Discover what our customers have to say about their experience with us. From insightful feedback to honest opinions, this page is a testament to our commitment to providing exceptional customer service.
What People Are Saying About Mr. Appliance of Charlottesville
Real Stories, Real Results
- Mark Sacksonvia Google
- Cody Smithvia Google
- Suzanne Wolfvia Google
“great service to help with my monster Viking gas range!”
- Jeanne Whitneyvia Google
“Prompt, personable, professional, and knowledgeable, Dalton repaired my oven. Much appreciated!”
- Lauren Hallvia Google
“Very prompt, knowledgable, and fair.”
- Connie Morrisvia Google
“I call really nice lady set me up with an appointment within a few days. Technician found the problem and fixed it in no time. I would recommend them.”
Owner Response:
“Thank you so much for your kind words, Connie. We're thrilled to hear that you had a positive experience with our team, from scheduling your appointment to having your issue resolved quickly. Your recommendation means a lot to us.”
- Dina Halmevia Google
Owner Response:
“Thank you so much for your wonderful review, Dina! We're thrilled to hear that you had a positive experience with Mr. Appliance of Charlottesville. It's always our goal to provide top-notch service, and your kind words mean a lot to our team. We appreciate your support and look forward to serving you again in the future!”
- M Mod,icavia Google
“Mark was great. Explained everything!”
Owner Response:
“Thank you so much for your kind words about Mark. It's wonderful to hear that he provided clear explanations and made your experience a positive one. We truly appreciate your feedback and look forward to serving you again.”
- Phillip Martinvia Google
Owner Response:
“Thank you so much, Phillip, for your wonderful review! We're thrilled to hear about your positive experience with Mr. Appliance of Charlottesville. It's our pleasure to provide exceptional service, and we're delighted that we could meet your expectations. Your feedback is greatly appreciated and motivates our team to continue delivering top-notch service.”
- Mike Jacksonvia Google
“The techs did s as n outstanding job of repairing our stove!”
Owner Response:
“Thank you so much, Mike, for your kind words. We're thrilled to hear that our technicians provided outstanding service in repairing your stove. Your feedback is greatly appreciated, and it motivates our team to continue delivering top-quality service.”
- Arthur Morrillvia Google
“A very professional company. Lisa, who manages home service/support and more, is so nice, helpful, and a complete pleasure to work with. Likewise, Eric, our Installer, was a complete professional. Knowledgable, courteous, and efficient, he did a brilliant job and spent time reviewing our new dishwasher's operation. Very highly appreciated and recommended!”
Owner Response:
“Thank you so much for your kind words and detailed feedback. It's wonderful to hear about your positive experience with both Lisa and Eric. We are delighted to know that their professionalism and dedication left a lasting impression. Your recommendation means a lot to us and serves as a great motivation for our team.”
- Scott Hiranovia Google
“Darnell was very professional and took his time to repair the heating element of our dryer. He was well prepared with the tools and even the part along with screws that were in the truck. Awesome service no complaints.”
Owner Response:
“Thank you, Scott, for taking the time to share your positive experience with us. We're thrilled to hear that Dalton provided you with professional and thorough service. It's great to know he had everything needed to get your dryer back in working order efficiently. We appreciate your kind words and are glad you had an awesome experience with our service.”
- Don Sheltonvia Google
Owner Response:
“Thank you so much for your glowing review, Don! We're thrilled to hear that you had a 5-star experience with Mr. Appliance of Charlottesville. Your satisfaction is our top priority, and it's wonderful to know that our team met your expectations. We appreciate your support and look forward to serving you again in the future.”
- Charles Heinervia Google
Owner Response:
“Thank you so much for your wonderful review, Charles! We’re thrilled to hear that you had a positive experience with Mr. Appliance of Charlottesville. Your feedback is greatly appreciated and serves as a great motivation for our team to continue providing excellent service.”
- Cat Action Team Infovia Google
“Mark came out the same day and figured out our problem. Courteous, knowledgeable, friendly and the price was decent.”
Owner Response:
“Thank you for sharing your experience with us. We're thrilled to hear that Mark was able to assist you promptly and that you found him courteous and knowledgeable. It's wonderful to know that you were satisfied with the service and pricing. We appreciate your feedback and look forward to serving you again in the future.”
- John Goodrichvia Google
“They were able to come out and diagnose/repair the issue quickly and at a reasonable price.”
Owner Response:
“Thank you, John, for sharing your positive experience with us. We're delighted to hear that our team could assist you promptly and provide a solution at a reasonable cost. Your satisfaction is important to us, and we appreciate your kind words.”
- Kate Macgregorvia Google
“Very easy to schedule & Eric was great. Knowledgeable, professional and got us fixed up quickly.”
Owner Response:
“Thank you, Kate, for your kind words. We're delighted to hear that scheduling was easy and that Eric provided knowledgeable and professional service. We strive to deliver prompt and efficient solutions, and your feedback affirms our commitment.”
- John Kauffmanvia Google
“he diagnosed and fixed the problem quickly”
Owner Response:
“Thank you, John, for taking the time to share your positive experience with us. We’re delighted to hear that our technician was able to diagnose and fix the problem efficiently. Your satisfaction is our top priority, and we’re glad we could provide the service you needed.”
- Xavier Villalobosvia Google
“The service was excellent! Thank you Mr. Appliance!”
Owner Response:
“Thank you for your kind words, Xavier! We are thrilled to hear that you were pleased with our service. If you ever need assistance again in the future, don't hesitate to reach out.”
- Andrew Akrevia Google
“They fixed a problem with my freezer that Sears didn’t fix. Very happy”
Owner Response:
“Thank you for choosing Mr. Appliance of Charlottesville to help with your freezer issue. We are delighted to hear that we were able to resolve the problem for you. We appreciate your feedback and look forward to serving you again in the future.”
- Karen Turnervia Google
“Great service - was able to get an appointment fairly quickly- our technician was terrific and diagnosed /explained our problem.”
Owner Response:
“Thank you so much for taking the time to leave us a review, Karen! We are thrilled to hear that you were pleased with our service and that our technician was able to diagnose and explain the problem. We appreciate your feedback and hope to have the opportunity to serve you again in the future.”
- Michael Hornvia Google
“Quick and reliable”
Owner Response:
“Thank you for taking the time to leave a review, Michael! We are thrilled to hear that you found our services quick and reliable. We appreciate your feedback and hope to work with you again in the future.”
- Karen Tuerkvia Google
“They guys are great fixed our washer and we’re there when they said”
Owner Response:
“Thank you, Karen, for taking the time to leave us a review. We are pleased to hear that our team was able to fix your washer and provide timely service. We appreciate your feedback and are happy we could help.”
- Jessica Tobinvia Google
“Wow — fast, excellent service. Will definitely use them again.”
Owner Response:
“Thank you, Jessica! We appreciate your kind words and are thrilled to hear that you were satisfied with our service. We look forward to working with you again in the future.”
- Dan Sequeiravia Google
“Very professional, timely, friendly and great service. Highly recommend”
Owner Response:
“Thank you for taking the time to leave us such a positive review, Dan! We are thrilled to hear that you were satisfied with our service and that you would recommend us. If you ever need assistance in the future, please don't hesitate to reach out.”
- Leanna Schafervia Google
“Great communication, on time, and appliance fixed! Originally booked w Sears, because they had earlier availability, but they canceled day of. Happy to have worked with Mr Appliance instead, should've booked them in the first place. Will definitely recommend and use again!”
Owner Response:
“Thank you for your kind words, Leanna! We are thrilled to hear that you had a positive experience with our team at Mr. Appliance of Charlottesville. We appreciate your recommendation and look forward to serving you again in the future.”
- John Heyservia Google
“Mr. Appliance couldn't be more efficient or organized. Often times you call repair services and the customer service is mediocre at best, don't call you back, etc. This group was all over it, even when they got a bad part they kept in touch and offered to pay for overnight shipping of the Replacement part. To me that says it all. Mark was terrific, knew exactly what he was doing (and strong enough to lift a dryer off the floor onto its stand). It all was a seamless experience for us.”
Owner Response:
“Thank you for taking the time to share your experience with us, John. We are thrilled to hear that you found our team to be efficient, organized, and responsive. We always strive to provide a seamless experience for our customers, and we are glad that Mark was able to assist you with your appliance repair needs. If you ever need our services again in the future, please do not hesitate to reach out.”
- Matt Wilkinsonvia Google
“Quick appointment. Tech was efficient, fixed our dishwasher right away. Really appreciate prompt professional and reasonably priced service.”
Owner Response:
“Thank you for taking the time to leave us such a positive review, Matt! We are thrilled to hear that our technician was able to efficiently fix your dishwasher and provide prompt, professional service at a reasonable price. We appreciate your feedback and are grateful for your business.”
- Carolyn Fayvia Google
“Great communication and prompt service. We have nothing but good things to say about our experience with Mr. Appliance. Thank you!”
Owner Response:
“Thank you for taking the time to share your positive experience with Mr. Appliance of Charlottesville, Carolyn. We are thrilled to hear that you were pleased with our communication and prompt service. If you ever need assistance in the future, please don't hesitate to reach out.”
- Linda Blairvia Facebook
“Excellent and timely service. Appreciate David’s professionalism and expert repair. Would recommend.”
“Mr. Appliance did a fantastic job on helping us figure out what was wrong with our old dishwasher and helping me select a brand new one. They disposed of the old and connected the new. Highly recommend!”