Discover what our customers have to say about their experience with us. From insightful feedback to honest opinions, this page is a testament to our commitment to providing exceptional customer service.
What People Are Saying About Mr. Appliance of Springfield, OH
Real Stories, Real Results
- Mario F.via Google
- Matthew D.via Google
Owner Response:
“Thank you for your 5-star review, Matthew! We appreciate your support and look forward to serving you again in the future.”
- Tony A.via Google
“Our 14 year old LG front-load washer had a little bit of water leaking out of the bottom and the just-washed clothes had a slight of mildew smell to them. Mr Appliance's tech (Sean) came out and found a small leak in the door gasket. He ordered a new one and came back the next week and installed it. Now the washer is leak-free. Sean also cleaned our dryer vent and the clothes dry much more quickly now. Sean was very friendly and knowledgeable. He even showed me where to clean the gasket drain. Our appliances are now back in working order thanks to Mr Appliance. Cost was $650.”
Owner Response:
“Thank you for your positive feedback, Anthony. We're thrilled to hear that Sean was able to resolve the issues with your washer and improve the efficiency of your dryer. It's great to know that he provided valuable tips for maintaining your appliances. We appreciate your business and look forward to serving you again in the future.”
- Lisamarie B.via Google
“Josh from Mr. Appliance fixed our gas oven today. Couldn’t be happier he diagnosed the problem immediately and had the needed part on his truck! Will definitely use Mr. Appliance again, thank you!!”
Owner Response:
“Thank you for your positive feedback! We're thrilled to hear that Josh provided prompt and effective service for your gas oven. It's great to know he had the part available to get everything back in working order quickly. We look forward to assisting you again in the future!”
- Barbara F.via Google
“Great experience with Mr Appliance. Joshua was great to work with. He was very personable and efficient. He fixed the issue with my dryer in no time at all. He also made sure to communicate with me every step of the way. Thank you Joshua!”
Owner Response:
“Thank you for your wonderful feedback, Barbara. We are thrilled to hear that Joshua provided you with a great experience and efficiently resolved your dryer issue. Effective communication is a priority for us, and we're glad to know it made a positive impact. Your kind words will certainly be shared with him. We appreciate your support and look forward to serving you again in the future.”
- Nick L.via Google
“Great service! Very knowledgeable and helpful by giving us tips for preventative maintenance once they fixed our dryer.”
Owner Response:
“Thank you for your positive feedback! We're glad to hear that you found our service knowledgeable and helpful. Providing tips for preventative maintenance is part of our commitment to ensuring our customers get the most from their appliances. We appreciate your support and look forward to assisting you again in the future.”
- Charlene J.via Google
Owner Response:
“Thank you for your five-star rating, Charlene! We appreciate your support and look forward to serving you again in the future. Your satisfaction is our top priority.”
- Corey A.via Google
“Fixed my dishwasher issue very quickly and easily”
Owner Response:
“Thank you for your positive feedback! We're thrilled to hear that we could resolve your dishwasher issue swiftly and efficiently. Your satisfaction is our priority, and we appreciate your trust in our services. If you need assistance in the future, don't hesitate to reach out.”
- Troy P.via Google
Owner Response:
“Thank you for your 5-star rating! We appreciate your support and are glad to hear you had a positive experience. If you have any specific feedback or suggestions in the future, please feel free to share. We look forward to serving you again.”
- Anita H.via Google
“Very courteous and on time, up front with prices of service. Very expensive, but who isn't. So that being said I'm totally satisfied with them.”
Owner Response:
“Thank you for your positive feedback, Anita. We're glad to hear that you found our team courteous and timely, and we appreciate your understanding of our pricing. Your satisfaction is our priority, and we strive to provide quality service that meets expectations. We look forward to serving you again in the future.”
- Beverly R.via Google
“The were here first dayI called very courteous and explained the problem and fact had to order part to fix it. Due to delivery not get in when they expected it to the next day were here and worked late getting it done but when left problem was fixed and we were satisfied. Would recommend to any one that needed appliance fixed”
Owner Response:
“Thank you for your positive feedback, Beverly. We appreciate your understanding regarding the part delivery and are glad to hear that our team was able to resolve your issue efficiently. Providing excellent service is our priority, and your recommendation means a lot to us. If you need assistance in the future, don’t hesitate to reach out.”
- Karen R.via Google
“My Samsung dryer (which I use a lot) was making weird noises. I called Mr Appliance and Josh arrived at my home within 45 min! Fast and reliable service-thanks!”
Owner Response:
“Thank you for your positive feedback, Karen! We're thrilled to hear that Josh provided you with prompt and reliable service for your Samsung dryer. Your satisfaction is our priority, and we’re glad we could assist you quickly. If you need any further assistance in the future, don’t hesitate to reach out.”
- Paulette S.via Google
Owner Response:
“Thank you for your five-star rating! We're thrilled to hear you had a great experience with us. Your support means a lot to our team. We look forward to serving you again in the future.”
- Jan G.via Google
“When I called Mr Appliance for an appointment, Reed was very professional, kind, and understanding. He offered to set up an appointment for the very next day, but I was unavailable. So I got an appointment for the following day. The day before my appointment I received a text with a two hour window for their arrival. The technician, Carrol, arrived on time, and did an awesome job! She was very capable, knowledgeable, , honest, kind, friendly, and was a very hard worker. I was very happy with the work Carrol did, and pleased with the amount of my bill. Carrol was amazing and I told her I would ask for her if I ever needed another appointment. Great job, Mr Appliance! I tried to review again but it said I already did. It that was a year or more ago. So I’m adding this: Sean Brewster was my technician and he did an amazing job. Sean was kind, friendly knowledgeable, trustworthy, always on time, and excellent at his job. He fixed my dryer and did an amazing job. If/when I need Mr Appliance again, I will ask for Sean again. I totally trust him and he is amazing! I also appreciate that I received a text each time telling me a window of time when Sean would arrive, and he was always on time. Thank you Mr Appliance and thank you Sean! 5 stars for sure!”
- Wanda H.via Google
“Very easy to schedule appointments, got same day service. Technician Sean was amazing, knew exactly what the problem with my refrigerator was and fixed it. Very friendly and efficient”
Owner Response:
“Thank you for your wonderful feedback, Wanda. We're thrilled to hear that you found scheduling easy and received same-day service. It's great to know that Sean provided you with excellent service and resolved your refrigerator issue efficiently. We appreciate your recommendation and look forward to assisting you again in the future.”
- Amy F.via Google
Owner Response:
“Thank you for your 5-star rating! We're thrilled to know you had a positive experience with us. Your support means a lot to our team. We look forward to serving you again soon!”
- Deirdre F.via Google
“Repair was quick and efficient”
Owner Response:
“Thank you for your positive feedback. We're glad to hear that the repair service met your expectations with speed and efficiency. Your satisfaction is our priority, and we look forward to assisting you again in the future.”
- Lori M.via Google
Owner Response:
“Thank you for your five-star rating! We appreciate your support and look forward to serving you again in the future.”
- Cherry B.via Google
“Sean, repairman, worked tirelessly fixing our refrigerator! Poor guy! He cleaned up after himself and was kind and mannerly! Thank you Sean!”
Owner Response:
“Thank you for your wonderful review, Cherry! We're thrilled to hear about Sean's hard work and dedication in fixing your refrigerator. It's great to know he provided excellent service while maintaining a clean work environment and a friendly demeanor. We appreciate your feedback and will be sure to pass along your kind words to Sean.”
- Autumn F.via Google
“Had a very good experience with Sean and Reed. Reed scheduled my appointment within minutes and was accurate down to just $5 on his over the phone estimate on fixing my dryer. Sean was on time, polite, knowledgeable, and quick. Definitely will recommend in the future.”
Owner Response:
“Thank you for your kind words, Autumn. We are thrilled to hear that you had a great experience with Sean and Reed and that their service exceeded your expectations. We appreciate your trust in our team and your willingness to recommend us to others. Your satisfaction is our priority, and we look forward to serving you again in the future.”
- Debbie D.via Google
“The technician Drew was very knowledgeable when fixing my Samsung fridge, I had my door flipper replaced and the icemaker was fixed. Also, service was prompt and easy to schedule. Thank you.”
Owner Response:
“Thank you for your wonderful review! We're thrilled to hear that Drew provided knowledgeable service and resolved the issues with your Samsung fridge promptly. Your satisfaction is our priority, and we appreciate your feedback. If you need assistance in the future, don't hesitate to reach out.”
- Pat A.via Google
“Sean was here to check my clothes dryer and he did an OUTSTANDING Job. He was early, efficient and very knowledgeable. I truly appreciate his service to help me with my problem”
Owner Response:
“Thank you for your wonderful feedback! We're thrilled to hear that Sean provided you with outstanding service. His punctuality and expertise are qualities we value greatly. We appreciate you taking the time to share your experience and look forward to assisting you again in the future.”
- Kevin W.via Google
Owner Response:
“Thank you for the fantastic rating! We appreciate your support and look forward to serving you again soon.”
- Chris S.via Google
Owner Response:
“Thank you for your 5-star rating! We appreciate your support and look forward to serving you again soon. If you have any feedback or suggestions, feel free to share.”
- Charles M.via Google
“Josh was very helpful found the issue and fixed it on the spot definitely recommended”
Owner Response:
“Thank you for your kind words, Charles! We're delighted to hear that Josh was able to assist you effectively. We appreciate your recommendation and look forward to serving you again in the future!”
- Jody M.via Google
“Sean showed up. We went in the basement,. I showed him what the washer was doing. He was telling me different things, and I said thank you, and came upstairs, to let him work. He found the problem, and also seen a belt that looked bad, and replaced that. He said he'd take it back off, if I didn't want it. I said nope, thanks for checking everything out for me. Very professional, and likable young man. I'd recommend Sean, and this company to anyone. I actually put them, in my contacts. Great experience, and fair prices.”
Owner Response:
“Thank you for your wonderful review, Jody! We're thrilled to hear about your positive experience with Sean and appreciate your recommendation. It's great to know that you found our service professional and reliable. We look forward to assisting you again in the future!”
- Barbara S.via Google
Owner Response:
“Thank you for your 5-star rating, Barb! We appreciate your support and look forward to serving you again. Thank You! - Mr. Appliance Team”
- Teresa P.via Google
Owner Response:
“Thank you for your 5-star rating, Teresa! We appreciate your support and look forward to serving you again. Thank You! - Mr. Appliance Team”
- Jim T.via Google
“Called in need of dryer service & repair and within 5 hrs everything was taken apart, diagnosed, and repaired! Very thorough, out-of-the-box practical thinking, and experienced sleuthing and repair skills saved our dryer!!”
Owner Response:
“Thank you for your wonderful feedback, Jim! We're thrilled to hear about your positive experience with our dryer service and repair. Our team is dedicated to providing efficient and effective solutions, and it's great to know that we could save your dryer. We appreciate your trust in our services! Thank You! - Mr. Appliance Team”
- Jennifer D.via Google
“The technician was very respectful and thorough. Although our issue was more cosmetic than mechanical, he made sure that it was taken care of.”
Owner Response:
“Thank you for your positive review, Jennifer! We're glad to hear that our technician provided respectful and thorough service. Your satisfaction is our priority, and we appreciate your feedback! Thank You! - Mr. Appliance Team”
“Mr. Appliance did an excellent repairing my mother's Samsung refrigerator. They were notified on short notice and they replied quickly. It was scheduled, diagnosed and fixed on the spot. All at a fair price. Highly recommended. Great job!”
Owner Response:
“Thank you for your excellent feedback, Mario. We're delighted to hear that we could assist with your mother's Samsung refrigerator on such short notice and provide a quick and effective solution. Our team strives to deliver exceptional service at a fair price, and your recommendation means a lot to us. We appreciate your support and look forward to helping you again in the future.”