Discover what our customers have to say about their experience with us. From insightful feedback to honest opinions, this page is a testament to our commitment to providing exceptional customer service.
What People Are Saying About Mr. Appliance of Katy
Real Stories, Real Results
- Clint Youngvia Google
- Sharon Dearyvia Google
- Joanne Burnsvia Google
“Awesome service. Great personality, very knowledgeable, efficient, and timely.”
Owner Response:
“Thank Mrs Burns, we really appreciate the 5 star review!”
- Louise Codyvia Google
Owner Response:
“Thank You Louise, it was a pleasure working with you.”
- Catherine Dexheimervia Google
“Prompt, efficient diagnosis of the problem. Very reasonable cost :)”
Owner Response:
“Thank You Kathryn, we really appreciate the business and thank you for the 5 star review!!!”
- Luis Quilicovia Google
Owner Response:
“Thank You!!!”
- Callie Sullivanvia Google
“The service guy was efficient knew what he was doing. He had my range door put back on in minutes and had my quote for the rest of my repairs in no time at all. He explained what i would need and how much it cost. He was polite and very knowledgeable.”
Owner Response:
“Thank you for the kind words, glad to hear that you had an excellent experience.”
- Rene Rodriguezvia Google
“We were served promptly and professionally.”
Owner Response:
“Thank you and we try our best on what we do and we are glad that we met your expectations. ”
- Trish Garciavia Google
“Paul arrived on time, diagnosed issue with my dryer. Parts were ordered and follow-up visit was ahead of schedule. Dryer was repaired and is working. I would recommend and use Mr Appliance of Katy again.”
Owner Response:
“Thank You Trish, we are glad that we met your expectations. As always we always try to go above and beyond to help our customers. Thank you again for the business. ”
- Mark Mcglothlinvia Google
“Absolutely fantastic!”
Owner Response:
“Thank You Mark, we really do appreciate the review and it was a pleasure working with you.”
- Krishnakant Sonivia Google
Owner Response:
“Thank you for the 5 star review ”
- Carla Strobelvia Google
“I liked how quickly I was able to get my appointment scheduled. The technician was thorough and honest about the problem.”
Owner Response:
“Thank you Mr Strobel, we appreciate the review and the kind words”
- Paula Jonesvia Google
“Jay came out and he was super knowledgeable and fixed the issue with the refrigerator. He gave me instructions to follow and made sure I understood everything.”
Owner Response:
“Thank you so much for the kind review, we really appreciate it.”
- Rose Edwardsvia Google
“The service man was nice and knowledgeable of his work. He knew right off what my problem was after I explained my situation. I would refer to my friends and relatives.”
Owner Response:
“Thank You Mrs Edwards, we appreciate the review and the business!!!”
- Cathie Tydelskivia Google
“What a great experience we had with Mr Appliance! Responded the very same day, diagnosed our issue immediately, and returned the very next day with the parts needed. Service technician was extremely helpful very friendly. The cost was absolutely reasonable. Highly recommend Mr Appliance.”
Owner Response:
“Thank you so much for trust us with you appliance repair needs, it was a pleasure working with you.”
- Sam Houstonvia Google
“Excellent customer service. Called on a Sunday and had a technician out on Monday.”
Owner Response:
“Thank You!!!”
- Mel Jonesvia Google
“Very quick response to my query. Arrived on time. Courteous, knowledgeable and got the job done successfully in good time. Highly recommended. Thank you.”
Owner Response:
“Thank You for the kind review, it was a pleasure working with you.”
- Paul Corbinvia Google
“Saved the day and my groceries as well lol They were able to come out the same day and fixed my refrigerator on the spot. I highly recommend you to all of my friends. You get a 6 star lol”
- Nathan Lenzvia Google
“Great communication and service!!”
Owner Response:
“Thank You!”
- Sean Dvia Google
Owner Response:
“We appreciate the 5 star review.”
- Nosheen Fazalvia Google
“The best experience in my love . I highly recommend these people”
Owner Response:
“Thank You!!!”
- Lashundra Johnsonvia Google
“Services exceeded expectations. Fast and very professional. I would definitely use the company again.”
Owner Response:
“Thank You for the kind words.”
- Cynthia Svia Google
“Mr. Appliance has always provided good service, which is important when you're a landlord dealing with rental property issues. My recent experience with a stove malfunction at my townhome highlights why I continue to use them. My tenant had a kitchen emergency, and Paul, the owner, was able to work with her schedule. The initial appointment had to be rescheduled due to some electrical issues (because, well, things happen). But when we were ready to reschedule, Paul was accommodating. He arrived after hours, called me promptly to let me know he was on his way, and quickly diagnosed the problem. Within 30 minutes, he’d identified the issue, explained it clearly, and provided a cost estimate. He ordered the part, returned the next day, and the installation was pretty quick – about 20 minutes. Efficient, responsive service is definitely valuable, and I recommend this Mr. Appliance location to other landlords or homeowners.”
Owner Response:
“Thank You so much for the positive review, it is always a pleasure working with you.”
- Donald Evansvia Google
“Great team and service. Very professional and thorough with parts installation and restoring service.”
Owner Response:
“Thank You Mr Evans we really appreciate the 5 star review and it was a pleasure working with you.”
- Frank deLeonvia Google
“And a refrigerator acting up and had a great experience on the fast repair.”
Owner Response:
“Thank You!!!”
- Renee Berrimanvia Google
“Absolutely stellar work! Always friendly and prompt no matter the issue. Have had lots of work done for various business locations. Always upfront and honest! Great customer service!!!”
Owner Response:
“Thank you so much for the kind words, we are really glad that you trust us with all of your appliance repair needs.”
- Lee Campovia Google
“Great company!”
Owner Response:
“Thank You!”
- Gertrudes Cruzvia Google
“They offer great customer service and great customer satisfaction.”
Owner Response:
“Thank You Mr Cruz.”
- Bhaskar Modivia Google
“Greta experience They helped out the same day and was very wased”
Owner Response:
“Thank you and we really appreciate the business!!!”
- Mark Barhamvia Google
“Mr Appliance was awesome! They came out same day and diagnosed the problem quickly. Had to order a part for the repair and said it would be here in a couple of days. Came in on a Saturday and were able to get out that same day as well and complete the job. Communication was great!! Thanks Mr. Appliance!”
Owner Response:
“Thank you Mark, I am glad that we met your expectations.”
“Mr. Appliance always responded graciously to my phone calls … they are a professional and skilled company… l would recommend this company to my family and friends…”