Discover what our customers have to say about their experience with us. From insightful feedback to honest opinions, this page is a testament to our commitment to providing exceptional customer service.
What People Are Saying About Mr. Appliance of Mid Michigan
Real Stories, Real Results
- Darla S.via Google
- ROGER W.via Google
“From the initial phone call to the tech that repaired our appliances, I was impressed with their kindness and promptness. The tech arrived at the times that were scheduled. Jackson was a pleasure to work with and did a great job fixing our appliances. I will definitely work with them in the future.”
Owner Response:
“Thank you so much for sharing your experience, Roger. It's wonderful to hear that you appreciated the kindness and promptness of the team, and that Jackson left such a positive impression. Your feedback means a lot and is greatly appreciated.”
- Angie B.via Google
“Awesome company to work with! Got to us promptly and Robert our repairman, was wonderful. He is very knowledgeable and explained everything thoroughly. Highly recommend them!”
Owner Response:
“Thank you so much for sharing your experience, Angie. We're glad to hear that Robert provided you with thorough and knowledgeable service, and that our team was able to assist you promptly. Your recommendation means a lot to us.”
- CYNTHIA V.via Google
- Arthur P.via Google
“No what there talking about nice fair kind get the job done. Refer them to anyone”
Owner Response:
“Our team thanks you for taking the time to leave us your review! We are so happy to hear that you had a fantastic experience with our team at Mr. Appliance of Mid Michigan. Have a great day!”
- PAT B.via Google
“Our technician was prompt, explained what he was doing and why. He was very polite.”
Owner Response:
“Thank you for your five-star review, Marianne. Our team at Mr. Appliance of Mid Michigan always strives for the highest standards. We are delighted we made your experience a positive one.”
- kathy W.via Google
- KEN D.via Google
“We were impressed from our first phone call, text messages and a picture of the assigned representative. Jackson was quick and efficient!”
Owner Response:
“We are happy to hear that the Mr. Appliance of Mid Michigan team was able to represent you with professionalism and efficiency. Thank you for your kind comments, and we hope you have a great day.”
- BRIAN J.via Google
“The technician was friendly. He did not mind me standing over his shoulder while he worked and provided me with several options to make an informed decision.”
Owner Response:
“Thank you for your feedback, Brian Johnson! We're happy to hear that our technician was friendly and accommodating, allowing you to feel comfortable during the service. We appreciate you choosing Mr. Appliance of Mid Michigan and look forward to serving you again in the future.”
- Cathy S.via Google
“I’ve used this company before and just like this time everything ran smoothly and the service people are so nice, professional and explain everything so everything”
Owner Response:
“Thank you, Kathy Stowers, for your repeat business, excellent review, and kind words! We’re delighted to hear that our team consistently provides a smooth and professional experience for you. Your satisfaction is our priority, and we look forward to serving you again in the future.”
- REBECCA B.via Google
“Great repairman, on time, very kind and informative”
Owner Response:
“Thank you, Rebecca Brown, for your kind words! We’re happy to hear that our repairman was on time, kind, and informative during your service. We appreciate you taking the time to share your experience with Mr. Appliance of Mid Michigan.”
- TODD B.via Google
- SCOTT L.via Google
“Very responsive with great communication. Timely arrival, just a very positive overall experience with them.”
Owner Response:
“Thank you for your feedback, Scott Lee! We appreciate you taking the time to share your experience and are delighted to hear that our team's responsiveness and communication met your expectations. It's wonderful to know that you had a positive overall experience with us at Mr. Appliance of Mid Michigan.”
- Sami L.via Google
- STACY K.via Google
“Great experience with Mr Appliance services! Robert was friendly and explained everything in detail. I would highly recommend using this company.”
Owner Response:
“Thank you for your feedback, Stacy! We’re delighted to hear that Robert provided friendly and detailed service during your experience with Mr. Appliance of Mid Michigan. Your recommendation means a lot to us!”
- Lauren P.via Google
- WILLIAM S.via Google
“Yes Good Job considering how one thing went to another. Cannot Complain. We were amazed at how fast everything went from the initial call to the ordering process and the finished repair. We would definitely recommend Them. Thanks Again”
Owner Response:
“Hey there! Thank you so much for taking the time to share your feedback with us. We truly appreciate any comments we receive as it's a great way to gain unbiased insight on how we're doing. It's fantastic to know that you had a positive experience and we hope to see you again soon at Mr. Appliance of Mid Michigan.”
- Tracey P.via Google
“We had a great experience with Mr. Appliance! Easy to schedule appointments. Fast service. Love that a photo, and name, of the technician is sent ahead of time. This is a great security step. Warren, who serviced our washing machine was efficient, thoroughly explained everything, friendly and funny.”
Owner Response:
“Thank you, Tracey, for sharing your positive experience with Mr. Appliance of Mid Michigan! We're delighted to hear that scheduling was easy and that you appreciated the security measure of receiving the technician's photo and name. It's wonderful to know that Warren provided efficient service and took the time to explain everything thoroughly while bringing a friendly and humorous touch to the visit. Your feedback is greatly appreciated!”
- Mich O.via Google
- SANDRA H.via Google
“Very fair with costs. My machine had intermittent failure; found one problem but it failed again a few days later. Returned at no charge, found the problem and only charged for the part. Very courteous and timely. A+”
Owner Response:
“Thank you, Sandra, for your kind words and for sharing your experience. We are delighted to hear that you found our service fair and our team courteous and timely. It's important to us that we provide reliable solutions, and we're glad we could resolve the issue for you. Your feedback is greatly appreciated!”
- Connie R.via Google
“Excellent customer service! Service tech did a great job explaining my options, fixed my problem promptly. Highly recommended!”
Owner Response:
“Thank you for your kind words, Connie! We're delighted to hear that you had an excellent experience with our service. Our team takes great pride in providing clear explanations and efficient solutions, and it’s wonderful to know we met your expectations. Your recommendation means a lot to us.”
- KEITH B.via Google
“Very reliable and friendly”
Owner Response:
“Thank you, Tania, for your kind words. We're thrilled to hear that you found our service reliable and friendly. It was a pleasure serving you, and we truly appreciate your feedback.”
- Linda K.via Google
- JOHN S.via Google
“Absolutely amazing. We are overwhelmed with the service.”
Owner Response:
“Thank you so much, John, for your kind words and for taking the time to share your experience with us. We are thrilled to hear that you were overwhelmed with our service. Your feedback is greatly appreciated and motivates our team to continue delivering exceptional service.”
- JODIE B.via Google
“After a disasterous experience with Sears Home Services, Mr. Appliance came in and fixed everything. They were timely, efficient and less expensive. DO NOT USE SEARS HOME SERVICES. We will choose Mr. Appliance every single time moving forward.”
Owner Response:
“Thank you so much for sharing your experience, Jodie. We're delighted to hear that our team was able to provide timely and efficient service for you. It's rewarding to know that we could assist you after your previous experience, and we truly appreciate your kind words and support.”
- Scott L.via Google
“Robert was very professional and capable. We appreciate the quick repair. I would highly recommend Mr. Appliance of Mid-Michigan.”
Owner Response:
“Hello and thank you for leaving your review! Our compassionate and understanding staff here at Mr. Appliance of Mid Michigan are always here to handle logistics so you can focus on the important things. We hope you have a nice week.”
- DENISE W.via Google
“I recently had the heat stop working on my dryer and because of the area I am in it is sometimes hard to find reliable repairmen. I am glad I found Mr Appliance in Mount Pleasant. They are very professional and my technician Jackson was very knowledgeable and diagnosed my issue right away. I like that they confirm your appointment via text with the name and picture of the technician. I would highly recommend Mr Appliance for any appliance repairs you may need.”
Owner Response:
“That is so amazing to hear, Denise! Thank you so much for taking the time to share your feedback with our team at Mr. Appliance of Mid Michigan. It's great to know that we continue to provide our customers with everything they need. Have a great day!”
- Barbara M.via Google
- Taylor A.via Google
“Great customer service and fantastic support. Technician was able to come out same day, diagnose and fix the problem. Will be using again.”
Owner Response:
“Thank you so much for your positive feedback, Taylor. We're thrilled to hear that you were pleased with our customer service and the promptness of our technician. It’s wonderful to know that we were able to quickly diagnose and fix the issue for you. We look forward to assisting you again in the future.”
- Minor T.via Google
“Robert has been excellent each time he’s been here. Through no fault of his own, he’s been here several times to diagnose and fix the problem but he has been very professional every time. 🤞🏻🤞🏻 it’s fixed now.”
Owner Response:
“Thank you for sharing your experience with us. We're delighted to hear that Robert has consistently provided professional service during his visits. We appreciate your patience and understanding throughout the process. Your kind words and support mean a lot to us.”
“Jackson was on time and courteous. He diagnosed the problem and the repair was done quickly. Very happy with this company.”