Discover what our customers have to say about their experience with us. From insightful feedback to honest opinions, this page is a testament to our commitment to providing exceptional customer service.
What People Are Saying About Mr. Appliance of Springfield, OH
Real Stories, Real Results
- Barbara Foglesongvia Google
- Nick Linthicumvia Google
“Great service! Very knowledgeable and helpful by giving us tips for preventative maintenance once they fixed our dryer.”
Owner Response:
“Thank you for your positive feedback! We're glad to hear that you found our service knowledgeable and helpful. Providing tips for preventative maintenance is part of our commitment to ensuring our customers get the most from their appliances. We appreciate your support and look forward to assisting you again in the future.”
- Charlene Johnsonvia Google
Owner Response:
“Thank you for your five-star rating, Charlene! We appreciate your support and look forward to serving you again in the future. Your satisfaction is our top priority.”
- Corey Andonvia Google
“Fixed my dishwasher issue very quickly and easily”
Owner Response:
“Thank you for your positive feedback! We're thrilled to hear that we could resolve your dishwasher issue swiftly and efficiently. Your satisfaction is our priority, and we appreciate your trust in our services. If you need assistance in the future, don't hesitate to reach out.”
- Troy Perkinsvia Google
Owner Response:
“Thank you for your 5-star rating! We appreciate your support and are glad to hear you had a positive experience. If you have any specific feedback or suggestions in the future, please feel free to share. We look forward to serving you again.”
- Anita Huffmanvia Google
“Very courteous and on time, up front with prices of service. Very expensive, but who isn't. So that being said I'm totally satisfied with them.”
Owner Response:
“Thank you for your positive feedback, Anita. We're glad to hear that you found our team courteous and timely, and we appreciate your understanding of our pricing. Your satisfaction is our priority, and we strive to provide quality service that meets expectations. We look forward to serving you again in the future.”
- Beverly Rhoadsvia Google
“The were here first dayI called very courteous and explained the problem and fact had to order part to fix it. Due to delivery not get in when they expected it to the next day were here and worked late getting it done but when left problem was fixed and we were satisfied. Would recommend to any one that needed appliance fixed”
Owner Response:
“Thank you for your positive feedback, Beverly. We appreciate your understanding regarding the part delivery and are glad to hear that our team was able to resolve your issue efficiently. Providing excellent service is our priority, and your recommendation means a lot to us. If you need assistance in the future, don’t hesitate to reach out.”
- Karen Rotkisvia Google
“My Samsung dryer (which I use a lot) was making weird noises. I called Mr Appliance and Josh arrived at my home within 45 min! Fast and reliable service-thanks!”
Owner Response:
“Thank you for your positive feedback, Karen! We're thrilled to hear that Josh provided you with prompt and reliable service for your Samsung dryer. Your satisfaction is our priority, and we’re glad we could assist you quickly. If you need any further assistance in the future, don’t hesitate to reach out.”
- Paulette Saksavia Google
Owner Response:
“Thank you for your five-star rating! We're thrilled to hear you had a great experience with us. Your support means a lot to our team. We look forward to serving you again in the future.”
- Jan Glendenningvia Google
“When I called Mr Appliance for an appointment, Reed was very professional, kind, and understanding. He offered to set up an appointment for the very next day, but I was unavailable. So I got an appointment for the following day. The day before my appointment I received a text with a two hour window for their arrival. The technician, Carrol, arrived on time, and did an awesome job! She was very capable, knowledgeable, , honest, kind, friendly, and was a very hard worker. I was very happy with the work Carrol did, and pleased with the amount of my bill. Carrol was amazing and I told her I would ask for her if I ever needed another appointment. Great job, Mr Appliance! I tried to review again but it said I already did. It that was a year or more ago. So I’m adding this: Sean Brewster was my technician and he did an amazing job. Sean was kind, friendly knowledgeable, trustworthy, always on time, and excellent at his job. He fixed my dryer and did an amazing job. If/when I need Mr Appliance again, I will ask for Sean again. I totally trust him and he is amazing! I also appreciate that I received a text each time telling me a window of time when Sean would arrive, and he was always on time. Thank you Mr Appliance and thank you Sean! 5 stars for sure!”
- Wanda Harlanvia Google
“Very easy to schedule appointments, got same day service. Technician Sean was amazing, knew exactly what the problem with my refrigerator was and fixed it. Very friendly and efficient”
Owner Response:
“Thank you for your wonderful feedback, Wanda. We're thrilled to hear that you found scheduling easy and received same-day service. It's great to know that Sean provided you with excellent service and resolved your refrigerator issue efficiently. We appreciate your recommendation and look forward to assisting you again in the future.”
- Amy Foundsvia Google
Owner Response:
“Thank you for your 5-star rating! We're thrilled to know you had a positive experience with us. Your support means a lot to our team. We look forward to serving you again soon!”
- Deirdre Fishervia Google
“Repair was quick and efficient”
Owner Response:
“Thank you for your positive feedback. We're glad to hear that the repair service met your expectations with speed and efficiency. Your satisfaction is our priority, and we look forward to assisting you again in the future.”
- Lori Muetzelvia Google
Owner Response:
“Thank you for your five-star rating! We appreciate your support and look forward to serving you again in the future.”
- Cherry Bethelvia Google
“Sean, repairman, worked tirelessly fixing our refrigerator! Poor guy! He cleaned up after himself and was kind and mannerly! Thank you Sean!”
Owner Response:
“Thank you for your wonderful review, Cherry! We're thrilled to hear about Sean's hard work and dedication in fixing your refrigerator. It's great to know he provided excellent service while maintaining a clean work environment and a friendly demeanor. We appreciate your feedback and will be sure to pass along your kind words to Sean.”
- Autumn Folsevia Google
“Had a very good experience with Sean and Reed. Reed scheduled my appointment within minutes and was accurate down to just $5 on his over the phone estimate on fixing my dryer. Sean was on time, polite, knowledgeable, and quick. Definitely will recommend in the future.”
Owner Response:
“Thank you for your kind words, Autumn. We are thrilled to hear that you had a great experience with Sean and Reed and that their service exceeded your expectations. We appreciate your trust in our team and your willingness to recommend us to others. Your satisfaction is our priority, and we look forward to serving you again in the future.”
- Debbie Duncanvia Google
“The technician Drew was very knowledgeable when fixing my Samsung fridge, I had my door flipper replaced and the icemaker was fixed. Also, service was prompt and easy to schedule. Thank you.”
Owner Response:
“Thank you for your wonderful review! We're thrilled to hear that Drew provided knowledgeable service and resolved the issues with your Samsung fridge promptly. Your satisfaction is our priority, and we appreciate your feedback. If you need assistance in the future, don't hesitate to reach out.”
- Pat Acordvia Google
“Sean was here to check my clothes dryer and he did an OUTSTANDING Job. He was early, efficient and very knowledgeable. I truly appreciate his service to help me with my problem”
Owner Response:
“Thank you for your wonderful feedback! We're thrilled to hear that Sean provided you with outstanding service. His punctuality and expertise are qualities we value greatly. We appreciate you taking the time to share your experience and look forward to assisting you again in the future.”
- Kevin Whitedvia Google
Owner Response:
“Thank you for the fantastic rating! We appreciate your support and look forward to serving you again soon.”
- Chris Sammonsvia Google
Owner Response:
“Thank you for your 5-star rating! We appreciate your support and look forward to serving you again soon. If you have any feedback or suggestions, feel free to share.”
- Charles Murrayvia Google
“Josh was very helpful found the issue and fixed it on the spot definitely recommended”
Owner Response:
“Thank you for your kind words, Charles! We're delighted to hear that Josh was able to assist you effectively. We appreciate your recommendation and look forward to serving you again in the future!”
- Jody Masseria-Leevia Google
“Sean showed up. We went in the basement,. I showed him what the washer was doing. He was telling me different things, and I said thank you, and came upstairs, to let him work. He found the problem, and also seen a belt that looked bad, and replaced that. He said he'd take it back off, if I didn't want it. I said nope, thanks for checking everything out for me. Very professional, and likable young man. I'd recommend Sean, and this company to anyone. I actually put them, in my contacts. Great experience, and fair prices.”
Owner Response:
“Thank you for your wonderful review, Jody! We're thrilled to hear about your positive experience with Sean and appreciate your recommendation. It's great to know that you found our service professional and reliable. We look forward to assisting you again in the future!”
- Barbara Smithvia Google
Owner Response:
“Thank you for your 5-star rating, Barb! We appreciate your support and look forward to serving you again. Thank You! - Mr. Appliance Team”
- Teresa Philbrickvia Google
Owner Response:
“Thank you for your 5-star rating, Teresa! We appreciate your support and look forward to serving you again. Thank You! - Mr. Appliance Team”
- Jim Teittvia Google
“Called in need of dryer service & repair and within 5 hrs everything was taken apart, diagnosed, and repaired! Very thorough, out-of-the-box practical thinking, and experienced sleuthing and repair skills saved our dryer!!”
Owner Response:
“Thank you for your wonderful feedback, Jim! We're thrilled to hear about your positive experience with our dryer service and repair. Our team is dedicated to providing efficient and effective solutions, and it's great to know that we could save your dryer. We appreciate your trust in our services! Thank You! - Mr. Appliance Team”
- Jennifer Depietrovia Google
“The technician was very respectful and thorough. Although our issue was more cosmetic than mechanical, he made sure that it was taken care of.”
Owner Response:
“Thank you for your positive review, Jennifer! We're glad to hear that our technician provided respectful and thorough service. Your satisfaction is our priority, and we appreciate your feedback! Thank You! - Mr. Appliance Team”
- David Cookvia Google
“The technition, sean, showed up on time, was very helpful and verified that the part of the dishwasher was in fact, bad and covered under Bosch's warranty. He had to order the part and return to install it. When he returned, we had a disagreement over an invoice we had received prior. It turned out to be an an erroneous invoice and Sean took care of it to our satisfaction. I would recommend this company for appliance repair.”
Owner Response:
“Thank you for your detailed feedback, David! We're glad to hear that Sean provided helpful and timely service and resolved the invoice issue to your satisfaction. Your recommendation means a lot to us, and we appreciate your trust in our company for appliance repair. If you need any further assistance, don’t hesitate to reach out! Thank You! - Mr. Appliance Team”
- Judy Scottvia Google
“Sean was professional and and polite and fixed my dishwasher in a timely manner.”
Owner Response:
“Thank you for your positive feedback, Judy! We're glad to hear that Sean provided you with professional and timely service. Your satisfaction is our priority! Thank You! - Mr. Appliance Team”
- Paul Mitchellvia Google
“I had despaired of finding a reputable appliance repair company. Being a plumbing contractor I am always asked to recommend company’s outside my trade. Mr Appliance is the Real Deal! The techs were great men, knew how to handle the issue, were diligent and very timely with the way they handled the repair. I will be recommending them all over this area!”
Owner Response:
“Thank you for your wonderful review, Paul! We are thrilled to hear that you had a positive experience with our team. Your recommendation means a lot to us, and we appreciate your trust in our services. We look forward to serving you and your referrals in the future! Thank You! - Mr. Appliance Team”
- Guy Massievia Google
“Mr Appliance's expert customer service was able to exactly answer my questions over the phone about all parts that may be needed to fix my fridge's cooling issues. Their knowledge is woefully needed nowadays and is such a value to customers. Thank you very much Mr. Appliance!”
Owner Response:
“Thank you for your wonderful feedback, Guy! We're delighted to hear that our customer service team was able to assist you with your fridge issues and provide the answers you needed. Your appreciation means a lot to us, and we strive to continue delivering valuable service to our customers. Thank you for choosing Mr. Appliance! Thank You! - Mr. Appliance Team”
“Great experience with Mr Appliance. Joshua was great to work with. He was very personable and efficient. He fixed the issue with my dryer in no time at all. He also made sure to communicate with me every step of the way. Thank you Joshua!”
Owner Response:
“Thank you for your wonderful feedback, Barbara. We are thrilled to hear that Joshua provided you with a great experience and efficiently resolved your dryer issue. Effective communication is a priority for us, and we're glad to know it made a positive impact. Your kind words will certainly be shared with him. We appreciate your support and look forward to serving you again in the future.”