Discover what our customers have to say about their experience with us. From insightful feedback to honest opinions, this page is a testament to our commitment to providing exceptional customer service.
What People Are Saying About Mr. Appliance of Altadena
Real Stories, Real Results
- Meredith A.via Google
- Helene K.via Google
“Excellent service. Nelson is great.”
- Anthony W.via Google
- Mani C.via Google
- Meredith C.via Google
“Nelson was very nice, honest, and efficient. He fixed our problem and removed the cost of parts he didn’t use. Highly recommend!”
- Lisa S.via Google
“Wonderful service. Our issue was complex and Nelson worked until he had resolved the issue.”
- Jipan X.via Google
“Nelson is a great person. Very honest, responsive and helpful! The first time he came to our house, we had an installation issue. He didn’t charge us because he did not handle that and helped us fine the installers to re-install our Thermador unit. This is an honest, responsible and dependable local business. We should all support it!”
- Chad N.via Google
“Nelson was great! Arrived early within the designated time window, was polite and friendly, and diagnosed and fixed the draining problem it our LG pedestal washer without needing to order new parts.”
- Bree S.via Google
“Cesar installed our new dishwasher today. He did a fine job. Took away the old one as well.”
- Luis F.via Google
“Excellent service and very fair pricing, great attitude to walk me through what happened and the repair that was needed. Highly recommend!”
- Joann B.via Google
“We were pleased with the serviceman’s professionalism. He explained everything patiently & pleasantly. Great communication with the office, appointment confirmation & text communication on appointment day.”
- Jackie B.via Google
“Quick & efficient! Friendly & knowledgeable! Thank you!”
- Karen L.via Google
“Nelson was very helpful and knowledgeable”
- R T.via Google
- Tom M.via Google
“Quick and effective service with an experienced technician”
- Lindsey U.via Google
- BioBox L.via Google
“I was very impressed with the professional service.”
- Joyce B.via Google
- Bonnie M.via Google
“You can tell that Nelson has had years of experience. He was amazing at solving a problem with the fridge and he was diligent about fixing it and it was beyond reasonable pricing.”
- Sheryl M.via Google
“My oven went out on New Year's Day. I contacted Mr. Appliance by email early on the 2nd to schedule an appointment. I received a call back as soon as they opened and they were able to repair, the oven that same day. Nelson was extremely considerate of my house and communicated clearly about the replacement part and repair. Lovely people to work with! I will be using this company in the future for all my appliances.”
- Sheila C.via Google
- Andres F.via Google
- Emily D.via Google
“We had had two technicians from other companies out previously to help with our dishwasher issue before contacting Mr. Appliance. The person who answered the phone was extremely knowledgeable, efficient, and professional. She scheduled us for service later that afternoon. We received a text when our service professional was thirty minutes away. Nelson was super helpful, knowledgeable, and fixed our problem within minutes. We will definitely use Mr. Appliance for future issues.”
- Patty M.via Google
“Great service by Nelson. Honest and takes time to explain. On time with appointments and communication.”
- Tony P.via Google
“Great service! Arrived on time and fixed the problem...what else can you ask for?!!”
- Rose M.via Google
- Phillip C.via Google
“Prompt, professional, friendly. Fair price”
- Chris C.via Google
- Mindy E.via Google
“Super responsive, polite and communicative!”
- Jere M.via Google
“Nelson at Mr. Appliance is friendly, reliable, and knowledgeable. He has diagnosed and repaired our now decade-old appliances, a couple of which developed some obscure issues that were solved thanks to Nelson's expertise. Excellent all the way around and highly recommended without reservation!”
“My Serviceman Nelson was friendly, efficient, and a good communicator. Plus, nothing to clean up afterwards!”