Discover what our customers have to say about their experience with us. From insightful feedback to honest opinions, this page is a testament to our commitment to providing exceptional customer service.
What People Are Saying About Mr. Appliance of Douglasville
Real Stories, Real Results
- CHUCK A.via Google
- Robb Z.via Google
“Great experience again - and that's why I've come back & recommended Mr. Appliance to others. From initial meeting the appointment was established in a timely fashion. Lee my technician was excellent and extremely knowledgeable. We had to order a part and he was able to have a quick turnaround for me next day and the communication from both Lee and internal operations team exceeded expectations. Thanks again.”
- Howard B.via Google
“This is the second time I’ve used Mr Appliance. It’s not common for me to deal with a service company that is as professional, courteous, and informative as they are. A special shout out to my service rep Lee.”
- SIAN T.via Google
“Very helpful and knowledgeable got my washer up and running in no time”
- Nancy S.via Google
“Lee arrived on time, went straight to work on my refrigerator. It took about an hour to do the repair. When finished, he put everything back in, cleaned up the boxes, etc. said, if anything else pops up, to be sure to give them a call. I will. He was very polite!”
- DAVID H.via Google
“Mr. Appliance of Douglasville is a pleasure to work with. I contacted them recently to fix a stove burner that would not ignite. They sent a technician to my house the same day I called. John assessed my stove problem and worked-up a price for a new igniter wiring harness. He ordered the part and returned in a few days to install same. John was knowledgeable, professional and courteous. I would recommend Mr. Appliance without hesitation. David H.”
- EARL W.via Google
- KELLY G.via Google
- KELLINE H.via Google
“Lee was professional, and he fixed my dryer in a week.”
- Rickie C.via Google
- GARY L.via Google
“The service tech showed up as scheduled and did an excellent job of diagnosing the issue and effecting a repair. Great competence and service.”
- JERRIE B.via Google
“Samsung refrigerator not freezing... LaFayette spent 5hrs replacing a part with ?? potential of correcting issue... returned 2 days later spending added 3+hrs but hopefully repairs not successful ...very professional and highly skilled technician... have ordered new GE model very close to failed 15yr old Samsung.. compressor needed is no longer available... very unhappy my beautiful unit had to be replaced because parts no longer available for a 15 yo unit...”
- Tamella B.via Google
“This is my second time using Mr appliance for my refrigerator and as always they did a great job. Lafayette did great explaining what I need to do to maintain my refrigerator. Thanks”
- Aneaka G.via Google
“Lee with Mr. Appliance was very fast, friendly and professional. He walked me through each step when fixing our washing machine! Lee provided quality service and got our machine running like new in no time.We will definitely use Mr. Appliance again and recommend to our neighbors and friends.”
- Candice T.via Google
- Selenavia Google
“My technician Lee was friendly and knowledgeable.”
- KELLY D.via Google
- PATRICK H.via Google
“Friendly, knowledgeable, and efficient. Recommend.”
- Scott K.via Google
“The technician was courteous and informative and I felt like we were being taken care of.”
- Martha Y.via Google
“The service was efficient, the serviceman courteous, friendly, and knowledgeable, and the repair was completed without a hitch.”
- SAM W.via Google
“Awesome work.”
- RANDY W.via Google
“Fast to respond to the repair I needed. Showed up on time and completed the work as required.”
- sam H.via Google
“Excellent in every way. Would use again.”
- Lauren C.via Google
“Lee was fantastic! He was very knowledgeable and kind. When he didn’t have the part needed, he talked us through the process and followed up once the part arrived.”
- David S.via Google
“Great work. As fast as possible repair. Came out when they said the would.”
- JIM W.via Google
“Lee was very confident and knowledgeable, my 2nd time using Mr. Appliance, I can always trust the work. Genuinely cares about there work.”
- Tracie D.via Google
- Shae N.via Google
“Lee was knowledgeable and personable. Overall good first experience with this company”
- Cameron C.via Google
- EVELYN R.via Google
“Lafayette was great. He was professional, efficient. He has great customer service skills that are rare in this state in age...he àlso has a smile that convey honesty and a serving heart to resolve customer issue.”
“Lee was great and did an amazing job”