Ice Machine Service and Repair in Berlin, New Jersey

Always on time and informative .

Had a built-in ice maker fail, happened on a weekend, service was scheduled by phone on the following Monday. Scheduler worked around my schedule and I had a diagnostic service dispatch performed within two days. A part was required that was ordered at the time of service and the service technician who completed the diagnostic returned 4 business days later, when the part arrived, to complete the repair. If I ever need a a future repair I will call Mr. Appliance first. The tech was knowledgeable, efficient, punctual, clean, polite and all services were performed according to the communicated schedule.

I understand that Mr. Applicance is a franchise and that each location is not the same – you need to know this fact, first! I've seen some horrible reviews on Yelp concerning "Mr. Appliance" and they do NOT reflect the Mr. Applicance of Sewell, not one bit! From the moment I made my initial phone call I felt confident in my choice of repairmen. The operator understood my situation which was a floral refrigerator had stopped 'refrigerating', and understood I had an immediate need of diagnosis and repair. The gentleman "Scott" that arrived the next day assessed the situation, and with the assistance of a co-worker "Ryan", they installed a "quick fix" to get me through the next few days, while a new compressor was ordered. The following week the compressor arrived to their location and Scott returned the next day to install the new compressor. Keep in mind, during the entire visit, Scott (and Ryan) were very kind to explain to me what was going on and how they were approaching the situation. I felt that I was in "good hands" the entire time. Once the new compressor was installed and checked for leaks, even adding coolant to the system, I was back up and running without any further delays. It was far better to replace a $3K compressor than an $8K refrigerator, and with the added cost of the service-call and labors, it was honestly "money well-spent!" If you're looking for "cheap", you will get "cheap": cheap-service, cheap parts, cheap people, cheap workmanship. If you want something done right, do it right the first time, and honestly and sincerely you can trust Mr. Appliance of Sewell to do just that, doing it right the first time without "being taken to the cleaners." You know you need someone you can trust. I know you can trust these folks. Feel free to contact me directly for any questions relating to my experiences. I have these people saved/bookmarked all over (my phone, my computer) in case my other cooler decides to go on a permanent vacation during a very busy time of year.

Our refrigerator stopped cooling. It was easy to book an appointment online and then receive a call to make an appointment. They send you a photo of your technician which is very helpful. Scott was so very nice and explained the issue, steps for repair and fees. Thank you for excellent service.

Very easy to get a fast appointment. Scott Griffin was my technician & is very professional. I especially like the way Mr. Appliance communicates with updates to appointment & sends a photo & name of technician ahead of time. I will definitely call Mr. Appliance again if needed.

Always on time and informative .

Had a built-in ice maker fail, happened on a weekend, service was scheduled by phone on the following Monday. Scheduler worked around my schedule and I had a diagnostic service dispatch performed within two days. A part was required that was ordered at the time of service and the service technician who completed the diagnostic returned 4 business days later, when the part arrived, to complete the repair. If I ever need a a future repair I will call Mr. Appliance first. The tech was knowledgeable, efficient, punctual, clean, polite and all services were performed according to the communicated schedule.

I understand that Mr. Applicance is a franchise and that each location is not the same – you need to know this fact, first! I've seen some horrible reviews on Yelp concerning "Mr. Appliance" and they do NOT reflect the Mr. Applicance of Sewell, not one bit! From the moment I made my initial phone call I felt confident in my choice of repairmen. The operator understood my situation which was a floral refrigerator had stopped 'refrigerating', and understood I had an immediate need of diagnosis and repair. The gentleman "Scott" that arrived the next day assessed the situation, and with the assistance of a co-worker "Ryan", they installed a "quick fix" to get me through the next few days, while a new compressor was ordered. The following week the compressor arrived to their location and Scott returned the next day to install the new compressor. Keep in mind, during the entire visit, Scott (and Ryan) were very kind to explain to me what was going on and how they were approaching the situation. I felt that I was in "good hands" the entire time. Once the new compressor was installed and checked for leaks, even adding coolant to the system, I was back up and running without any further delays. It was far better to replace a $3K compressor than an $8K refrigerator, and with the added cost of the service-call and labors, it was honestly "money well-spent!" If you're looking for "cheap", you will get "cheap": cheap-service, cheap parts, cheap people, cheap workmanship. If you want something done right, do it right the first time, and honestly and sincerely you can trust Mr. Appliance of Sewell to do just that, doing it right the first time without "being taken to the cleaners." You know you need someone you can trust. I know you can trust these folks. Feel free to contact me directly for any questions relating to my experiences. I have these people saved/bookmarked all over (my phone, my computer) in case my other cooler decides to go on a permanent vacation during a very busy time of year.

Our refrigerator stopped cooling. It was easy to book an appointment online and then receive a call to make an appointment. They send you a photo of your technician which is very helpful. Scott was so very nice and explained the issue, steps for repair and fees. Thank you for excellent service.

Very easy to get a fast appointment. Scott Griffin was my technician & is very professional. I especially like the way Mr. Appliance communicates with updates to appointment & sends a photo & name of technician ahead of time. I will definitely call Mr. Appliance again if needed.