusvia Google
“Enzo and Mr. Appliance NYC team were very helpful from the first call for quotes to completion of service. The technicians explained the issues and solution. Parts were ordered immediately and received less than 1 week. There we no hidden fees. In fact, the diagnostic test fees were used toward the whole service. We appreciate the quick and transparent service. Happy to build good relationship with Mr. Appliance NYC for years to come.”
Owner Response:
“Monica, we’re so glad Enzo and the team made the whole process clear and easy from the start. It’s great to hear everything moved quickly and felt transparent along the way. We appreciate your trust in Mr. Appliance NYC and look forward to being here whenever you need us! Mr. Appliance NYC ”
- Roger Wernervia Google
“Very efficient and knowledgeable technician. A pleasure to deal with.”
Owner Response:
“We're so glad you had a great experience with our service professional, Roger. Thanks so much for taking a moment to share your recognition! Mr. Appliance NYC ”
- claudia straussvia Google
Owner Response:
“Claudia, thank you for your excellent rating! We're glad we could help. Mr. Appliance NYC”
- angelavia Google
“Our Bosch fridge broke on us and even though we had to get the replacement parts shipped overnight from different authorized service provider, Mr Appliance NYC sent a tech out the day after we got the parts. The earliest a bosch tech could come out was in a week and a half.. We received our service window the day before with a picture of the tech who was coming into our home. Marcus came by within the service window and quickly went to work on fixing fridge. He knew what to do right away despite not being the one to diagnose the problem. Had the fridge working again asap. Thank you!!!”
Owner Response:
“Angela, we’re grateful you gave us the chance to help with your Bosch fridge, especially with the timing being so important. It’s great to hear Marcus was able to step in and get everything working again so quickly. Thanks so much for your kind words and for trusting Mr. Appliance with your appliance repair needs! Mr. Appliance NYC ”
- peter blandorivia Google
“Timely, polite and excellent service!”
Owner Response:
“Peter, thanks for your great feedback! We're proud to serve your appliance repair needs. Mr. Appliance NYC”
- Soyini Chan Shuevia Google
“I thought I had always gotten professional service from repair companies . But Mr Appliance NYC surpassed all previous. 2 service technicians handled my appliance issue; a professional team for the win. Truly outstanding!!”
Owner Response:
“Duane, thank you for your wonderful feedback! It's our pleasure to provide superior service as we work to keep your home in order. We hope to help you with any future appliance repair needs you have! Mr. Appliance NYC”
- Zach Mortensenvia Google
Owner Response:
“Thanks for the great review, Zach! We're always here for any future appliance needs! Mr. Appliance NYC”
- Norman Reismanvia Google
“On time, efficient, solved my issue.”
Owner Response:
“Thank you for your feedback, Norman! We're glad we could resolve the issue with your appliance so your home can run smoothly again. Mr. Appliance NYC”
- Larry Delsonvia Google
“Very professional service. Definitely recommend them”
Owner Response:
“Thank you for your recommendation, Lawrence! It's our pleasure to provide appliance services you can count on, and we hope you'll reach out if you need us again in the future! Mr. Appliance NYC”
- Caroline Laumannvia Google
“Haymant correctly and quickly diagnosed the problem with my leaky LG washer and came back as soon as the part arrived to fix it. He was kind, efficient and also quite helpful with tips about how to keep it running properly in the future.”
Owner Response:
“Thank you for your review, Caroline! We're glad Haymant could quickly diagnose and resolve the issue with your LG washer, and we'll be sure to let him know his expertise and tips for keeping everything running smoothly earned your trust in us. If you need us again in the future, please don't hesitate to reach out! Mr. Appliance NYC”
- Antonia Hernándezvia Google
“(Translated by Google) It is big, there are many appliances, everything you need. (Original) Es grande hay mucho electrodomésticos lo que necesites todo”
Owner Response:
“Thank you for your great feedback, Antonia! We're happy to serve your appliance repair needs. Mr. Appliance NYC”
- Nancy Behavia Google
“I was very happy with my experience with Mr Appliance. All my interactions with them from scheduling the appointment to communicating with the office were professional and timely and the technician who worked on my washing machine was extremely knowledgeable and very nice to deal with.”
Owner Response:
“Hearing that the whole process from scheduling to service felt smooth and professional means a lot, Nancy. We’re especially glad the technician made a strong impression and got your washer taken care of. Thank you for choosing Mr. Appliance NYC. We truly appreciate it! Mr. Appliance NYC”
- Thalie Lethamvia Google
Owner Response:
“We appreciate your positive rating, Thalie. Thank you for choosing Mr. Appliance for your appliance repair needs! Mr. Appliance NYC”
- Ellen Zaroffvia Google
“These guys are not the cheapest on the block, but they are responsive. They came when they said they ordered the part as needed, and the service man was pleasant clean and got the problem fixed.”
Owner Response:
“We really appreciate you sharing your experience. It’s great to hear our service professional was prompt, respectful, and got the job done right. Thank you for choosing Mr. Appliance NYC! We’re glad we could help and are always here if you need us again! Mr. Appliance NYC”
- William Blankvia Google
“Very knowledgeable, professional and courteous.”
Owner Response:
“Thank you for your feedback, William! We're grateful to serve your appliance repair needs. Mr. Appliance NYC”
- Anne Finchvia Google
Owner Response:
“Thank you for your review! We're always here to help you whip those appliances back into shape! Mr. Appliance NYC”
- Debbie Horowitzvia Google
“Cancelled appointment 2x without notice. Sites two times. Very good repair team. Need a follow up visit”
- Elana Kayvia Google
Owner Response:
“Thank you, Elana! We're always here for any future appliance needs! Mr. Appliance NYC”
- Second accountvia Google
Owner Response:
“We appreciate your great rating. Thank you so much for trusting Mr. Appliance with your appliance repair needs! Mr. Appliance NYC”
- Monica Manalovia Google
“I was very pleased with the quality of service. The technician who came was very professional. He first came to diagnose the problem with our Gaggenau refrigerator. He came back with another technician a few days later with the parts to fix the problem. They also cleaned the freezer, cleaned up the area where they worked and took out all the trash with them. The price was very reasonable, less than half the quote I received from another repair company. I will only use Mr. Appliance for all my future repair requirements and will highly recommend their service to anyone.”
Owner Response:
“Monica, thank you for recommending us and for sharing your experience! We're happy that we could expertly repair your Gaggenau refrigerator and respect your home in the process by ensuring our work area was clean. We look forward to being your go-to for all your appliance repair needs! Mr. Appliance NYC”
- Cynthia Lilleyvia Google
“Excellent service, above and beyond expectations.”
Owner Response:
“Thank you, Cynthia! We're proud to earn your trust and satisfaction in our appliance repair services. Mr. Appliance NYC”
- Cathy Wassnervia Google
“Very polite n efficient 👍👍”
Owner Response:
“Cathy, thank you for your kind feedback! We appreciate the opportunity to keep your home in working order. Mr. Appliance NYC”
- Allan Samanskyvia Google
Owner Response:
“Allan, thank you for your wonderful rating of our appliance repair services! Mr. Appliance NYC”
- Anthony Ciorravia Google
“AVI and AVI were spectacular. Very professional, clearly knew what they doing and a pleasure to deal with I would give then 10 stars”
Owner Response:
“Thank you for your excellent review, Anthony! We'll be sure to share your feedback with Avi. It was a pleasure to assist you with your appliance needs, and we hope you'll reach out if you need our expertise in the future! Mr. Appliance NYC”
- Kris G.via Google
“Very professional service men!!!”
Owner Response:
“Thank you for your kind feedback, Kris! We're proud to earn your complete satisfaction and are here for all your appliance repair needs. Mr. Appliance NYC”
- Adam Riaziniavia Google
“Extremely professional and highly recommend.”
Owner Response:
“Thank you for your recommendation, Adam! We're glad we could help whip your appliance back into shape. Mr. Appliance NYC”
- Hector Navasvia Google
Owner Response:
“Thank you, Hector, for your excellent rating! Mr. Appliance NYC”
“Repair person friendly and efficient. Original diagnosis was correct and fixed problem.”
Owner Response:
“We're glad we could expertly repair your appliance, Harvey! Thanks for your great feedback. We hope to help you again. Mr. Appliance NYC”