Discover what our customers have to say about their experience with us. From insightful feedback to honest opinions, this page is a testament to our commitment to providing exceptional customer service.
What People Are Saying About Mr. Appliance of St. Augustine
Real Stories, Real Results
- Stephen L.via Google
- Kevin S.via Google
“Communication was good and timely. Arrivals were punctual and well communicated. Mike's knowledge and commitment to solving the issue showed his professionalism.”
Owner Response:
“Thank you for sharing your experience, Kevin. It’s wonderful to hear that you appreciated the clear communication and punctuality during your service. Mike’s dedication and professionalism are very important to us, and your kind words mean a lot.”
- Trevor B.via Google
Owner Response:
“Thank you for the 5-star rating, Trevor! We’re happy to see your review and appreciate your support. Thanks for choosing Mr. Appliance of St. Augustine!”
- George D.via Google
“Professional and courteous explain everything to me thank you”
Owner Response:
“Thank you for your feedback! We appreciate you taking the time to share your experience, George. It’s great to know our team provided professional and courteous service while explaining everything to you.”
- Andrea J.via Google
“Repair technician was on time, polite, courteous and respectful of my property. He repaired my dryer on the first visit.”
Owner Response:
“Thank you for your feedback, Andrea! We’re happy to hear you appreciated our technician's punctuality and respectful approach, and that your dryer was repaired on the first visit. We look forward to serving you again in the future!”
- Sue Z.via Google
“Technician arrived as scheduled, evaluated our washer and quickly discovered and repaired the issue. Extremely satisfied with the service. Will gladly recommend!”
Owner Response:
“Thank you, Sue, for your kind words! We’re happy to hear that our technician arrived as scheduled and efficiently resolved the issue with your washer. Your satisfaction and willingness to recommend us are greatly appreciated!”
- Sharon B.via Google
“Technician was very professional and knowledgeable.”
Owner Response:
“Thank you, Sharon, for your kind words! We’re happy to hear that our technician's professionalism and knowledge met your expectations. We appreciate you taking the time to share your experience with Mr. Appliance of St. Augustine.”
- Chris C.via Google
“Mike has fixed several things for us…always well done!”
Owner Response:
“Thank you, Chris, for your kind words! We’re happy to hear that Mike has consistently provided excellent service for you. We appreciate your trust in Mr. Appliance of St. Augustine.”
- John C.via Google
“Very professional. Great warranty on the work performed.”
Owner Response:
“Thank you so much for your kind words, Alan. We're delighted to hear that you found our service professional and that you appreciate the 12 month parts and labor warranty on the work performed. It's always our goal to provide the highest level of service to our valued customers.”
- John L.via Google
“Benji with Mr. Appliance was great! Always on time, thorough, cleaned up after himself. Can't say enough. We will use Mr. Appliance again for other needs because of him.”
Owner Response:
“Thank you so much for your kind words, Kris. We're thrilled to hear that Benji provided you with excellent service and that you were pleased with his punctuality, thoroughness, and attention to cleanliness. We truly appreciate your support and look forward to serving you again.”
- Papa J.via Google
“Arrived on time. Thorough and professional. Got right to the heart of the problem. In/out less than an hour.”
Owner Response:
“Thank you for your feedback, Papa Jake. We're delighted to hear that you appreciated our punctuality and professionalism. It's great to know that we could efficiently address your appliance issue. Your satisfaction is important to us, and we appreciate you taking the time to share your experience.”
- Bonnie E.via Google
“Up front I was told how much the repair would cost on my clothes dryer.The repair person came the next day promptly, was a very nice competent fellow, had to order a part and was back the next day and did the repair. The 20 year old clothes dryer is running better than ever. I am very pleased with the service and sort of amazed these days when nothing seems to go smoothly but Mr. Appliance was great.”
Owner Response:
“Thank you, Bonnie, for sharing your positive experience with us. We're thrilled to hear that our team was able to provide prompt and efficient service for your clothes dryer. It's wonderful to know that our efforts to deliver a seamless repair process have exceeded your expectations. Your kind words about our technician's competence and professionalism are greatly appreciated.”
- pat F.via Google
“My Service Tech Benji was very pleasant and informative as he replaced both my Oven Elements. He also recommended the best way to clean my Wall Oven. I followed his instruction and it came out great. I would highly recommend Mr Appliance and Benji should you need your Oven repaired.”
Owner Response:
“Thank you, Patrick, for sharing your positive experience with us. We're thrilled to hear that Benji provided you with pleasant and informative service while replacing your oven elements and that his cleaning recommendation worked well for you. Your recommendation means a lot to us, and we're grateful for your trust in Mr. Appliance of St. Augustine.”
- Luna A.via Google
“Great tech and customer service. Highly recommend.”
Owner Response:
“Thank you so much, Luna and Leo, for your kind words! We're thrilled to hear that you had a positive experience with our technician and customer service team. Your recommendation means a lot to us, and we're grateful for your support.”
- Sue E.via Google
“Awesome experience and communication!”
Owner Response:
“Thank you so much, Sue, for your wonderful feedback. We are thrilled to hear that you had an awesome experience and appreciated our communication. Your kind words mean a lot to us and motivate our team to continue providing excellent service.”
- CYNDIE T.via Google
Owner Response:
“Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a positive experience with our team at Mr. Appliance of St. Augustine. Your satisfaction is our top priority, and we're delighted to know that our service met your expectations.”
- Bruce F.via Google
“Benji is an excellent technician, friendly, explained the problem with our dryer and what was needed to fix it. We recommend him.b”
Owner Response:
“Thank you for your kind words about Benji. We're thrilled to hear that he provided you with friendly and informative service. Your recommendation means a lot to us, and we're glad to have been able to assist you with your dryer.”
- Janice S.via Google
“Great company for appliance repairs.”
Owner Response:
“Thank you, Janice, for your kind words and for choosing Mr. Appliance of St. Augustine for your appliance repair needs. We’re delighted to hear that you had a positive experience with our services.”
- Timothy T.via Google
“We couldn’t be happier. When our ice maker quit working Mr appliance sent a technician, Benji, out the next day. They were very prompt and had us back in ice. Thank you!”
Owner Response:
“Thank you so much for your kind words, Tim. We're thrilled to hear that Benji was able to assist promptly and get your ice maker back in working order. We appreciate your feedback and are glad we could help.”
- Elizabeth B.via Google
“Exceptional response and service from Mr. Appliance. I'd been without a full-size refrigerator for one month. I called Mr. Appliance, they scheduled next day service. Mike was at my address today, diagnosed my refrigerator issue and provided a temporary solution while he orders the part needed. This after a month with Sears Home Service misdiagnosing and not resolving the issue. Thank you Mike, and way to go Mr. Appliance and Mike.”
Owner Response:
“Thank you so much for sharing your experience, Elizabeth. We're delighted to hear that Mike was able to assist you promptly and provide a temporary solution for your refrigerator. We understand how challenging it can be to go without such an essential appliance for an extended period, and we're glad we could help. Your kind words about our service mean a lot to us and will be shared with Mike and the entire team.”
- Lu A.via Google
“Mike was very professional. He explained what was going on with our refrigerator as he was diagnosing the issue.”
Owner Response:
“Thank you, Lu Anne, for your kind words about your experience with Mike. We’re delighted to hear that his professionalism and clear explanations made a positive impression during the service. Your feedback is greatly appreciated.”
- Linda W.via Google
“The repairman, Mike, was on time, efficient, skilled, and patiently answered and explained questions/concerns that I had. I highly recommend him. We are very satisfied customers!”
Owner Response:
“Thank you, Linda, for sharing your positive experience with Mike. It's wonderful to hear that his punctuality, efficiency, and expertise made a great impression. We are thrilled to know that you are satisfied with the service and appreciate your recommendation.”
- Linda M.via Google
“On time and fixed it”
Owner Response:
“Thank you, Linda, for taking the time to share your experience. We're delighted to hear that our team arrived on time and was able to address the issue effectively. Your satisfaction is important to us, and we appreciate your feedback.”
- Charles C.via Google
Owner Response:
“Thank you so much, George, for the 5-star review! We're thrilled to hear that you had a positive experience with Mr. Appliance of St. Augustine. It's always our goal to provide excellent service, and it’s wonderful to know that we met your expectations.”
- Debbie H.via Google
“Scheduling was very easy. Mike arrived on time and was very courteous. He diagnosed the problem with the broiler and refrigerator and offered me options.”
Owner Response:
“Thank you for taking the time to share your experience, Debbie. We're delighted to hear that scheduling was smooth and that Mike impressed you with his punctuality and courteous service. It's great to know he was able to diagnose the issues and provide you with options. Your feedback is greatly appreciated.”
- Chris N.via Google
“Amazing service!!! Prompt, knowledgeable, helpful! Chad was awesome!”
Owner Response:
“Thank you so much, Chris, for your wonderful feedback! We're delighted to hear that you had an amazing experience with our service and that Chad was able to assist you effectively. We look forward to being of service to you in the future.”
- Chris M.via Google
“Benji did a great job. Cleaned up very well and was very personable”
Owner Response:
“Thank you, Andrew, for taking the time to share your positive experience with Benji. We're thrilled to hear that you appreciated his attention to detail and friendly demeanor. Your feedback is greatly valued and will be shared with the team.”
- Barbara K.via Google
“The 2 guys were very nice and helpful. Glad I called”
Owner Response:
“Thank you for sharing your experience, Barbara. We're delighted to hear that our team was able to assist you and make a positive impression. Your feedback is greatly appreciated!”
- Debbie M.via Google
Owner Response:
“Thank you so much, Debbie, for your wonderful review! We're thrilled to hear that you had a positive experience with our service. It's always our goal to provide top-notch service to our customers, and your feedback is a great encouragement to our team.”
- Ellie C.via Google
Owner Response:
“Thank you so much, Eleanor, for your wonderful review! We're thrilled to hear that you had a great experience with Mr. Appliance of St. Augustine. Your satisfaction is our top priority, and it's fantastic to know we met your expectations.”
Owner Response:
“Thank you, Steve, for taking the time to leave such a positive rating. We truly appreciate your feedback and are glad to know you had a great experience with us.”