Meet Your Mr. Appliance of Howard County Team
Mr. Appliance of Howard County has been in business almost three years. They have recently been recognized by corporate Mr. Appliance as receiving an impressive Top Gun award and the most recent winners of the prestigious Excellence in Leadership award for their efforts to collaborate with fellow businesses, and share best practices. The Top Gun award is awarded to the franchisees that have finished in the top 10% of over 230 Mr. Appliance franchises throughout the United States and Canada in areas of superior business performance and customer service. The owners of Mr. Appliance of Howard County, Ed and Beth Piotrowski, give much credit of this achievement to their entire team. They attribute this recognition to great values, outstanding teamwork, excellent attitude, professional approach and the desire to achieve the mission of “Creating Encore Experiences That Customers Can’t Wait to Share With Others.”
The Excellence in Leadership award is given to the owners of one Mr. Appliance franchise annually, as determined by the leadership they provide. This award is sometimes referred to as the Leadership Eagle and is given to the franchise owner who consistently sets an example for others within the system by conveying vision, participation, and a positive contribution to the network.
Opening in April 2015, and upon returning home following Initial Training, Ed and Beth immediately organized all of the members of the class into a support group as they all worked toward opening their Mr. Appliance franchises. They hosted a well-organized all day peer meeting at their office which was very beneficial to all local franchise owners that were able to attend. They keep in very close contact with their neighboring Mr. Appliance owners in an effort to share best practices that result in the very best customer service.
Michael Noe from Mr. Appliance Corporate Headquarters commented “with his background flying F-14 Tomcats for the Navy, and hers with a BA in English from UMBC and having run her own business for several years it’s no surprise that they keep aggressive goals and yet consistently meet them. Both of them agree that the reason they joined our family was the Code of Values—honesty, integrity, professionalism, continuous process improvement, and putting people first motivated them at the time and continue to motivate them today.”Beth and Ed are extremely appreciative and humble in receiving this lofty recognition. They are excited about the future as owners of a Mr. Appliance Franchise and all the opportunities in providing top notch customer service to the Howard, Carroll, Frederick, and Baltimore County communities.